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User Experience Researcher Resume Samples
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0-5 years of experience
Recruited to promote usability studies and incorporate results in design decisions in desktop and mobile projects.
- Promoted Lean UX methodologies leading to reduced design time and increased data for informed designs.
- Developed methods of analyzing existing data from analytics and client databases increasing visibility of trends.
- Refined study methodologies to include face to face interactions with customers leading to increased quality of results in desktop and mobile applications.
- Created communication methods to share study results which increased transparency in design decisions.
- Implemented designer training modules that improved quality and consistency of solutions output.
- Developed solutions for paper processes into automated solutions which decreased costs by 45%, increased accuracy and improved customer experiences.
0-5 years of experience
Developed creative approaches and methodologies for researching complex user experience problems
- Defined goals and metrics for researching and testing multifaceted intranet environments
- Developed detailed test plans, test scripts, user flows, user personas, and training materials
- Conducted both quantitative and qualitative data analysis on data gathered from focus groups, one-on- one interviews, surveys, and remote and local user testing
- Presented recommendations and solutions to clients that met both user expectations and business
0-5 years of experience
At [company name] I worked in a fast-paced start-up company with a team of 4 others to provide the best evaluation and interaction design for web, software, and mobile applications:
- Conducted requirements-gathering interviews, designed and implemented user surveys; Facilitated card-sorting and tree-testing via Optimal Workshop
- Moderated task-based user tests and A/B tests of prototypes and wireframes
- Investigated user behavior and market demographics; Created storyboards using Adobe Illustrator and InDesign
- Analyzed and synthesized qualitative and quantitative data to distill meaningful findings to inform information architecture design process
- Collaborated closely with IX Design team in creation of wireframes and process maps using MS Visio and Axure
- Utilized Adobe InDesign and MS Excel and PowerPoint to produce visually dynamic reports for each phase in the research, analysis, and design process; Presented reports to stakeholders
0-5 years of experience
Contracted to lead the qualitative research portion of the product development cycle, found insights and reported findings that drove new product design and strategy.
- Conducted 20 hours of interviews with 10 middle-aged homeowners and user uncovered task models during home organization. These findings were used to drive the creation of a robotic consumer product. Recruited certified professional organizers as subject matter experts to get perspective on process, tasks and goals of customers. The results were interviews that guided future research and models of potential customers of robotic products.
- Reviewed literature on the subject of home organization including product marketing plans, scholarly papers and technical journals to develop surveys for subject matter expert.
- Sketched 42 concepts of robots to suggest use cases based upon preliminary research.
- Talked with stakeholders to learn business requirements.
- Conducted imbedded studies to learn use scenarios of home organization; this resulted in task analysis
0-5 years of experience
- Collaborated with cross-functional teams including business, engineering, product and user experience to identify research objectives and plan user research activities
- Managed and led all aspects of remote and lab-based user research and usability evaluations on a variety of different types of websites, web-based, mobile and tablet applications including educational, transactional and social
- Presented actionable research findings and compelling experience stories to executive leadership, business stakeholders, project teams and external groups
- Influenced design, direction and development decisions to improve the user experience on over 25 internal and external products impacting an audience of nearly 300,000 customers
- Developed task analysis scorecard to be submitted for patent
- Led User Experience Center tour program by conducting tours and information sessions for internal and external executives, community business leaders and potential business partners
- Assisted with the design and management of User Experience Center lab facility
0-5 years of experience
Perceived Credibility in the Evaluation of Online Music Recommender Systems, (Group Project of Human Computer Interaction Doctoral Seminar)
- Developed an instrument to evaluate recommender system credibility based on persuasive technology literature
- Identified interface and usability factors that contribute to user’s perception of system trustworthiness and expertise
- Conducted user testing and observation studies
0-5 years of experience
- Supported traditional research activities such as running remote, in-house, and in-field contextual studies, conducting user interviews, and utilizing other research methodologies (as appropriate).
- Audited existing research environment, process, and deliverables and evaluate and recommend best-practice usability solutions specific to Hach’s environment.
- Provided research guidance across multiple projects running concurrently.
- Collected and analyzed customer data.
- Defined customer base including Persona creation.
- Helped UX design team to create, evaluate, and iterate rapid UI prototypes to support key design decisions early and often throughout the design process.
0-5 years of experience
Rotation 2 of Technology Leadership Development Program and Final Placement
- Developed two Liquidity Services personas and four user journeys that were used in the development of a new client facing system
- Conducted usability testing for six separate projects across various business units.
- Took notes and aggregated findings across users in a usability test
- Conducted contextual inquiries as part of a larger client outreach effort
- Analyzed findings from usability tests and contextual inquiries into reports and communicated the findings to other team members.
0-5 years of experience
- Developed project plans, screener surveys, & scripts for website usability testing.
- Conducted two rounds of on-line interviews using WebEx.
