Customer Care Specialist Resume Examples

Customer Care Specialists Duties and Responsibilities

Providing quality customer care includes several different tasks. We perused customer care specialist job descriptions to procure the following list of core responsibilities:

Provide Excellent Customer Care Providing top-notch customer service is customer care specialists’ primary responsibility. They need to have strong verbal communication skills to respond to customers through phone and live chat, as well as written communication skills to provide care through email.

Review Customer Complaints and Take Appropriate Action Customer care specialists rely on analytical skills to look at each customer complaint and take note of larger trends. They also craft responses and use their analysis to write scripts for customer care support team members.

Serve as Liaison Between Management and Customer Support Team If the customer care support team has an issue, they rely on the customer care specialist to communicate this issue with management. This duty requires good communication and conflict management skills.

Document all Customer Interactions Customer care specialists are responsible for documenting all customer interactions with the support team. This includes things like digitally filing call recordings and entering call results into customer relationship management software.

Create and Present Weekly Reports to Management Customer care specialists need to know how to use spreadsheets and customer relationship management software to track customer customer care metrics and create weekly reports for their managers.

Train New Call Center Employees Customer care specialists are expected to use their years of experience and strong knowledge of their company’s products and services to train new employees. Whether they eventually get promoted to management depends on their success as a trainer.