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Debt Collector Resume Samples
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0-5 years of experience
Worked in a high volume, fast-paced inbound and outbound call center environment
- Handled anywhere between 150 – 250 calls daily
- Assisted Borrowers over the phone via 3rd party, to resolve and negotiate repayments
- Collected on charged off credit and debit cards for Bank of America, Dell Financial Services, Citibank, Capital One, Discover, and Chase Bank
- Utilized multi system switchboard tool Accurintr to perform due diligences and skip tracing
- Followed State and FDCPA Guidelines to supervised and train staff
- Provided updated procedures and material such as Quality Assurance (QA) manuals for section trainers
- Gathered information and prepared statistical / narrative reports using Microsoft Excel and Access
0-5 years of experience
Helped customers clear their breach to bring their accounts current again
- Helped customers reinstate their loan by giving them an estimated reinstatement figure
- Diagnosed customer’s financial hardships and offered them help by sending hardship packages
- Collected on mortgages anywhere from 1 day passed due until charge off
0-5 years of experience
Handled high volume inbound and outbound calls from consumers on a daily basis
- Met and exceeded monthly goal with the highest being over $55,000 collected in a month
- Managed consumer accounts and kept track of their payment arrangements
- Utilized strong negotiation and problem solving skills to assist consumer with paying the debt
- Provided customer service and maintained integrity with consumers in order to build rapport and trust
0-5 years of experience
Performed first party collections by making at least 80 calls per day on an automated dialer.
- Collected on payments 0-120+ days past due.
- Approved or declined credit applications.
- Helped customers with money management and payment plans.
0-5 years of experience
Collected outstanding debts from clients and achieved collection target goals to ensure positive cash flow
- Recorded information about financial status of customers and status of collection efforts
- Advised customers of necessary actions and strategies for debt repayment
- Developed reports on aged debt accounts and days sales outstanding reports (DSO)
0-5 years of experience
Supervised a staff of Debt Collector associates to achieve monthly quotas
- Handled a high volume of in-bound and outbound calls pertaining to reconciliation of student loan accounts
- Managed an automated dialer that increased production and consumer contacts
- Ensured all telephone conversations adhered to federal guidelines and company policies
- Negotiated payment arrangements with debtors
- Maintained comprehensive records of all consumer discussions
0-5 years of experience
Made outbound and received inbound telephone calls on a daily basis on all delinquent debts to remedy and pay-in-full.
- Accepted and used Credit Card/Debit Card, ACH to make payments regarding all delinquent debts to remedy and pay-in-full over the telephone.
- Accepted and arranged post-date payments, applied when due on a daily basis.
- Arranged payment plans and promises-to-pay with consumers to cure delinquent debts and pay-in-full.
- Recommended and sent validation letters when requested by law, to consumers.
- Used Skip Tracing Techniques.
- Used on-line collection system called DebtNet for and noting all collection activity.
- Knowledgeable of Bankruptcy Laws, Fair Credit Reporting Act, and Fair Debt Collection Practices Act.
0-5 years of experience
Performed high volume of collection calls.
- Independently managed queue of collection accounts and determined next course of action to resolve the account.
- Professionally processed 160+ calls a day with above satisfactory result.
- Established and maintain payment arrangements consistent with organization guidelines.
- Successfully met all the performance goals and objectives established management team
- Advised consumers of necessary actions and strategies for debt repayment based on financial situation and organizational guidelines.
- Successfully managed accounts by skipping Trace accounts as needed to find location information and sending notices as necessary to resolve accounts.
