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Head Server Resume Samples
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0-5 years of experience
Provided and elevated customer satisfaction by offering warm and friendly service and ensuring each dining experience at Casablanca is one to remember and continuously revisit
- Developed customer loyalty to the Casablanca brand by helping promote the brand on social media and actively engaging in fundraising events for charities holding events at Casablanca
- Generated top sales ($2000+ per evening) by marketing nightly specials during high volume days (Fridays, Saturdays and Sundays)
- Resolved customer complaints with high urgency
- Trained new server staff brand operations, restaurant compliance and customer expectations
0-5 years of experience
Responsible for 6-8 tables simultaneously through each shift.
- Assisted guests with making drink/menu choices and informed them about daily specials and restaurant offerings.
- Successfully promoted additional drink and menu items to guests to increase product sales.
- Delivered exceptional, friendly and accurate service for all restaurant guests.
- Trained and managed a staff of 7-10 people per night. Prepared them for success at the restaurant.
- Restocked/cleaned restaurant & reconciliation of the cash drawer.
0-5 years of experience
Ran largest section with another server, working as a team running 8-9 tables and averaging $2000 in sales per shift.
- Trained all new employees on the floor and through classes. Led all alcohol and non-alcohol
- Educated existing employees when new standards were rolled out.
- Gave wine and cocktail recommendations to all tables when requested.
0-5 years of experience
Hired, trained and supervised restaurant staff of 10 to uphold service standards, food quality, and customer satisfaction and retention.
- Managed bar area including cocktail design and menu, inventory, regulation compliance, and high quality customer relationships to increase restaurant value.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales.
- Produced and balanced daily and weekly sales reports to assess and coordinate staff, while subsequently improving organizational profit.
0-5 years of experience
- Assured customer happiness through friendly, competent service
- Provided exceptional service to clients, earning the highest sales of any server
- Earned the respect of management, leading to promotion to head server within first three months
- Recommended improvements to restaurant’s training policies that improved quality of employees
- Acted as phone representative taking reservations, resolving concerns, arranging job interviews, etc
10+ years of experience
- Effectively managed the restaurant within the policies and company guidelines while ensuring guest satisfaction at all times
- Maintained efficient operations, inventory, appropriate cost controls, and profit management in the restaurant
- Provided thorough knowledge for food to be carefully prepared for customers with certain dietary restrictions and/or food allergy
- Managed the restaurant’s financial account through thorough and detailed record keeping
- Managed payroll for the employees
6-10 years of experience
Perform instrumental role in setting the tone and consistently producing a fine-dining experience intrinsic to this three-star restaurant. Model and instill service excellence standards in wait staff and professionally represent the restaurant with a “customer-first” business and service approach.
- Developed server performance objectives and competency check list and authored “Steps of Service Manual” which established universal performance standards for wait staff.
- Provide direct and intensive on-the-job training to all newly hired server staff over two-week period and excel in transforming novice professionals into restaurant talent.
- Tagged by restaurant owners to prepare and deliver three-week class-size training to 20+ servers and bartenders selected to staff newly opened Olde Town Alexandria steakhouse.
6-10 years of experience
Introduced Frequent Customer program to build customer base
- Improved repeat business by implementing Guest Focus program
- Introduced server training program
- Reduced customer complaints from 20 to 1 per month
- Achieved 30 customer requests for service per week
0-5 years of experience
Tasked with the responsibilities to carry out serving operations and ensure client satisfaction while maintaining high service standards. Update customers with daily specials and assisted them with orders and related services. Ensure proper health and hygiene standards while serving food and beverages. Proactively communicate delays or waiting times to customers and adhere to brand standard of service. Direct and mentor peers and staff in terms of quality services.
- Assist general manager maintain a professional work environment, and ensure placement & availability of stock/inventory.
- Implement various innovative projects to enhance guest satisfaction and dealt with complaints in a professional manner.
- Initiate change management strategies and enforced corporate policies and procedures, resulting in more efficient operation, better-trained staff and improved customer service.
