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Information Systems Manager Resume Samples
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6-10 years of experience
Provided strategic/business planning and project management functions for the direct store distribution business unit. Initiated user training, support, advice and feedback. Scheduled system upgrades. Managed yearly IS budget of $650K. Presented deliverables to Senior Administration.
- Provided data and analytics to create inventory targets to assist production and prevent over/under stocks.
- Conducted internal controls assessments and audits to ensure operations met company standards while minimizing risk. Audits scored 98% within company guidelines.
- Reduced customer credits by 30% – facilitated a credit reporting and monitoring system that recognized and reduced lost revenue due to unnecessary credits.
- Analyzed and evaluated work performed by 3rd party merchandisers to ensure compliance of contractual agreement.
- Developed monthly and quarterly scorecards to provide leadership timely and accurate information reflecting the state of the business.
- Maintained company standard of 98% accurate inventory using Oracle systems.
10+ years of experience
Directed IS Department supporting 160 users and all facets of technical operations. Managed the implementation of a network introducing document management, e-mail and advanced accounting capabilities. Coordinated responsibilities of four direct reports, vendors and integrators. Managed the installation of a Mitel SC 2000 telecommunications system. Operating systems include Microsoft NT 4.0 Server and 4.0 Workstation. Software applications include Microsoft Office97 Professional with DOCS Open version 3.7.2 document management and RightFAX. 6.0 Accounting System, Elite with SQL 7.0 and Equitrac cost recovery system.
- Managed and fully accountable for life cycle of project involving the implementation of a $1 million Microsoft NT 4.0 network.
- Delivered significant cost savings by monitoring vendor services and negotiating contracts and routine maintenance invoices.
- Created and fully responsible for disaster recovery program and IT security procedures.
- Responsible for the execution of a telecommunications infrastructure project including cost-benefit and requirements analysis, project planning, vendor and product selection, installation, quality assurance and user acceptance.
- Trained technical staff in network operations and telephone system and oversaw training of administrative staff.
- Hired, supervised and motivated IT personnel; completed performance reviews.
0-5 years of experience
Directly responsible for the daily technical training, supervision and mentoring of a five-member
Information Technology (IT) team entrusted with over $1,500,000 in assets.
- Managed a team of 10 facilitators that provided training for an organization of 650 employees, over 1000 instructional hours in the areas of Professionalism and Leadership core curriculum.
- Led a team accountable for over 300 classified and unclassified computer network workstations
- Technically proficient in Windows Server operating systems, Microsoft Exchange and Microsoft
- Designed and implemented a new IT supply system ordering and tracking process saving the organization over $5000 quarterly, trained subordinates on new procedures.
- Responsible for the development and maintenance of the departmental website.
6-10 years of experience
Responsible for implementation of strategies to increase efficiencies, profitability, maintain quality and ensure continuous improvements. Directly responsible for account management, maintaining level of service, customer management, retention and business development. Team leader and developer of customer advocacy program for optimization of customer experience.
- Researched, purchased, trained and implemented new software program designed to manage core business automation processes resulting in increased efficiencies and reduced costs.
- Developed and implemented corporate training program related to software, customer service, marketing, team building and development.
- Designed Customer Experience Program that increased the Customer Satisfaction Rating to 96% and achieved an industry Customer Service Award.
- Created written application and narrative responsible for company being awarded Small Business of the Year Award
- Developed and executed marketing campaign resulting in the sale of 27 units totaling $7.8M in 2
- As lead client manager, developed a focus group program designed to identify and resolve customer issues.
- Developed and managed the contract process and successfully resolved all outstanding contractual claims.
- Planned and reviewed production and project schedules to ensure client specifications were met.
- Management of Microsoft Exchange Server, Blackberry Exchange Server and all telecommunication services.
- Conducted system requirement analysis and establishment of all off-site offices.
- Developed and managed all information technology policies and procedures.
- Management of general office administration personnel, website development and mass marketing.