0-5 years of experience
Negotiating payments while continuing to build positive relationship with consumers
- Communicate with debtors by telephone and typing to manage debtors and arrears process
- Performed telephone contact with consumers according to guidelines and standard to ensure payment
- Investigate payment arrears in the account and code debtor appropriately in order to determine following collection process steps
- Maintained positive customer relationship and minimize bad debt exposure
- Follow up with broken promises and PTP accounts daily and reaching daily goals
0-5 years of experience
Collected financial debts on three diverse financial projects in a five month time-frame; thus adapted to changing legal collection standards often
- Remained in compliance with the Consumer Financial Protection Bureau (CFPB) as monitored by FRS compliance staff
- Met financial goal in the month of January, 2014; thus rewarded a bonus check
- Maintained excellent work ethic and dedication to my role as a professional debt collector
6-10 years of experience
Previously: Collector, Mentor, Collections Supervisor, & Mentor Coordinator
- Organized, implemented, & supervised mentor training. Focused in customer service & dispute resolution
- Responsible for creating & implementing mentor training program for new employees
- Implemented program after seeing high rate of turnover upon training for additional
- Supervisor for group of more than 10 collectors
- Mentor to employees for new representatives as well as follow up training to acclimate to system, policies, & procedures
- Excelled in a work environment which is fast paced & relies on competitive liquidation of credit debt exceeding 180 days delinquency
0-5 years of experience
Negotiated acceptable settlement amounts for large balance debtors according to clients’ guidelines.
- Skip traced to obtain debtors current address and assets. Worked closely with the legal team to resolve matters should they go to litigation.
- Established through Secretary of State whether debtor is a corporation or other such corporate entity, a d/b/a/, or an individual.
- Verified place of service. Identified desirable jurisdiction (county court or district court).
- Drafted, for attorney review, and filed full and final settlement agreements, stipulations, and verbal commitments to pay.
0-5 years of experience
Debt Collector Customer Service Representative
- Assisted customers with understanding their bill.
- Solicit payments from customer on delinquent accounts.
- Performed updated financial status with Credit Bureau of payments from customers on internet.
- Established new accounts and maintained old accounts.
0-5 years of experience
Developed technical knowledge for debt collection processes
- Searched for and notified customers with missing payments
- Collected past due balance on accounts for T-Mobile
- Maintained and updated customer information
- Prepared daily cash applications and package files for upload and applications
0-5 years of experience
Provided customer service to customers by handling escalated calls and assisting with inquiries
- Responsible for meeting sales goals
- Worked with customers to ensure a pleasant experience by assisting with paying off debt in full or setting up arrangements.
- Maintained to follow strict guidelines, while also providing %100 customer service.
0-5 years of experience
Managed accounts 30-60 days delinquent and 120+ delinquent.
- Developed skip trace contacts and excellent skip tracing skills.
- Processed payments or arranged payment plans to bring customers current.
- Worked with fraud department to rectify fraudulent or stolen accounts
0-5 years of experience
Managed Fortune 500 Company accounts to collect unpaid debts.
- Reached out to customers via phone and mail.
- Maintained files on the financial status of accounts.
- Negotiated customer repayment plans.
- Advised customers of default consequences and debt repayment policies.
0-5 years of experience
Contacting owners of delinquent accounts on a monthly and weekly basis to solicit payments
- Managing accounts 60/90 days of delinquency to collect upon credit card, checking, and savings accounts.
- Prepare accounts for ledger handovers
- Reconciling financial accounts to positive status
- Forecasting weekly and monthly cash flow and budgets
- Maintaining active accounts up to suspension
- Maintaining liaison with clients, business partners and internal departments to assure accuracy.
0-5 years of experience
Performed third-party collections for an established attorney recovering charged-off credit card debt
- Maintained status as a top collector for duration of employment
- Complied with FDCPA (Fair Debt Collection Practices Act) for third party contact
- Skip-traced utilizing credit reports, DMV information, LexisNexis, and other debtor location tools
6-10 years of experience
Supervised the Collections department of 12 debt collectors and monitored day to day functions. Also provided feedback and discipline and monitored attendance.
- Established a training department and created a collections training manual.
- Maintained communications with clients for settlements and other service needs.
- Established monthly goals for the individuals as well as the department.
- Created the external dialing process and integration into the FACS system.
- Managing a file of over 4,000 delinquent medical accounts. This includes the verification and billing of insurance companies, skip tracing, and negotiating repayment terms with debtors.
- Working with management to increase clients’ recovery margins.