6-10 years of experience
Elected by owners to work as a lead employee to help execute and ensure the successes of business in a high volume and high profile establishment.
- Developed and implemented winning strategies to help with server efficiency and time management skills.
- Designed charts for rotation of staff opening and closing duties to help maintain group cohesiveness and keep positive morale.
- Responsible for collecting and correcting customer charges for all servers, including comps, voids and discounts.
- Continue to increase YTD sales and cover count by training, educating and conducting motivational staff meetings for each shift.
- Accountable for the control of wine, beer and spirit sales behind the bar, while maintaining liquor cost at the company goal of 23%.
0-5 years of experience
Oversaw a team of fifteen employees to ensure maximum efficiency and guest satisfaction. This involved the training of new staff
members to ensure guests have the best possible dining experience.
- Organized and managed the shift schedule for all employees of the restaurant, including the delegation of responsibilities amongst the staff.
- Maintained and processed payroll
- Supervised food preparation duties and proper opening and closing procedures.
10+ years of experience
- Achieved the title of Head Server by supporting the company owners in all areas of restaurant operations.
- Conceived and initiated a friendly, home style of service that is still in use.
- Developed and implemented guidelines for all dining room employees regarding conduct, cleanliness, organization, and side work.
- Evaluated and simplified procedures to generate more efficient work flow.
- Designed and created materials for marketing purposes.
0-5 years of experience
- Responsible for promoting and providing a quality dining experience for both in-house and carry-out customers as well as supervisory responsibilities over the entire wait staff. Position involved managing monetary transactions and the recording and scheduling of catering services.
- Promoted to Floor Supervisor within six months of hire.
- Improved the training process for new hires resulting in their ability to work on their own without direct supervision in a much shorter timeframe.
- Helped create and outline new shift duty guidelines for servers resulting in a streamlined process of opening and closing the restaurant.
6-10 years of experience
Provide outstanding service to customers of this leading restaurant.
- Train other servers on best practices of sales, customer service and operations.
- Ensure servers have performed end of night duties accurately.
- Help with some management responsibilities.
- Perform as a Server Assistant once a week, handling a variety of tasks.
- Have raised money annually for St. Jude’s Children’s Research Hospital, including partnering with another server to generate more than $3,000 in 2011.
- Earned “Employee of the Month” honors in December 2010 for exceeding expectations.
0-5 years of experience
Recognized as Head Hostess with duty of guiding and directing co-workers to work effectively
- Effectively communicated, in person and on the phone, with both customers and management
- Expertly managed large customer crowds and scheduled reservations
- Handled sales and computer transactions
0-5 years of experience
Interact closely with customers, building a dedicated & consistent cliental
- Work as a team, in both on-site & off-site catered events to promote business
- Supported general manager in operational initiatives (recruiting, training, scheduling & developing marketing/operational plan)
- Directed & motivated a staff of 40 people, in a fast-paced work environment
6-10 years of experience
Responsible for supervision of servers and hostesses on a daily basis as well as ensuring that servers
follow uniform and personal appearance standards
- Provided superior customer service, resolved customer complaints and questions
- Assisted in Training new employees in the areas of customer service, policies and procedures.
- Monitored guests at all times, predicted needs and quickly responded to requests
- Mastery of Microsoft Office programs (Word, Excel, PowerPoint), Analytic Software, and Adobe
- Ability to integrate multilevel health framework to foster effective practice and work successfully with diverse populations
- Effectively plan, implement and evaluate prevention strategies that are practical and effective at the community, state and national levels.
6-10 years of experience
Consistently convey product knowledge through the up-selling of food and drink to ensure quality customer service as well as maximize the business’s revenue.
- Effectively demonstrate strong multi-tasking skills
- Promoted to bar server, a privilege earned through strong customer service skills
- Have completed extensive wine, beer, and liquor training
0-5 years of experience
Tasked with the responsibilities to carry out serving operations and ensure client satisfaction while maintaining high service standards. Update customers with daily specials and assisted them with orders and related services. Ensure proper health and hygiene standards while serving food and beverages. Proactively communicate delays or waiting times to customers and adhere to brand standard of service. Direct and mentor peers and staff in terms of quality services.
