- Featured in:
-
More 911 Dispatcher Resumes
Use these 911 Dispatcher samples as a guideline or visit our extensive library of customizable free resume templates.
Select
Customize
Download
Looking for cover letter ideas? See our sample 911 Dispatcher Cover Letter.
Find out what is the best resume for you in our Ultimate Resume Format Guide.
Additional Law Enforcement Resume Samples
911 Dispatcher Resume Samples
No results found
10+ years of experience
Answer incoming multiple phone lines and assessing caller information from 911 emergencies to general inquiries about local city government and regulations.
- Collected caller information, reported problem, and input into the computer aided dispatching system (C.A.D).
- Responsible for accurate entry from paper forms to the National Crime Information Center (NCIC) database.
- Management and maintenances of warrants, orders of protection, stolen property, missing persons, runaway juveniles,
- Responsible for dispatching Police, Fire, and EMS calls for the entire city of Murfreesboro. Provide accurate details to officials with emergency information and details of locations and situations.
- Maintained high levels of confidentiality and security of sensitive data.
- Responsible for training new hires to the communications department. Mentoring and guiding new employees and ensuring
10+ years of experience
Answered 911 and routine calls, and dispatched all fire/ems/police as needed
- Followed all medical protocol for giving BLS information via the phone
- Assisted in the revision of the training manual. Trained new dispatchers using this manual. (One on one training for 6 weeks to 3 months)
- Revised the policies and procedures for the dispatch center
- Dispatcher of the Year twice: have several commendations from both Law Enforcement and the public.
- Stayed up to date on all certifications and CTE’s, and took every opportunity to further my knowledge of my job
0-5 years of experience
Manages law enforcement/security training for 230 employees on daily duties and annual qualification/certification training.
- Ensures proficiency training and certification standards are maintained.
- Facilitates training for 100 non-law enforcement personnel, tracking all initial and refresher requirements to meet contingency manning needs.
- Accounts for $65K in equipment and ammunition, issues and recovers training supplies and ensures 100% accountability of all items.
- Responsible for initiating security reporting and alerting system to resources valued at over $3.6 billion.
0-5 years of experience
Handled both emergency and non-emergency calls for service. Prioritized calls for service. Clerked and prepared official documents for court appearances. Maintained accurate files. Kept detailed records of officer location and status. Quickly and accurately disseminated information for officer use.
- LEADS Certified
- Served as a liaison between departments in the resolution of day to day and operational problems.
- Completed minor and supplemental police reports.
- Performed a range of clerical and operational support activities.
- Provided training and evaluations to new employees.
- Handled radio traffic on multiple channels.
0-5 years of experience
Answer all emergency calls from the public requesting police, fire, EMS or other emergency service agencies
- Maintain a professional and compassionate demeanor at all times during extremely high profile calls to ensure accurate information is obtained for an adequate response
- Dispatch the proper emergency units necessary using a computer-aided dispatch system developed by Relativity Public Solutions (RPS) in accordance with established procedures
- Effectively operate a wide variety of emergency communications equipment, including different radio consoles, computer systems, call recorders and security cameras
- Monitor multiple radio frequencies at one time
- Keep precise emergency call logs and accurate call for service entries
- Punctual & dependable – on call 24/7
0-5 years of experience
Clear, concise, live report transcription/editing via telephone with Law Enforcement officers
- Typing speed of 85wpm
- Entered individuals as wanted/missing or located
- Entered property/articles/vehicles as stolen/wanted/located
- Intern trainee as 911 Dispatcher – taking incoming calls for 911 EMS/Fire/Police Assistance
- Dispatching members of the Detective Bureau and Air Law Enforcement Units when directed by a Watch Commander
- Keeping track of multiple phone lines, requests from in-house officers, the general public and maintaining direct contact via radio with up to 40 Law Enforcement officers at a time, to ensure their location and safety.
0-5 years of experience
Performed a variety of duties related to communications and dispatching of police officers, deputies, fire crews, and ambulance crews.
- Answer multi-line 911 and Communications business lines
- Monitored emergency and non-emergency Police, Fire, and EMS activity from five law enforcement agencies, four fire districts and two EMS districts, documenting all activity in the Global CAD system with alpha and numeric data
- Real time emergency data entry into CAD while emergency call processing
- Interface with MULES (Missouri Uniform Law Enforcement System) and NCIC (National Crime Information Center)
- Input data for warrant hits and requests, missing persons, stolen vehicles/articles, securities, probation and parole responses, and teletypes into MULES/NCIC
- Provided pre-arrival medical, police and fire safety instructions
- Monitor weather conditions and activate weather sirens as required
0-5 years of experience
Clear, concise, live report transcription/editing via telephone with Law Enforcement officers
- Typing speed of 85wpm
- Entered individuals as wanted/missing or located
- Entered property/articles/vehicles as stolen/wanted/located
- Intern trainee as 911 Dispatcher – taking incoming calls for 911 EMS/Fire/Police Assistance
- Dispatching members of the Detective Bureau and Air Law Enforcement Units when directed by a Watch Commander
- Keeping track of multiple phone lines, requests from in-house officers, the general public and maintaining direct contact via radio with up to 40 Law Enforcement officers at a time, to ensure their location and safety.
