Visit our extensive library of customizable cover letter templates and use these front desk officer samples as guidelines to improve your front desk officer resume.
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Visit our helpful cover letter format and writing guide for additional advice on how to customize your application, or read on to find hospitality-related advice.
Make sure your professional cover letter header matches your resume for a cohesive look. Include your name, phone number and email.
Visit the company’s directory to research the hiring manager and contact info. Add the date of writing, followed by the manager’s name, job title and professional mailing address.
Begin the letter with a professional salutation. We prefer the following formal greetings: “Dear Mr./Ms. Last Name,” “Hello, Mr./Ms. Last Name,” or the last resort, “To whom it may concern.”
Add the name of the position and company, how you learned about it, and one hospitality skill or accomplishment to advertise your suitability in this opening paragraph.
Use one or two paragraphs to elaborate on one or two accomplishments from your front desk officer resume. The goal is to quantify your training further and prove your proficiency.
In the final paragraph, reiterate your interest and qualifications. Express your eagerness to discuss your candidacy in an interview further.
End the letter with a formal closing followed by your full name and, if applicable, your professional titles or certifications. Acceptable signatures include “Salutations,” “Best,” or “Regards.”
Provide specific examples or anecdotes while listing your relevant soft skills, hard skills and technical skills to demonstrate these abilities in real-world situations. Here’s a list of 15 skills that a front desk officer can highlight in their cover letter:
Managing phone calls, guest inquiries and administrative tasks simultaneously showcase your ability to handle a fast-paced environment.
Highlight computer skills related to reservation systems like Opera or ResNexus to emphasize your ability to manage guest bookings efficiently.
Illustrate your skill in prioritizing tasks and ensuring smooth check-ins and check-outs for guests.
Mention your familiarity with office software (e.g., Microsoft Office, Google Workspace) to highlight your capability in using digital tools for communication and organization.
Detail your experience in accurately processing payments, managing cash floats, and maintaining financial records.
Emphasize your ability to handle guest concerns professionally and patiently, ensuring positive guest experiences.
If applicable, showcase your language skills to connect with various guests and improve communication.
Discuss your knack for accurately inputting guest information and maintaining up-to-date records.
Highlight your commitment to maintaining a secure environment by adhering to security procedures and managing visitor access.
Share critical-thinking examples of how you’ve resolved unexpected challenges or guest requests creatively and efficiently.
Demonstrate your polished phone etiquette, ensuring effective communication and a welcoming first impression.
If relevant, showcase your ability to provide local information, recommend services and assist guests with making arrangements.
Mention instances where you’ve gone above and beyond to ensure guest satisfaction, leaving a positive impact.
Illustrate your familiarity with the establishment’s layout and nearby activities to assist guests in finding their way around effortlessly.
Share stories of how you’ve quickly adapted to changes in procedures, software or guest preferences to highlight your flexibility.
Dear Ms. Smith:
Upon learning of your need for a Front Desk Officer, I was eager to submit my resume for your consideration. As a customer service-oriented and dedicated professional with solid experience in front desk administration and reception, I am confident I can become an immediate asset to your team.
My background includes providing front desk support and operational assistance for fast-paced reception areas. From greeting customers and accepting deliveries to handling paperwork and processing payments, my experience has prepared me to thrive in this role and achieve your company’s goals. Backed by my superior communication and multitasking capabilities, I excel at providing excellent project coordination and reception management while driving optimal front-office efficiency and productivity.
Highlights of my experience include the following:
1. Delivering overarching front desk support — including scheduling, answering phones, resolving issues/complaints, checking in visitors and maintaining visitor logs — while driving the achievement of business goals in front desk support roles with Pivotal, Inc. and Granular Systems, respectively.
2. Earning a reputation for quickly and decisively resolving customer complaints while ensuring their optimal comfort in reception areas and accommodating special requests.
3. Courteously and respectfully assisting a diverse customer base within high-volume, deadline-driven offices.
4. Balancing multiple tasks within fast-paced environments while providing top-level organization, time management and interpersonal skills.
5. Demonstrating proficiency in Microsoft Word, Excel, PowerPoint and Outlook; able to quickly pick up new technological programs and tools.
With my proven commitment to delivering superior front desk support, I am more than prepared to extend my service record to your company. I would appreciate the chance to discuss this position and my qualifications with you further.
Thank you for your consideration.
Sincerely,
Zelma N. Steele
This sample front desk officer cover letter is concise, well-structured and showcases the candidate’s qualifications and enthusiasm for the role. Here’s a breakdown of what makes this cover letter effective:
The letter starts with a personalized greeting (“Dear Ms. Smith”), demonstrating that the candidate has researched and knows who they are addressing.
The first sentence clearly states the letter’s purpose — to express interest in the front desk officer job and submit the resume. The candidate ties their experience to achieving their goals, demonstrating an understanding of the company’s objectives and alignment with them.
The candidate communicates eagerness and confidence in their ability to contribute by using phrases like “eager to submit my resume for your consideration” and “confident I can become an immediate asset.”
The candidate highlights their knowledge in front desk administration and reception, indicating they have the necessary background for the role. They mention their proficiency in Microsoft Word, Excel, PowerPoint and Outlook and their ability to learn new technological tools quickly.
The candidate provides interpersonal skills achievements, such as managing front desk tasks and resolving customer complaints. These achievements show their ability to handle responsibilities effectively.
The closing paragraph expresses the candidate’s enthusiasm for discussing the position further, indicating they are interested in moving forward in the hiring process.
The closing phrase “Thank you for your consideration” is a polite and appropriate way to end the letter. The signature “Sincerely, Zelma N. Steele” adds a personal touch to the letter.
A cover letter helps promote your resume — but your resume is the essential building block for your job search. This concise summary helps hiring managers trace your training, experience, skill development and accomplishments. The following help articles, online tools and samples can help you improve your resume.
Format your cover letter with a professional header, personalized greeting, concise paragraphs and a polite closing. Use a clean font and standard margins for a polished appearance.
Highlight skills like multitasking, customer service, communication and software proficiency. Mention adaptability, conflict resolution and attention to detail regarding front desk duties.
Yes, customize your cover letter for each job by mentioning specific company details and aligning your skills with the job description. Tailoring shows genuine interest, a strong fit for the role and can help hiring managers gauge your personality.
ATS scans cover letters for relevant keywords and phrases. To pass the ATS screening, use keywords from the job description and keep formatting simple. A clear structure ensures your letter is ATS-friendly.
Yes, but focus on experiences directly related to the role, like handling customer interactions or managing tasks efficiently. Use your cover letter to connect personal experiences to the skills needed for a front desk officer position.