- Assist general manager maintain a professional work environment, and ensure placement & availability of stock/inventory.
- Implement various innovative projects to enhance guest satisfaction and dealt with complaints in a professional manner.
- Initiate change management strategies and enforced corporate policies and procedures, resulting in more efficient operation, better-trained staff and improved customer service.
6-10 years of experience
Conducted on-the-job training programs to help new hires become familiar with the restaurant’s operational procedures and high standards of service.
- Provided a cost-efficient training program with FOH/BOH management developing a team with sound knowledge of all food and beverages
- Strong experience in supervising servers in restaurant.
- Educated food expeditors to properly multitask five stations in a high-volume environment
0-5 years of experience
Supervise wait staff and hold individuals accountable for performing required job duties
- Train new hires by on the job shadowing and verbal explanation
- Responsible for weekly inventory and ordering for all alcohol and wine
- Served food and drinks to customers and focused on guest satisfaction
- Responsible for promoting different events and specials throughout the restaurant
- Secured proper opening and closing of the restaurant
10+ years of experience
Strive to provide an enjoyable and satisfying dining experience for all customers.
- Recommend and help customers select meal/wine options based on their specific tastes and dietary needs.
- Resolve customer issues or complaints in an effective and timely manner.
- Utilize sound judgment in issuing credits and making exceptions to customer service policies to maintain high levels of customer satisfaction.
- Trained new employees on company customer service policies and service level standards.
- Selected and cross trained to bartend and educate new employees on food and alcoholic
0-5 years of experience
Supervised Dining room set up and decorations.
- Interacting with customers, answering questions, informing patrons of special menu items and keeping the dining area clean and organized.
- Managed and reconciled individual daily sales between cash and Aldelo computer system.
- Selected to train new employees on policies and procedures.
- Perfect execution of large dinners, receptions and events that require food and beverages.
- Process cash and credit cards payments with courtesy in a timely manner.
0-5 years of experience
Greet guest and answered questions regarding the menu
- Provided the customer with pleasant dining experience and quality service
- Ensured cleanliness of dining areas before and after serving
- Assist kitchen staff with food and beverage preparations
- Conduct final check of items being served prior to serving customers
- Accountable for training new staff members
- Responsible for completing work schedule for server staff
0-5 years of experience
Conduct classroom style trainings and tastings for new hires about food, beverage and Michelin Starred Service Standards
- Prepare Tip Pool sheets weekly for payroll
- Assist with payroll corrections
- Supervise floor, ensure proper flow of service
- Explain menu concept and Modern Chinese dishes
- Help guests order balanced meal (variety of dishes, make proper recommendations for allergies and dietary restrictions and proper amount of food for table)
- Ensure all guests experience attentive, professional and unobtrusive Michelin quality service while dining
0-5 years of experience
Tender multiple transactions without the use of a register in a fast-paced environment.
- Promote and sell featured food and alcohol menu items in order to meet and exceed restaurant and personal sales goals.
- Worked as a team to provide exceptional and memorable experiences for guests.
- Trained in safety and alcohol procedures for preparation and serving guests’ food and drinks.
- Delegate serving staff to ensure completion of open and closing duties and side work.
- Train new servers on food and alcohol menu items, presentation standards, and selling points.
- Assist with the organization, setup, and service of VIP concert headlining bands for the Hard Rock Rocks the Falls Summer Concert Series.
0-5 years of experience
- Coordinated the activities and duties of floor staff.
- Directed all new staff training and development.
- Responsible for communicating and executing daily operations.
- Multi-tasked and maintained efficiency during busy, fast paced hours.
- Consistently generated highest employee sales.