6-10 years of experience
Efficient in the utilization of CAD, mapping systems and integrated 911 systems.
- Knowledgeable in the use of PC’s and window-based software.
- Shift work position that receives and transmits radio traffic to law enforcement and emergency personnel.
- Acts as a public service answering point for law enforcement agencies.
- Monitor, query and respond to the National Crime Information Center (NCIC) and also make entries into NCIC.
- Able to answer multiple phone lines while answering the radio transmission to law enforcement personnel and medical personnel.
- Able to multi-task and type 80 WPM proficiently.
0-5 years of experience
Question callers to determine their locations, and the nature of their problems to determine type of response needed.
- Record details of calls, dispatches, and messages.
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Maintain access to, and security of, highly sensitive materials.
- Learn material and pass required tests for certification.
- Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
0-5 years of experience
Question callers to determine their locations, and the nature of their problems to determine type of response needed.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Record details of calls, dispatches, and messages.
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Maintain access to, and security of, highly sensitive materials.
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
0-5 years of experience
- Prioritized and routed a high volume of emergency and non-emergency calls
- Determined the nature of reported incidents and dispatched police, fire and EMS to the location
- Processed requests for vehicle registration, driving records, warrants and criminal histories
- Monitored several complex public safety radio frequencies simultaneously
- Used a CAD system to input calls and dispatch emergency personnel
6-10 years of experience
- Coordinated all police, fire, ambulance and other emergency requests, relaying instructions to radio unit concerned.
- Transmitted and received messages between divisions of own agency and other law enforcement agencies.
- Operated radio and telephone equipment to receive reports and requests from firefighting crews, landing zones and mobile units.
- Successfully managed a 4 person team in a heavy call environment covering 9 fire agencies.
0-5 years of experience
Salary $16.30 hourly
- Certified in the use of TIES/NCIC/NLETS systems.
- Utilized the CAD systems.
- Certified in EMD, CPR, Basic 911 (NCI), xT911 Certification and EMA training.
- Participated in simulated emergency disasters.
- Dispatched for law enforcement, EMS, first responders, THP, fire departments and the rescue squads.
- Maintained multi-phone lines with high call volumes
- Utilized the CAD systems.
0-5 years of experience
Answer 911 emergency and non-emergency communication lines.
- Dispatch emergency and non-emergency calls to on-duty officers.
- Dispatch fire calls, first response medical emergency calls to the fire department.
- Supply officers with the appropriate information needed to aid in the safety of the officer.
- Dispatch calls at a timely fashion so that the victim or suspect can be assisted.
- Enter and delete warrants, missing persons, stolen items, property and vehicles in the ACIC/NCIC cad system.
0-5 years of experience
Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Communicate with others to convey information effectively
- Handle multifaceted clerical tasks (e.g., data entry, filing, records management)
- Dispatches the proper number and type of units in respect to calls for assistance.
- Prescribes medical instructions to those who need emergency assistance until the medical personnel arrives.
- Determines the location, type, and priority of each emergency.
- Quickly decides the precedence of each incident, location of most suitable and closest units available, and the number of unites required.
10+ years of experience
- Developed excellent multitasking and communication skills, while becoming proficient in processing and prioritizing emergency calls and communicating with all levels of management.
- Ability to remain calm in high stress situations while providing the highest level of customer service available.
- Excellent organizational and problem solving skills, and proficient in Microsoft Office.
- Responsible for using a two-way radio system and the County computer systems to aid in processing and dispatching Police, Fire and EMSservices.
- Received Certification as a Certified Training Officer.
6-10 years of experience
- Operate two way radio to communicate emergency situations to police officers in areas in distress
- Handle and screen incoming calls by communicating with crime victims and witnesses and requesting police assistance
- Handle emergency situations by using sound judgment and good verbal skills
- Coordinate response of ambulances and public safety units to emergency sites or in-progress crime situations
- Monitor and listen to closed circuit television and alarm systems and dispatch appropriate police response to intrusions and trouble indicated alarms
0-5 years of experience
Senior 911 Dispatcher
- Receive, process, and dispatch 911 calls for emergency EMS response
- Dispatch non-emergency transports for local facilities
- Track and coordinate 26+ ambulances and crews in Birmingham and Mobile areas
- Train new employees
- UAB Critical Care Transport- worked closely with UAB Hospital to coordinate ambulances, drivers, teams and flights for nationwide transports that required multi-medical personnel transport teams
- Coordinate and track UAB and LifeGuard transport planes
911 Dispatcher Duties and Responsibilities
A variety of tasks come into play as 911 Dispatchers work to coordinate the appropriate response to callers’ situations. We analyzed job postings to identify these primary 911 Dispatcher duties and responsibilities.
