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0-5 years of experience
Supported sales reps in opening new accounts and upgrading existing services.
- Quickly and effectively solved customer challenges & constantly sought new ways to exceed customer expectations.
- Maintained & properly documented all quality control/satisfaction records.
- Accommodated residents/guest by scheduling transportation needs & provided information on places of interest.
- Utilized the appropriate computer systems to update, verify & monitor resident/guest request & activities.
- Applied confidential practices according to company policies when assisting high profile clientele.
0-5 years of experience
Security Guard
- Greeted high profile residents
- Effectively communicated with residents to announce guests, deliveries etc
- Served concierge style services for residents with knowledge of community events, eateries, car services and local attractions
- Provided security to maintain only authorized persons entered the premise
- Performed other duties as requested
10+ years of experience
Responsible for tracking all deliveries and visitors entering and exiting the building through internal computer database
- Monitored 20 security screens and supervised lobby
- Ensured all sanitation processes are in compliance with New York State laws
- Performed daily maintenance of 400-unit residential building
10+ years of experience
Answered telephone in friendly, professional manner, handle telephone messages accurately, completely, and promptly.
- Displayed a warm friendly, professional greeting to all who entered Hospital.
- Train and handle emergency situations in a calm and efficient manner.
- Handled customer and tenant requests for information and services.
- Ensured that customers receive the highest quality of service in a caring and compassionate atmosphere.
- Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information.
- Efficiently handled a variety of calls transferring and connecting internal and external calls with superior phone etiquette and strong retention of details.
- Scheduled appointment of building maintenance.
- Provided safe environment for tenants.
- Prepared packages for pick up and delivery for tenants.
- Performed all other duties as directed by immediate supervisors.
0-5 years of experience
Effectively communicated with residents, contractors, coworkers, management and guests
- Ensure building safety and security for tenants such as guest registration guidelines
- Provided excellent services to tenants such as assistance with packages and luggage
- Assisted all tenants entering or leaving the building by properly opening building doors
0-5 years of experience
Greeted both residents and guests upon arrival and assisted with services and requests.
- Verified and recorded visitor information and directed guests to their destination.
- Tracked and maintained incoming packages for residents as well as outgoing shipments.
- Maintained building grounds and safety.
6-10 years of experience
Responsible for maintaining a safe environment for tenants
- Organized all paper works and made sure they were all up to date
- Maintained the main lobby clean
- Assisted all tenants with daily duties
10+ years of experience
Provided security for the building by overseeing residents and guests entering and exiting the premises
- Admitted and logged in all visitors, and kept track of all residents and workers currently in the building
- Cleaned and maintained the building’s main lobby
- Managed morning newspaper delivery to apartments
- Performed cleaning of area in front of building
0-5 years of experience
Assisted guests with all check-in needs from car-to-room
- Presented polished ‘first impression’ of this 5 Diamond-rated hotel
- Arranged ‘room drops’ for large scale private events
- Coordinated, with hotel management, seamless service for large scale private events
0-5 years of experience
Adapted to different positions/shifts.
- Operated service elevator and transported tenants/workers/deliveries.
- Conducted maintenance work, repairs, and cleaning.
- Assisted Supervisor/Tenants/Workers.
- Organized and register incoming packages/deliveries.
- Maintained security/surveillance.
- Maintained communications in/out of the building, as well as between Supervisor and Tenants.
6-10 years of experience
Provided diverse services to residents at a luxury residential apartment building in a timely and professional manner.
- Liaised between tenants and other service providers to solve problems and ensure highest customer satisfaction.
- Worked day and night shifts.
- Commended for providing extremely high levels of tenant services.
0-5 years of experience
Greet guests and provide assistance upon arriving at hotel with unloading their luggage. Answering inquires about the hotel and city, informing them of special events/attractions throughout the area, and locations of restaurants within the hotel. Park and retrieve cars with care as the guests arrive/depart the hotel. Collect tips and evenly distribute them with the doorman. Learned a great deal about features on all different kinds of cars.
- Parked and retrieved all kinds of vehicles.
- Received above average scores on my 90 day, and yearly reviews.
