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You will find the login button in the top row of links on www.jobhero.com, next to the “Resume Builder” button.

If you have any trouble logging in, try the following:

1. Clear your browser’s cache.

On Google Chrome:

• Click the three vertical dots in the top right corner of your browser window.
• Click “Delete Browsing Data.”
• At the top of the window, choose a time range. To delete everything, select “All time.”
• Check the boxes next to “Cookies and other site data” and “Cached images and files.”
• Click “Delete data.”

On Apple Safari:

• The easiest way to clear your cache is to press the Command, Option, and letter “E” keys on your keyboard simultaneously.
• Another way to clear your cache is to click the “Safari” tab at the top left of your screen, choose “Settings,” and then select “Privacy.”
• Next, click “Manage Website Data” and select the “Remove All” button to delete all cached website data or choose to delete data for specific sites.
• When finished, click “Done.”

On Microsoft Windows:

• Press the Control, Shift, and Delete keys on your keyboard simultaneously.
• Select “All time” under the “Time range” dropdown menu, select “Cache” or “Cached images and files,” and then click “Clear data.”

2. Refresh the page.

3. Try to access your account from a private browser window or from an incognito window on Chrome.

If none of the above steps works, reach out to our friendly customer service representatives. They’re here to help!

Forgot your password? Don’t worry! We can reset it for you here.

Try any of the following:

1. Refresh your page.

2. In Google Chrome, open a new tab or browser window.

3. Clear your Google Chrome cache:

• Click the three vertical dots at the top right of your browser window.
• Click “Delete Browsing Data.”
• At the top of the window, choose a time range. To delete everything, select “All time.”
• Check the boxes next to “Cookies and other site data” and “Cached images and files.”
• Click “Delete data.”
• Try again to download your document.

4. Delete your Google Chrome browser history:

• Click the three vertical dots at the top right of your browser window and then click “Delete Browsing Data.”
• Under “Time range” at the top of the window, click “All time.”
• Ensure the box next to “Browsing history is checked” and click “Delete data.”

Once done, please go back to JobHero and log in to your account. If the issue continues, contact us.

With full access to JobHero, you can:

• Create unlimited resumes and cover letters.
• Quickly download and print unlimited resumes and cover letters in PDF, MS Word, .txt, and RTF formats.
• Store your resumes and cover letters to access or edit anytime.
• Access thousands of resumes and cover letter examples for an extensive range of industries.
• Check your resume for grammar, spelling, and other common mistakes instantly with our ATS Resume Checker.
• Search our extensive jobs network by industry, location, or company.
• Anticipate interview questions and learn how to answer them quickly.
• Get real-time salary information for jobs in your field and location.
• Learn when and how to follow up on job applications and how to negotiate offers.

1. Try logging out of your account and then logging in again.

2. If you are using Google Chrome, then clear your cache:

• Click the three vertical dots at the top right of your browser window.
• Click “Delete Browsing Data.”
• At the top of the window, choose a time range. To delete everything, select “All time.”
• Check the boxes next to “Cookies and other site data” and “Cached images and files.”
• Click “Delete data.”
• Try again to download your document.

3. You can easily download a .txt version of your resume or cover letter any time by logging in to your dashboard, going to your saved documents, selecting “Download,” and choosing the “plain text” file format.

4. If none of the above resolves your concern, contact us for assistance.

There could be a few reasons why your document won’t print. Try the following:

1. Make sure you download your resume to your computer and save it as either a PDF, Word Document (.doc) or Rich Text Format (RTF). Check to be sure your printer is on.
2. If your printer is on, then restart it.
3. Restart your computer and try printing again.

If none of the above works, contact us.

Log in and try the following steps to fix spacing/margin issues:

1. Go to your dashboard.
2. You should see a pencil icon in the center of the resume image. Click the pencil icon. You will be taken to the editing tool.
3. Look for three tabs at the bottom of the editing tool: “Template,” “Formatting” and “Color.”
4. Go to the “Formatting” tab. From there you will see tools that will allow you to easily adjust the spacing, margins and font sizes of your resume.
5. Click “Save & Next” to save your changes.

Make sure you are using an acceptable format. Our builder accepts the following: .doc, .docx, PDF, RTF or TXT.

If you still experience issues despite uploading one of the accepted file formats, contact us for help.

Google Chrome is our most compatible browser. Please use it to log in to your account if you haven’t already and try again. If that doesn’t work, try the following:

1. Delete your cache:

On Google Chrome:

• Click the three vertical dots in the top right corner of your browser window.
• Click “Delete Browsing Data.”
• At the top of the window, choose a time range. To delete everything, select “All time.”
• Check the boxes next to “Cookies and other site data” and “Cached images and files.”
• Click “Delete data.”

On Apple Safari:

• The easiest way to clear your cache is to press the Command, Option, and letter “E” keys on your keyboard simultaneously.
• Another way to clear your cache is to click the “Safari” tab at the top left of your screen, choose “Settings,” and then select “Privacy.”
• Next, click “Manage Website Data” and select the “Remove All” button to delete all cached website data or choose to delete data for specific sites.
• When finished, click “Done.”