Manage Multiple Lines of Communication
Many emergency dispatchers do not handle a single phone line, but are responsible for handling multiple channels of communication simultaneously, such as radio, telephone or computer messaging. 911 Dispatchers often need to prioritize multiple incoming calls without getting overwhelmed, knowing that their decisions will play a critical factor in emergency services’ response time to each call.
Crisis Management
Because 911 Dispatchers are often a person’s first line of communication with emergency services – whether the issue at hand requires police, fire or medical intervention – dispatchers are sometimes required to deal with people who are terrified or overwhelmed. The emotional discipline necessary to remain calm and walk the caller through the steps necessary to ensure their safety, is a vital part of working with emergency services.
Clerical Work
911 Dispatchers are also called upon to create, copy and file a variety of case records. They may process legal violations, as well as records of stolen, lost or recovered property.
Coordinating with co-workers
911 Dispatchers also work in key roles in the chain of emergency services. They relay information to subordinates, co-workers, supervisors and the relevant emergency services necessary to meet the needs to each caller. These communications come in verbal and written forms.
Monitor Alarms
Those working as 911 Dispatchers may also remotely operate or monitor alarm systems pertaining to theft, armed robbery, intrusion, civil defense and the National Weather Service’s warning systems. This includes using Computer Aided Dispatch systems (CAD) to quickly meet a caller’s needs.
911 Dispatcher Skills
Emergency Dispatchers are the key link in the chain connecting people in trouble with emergency services. They’re often called upon to use social and communication skills to help resolve various calls, which can range from the mundane to the life threatening. Circumstances also call for critical thinking skills, to find creative ways of solving problems over the phone. Core skills: Based on job listings we looked at, employers want 911 Dispatcher with these core skills. If you want to work as a 911 Dispatcher, focus on the following.
- Experience effectively communicating with people in emotional or physical distress
- Ability to read maps and provide clear directions
- Ability to advise callers on how to handle medical and other emergencies
- Proficiency in basic computer programs, including Microsoft Office and Excel
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your 911 Dispatcher toolbox and broaden your career options.
- Experience with 911 system databases, such as the National Crime Information Center NCIC database, Law enforcement information databases and National Law Enforcement Telecommunications Systems
- Proficiency with computer-aided dispatch programs, such as CAD software, such as Spillman CAD software
- Experience managing multiple phone lines as an operator, customer service representative or telephone salesperson
911 Dispatching Resources
We searched the Web to find the best industry resources to help you continue exploring a career as a 911 Dispatcher. This list is full of job resources, everything from career overviews, to networking groups and real-life stories of actual emergency dispatchers.
On the Web
911DispatcherEdu.Org – Provides a step-by-step process for becoming a 911 Dispatcher. This site includes the employment backgrounds related to dispatching emergency calls, comprehensive lists of the skills and tools required in the field, as well as the kinds of testing required.
PortlandOregon.gov/911 – A useful resource including interactive tabs to learn more about or practice various parts of a dispatcher’s duties. Some of these include how to become a dispatcher, take emergency calls and handle 911 call recording, as well as options for job training.
On LinkedIn
Dispatcher All Types – This LinkedIn group is a collaboration of dispatchers, ranging from police, medical and fire dispatching emergency services. With more than 5,000 members, you’re sure to find some useful people to shed some light on whatever questions you’re dealing with.
PowerPhone – This LinkedIn group is hosted by Power Phone, a business which specializes in training dispatchers for emergency services. This includes telecommunication courses and information on potential liability issues, and provides news items in the field of dispatching.
Industry Groups
The Public Safety Group – An organization dedicated to providing the highest quality training possible for emergency services dispatchers. Their training has touched the lives of thousands of safety professionals across the country. 911 Magazine – This publication is dedicated to managing emergency publications. They offer a wide assortment of stories, resources and articles to support and educate emergency dispatchers.
I Am a 911 Dispatcher – This personal website is full of stories, advice and support for 911 dispatchers. This is a good resource for learning about the career from fellow dispatchers.
Books
Answering 911 – A law enforcement based memoir which provides a touching mixture of experiences from an actual
emergency dispatcher. Find a taste of the life of a dispatcher between these pages.
Master the Public Safety Dispatcher/911 Operator Exam – This manual provides everything a student needs to pass the exam for becoming a 911 operator. This includes practice tests, reviews of each question type and even strategies to use to make the most of your studying habits.
So You Want to Be a 911 Dispatcher: What to Expect and How to Prepare – The job of a 911 dispatcher is gradually becoming a career-based profession. This book can give you additional resources to build a real career out of a job in emergency dispatching.
Law Enforcement Cover Letter Examples
Rate This Article
[911 Dispatcher]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
