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Crew Member Resume Samples
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0-5 years of experience
- Achieved high customer satisfaction
- Collaborated with crew members to ensure the delivery of efficient of efficient, high-quality service.
- Enhanced company reputation by performing with excellent customer service.
- Consistently received positive feedback from guest on performance reviews.
0-5 years of experience
Lead member for the company. Train others with taking accurate orders, computing charges and administering billing or payments with minimal errors.
- Maintained the front desk and reception area in a neat and organized fashion.
- Served as central point of contact for all outside customer’s needing complaints to be addressed.
- Managed receptionist area, including greeting visitors and responding to telephone and in person requests for information.
- Responded to customers’ questions and concerns in a timely and efficient manner.
- Ensured that all customer service requests are filled within a targeted timeline.
- Provided customers with information on company policies, procedures and protocols.
- Demonstrated ability to record details of client contacts and service history.
- Proven ability to determine answers and solution quickly.
- Handled returns and complaints effectively.
0-5 years of experience
- Maintained calm demeanor in high-stress, fast-paced environment
- Assisted customers with pricing, menu, and Wi-Fi usage inquiries
- Troubleshooted equipment such as office computer and headsets
- Followed appropriate procedures to prevent contamination
- Recommended products based on customer needs
0-5 years of experience
- Correctly guided traffic through work zones safely.
- Used proper communication and non-verbal signals with motorists.
- Used radio frequency equipment to complete assigned tasks.
- Set up and break down of multiple work areas and zones.
- Reported daily to dispatch for various assignments.
0-5 years of experience
- Prep food under fast-pace environment and high standards of Chipotle
- Held accountable for learning, understanding, and working based on the company’s mission
- Main position to serve guests in front line according to Chipotle’s guidelines
- Provided friendly customer service
- Helped open and close restaurant
- Involved with interviewing new potential employees
0-5 years of experience
Assist with training and developing of new and current crew members
- Cash handling, counting out drawers at beginning or end of day
- Interacting with customers face to face while also taking orders via phone/fax/online
- Prep and handle food to ensure all safe zones for food are met according to company’s sanitation standards and guidelines
- Maintain appropriate portion control and consistently monitor food levels throughout the day as needed reacting to customer volume
- Adapt to changing customer volume levels with a sense of urgency while adhering and following company rules and regulations
6-10 years of experience
- Created loyal clientele with friendly interactions and consistent appreciation.
- Handles currency and credit transactions smoothly and accurately.
- Mastered a POS (Point of Service) computer system for order taking.
- Assists management with inventory control.
- Resolved complaints promptly and professionally.
- Took initiative to find extra tasks when current duties were accomplished.
0-5 years of experience
- Performed cashier duties at McDonald’s
- Stored food in designated containers and storage areas to prevent spoilage.
- Portioned and wrapped food, or placed it directly on plates for service to patrons.
- Placed food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
- Scraped leftovers from dishes into garbage containers.
0-5 years of experience
- Prepared meals and served them
- Assisted clients s in trying our new specials or new meals
- Listened to the customers’ in case they had a problem
- Observed the work area to make sure everyone was satisfied and the store was clean
0-5 years of experience
- Cook a variety of different food products for serving
- Responsible for keeping the kitchen area clean and orderly at all times
- Operate cooking equipment such as slicers, knives, ovens, etc.
- Work in a fast pace, team oriented environment as well as implement proper communication with co-workers.
0-5 years of experience
- Maintain high standards of service to customers throughout fast paced operations.
- Follow and deliver correct procedures in order to ensure safe food preparation, handling, and delivering.
- Take leadership to find and offer aid with extra tasks when scheduled duties are completed.
0-5 years of experience
- Prepare beverages and meals accurately at a fast pace
- Work with other crew members to ensure that all guests are being helped
- Effectively communicate with customers and well as co-workers to make sure everything is stocked
0-5 years of experience
- Handle all customer payment and credit transactions.
- Responsible for the daily balancing and reconciling of cash office account/s.
- Maintain the appearance of the showroom & work area.