0-5 years of experience
Managed and provided guidance to a six-person technical staff responsible for project implementation and support of all circulation IT functions.
- Successfully managed and led over $1M in new strategic projects and multiple testing initiatives on-time and within budget, including the launch of two high-profile Washington Post media products, Capital Business and TV Week.
- Implemented automation initiatives that greatly increased the circulation department’s productivity and saved over 900 man hours per year.
- Created and maintained project plans, including detailed work breakdown structures, and quality, risk management, and communication plans.
- Deployed on-site software design changes to meet the needs of internal business units and facilitated client training initiatives.
- Directed the configuration of multiple, complex promotional offers and facilitated end user support for over 200 corporate users and 120 independent contractors.
0-5 years of experience
Managed technical staff while effectively developing and implementing innovative technologies.
- Successfully managed networking, application development, telecommunications, geographic information system (GIS) and office automation teams.
- Upgraded network infrastructure and firewalls
- Developed and maintained high level business continuity plans
- Created internet connectivity and e-mail system for staff with usage policies
- Prepared for Y2K and implemented an upgrade plan for all servers and critical systems
- Hosted county-wide GIS Competitive Event
0-5 years of experience
Responsible for providing scientific analysis of ground based systems and reach-back analytical support
- Received, analyzed, prioritize, and assigned work orders and resolved incident tickets initiated by end users
- Responsible for ensuring proper documentation and operation of workstations and servers operating on multiple national networks
- Responsible for the health, welfare, training, and professional development of 40 employees
- Managed equipment valued over $7.8 million
6-10 years of experience
Directed enterprise IT for over 2400 users, 1600 workstations, 21 servers across 14 locations.
- District Security Coordinator responsible for all governance, policies, procedures and compliance.
- Designed and directed IT governance program including information security, asset management, data integrity, business continuity, employee identity and access systems.
- Developed and implemented all security programs, policies and procedures both IT systems and building security, including documentation, drills, reviews, training.
- Designed, implemented and maintained all IT security systems including firewalls, Internet and email filtering appliances.
- Redesigned and implemented E-mail system for over 2400 users giving secure access both inside and outside the district using Microsoft Exchange Server.
- Designed and completed a high-speed (1 Gb/sec.) fiber metropolitan area network (MAN) joining 4 district buildings with 8 key Bernardsville Borough buildings.
- Designed, installed, maintained building access and security camera systems in all buildings.
6-10 years of experience
Designed, assemble, configure, and managed Windows 2000 Advanced Server infrastructure and Windows Exchange 2000 messaging system for entire agency serving 700 users.
- Designed, implemented, and supported disaster recovery strategies.
- Designed, assemble, configure, and administer a Windows 2000 32-node Linux/Cisco-based VPN connecting Dallas area HEAD START agency.
- Designed, configured, and administered Windows SQL Server 2000 database system for tracking children and families.
- Performed migration agency workstations to Windows 2000 and Office 2000.
- Managed IT teams of up ten professionals based locally and remotely.
- Provided project management, software support and software training.
0-5 years of experience
Managed and maintained all shipboard hardware and software in support of 1500+ users, providing 24/7 support and training for systems, property management systems, communications, infrastructure and desktop environments. Areas of accountability
encompassed server administration, network administration, hardware and software support, backup and disaster recovery.
- As a member of the core shipboard management team, played a key role in operations while working to enhance the image and visibility of IT. Conducted training to Korean crew on shipboard systems.
- Maintained communications between ship and home office through Cisco router and tracking MTN satellite communications between Sun Solaris, Novell and Windows NT.
- Provided creative and timely solutions in adverse situations as they arose to ensure the smooth running of shipboard operations.
- Operating systems expertise included Windows 3.1/Novell and Windows 95.
- Supported MS Office, WordPerfect 6.1, cc:Mail v.2.02, Lotus 123 v. 4, and InfoConnect.
- Spearheaded the implementation of new systems, automated processes and increased efficiencies.
- Developed in-house database applications Datacard U800.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