On Microsoft Windows

• Press the Control, Shift, and Delete keys on your keyboard simultaneously.
• Select “All time” under the “Time range” dropdown menu, select “Cache” or “Cached images and files,” and then click “Clear data.”
• After you clear your cache, close your browser and reopen it.

If you are still unable to make several versions of your resume, reach out to us for help.

Did you download the file in the proper format requested by the employer in Google Chrome before uploading it to an email message and sending it? If not, try this:

• Using Google Chrome, download your resume and save it. Note: Check the job description to see if the employer requests a specific file type (doc, .docx, PDF, ODT, RTF, or TXT) and if so, then save your file in that format. If not, then save it as a PDF or .doc.
• Attach your saved file to an email message and send it to yourself to test it.
• If that works, then employers should be able to open the document when attached to an email.

If the problem continues, contact us.

There are a few possibilities. Try any or all of the following in Google Chrome:

1. Refresh the page.

2. Clear your cache:

• Click the three vertical dots at the top right of your browser window.
• Click “Delete Browsing Data.”
• At the top of the window, choose a time range. To delete everything, select “All time.”
• Check the boxes next to “Cookies and other site data” and “Cached images and files.”
• Click “Delete data.”
• Try again to download your document.

3. Try accessing JobHero from a private browser window or an incognito window on Google Chrome.

To open an incognito window in Google Chrome:

• Click the three vertical dots in the top right corner of your browser window.
• Choose “New Incognito Window” to open a new private browsing window.

To enable private browsing on a Mac:

• Open Safari.
• Go to “File” in the menu bar at the top of your screen.
• Choose “New Private Window” from the drop-down menu.

To enable private browsing on Internet Explorer:

• Open Internet Explorer. Click the gear icon in the upper right corner.
• Choose “Safety” from the drop-down menu. Then choose “InPrivate Browsing” to open a private window.

Note: If you are trying to access JobHero from a computer that is not your own, then you might be behind a firewall, which blocks access to some websites.

If none of the above fixes your issue, contact us.

If your computer suddenly stops responding, try the following steps:

1. Unplug any devices that are plugged into your computer.
2. Shut down your computer.
3. Unplug your computer from the wall outlet.
4. Wait 20 seconds, then turn your computer on and try again.

Note: Google Chrome is our most compatible browser.

There could be several reasons for this. Try any or all of the following:

1. Make sure you have a stable internet connection. Our builder saves changes to your resume in real-time, so if you have an unstable connection, then chances are your work will not be saved, or it will be saved intermittently.
2. If you aren’t already, use Google Chrome to log in to your account.
3. Empty your Google Chrome cache:

• Click the three vertical dots at the top right of your browser window.
• Click “Delete Browsing Data.”
• At the top of the window, choose a time range. To delete everything, select “All time.”
• Check the boxes next to “Cookies and other site data” and “Cached images and files.”
• Click “Delete data.”
• Try again to download your document.

If you have tried all of the above and still can’t save your work, contact us.

Look for this text: “BLD*JOBHERO.COM” or “JOBHERO.COM” or “PayPal *JOBHERO” on your billing statement.

There are a few things you can try:

1. Search your emails to confirm if you have an account. Search your spam/junk folders as well.
2. On the sign-in page, try to log in. If it works, then chances are you have an account with us. If you can’t log in, click “Forgot password,” then enter your email address and click “Submit.” If you have an account with us, we’ll send you an email message with a link to reset your password. If you don’t receive an email message with a link and you don’t find one in your spam folder, then chances are you do not have an account with us.

If you tried the above and are sure you do not have an account with us, contact us for further assistance.

Our Customer Care team members are happy to assist. Contact us by phone, email or chat for account support. You also have self-serve options available on your account dashboard.

Your email service might have directed our cancellation/refund/subscription confirmation message to your email’s spam/junk folder. Please search for it there and if you do not find it, contact us.

If you are a CCPA-registered customer

You can request that we delete all of the information about you that we have in our records, or you can request a copy of this information by taking the following steps:

• Log in to your account.

• Go to our Privacy Policy page and follow the instructions in section 6(e) or 6(g).

• Let us know if we can help you with anything else.

If you are registered as a CCPA Soft Registration

• Go to our login page and click “I didn’t create an account.” We will send you an email message with instructions to verify your identity. Once verified, you can manage your data by following the instructions in section 6(e) and 6(g) on our Privacy Policy page.

If you want to unpublish your professional profile and make it no longer visible, follow these steps:

• Go to Your Account Settings – Navigate to your account settings.

• Find the Unpublish Option – Under the Privacy Settings, locate the option to unpublish your profile.

• Confirm Your Action – Follow the prompts to confirm that you want to unpublish your profile.

Once unpublished, your profile will no longer be publicly accessible. If you need further assistance, please contact our support team.