- Helped colleagues out in need of assistance to ensure guest satisfaction.
0-5 years of experience
Assisted hotel guests with checking in and locating their rooms.
- Provided guests with information about various hotel services and the surrounding area.
- Helped guests to secure transportation via taxi or town cars to their desired destinations.
- Stored and assisted guests with their luggage prior to check-in or check-out.
0-5 years of experience
Cleaned hotel rooms to the satisfaction of guests.
- Observed precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.
- Facilitated the arriving and departing of Hotel guest and visitors.
- Helped guest in resolving complains and security issues.
0-5 years of experience
Greeted guest
- Promoted positive impression of establishment
- Checked baggage, assisted high volume of hotel guests to their respective rooms, provided room layout information for guest, interacted with guest to ensure satisfaction
- Interacted with other hotel departments to provide full guest services, assisted large group volumes with their luggage from bus tours on a daily basis
- Ability to function in a variety of capacities within hotel structure, worked well under pressure during high season rush, etc.
0-5 years of experience
Responsible for setting to tone of the residence with a courtesy demeanor while upholding highest level of professionalism within establishment of over 200+ residential tenants
- Screening visitors using log in system along with in-house phone used for visitor and delivery alertness
- Signed for packages from all delivery companies, maintained a smooth flow and safe storage and distribution of stored property to correct individual
- Carrying luggage, groceries between the elevator and the street, or hailing taxis for residents and guests.
- Patrolled all areas, assisted with all aspects of the entire safety and personal
- Performed safety inspections in order to flail off any negative activity
- Checked identity cards of personnel before admitting into the building
- Directed traffic to and from the main building
0-5 years of experience
Announced and greeted all guest, and maintained a sign- in log of all visitors.
- Cleaned all common areas of the residential building, including the stairs, Compactor room, restrooms, and windows
- Reported unauthorized visits and suspicious activity to local authorities.
- Answered lobby phone and responded to calls accordingly.
- Provided service to tenants such as assistance with packages and luggage’s, help hailing taxi cab, opening the door for them, as well as other assistance needed.
0-5 years of experience
Data Entry
- Handled and processed complaints to the right departments
- Observed and reported daily functions
- Performed as liaison to visitors and residents in the property
0-5 years of experience
Communicate effectively with tenants, guests, contractors, management, and coworkers.
- Ensure building security and safety for tenants by announcing the person(s) visiting/delivering with a phone call.
- Answer the lobby phone and respond to calls accordingly.
- Provide services to tenants such as opening building doors, assistance with luggage, suitcases, dry cleaning, hailing taxis, and other assistance upon request or when needed.
- Mop and sweep lobby floors as well as keeping the public area out front clean.
- Painting, minor repairs, and maintenance.
0-5 years of experience
Met and greeted incoming club patrons, assuring that all had proper identification.
- Maintained safety and security of both patrons and fellow employees.
- Assured that all entrances and exits were clear and accessible in case of an emergency situation.
- Conducted monthly emergency drills with my fellow employees.
6-10 years of experience
First-Impression employee as guest arrive on property
- Provide the Ritz-Carlton 3 Steps of Service
- Manage and Operate the functionality of the porte cochere
- 5-Star Personalized Service and Guest Relations
- Awarded by President & Chief of Operations, Herve Humler
- Excelled in completion of further Ritz-Carlton Training
- Microsoft Office, Java Programming, Linux and Mac OS, Eclipse, Java SE (JDK) 6, My SQL and GitHub Collaboration
0-5 years of experience
Day and overnight shifts attended doorman duties as well
- Maintained a clean environment for building residents
- Continuously monitored security cameras and fire, building and alarm systems
- Gave accurate and detailed information to guests, co-workers and management
- Answering multi-line phones, providing quality customer service
10+ years of experience
Provide appropriate assistance as needed to tenants and visitors in an expedient and professional
manner.
- Maintain cleanliness and organization of lobby and entrance.
- Receive parcels and direct the delivery of packages to tenants.
- Assist tenants and visitors when entering and leaving the building.
- Summer Relief Doorman (2001-2004). Promoted to full time.