- Continually assisting management in the implementation of contests and other motivational techniques to stimulate production.
0-5 years of experience
- Performed debt recovery activities in accordance with FDCPA, State and local laws
- Properly handled collection calls established by management
- Successful liaison between debt settlement companies and attorneys
- Abided by all company policies and procedures
- Negotiated and recommended re-payment options per company and client standards
- Properly handled inbound and outbound collection calls
- Collected, organized, and documented confidential client information
- Awards: Cruise to Bahamas, collector of month 4 times, bronze collector
6-10 years of experience
Assisted customer with payment options to pay their bills.
- Provided excellent customer service to customers concerning questions about accounts.
- Acted as the liaison between creditors and customers.
- Offered advice to customers to about debt counseling.
- Reported satisfied debts to credit bureaus.
0-5 years of experience
Demonstrated exceptional telephone etiquette along with superior communication skills. Established energetic work attitude and flourished in a high volume, fast paced call center environment. Tactfully resolved challenging situations while displaying a professional but yet firm and friendly manner.
- Strong knowledge and practiced laws of FDCPA – Fair Debt Collection Practices Act
- Skip tracing
- Legal collections experience
- Evaluated accounts and recommended actions throughout the collection cycle.
- Researched overdue account balances
- Strong analytical and problem solving
0-5 years of experience
Responsible for collection of past due Bank of America accounts
- Collected on General Motors and Chrysler auto loans
- Maintained customer contract through various skip tracing means
- Responsible for collecting on defaulted student loans
- Obtained security clearance from the US Department of Education
- Responsible for working 100 accounts per day
- Maintained steady consumer contact through their place of employment
0-5 years of experience
Telephone collections representative
- Handle confidential information while assisting consumers in making payments
- Collect and maintain documents entered into database
- Received inbound calls as well as placing outbound calls regarding Student Loans
- Assisted client with making payments arrangements and payments
- Accurately documented accounts in the database system
6-10 years of experience
Recover funds from defaulted Wells Fargo 80/20, home equity, and lot loans.
- Display proficient use of Accurint, Google, 411.com and other skip tracing tools.
- Effectively negotiate terms of repayment with attorneys, and debt consolidators.
- Persuade third parties to provide a debtor’s location and contact information.
- Obtain and secure sensitive information (financial, identification, and location information).
- Exercise tact and sound
0-5 years of experience
Contact Debtors in reference to repayment or establish repayment plans, based on Debtors financial situations.
- Contact or locate Debtors by phone to notify them of delinquent accounts.
- Persuade customers to pay amounts due on accounts.
- Record information about financial status of Debtors and status of collection efforts.
- Follow up with Debtors in reference to broken promises.
- Re-establish payment plans due to broken promises
- Contact Debtors to revisit short-term plans in an effort increase payments set as a heart ship.
0-5 years of experience
Answer inbound calls and verify the correct party is on the phone in accordance with FDCPA
- State the mini-miranda to the consumer and explain the account to them
- Answer any question the consumer may have while being courteous and abiding by the FDCPA and company policies
- Answer any questions the consumer may have and help them figure out the best way to get their account resolved
- Obtain payment information, process payments and if needed help them work out a payment arrangement or settlement offer
- Make outbound calls to consumers I have been working with as well as new accounts our office has
- Meet and exceed personal collection goals each month
0-5 years of experience
Attempts to collect debts, contacts the individual and discusses the details of the outstanding balance.
- Explains the effects that the debt will have on the debtor’s credit derogatory rating.
- When the debtor is cooperative, the debt collector makes payment arrangements. When the debtor is not cooperative or is unable to pay the debt, the debt collector contacts attorneys who will then attempt to return goods back to the collections agency.
- Keeps extensive documentation of all the actions taken by the collections agency for legal purposes.
- Works direct with all Health Insurance companies, submits claims directly to them.
- Makes investigations for pip and worker’s compensations accidents.
- Has to meet Quota on a monthly basis.