- Provided client with reports that included findings, recommendations and mockups after each round.
0-5 years of experience
Worked on multiple consumer facing websites
- Usability research; planning and execution, producing and presenting reports
- Conducted lab based usability studies on wireframes, mockups, prototypes, websites
- Created personas, produced site path options audit
6-10 years of experience
- Led iterative user research for all TurboTax in-product upsells (a $400 million dollar business group) to optimize concepts, design and messaging prior to A/B testing
- Regularly used eye-tracking research to share insights on how to improve key TurboTax screens from a messaging & design perspective to increase product completion rates
- Worked closely with web analytics to propose A/B tests and design hypotheses for concept recipes, and also understand the “whys” behind A/B test wins
- Created personas, led heuristic reviews, & visualized customer flow maps in Illustrator
- Managed and analyzed quantitative surveys in SPSS for various areas of the TurboTax product
- Worked closely with designers, PMs, writers & engineers in cross-functional teams
0-5 years of experience
I was responsible for influencing design decisions during the development of Microsoft Office and SharePoint 2007. The role consisted of conducting various types of research studies throughout the product life-cycle. This work resulted in product impact across the organization and a better user experience for Microsoft Office customers as measured through annual product satisfaction surveys and version comparison studies.
- Drove many large scoped cross-group initiatives such as benchmark studies and score-carding efforts.
- Utilized a range of research techniques. Examples include: formative lab studies, remote lab studies, benchmarking, contextual inquiries, focus groups, card sorts, usage data, surveys, cognitive walkthroughs, ethnography research, persona development, surveys, and eye tracking.
- Provided direction and inspiration to all employees worldwide by initiating and leading the vision rollout.
- Influenced collaboration by developing and integrating a UX Rhythm into the engineering cycle.
- Increased the scope of impact across the Office division by developing Do-It-Yourself design and research tools.
- Drove consistent user experience across the Office organization with the creation of a UX Patterns Library.
- Produced new research mechanisms to rapidly evaluate designs.
- Led the development and evangelization of usage data methods.
- Developed methods for measuring users’ emotional responses to using productivity software.
0-5 years of experience
- Led the Human Factors team and manage global projects – Received ‘Bronze Award’ and ‘Partnership Award’
- Collaborated with global teams (designers, developers, etc.) across different time zones (US, Germany, India, Australia, etc.)
- Conducted user research (Areas: Usability of software interfaces; Cockpit design for Chinese pilot; Comfort & Fit design for personal protective equipment)
- Was a core member of “Comfort & Fit” Center of Excellence
0-5 years of experience
- Prepared and conducted End to End testing, heuristics review and inner research project
- Developed and maintained End to End testing script management database system
- Assisted Senior UX Researchers in the analysis and interpretation of user testing result
0-5 years of experience
- Conducted interviews with application end-users to discover usability issues.
- Analyzed interviews for thematic consistency.
- Supported creation of deliverables, proofread final content.
0-5 years of experience
I drove user experience for Office:Mac, Remote Desktop Connection for Mac, Messenger:Mac, and OneNote for iPhone and iPad. I created and led user experience efforts across all Apple development at [company name], focusing on the user experience for the award-winning Outlook:Mac 2011 and OneNote for iOS.
- Led longitudinal multi-method research in collaboration with the marketing and branding teams to understand the relationship that Mac users have with their Macs, identify how that relationship impacts their feelings towards the Mac and Mac applications, and identify areas where the Macintosh Business Unit could improve the user experience and tap into users’ existing positive relationship with the Mac. This led to bringing Outlook to the Mac for the first time.
- Conducted ethnographic research to understand note-taking behavior across devices, operating systems, and manual methods. Based on this research, created a UX strategy, personas, and use cases for bringing OneNote to iOS and Mac.
- Led longitudinal research to understand the usage of Office:Mac in the first three months after the installation of the application. This led to UX improvements in the first service pack, changes to the installation process for the next edition of Office:Mac, and changes to technical support to better meet user needs.
- Conducted focus groups and 1:1 interviews with early iPad adopters to understand first impressions, early usage patterns, and aspirations for tablet computing. This led to a change in development strategy for OneNote for iOS.
- Grew the user experience team from 1 person to 7 people (3 researchers, 3 designers, 1 manager).
- Crafted the UX goals, use cases, and user scenarios for Office:Mac 2008 and Office:Mac 2011.
- Conducted user experience research (including usability studies, contextual inquiries, focus groups, surveys, and co-design sessions) across all Macintosh Business Unit applications.