0-5 years of experience
- Perform as hospitality crew member working at the counter and drive-thru window
- Take customer orders, operate cash registers, process various forms of payment, and distribute completed orders to customers
- Respond to customer inquiries and cleaning the dining area
- Operate fryers and grills, handle ingredients, and prepare menu items according to customer specifications
- Clean the kitchen and stock storage areas with inventory
- Greet customers entering establishments
- Provide the requested item to the customer accurately
- Count a register to make sure it has the amount that is required to start off the day
- Maintain dining area cleanliness for our customers to feel welcomed
0-5 years of experience
- Prepare and cook food for service
- Ensure quality department and store standards
- Elevate others to achieve high standards
Crew Member Duties and Responsibilities
Crew members perform a wide range of tasks in their day-to-day work. We researched crew member job descriptions to come up with the following list of core responsibilities:
Process Orders The crew member is responsible for taking customer orders according to company guidelines. This involves requesting and verifying customers’ chosen food items, then operating cash registers to process payment. Crew members may also promote other restaurant products using suggestive selling techniques.
Prepare Food Because customers expect only a short waiting time, crew members must prepare and package food quickly without compromising quality, usually by complying with restaurant recipes and procedures. They must also observe safety requirements and consider factors such as presentation, portion control, and special requests.
Assist Customers During their entire shift, crew members strive to provide a high level of service. They greet customers warmly, answer basic inquiries about the restaurant, and offer information about menu items, creating a comfortable environment through their courteous, respectful attitude.
Maintain Restaurant Cleanliness Crew members keep their workstations clean and organized to satisfy company standards and ensure hygienic food preparation. Beyond this, some employers assign more general housekeeping duties to crew members, who may also inspect and maintain other parts of the restaurant, such as the kitchen, restrooms, or parking lot.
Identify Problems Since crew members interact firsthand with customers, they’re in a prime position to look out for possible issues, such as excessively lengthy lines or inconvenient packaging, and customers often turn to them when voicing their complaints. Crew members must know how to handle such situations and promptly relay these concerns to management.
Crew Member Skills and Qualifications
Crew members are efficient and adaptable, catering to customers in record time and accomplishing their tasks calmly even during busy periods. They excel at following procedures and keeping track of details. In addition, crew members benefit from having the following skills:
- Customer service – crew members must be prepared for various scenarios, from routine order-taking to complaint resolution. To address inquiries properly, they should also be knowledgeable about menu items and the restaurant as a whole
- Accuracy – crew members are attentive and thorough, double-checking orders and strictly abiding by instructions when preparing food. It’s essential to get every detail right, especially since they serve a queue of customers and mistakes may result in undesirable delays
- Teamwork – working within a team is typical for crew members. They must communicate clearly and synchronize their workflow with others if they are to accomplish customer requests in a span of minutes
- Multitasking – job duties for crew members are diverse. Given their fast-paced work environment, they should be excellent multitaskers who can switch fluidly between different kinds of activities and cope with high demand
- Physical dexterity – crew members use their hands significantly, as their food preparation duties may entail cooking, cutting, and wrapping. Another physical requirement is standing for several hours
Crew Member Education and Training
There are no formal educational requirements for becoming a crew member. Previous experience is an advantage but not required, and most employers provide on-the-job training for a few weeks, covering restaurant information, safety and sanitation standards, food preparation, and customer protocol. Because most job openings are entry level and part time, it’s possible for high school and college students to apply.
Crew Member Salary and Outlook
According to the Bureau of Labor Statistics (BLS), the median annual salary for food and beverage serving and related workers is around $20,000, with an hourly wage of $9.81. Those in the 10th percentile earn less than $8.23 per hour, while the highest paid earn more than $13.60. Growth in this field is predicted to rise 14 percent through 2026. As the population increases, there will be greater demand for both the dine-in and take-out restaurant services, especially in the fast food industry.
Helpful Resources
We’ve collected some of the best resources to help you learn about working as a crew member:
Brand Eating – this website features daily updates on the fast food industry. Its bite-sized articles consist of reviews and announcements about menu additions, and it even has an extensive section of current deals and specials offered by several restaurants
McDonald’s: Behind the Arches – McDonald’s has become an iconic fast food chain, attaining widespread success and thriving even during tough financial periods. This book examines how McDonald’s was able to reach the top through creativity, good decision-making, and a willingness to adapt to and evolve with the marketplace
Restaurant Workers Association – crew members can bookmark the Restaurant Workers Association website, which is committed to furthering the careers of restaurant and hospitality workers. It’s a one-stop resource that contains industry news, deals and discounts, job postings, and information about financial services
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service – written by Lee Cockerell, the former executive vice president of Disney World, this book lays down practical rules that apply across all industries and even all levels of a company. Crew members can use these right away to improve their customer service skills
Food Service Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
