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Vault Teller Resume Samples
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6-10 years of experience
Assisted approximately 75 customers per day with deposits, withdrawals, and account maintenance.
- Opened, maintained, and changed accounts using SalesPro/DepositPro.
- Balanced the teller drawer daily and achieved a total YTD net shortage of $8.37 for 2012.
- Performed Vault Teller duties including buy/sells from tellers, cash shipments, and daily balancing.
- Maintained override authority up to $3,000 as Head Teller and assisted tellers with various inquiries.
- Selected to participate in a Conversion Team that traveled and trained newly acquired employees on systems and procedures.
- Developed questionnaires to identify customer needs, resulting in increased sales potential.
- Consistently achieved above average performance ranking for both customer service and sales.
0-5 years of experience
- Ensured the safe and timely opening and closing procedures of the branch.
- Accounted for up to 150K in vault assets by following all safety procedures, and managing both electronic and paper trails on all cash transfers.
- Reviewed all store reports to confirm that all transactions met compliance requirements to comply with state laws and achieve successful corporate audits.
- Calculated and submitted cash orders for the branch making sure that we met all cash demands to run a successful business day.
- Achieved “Customer Service of the Year†Award for the year 2011.
- Increased branch revenues and productivity by informing customers of our additional services during every transaction.
6-10 years of experience
Responsible for maintaining all of the money in and out of the bank.
- Balanced the vault and one cash box on a daily basis.
- Resolved customer queries and responded to them by telephone or by writing.
- Performed managerial task while acting as the back-up Head Teller/Branch Service Leader.
- Maintained high levels of customer service while meeting all goals and quotas.
6-10 years of experience
Assisted customers with payday loans, check cashing, wire transfers through Western Union, and money orders
- Promoted to Vault Teller after 5 months of employment with the company.
- Contributed to high scoring customer service assessments that led to store’s nomination for Customer Service Store of the year.
- Demonstrated ability to recognize conflicts at hand and provide unique solutions to achieve resolve
0-5 years of experience
Accurately processed courier drop and night drop transactions for local business and regional business
- Coordinated cash and coin movements with main vault and armored courier
- Promptly handled cash machine errors by working with outside vendors
- Proficiently maintained ATM including cash detailing, deposit pulls, and monthly auditing
- Balanced personal cash drawer and vault daily, ensuring accurate cash detail and cash movements were recorded
0-5 years of experience
Accurately, privately, and professionally conducted transactions for members
- Handled cash vault requests for tellers and balanced the vault daily
- Reset and balanced the ATM and Dyna Cash Machine
- Reviewed Account Cards for branch to ensure accuracy before being submitted to imaging
- Met weekly & monthly goals through new accounts & loans.
- Greeted & guided members to appropriate departments, answered & routed phone calls, privately assisted members with Safety Deposit Boxes
0-5 years of experience
Counted, recorded, and verified deposits from collector’s locations
- Scheduled daily currency and coin shipments to each collector assigned
- Researched and resolved all cash-related discrepancies/variances
- Accurately entered data into company’s MS Excel and Access report
- Performed various clerical duties such as documenting, photocopying, and organizing filing system
- Balanced transactions for day, using computer and calculator, and recorded results
- Responded to daily emails using Microsoft Outlook
0-5 years of experience
- Provided excellent customer service by answering or referring financial questions to supervisory staff.
- Processed customer deposits and maintained cash drawer balance in handling monetary transactions.
- Handled vault, safe-deposit, ATM, and night-drop activities. Ensured exceptional customer service level.
- Quickly determined bank customer needs, identified appropriate solutions, and conveyed information.
- Referred new customers to different bank services in order to develop and maintain deeper relationships.
- Consistently processed customer transactions, including cashing checks, deposits, and withdrawals.
- Leveraged a passion for helping people as well as outstanding attention to make a connection customers.
0-5 years of experience
Identify customer and small business customers needs and recommend the best financial products and services and solution to meet those needs.
- Process transactions accurately and efficiently in accordance with established policies and procedures.
- Consistently seek to create an excellent customer experience.