0-5 years of experience
Provide efficient, courteous, and excellent food and beverage service including taking and delivering food and drink orders to guests
- Train, coach, and retain front-of-house staff
- Responsible for scheduling over 15 employees on a weekly basis
- Direct, oversee, and evaluate performance of other servers, hostesses, and food runners
- Ensure compliance of employees with company policies including dress code and cleanliness
- Partner with other managers to provide exceptional customer service
Head Server Duties and Responsibilities
Happy customers are repeat customers, so head servers do everything they can to create a pleasurable experience. To that end, they often perform these key tasks found in most job ads for head server positions:
Delivering Food At the core of the head server’s job is just that – serving. Head servers ask diners what they want to eat and bring the correct food in the proper sequence to the table.
Monitoring Staff Head servers are not classified as managers, but they do coordinate the actions of others to keep operations flowing. They may assign opening and closing duties, send individuals to retrieve items such as a forgotten salad or a new fork, instruct them to refill water glasses, and perform other services that contribute to positive dining. If problems arise between staff members, head servers may step in to promote harmony. Head servers may spend considerable time with new hires to get them up to speed.
Conveying Knowledge Expertise about the menu allows head servers to converse intelligently with guests. Head servers should be able to explain ingredients, preparation techniques, and available substitutions. They stay current on new or changing options, such as the soup of the day or seasonal offerings. Suggesting which wines pair well with given entrees and pointing out house specialties can further enhance meals.
Addressing Questions and Issues When a salad contains the wrong dressing, a spill requires a quick response, or a steak needs more time on the grill, head servers act to resolve the problem. Likewise, they may attend to basic customer requests such as shutting blinds to get the sun out of someone’s eyes or providing directions to the washroom.
Head Server Skills
As the name implies, head servers are both leaders and helpers. They support peers on their staff as well as assist diners. Effective communication and good interpersonal skills aid with both responsibilities. Other qualities that hiring managers look for when hiring for head server positions include:
- Attending to detail, such as ensuring place settings look correct
- Listening carefully to determine the desires of patrons and act accordingly, such as figuring out the right level of pinkness for a steak
- Maintaining politeness and positivity, especially when dealing with rude or disgruntled patrons
- Multitasking in order to serve the needs of various diners at the same time
- Interacting sufficiently with customers to build goodwill and attend to their needs, but also being sensitive about giving people their space
- Looking well-groomed and neatly dressed consistently to reflect positively on the employer
Head Server Education and Training
While on-the-job training is the norm in the restaurant industry, head servers usually possess at least a high school diploma. A culinary or college degree, however, may help job prospects, as can fluency in a second language. Employers often like to promote from within, so performing exceptionally well in lesser roles can pave the way to becoming a head server.
Head Server Salary
The BLS includes head servers under the category of “waiters and waitresses.” The median annual salary for waiters and waitresses is $19,900. Workers in the 10th percentile earn about $17,000 a year, and the highest paid make in excess of $38,000 a year. Waiters and waitresses in Hawaii, Vermont, and California make the highest median salaries in the U.S. – $34,230, $29,180, and $25,470, respectively. Because of their higher position and greater responsibility, head servers generally rank among the better-paid workers in the profession. The nature of the restaurant also influences income. Tips often get calculated based on a percentage of the bill, so head servers at fine dining establishments are in a position to earn more than counterparts at less expensive establishments.
Head Server Resources
Do you have the leadership skills and temperament to become a head server? Learn more about what it takes to become a great one by checking out these sources of information:
Remarkable Service – Respected industry-wide as a contemporary reference guide and refresher for food service professionals, this book offers straightforward advice on everything from setting tables to properly taking orders to dealing with customer complaints. Reviewers call it “easy to understand,” “comprehensive” and “helpful.”
Lessons in Service from Charlie Trotter – Want the inside scoop on what it takes to operate a successful restaurant? Renowned restaurateur Charlie Trotter knows all about the importance of customer service in upscale establishments. His tips and insight can help head servers anywhere develop into superstars.
National Restaurant Association – The careers section on the website of this leading industry organization offers information on training, education, scholarships, and the future of working in the restaurant business.
Careers in the Restaurant Business – Where do head servers fit in among the many careers in the restaurant industry? This book offers vocational guidance for prospective applicants.
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Head Server
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