0-5 years of experience
- Lead User Researcher on a cross-functional UX design team for a Project Management app
- Defined UX and UI problems by analyzing user behavior through moderated studies, interviews, and usability tests
- Recruited users for in person and remote tests
- Communicated research findings to the team for user-centered design
- Provided design, user flow, and price recommendations based off research to client
0-5 years of experience
User Experience research for the Applications Media and Publishing team
- Qualitative (Grounded theory) and quantitative data analysis (SPSS) for user feedback for Windows 8 and Windows Phone applications (Finance, Food & Drink, Health & Fitness, News, Sports, Travel, and Weather) from 22 markets
- Conducting interviews with users, formal usability studies, and survey creation
- Formal usability study on MSN Latino
- Generate cultural insights to help drive the development of world-class apps for Windows 8 and Windows Phone
- Interpretation and presentation of results
0-5 years of experience
- Worked in a team of six on the website redesign for the St. Louis based shoe chain stores
- Generated stakeholder requirements, created personas and conducted user studies using survey and contextual inquiry
- Conducted usability testing from wireframes to high-fidelity prototypes during multiple iterations. I was responsible for the design and redesign of prototypes and was able to learn prototype development tools within 2 days.
- Delivered a high-fidelity prototype to the stakeholder
6-10 years of experience
Analysis of business, engineering and design needs to define and create research plans.
- Recruitment of participants for UX research studies.
- Conducting UX research (U.S. and International) for Web and internal apps from Finance, HR, Law and Corporate Affairs (LCA) and Business intelligence groups in MSIT using various methodologies including usability studies, benchmark studies, interviews, card sort and expert reviews.
- Analysis and reporting research findings and recommendations.
- Close collaboration with designers and engineering teams for the implementation of research recommendations.
- Presenting UX research findings to engineering and business teams.
- Research recommendations across multiple usability studies on procurement application increased user satisfaction and ease of use of the tool.
- Influenced navigation changes to LCA internal portal to increase discoverability of content.
- Identified accessibility issues in HR company wide application and worked with engineering team to resolve them.
- Successful evangelization of UX with teams who haven’t had any prior engagement with UX practices / processes.
0-5 years of experience
Independently supported multiple projects within the Windows Gaming Experiences group by converting product team requests into testable questions, conducting research, and being the user advocate in team meetings.
- Educate Product Teams on what User Experience Researchers can do. Worked directly with product teams to show how user research could improve their products through both professional insights and conducting research. This led to members of the product team, regardless of discipline, becoming strong advocates of user research.
- Identify and Create a Research Plan to Address All High Priority Areas: Discussed with each product team their key concerns, technical restraints, and timeline then created and executed a research plan that supported all product teams in a timeframe that allowed for greatest product impact.
- Organize, Execute, and Report Research: Identified and prioritized key research needs for Games for Windows while taking into account business goals, the user experience, and technological constraints.
- End-to-End Support for Shipped Products: Games for Windows – LIVE’s in and out of game clients, Messenger Games interface, MSN Games website, GamesforWindows.com, and Windows’ OS Games explorer.
0-5 years of experience
- Assist in quality assurance through troubleshooting, reporting and fixing bugs.
- Assisted with A/B testing activities
- Conduct surveys determining end-user’s satisfaction and needs in using products
0-5 years of experience
- Sole researcher on a Customer Experience team responsible for supporting a multinational agency style UX
- Responsible for managing multiple concurrent projects through all stages of research including participant
- Conduct rapid research using a mobile usability lab setup to allow for quick turn around and support of the Agile
- Experience with a wide range of high exposure consumer products including tablets, mobile phones, TVs, and software applications.
- Developed and conducted a semantic differential study to analyze initial user impressions for Sony UI designs.
0-5 years of experience
- Manage multiple projects: benchmark studies, task based analyses, competitive research
- Methodically design quantitative large scale research studies
- Use basic SQL queries to launch studies and obtain data for analysis with Keynote software
- Analyze qualitative and quantitative data and report meaningful feedback
0-5 years of experience
- Create detailed reports of research findings, including strategic design recommendations
- Moderate one-on-one user interviews
- Write moderator guides and test plans
- Organize logistics for user research studies for note-taking and trouble-shooting purposes
- Develop, implement, and analyze site intercept surveys
- Collect and analyze eye movement data for user research studies (Tobii)
- Set up complex audio visual setup for testing digital interfaces of desktop, mobile, and kiosk devices
- Manage participant recruitment such as determining inclusion and exclusion criteria, and writing screeners.
- Work on cross-functional teams with interaction and visual designers, developers, and strategists
0-5 years of experience
- Responsible for the overall direction, coordination, implementation and completion of specific projects within the research and web development groups
- Expertise testing websites, emails, direct mail, applications and prototypes for a wide range of clients spanning the healthcare, insurance, retail, banking and hospitality industries
- Coordinates user research and usability testing to improve customer experiences for clients by conducting heuristic evaluations, moderating sessions, authoring reports, pulling participant quotes, creating video highlight reels, presenting final reports to clients — all while utilizing a state of the art lab with eye tracking and emotional testing software
- Concurrently managing 3-4 projects; completed 75+ projects for 20+ clients in 2014
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