- Maintain and ensure daily balance of the bank main vault.
- Have earned several awards for exceeding and consistently providing excellent customer service.
0-5 years of experience
- Decreased margin of excess vault spend from 35% to 0.29% in only 2 months, utilizing Lean and Six-Sigma best practices.
- Served as Customer Loyalty Index Manager, increasing customer satisfaction by 25% in less than 3 months.
- Managed average daily cash budget of
- Acted as liaison between management and other Team Members.
- Received cash and check deposits, while verifying amounts, and examining checks for endorsement.
- Managed a team of 6 tellers in daily cash drawer balancing.
- Calculated, verified, and processed overnight deposits, payments and requests.
- Maintained branch supply of cash and processed shipments to and from the Federal Reserve.
0-5 years of experience
- Handle cash and coins, control inventory, count, record and process cash deposits.
- Balance daily cash balances using a manual calculator and the currency-counting machine.
- Assist customers with their account records and explain the different services the bank offers.
- Ability to work with minimal supervision when recording cash shipped in and out of the branch.
- Directed new Tellers in an Automated Teller Machine innovations pilot.
- Awarded the Teller MVP in 2014.
- Earned the status as the #2 Teller in Midtown West District and #6 Teller in the West Market for referrals
0-5 years of experience
Demonstrated proficiency in performing basic, advanced and complex teller transactions.
- Performed customer service functions such as stop payments, research requests, and Safe Box access
- Followed defined procedures for bank operations and customer service.
- Demonstrated competency in knowledge of risk management and loss prevention. Mentored other tellers on teller and customer service functions.
- Strong competency in identifying unmet customer needs and making referrals.
0-5 years of experience
Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures. Prepare currency and/or coin change orders by denomination for each customer assigned
- Leader of three team members ensuring completion of daily tasks.
- Withdraw, deposit, and balance coin and currency for 22 bank vault accounts for incoming and outgoing transactions.
- Management appointed focus group member for ideas and leadership in department.
- Received Teller Excellence Award for leadership and work performance.
10+ years of experience
- Exceeded expectations on all performance reviews.
- Only employee chosen to update procedure manuals.
- Worked in vault for 2 years receiving currency and coin from armored carriers and communicated with banks if deposits were incorrect or improperly shipped.
- Excelled at shipping coin and currency with 100% accuracy.
- Extreme accuracy balancing a billion dollars of coin and currency daily.
- Improved balancing procedures reducing one hour daily overtime to zero.
- Promoted on four different occasions.
0-5 years of experience
- Balanced, maintained, and distributed currency from bank vault
- Performed multiple financial transactions
- Referred customers to bank products and offered extensive product knowledge
- Provided excellent customer service
0-5 years of experience
Promoted to Vault Teller within three months of being employed
- Trusted with distributing money to other tellers and making sure the vault balance is accurate
- Continuously takes stock of vault inventory and correctly fills orders for the required cash and coins
- Maintained an extensive working knowledge of all bank products and services
- Established and upheld strong customer relationships through consistent, excellent service
0-5 years of experience
- Processed loans, check cashing, money order requests and Western Union
- Managed the distribution and collection of daily funds
- Supervised all necessary opening and closing procedures for the store
- Provided problem solving solutions by helping identify customer needs
0-5 years of experience
- Ensured compliance to established guidelines while processing customer transactions.
- Consistently adhered to all established policies procedures, and guidelines regarding all bank operations such as assisting in balancing the vault, collecting night deposits, accepting shipments, and opening/closing the branch.
- Processed banking transactions such as cashier’s checks, withdrawals, and deposits accurately and efficiently.
- Responsible for maintaining and balancing a cash drawer.
- Handled the task of providing excellent customer service and assisted customers in succeeding financial goals.
- Identified customer needs and referred financial products and services that they could benefit from.