Debt Collector Duties and Responsibilities
Detail-oriented and excellent record-keepers, debt collectors’ core tasks include:
Communicate with Debtors Debt collectors’ communicate with individuals, usually via telephone, to collect payment on delinquent accounts, either on behalf of the original creditor or a third-party debt collection agency. They frequently handle debtors avoiding their phone calls, trying to keep them from hanging up when they realize the call is an attempt to collect a debt. Additionally, some customers are hostile or rude when dealing with a collections agency.
Negotiate Payments and Settlements Debt collectors negotiate payments and settlements on behalf of their agency or company. Working with customers, they develop, recommend, and enact payment plans to eliminate the debt which are manageable for the customer, preventing the account from falling into delinquency again. Alternatively, debt collectors may negotiate for a settlement in which the customer pays a percentage of the debt to clear it from collections.
Maintain Collection Records Debt collectors keep records of all customer communications, including agreed-upon settlements and payment plans and amounts paid via telephone. Many collection agencies use software to manage customer records, maintaining oversight of debts and payments; debt collectors ensure that records are entered and maintained accurately throughout the debt collection process to avoid legal or financial complications.
Locate Debtors Many debt collectors utilize skip-tracing methods to locate debtors to begin the recovery process. This can involve accessing public databases, pulling up credit reports, and locating relatives and other individuals to update debtor information in adherence to the Fair Debt Collection Practices Act. Debt collectors research and process high volumes of information to maintain up-to-date records of debtor addresses and phone numbers to support debt recovery efforts.
Post Customer Payments Debt collectors may post customer payments, either by check or credit card. They apply payments to customer accounts, providing reports to accounts payable or legal departments, ensuring that debtor accounts reflect the updated amounts and that payments are properly applied and recorded in internal systems.
Debt Collector Skills and Qualifications
Debt collectors locate and contact customers with overdue balances and negotiate payments to settle debts. Companies tend to hire debt collectors with a high school diploma or GED, some customer service or telemarketing experience, and the following skills:
- Customer service – this is primarily a customer-facing role, so experience providing customer service or working in telemarketing is vital
- Negotiation – debt collectors work with customers to resolve their debts, either through a payment plan or a lump-sum settlement amount
- Persuasion skills – to convince debtors that they need to quickly resolve their outstanding debts and bring their accounts current
- Patience and diligence -especially helpful when tracking down debtors and dealing with customers who avoid calls from debt collectors or quickly hang up
- Problem-solving skills – to develop payment plans, manage customers whose debts are particularly difficult to resolve, and ensure that slow-moving accounts are paid off
Debt Collector Education and Training
Debt collectors typically need at least a high school diploma or GED. Additionally, many companies hire applicants with experience in customer service or telemarketing, although there are also many opportunities for on-the-job-training. In addition, some organizations may require debt collectors to be certified by the American Collectors Association. Finally, debt collectors should be familiar with the Fair Debt Collection Practices Act, which sets rules for debt collection and customer communications.
Debt Collector Salary and Outlook
According to the Bureau of Labor Statistics (BLS), debt collectors earned a median annual wage of $35,350 (or approximately $17 per hour) in 2016. The lowest-paid 10 percent earned less than $23,610, while the highest earners in this field made as much as $54,970 annually. In addition, many debt collectors also receive a commission based on debts collected. The BLS expects employment in this field to decline three percent between 2016 and 2026 as more companies utilize automated collections systems and outsource debt collection work to overseas call centers.
Helpful Resources
We found many resources on the web if you’re interested in learning more about working as a debt collector:
Basic Strategies to Promote Debt Collection Success – Find out about what works in debt collection and how to get customers to pay.
Debt Collection Simplified – Experienced debt collector Bill Lindala provides tips and advice from a long career in the collections and recovery industry.
Fair Debt Collection Practices Act – The federal government’s guidelines provide legal advice and guidelines for consumer debt collection.
Telephone Collection Call Scripts & How To Respond to Excuses: A Guide for Bill Collectors – This handy reference guide provides scripts and advice for dealing with non-paying debtors and collecting payment.
Billing Collections Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
