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Accounting Administrator Resume Samples
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0-5 years of experience
Plan, organize, and direct the workload of 10 staff in the Tax & Securities Sections
- Ensure timely and accurate reconciliation of more than $31 billion in security records with the State Treasurer’s Office and Commercial Banks
- Ensure timely collections and accurate recording of more than $2.5 billion in insurance taxes
- Process timely penalty and interest assessments for late or inaccurate payments of insurance tax
- Maintain the tax accounting system, the securities database, and the electronic funds transfer process
- Research and resolve the more complex accounting issues
- Provide technical assistance and fiscal consultation to employees relating to securities/tax accounting issues – interview, hire, and train staff
- Prepare performance evaluation reports
0-5 years of experience
- Managed accounts payable
- Handled collection of all past due accounts
- Reviewed lease contracts & prepared abstracts
- Assisted in budgeting process
- Supported shop merchants
0-5 years of experience
- Strategically manage a large workload, maintaining contact with customers / salespeople in order to pay rebates in a timely manner.
- Daily use of Excel Analytics & SAP.
- Solely responsible for check payments (Operator, Broker Reimbursements, & Marketing) up to 1,500+ quarterly.
- Collaborating with marketing teams and salespeople on a daily basis to expedite checks efficiently.
6-10 years of experience
Perform more complex aspects of investor related activity associated with the servicing of FHLMC, which consisted of approximately 19,000 loans worth $1.2 billion. Accountable for the monthly reporting, remitting, and reconciliation of the FHLMC portfolio, according to investor guidelines, requiring a high level of attention to detail and accuracy with numbers.
- Investigate and resolve problems requiring strong analytical and technical ability.
- Accurately transfer all loan sales for FHLMC.
- Responsible for verifying daily payoffs and remitting funds.
- Accountable for monthly analysis and reconciliation of FHLMC’s demand deposit account.
- Responsible for tracking and reporting of monthly delinquencies and REO transfers.
- Responsible for good customer relations.
- Recorded and cleared incoming federal wires for the portfolio remittances.
- Responsible for balancing the daily work of the department.
- Prepared monthly billing for HUD 235 and CLIC Insurance.
0-5 years of experience
- Strategically manage a large workload, maintaining contact with customers / salespeople in order to pay rebates in a timely manner.
- Daily use of Excel Analytics & SAP.
- Solely responsible for check payments (Operator, Broker Reimbursements, & Marketing) up to 1,500+ quarterly.
- Collaborating with marketing teams and salespeople on a daily basis to expedite checks efficiently.
6-10 years of experience
- Process all accounts receivable
- Prepare daily cash receipts/credit card payments
- Collections Manager, $20 million annual sales
- Process payroll for 250 employees
- Handle all human resource matters
6-10 years of experience
- Calculate and produce checks for the purchasing and delivering of the animals. Calculate amount of checks in a timely and accurate manner.
- Reconcile the books used in daily production to the system by means of adjustments.
- Calculate and prepare daily production reports to be submitted to the appropriate corporate, plant and government personnel.
6-10 years of experience
- Responsible for Accounts Payable, Accounts Receivable, balancing ledger accounts, End of Month accounting reports.
- Researching and solving customer account disputes.
- Upgrading accounting procedures to current standard.
- Provide administrative services to our sales staff.
0-5 years of experience
- Provided excellent service to my clients
- Extremely detail-orientated and highly organised
- Multi-tasking various tasks
- Troubleshooting issues and taking the lead in resolution of queries
- Investigating and resolving breaks while ensuring deadlines are met
- Ability to work to strict deadlines and operate accurately under pressure
- Leading and participating in conference calls with teams in other offices and countries
- Team-orientated and an effective team player
- Ability to train other members of the team
Customer Service Administrator Duties and Responsibilities
The type of organization a customer service administrator works for will determine the exact responsibilities they take on. Based on job listings we analyzed, a customer service administrator’s duties typically include:
Answer Phone Calls Customer service administrators deal with customers directly by answering phone calls and emails. They need to think quickly and creatively in these interactions to provide a good brand image and great customer service.
Take Customer Orders Customer service administrators receive orders via phone, email, or post, which they respond to and process accordingly. It’s important that orders are processed on time and to schedule so that customers know when they’ll receive their order.
Handle Inquiries and Complaints If a customer has an issue with a product or their order, customer service administrators handle it in a professional and polite manner. Strong customer service skills are vital to this part of the role.
Promote Sales Customer service administrators promote discounts and sales in order to reach sales targets. They’re briefed on these targets on a regular basis and educate themselves on the unique selling points of a product in order to effectively promote it to customers.
Adhere to Team Budgets and Goals As part of a wider team, customer service administrators work towards goals and budgets set on a yearly, quarterly, or monthly basis while adhering to company policies. Often there are strategies and processes in place to try and meet these goals, which customer service administrators implement on a daily basis.
Customer Service Administrator Skills and Qualifications
Customer service administrators should have a customer-focused mindset and excellent communication skills. They must be proactive, able to take initiative, and comfortable talking on the phone. Typically, employers require a high school diploma as well as the following skills:
- Customer service – customer service administrators spend a lot of their day talking and communicating with customers, so remaining professional and friendly at all times is crucial
- Teamwork – this job involves working with colleagues towards shared company and team goals, so customer service administrators must work well with people from all walks of life
- Communication skills – customer service administrators should be strong communicators, as they need to provide a consistently great experience for customers
- Salesmanship – selling is a key part of a customer service administrator’s role, since they promote certain products and push discounts to hit targets
- Problem-solving skills – customer service administrators need good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions
Customer Service Administrator Education and Training
The minimum requirement to become a customer service administrator is a high school diploma or GED, although some employers may require a college degree as well. Previous experience in a customer service or administrative role is advantageous, as is familiarity with basic office software. Customer service administrators typically learn the majority of their skills through on-the-job training.
Customer Service Administrator Salary and Outlook
The median annual salary for customer service administrators is $43,000. Customer service administrators in the 10th percentile earn $31,000 a year, while the highest paid earn around $66,000. Bonus structures and profit-sharing schemes can amount to around $8,000 and $9,000, respectively, while commissions can reach up to $3,500. Health benefits, primarily medical and vision coverage, are often included as part of the salary package for this job. The Bureau of Labor Statistics predicts that job growth in this sector will decline 5 percent through 2026.
Helpful Resources
We’ve collected some of the best resources to help you build your career as a customer service administrator:
Customer Service Training – author Kimberly Delvin covers the essentials of great customer service, from essential behaviors to service strategies and systems that ensure excellent service every time
Powerful Phrases for Effective Customer Service – this book features 700 phrases to improve customer service skills, each of which can be used in 50 different scenarios to help customer service professionals deal with challenging customers and difficult situations in a professional way
Customer Service Professionals – with over 150,000 members, this vast LinkedIn group is a great place to network with other customer service professionals from around the world. You can share knowledge, ask for advice, and learn about industry trends
Zendesk Blog – this customer service site features a great blog, packed with useful tips and advice for providing outstanding service to customers. The posts here are ideal for staying up to date with the latest trends in customer experience
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[Accounting Administrator]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