- Taught financial education classes at Durango High School to enhance students knowledge of basic finances
0-5 years of experience
Responsible for assisting customer needs and issues through various applications including loans, credit cards, mortgages and online banking
- Manage daily needs of business accounts by providing logistical currency and assistance with tax requirements
- Report on governmental issues, counterfeits, cash flow, and file management
- Coordinate the branch’s currency needs and limits by placing orders with Garda and overseeing the amount of currency each teller holds
- Simultaneously administer customer transactions both face-to-face and remotely while also uncovering additional solutions for customers and providing guidance
0-5 years of experience
Responsible for handling deposits in the cash vault and processing customer orders
- Responsible for counting money in very large sums and balancing all currency at the end of each shift
- Received employee of the month award three times for having the best sales figures and conversion ratio
- Responsible for opening and closing the store, depositing money and resolving customer issues
0-5 years of experience
- Promoted to Vault Teller position after only 9 months
- Responsible for the control and balance accuracy of all cash in vault
- Provide customer services regarding bank accounts
- Sell additional services – checking/savings accounts, credit cards, and loans
- Received [company name] Perfect Balance Award 4 times in 6 months
- Consistently highest scoring employee on Gallup customer survey
0-5 years of experience
Prepared the bank’s vault for the day by opening it in time.
- Counted, recorded, and verified deposits of previous day.
- Filled out requisition forms to order currency, and handled the recording and processing of currency into the vault.
- Counted and verified the vault’s money supply once a day-to-day.
- Worked closely with customer tellers and processed cash flow.
- Cross-checked the money in vault with the entry in the register.
- Adjusted the supply of money for the next day by preparing customer teller’s register.
0-5 years of experience
Receive checking and savings deposits: verify cash and endorsements receive proper identification for cash back and issue receipts of deposit.
- Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
- Process savings withdrawals. Cash checks: verify endorsement, receive proper identification and ensure validity.
- Identify counterfeit currency.
- Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
- Refer customers to the proper department for issues that cannot be resolved at the teller line.
- Issue personal money orders and cashier’s checks, accept orders and payment for U.S. Savings
0-5 years of experience
Front line customer service representative responsible for addressing customer’s needs in a timely manner
- Handle basic banking transactions such as making deposits, withdrawals, cashing checks, and paying notes
- Responsible for all cash transactions into and out of the bank vault on a daily basis and balance the vault at the end of each business day
- Distribute money to all tellers to ensure proper cash availability to perform banking functions throughout the day
- Accountable for the inventory of the bank vault including weekly ordering from a third party and all cash shipments into and out of the bank
0-5 years of experience
- Removed specified amount of currency and coins from vault and places cash in bag for shipment to business or branch bank
- Recorded amount of cash shipped
- Counted and records large denomination bills, mutilated currency, and food stamps, by hand and using currency-counting machine, for shipment to Federal Reserve Bank
- Balanced transactions for day, using computer or calculator, and records results
6-10 years of experience
Provide excellent customer service by building good working relationships with customers.
- Process teller transactions for customers accurately. Consistently balance teller drawer daily.
- Occasionally fill in at the drive-through and perform the responsibilities as a backup vault teller.
- Complete and pass on-line training banking classes in a timely manner.
- Perform monthly audits of other tellers’ drawers.
- Audit official checks for the bank weekly.
0-5 years of experience
Balance cash items, teller over/short reports, travelers checks, savings bonds, and other monetary instruments
- Order currency and coin from the main vault for entire branch
- Distribute and collect money to/from all tellers in branch
- Identify potential customer needs and engage in the sales process to generate sales
- Provide information regarding customer’s accounts and bank services
- Provide training and coaching to other tellers
0-5 years of experience
Controls the vault and currency coming in and out of the bank to keep a consistently low cash tracker
- Provides a friendly and energetic atmosphere for customers and fellow employees
- Performs specialized tasks such as preparing cashier’s checks, money orders, traveler’s checks and foreign currency exchange
- Assists customers with payments, ordering bank cards/checks or attempting to resolve issues with customer’s accounts
- Refers customers and non customers in areas such as opening new accounts, online banking, and specific loan advantages
- Balanced cash drawer at end of each shift and performs procedures to ensure bank is properly closed
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Vault Teller
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