0-5 years of experience
- Handled the daily scheduling of maintenance requests for 260 apartments
- Maintained orgainization of mail and packages
- Directed all calls to the correct departments with a high level of efficiency
- Maintained security of the Building and its residents
0-5 years of experience
- Greeted and opened doors for those entering and exiting building
- Completed routinely lobby and hallway check-ins to ensure tenants’ safety
- Reported any maintenance defects to superintendent
0-5 years of experience
Primarily responsible for the safety and cleanliness of [company name]. Also responsible for assisting bartenders, servers, and managers with any duties that they required.
- Provide security for the establishment during peak hours
- Check the identification of anyone who was on the premises
- Handle any security issues promptly and as discreetly as possible
- Act as a busboy to assist the waitress during busy meal times
- Act as a bar-back to assist the bartenders
- Responsible for cleaning the establishment subsequent to closing
0-5 years of experience
- Greet and assist tenants and their guests on a daily basis with great customer service.
- Received daily mail and courier service to be distributed to tenants.
- Maintained inside of building as well as its premises.
- Assisted building Superintendent as required.
0-5 years of experience
Patrol assigned areas on foot, to report personal, building and equipment security for two buildings, residential and commercial.
- Examine doors and gates to ensure they are secure.
- Provide escort services for tenants, to from building, to vehicles and duties as assigned.
- Watched for and reported any irregularities, loitering, suspicious characters and vehicles.
0-5 years of experience
Ensure building security and safety for tenants to include guest registration (check identification, call to the tenant to announce the person(s) who is visiting/ delivering, etc.), or other means to maintain security
- Provide services to tenants such as assistance with packages and luggage, help hailing a taxi cab, opening the door for them, as well as other assistance needed
- Answer the lobby phone and respond to calls accordingly
- Maintain log reports and ensure company policy and procedures are followed
- Maintain neatness and cleanliness at work station, in the lobby, and in front of the main entrance
6-10 years of experience
Make hotel experience enjoyable for guests through courteous and professional interaction. Warmly greet
guests/visitors and offer assistance while maintaining front door or front desk appearance standards.
- Open and hold doors for guests; promptly and courteously attend to the needs of guests and visitors
- Provide exceptional service to VIPs/frequent stay members and ensure a positive experience
- Manage and efficiently maintain inventory, ordering additional supplies whenever necessary
- Retrieve luggage and deliver as directed by guests; deliver packages to guest rooms
- Assist guests with hailing taxis and/or finding alternative transportation options
0-5 years of experience
Respond to dispatched calls to housekeeping, engineering, valet, and doorman as well as luggage attendants rapidly.
- Assist in in-room dining when needed with phone orders, tray break down, and assist with delivery of orders.
- Greet guests as they arrive and guide them appropriately.
- Assist guest with luggage when checking in and out of the hotel.
- Inform guests of the hotel’s procedures, policies, and provide emergency information when needed.
- Maintain current listing of leisure, particular events, and activities.
- Hail taxi cabs and assist with inquiries.
- Communicate with staff officers using a handheld two-way radio.
0-5 years of experience
Monitored all security systems through out the building premises
- Greeted and assisted residents and guest
- Answer and transferred all incoming calls pertaining to management services and residential needs
- Responsible for receiving and logging all incoming and outgoing mail and packages via Building Link System
- Escorted residents when needed to and from their car
- Logged and monitored all daily activities
- Checked in all vendors and contractors working in the building
- Performed other task as assigned
6-10 years of experience
Provided professional service to residents and their guest as they enter and leave the building
- Communicate and build relationships with building residents
- Performed concierge duties including deliveries, dry cleaning and scheduling car service for residents
- Keeping a sharp eye on residents security and comfort
0-5 years of experience
Greeted incoming and outgoing residents and guests.
- Screened all visitors and incoming packages/mail to ensure safety in the building.
- Answered telephone calls.
- Assessed individuals before allowing entry into the building.
- In charge of maintaining key storage for residents.
0-5 years of experience
Residents were priority one, attention was given on a daily basis regarding any problems that were a hindrance to them
- Provided service to all personnel that lived in the Building
- Gave courtesy services to those that exited the building as well as to those who entered
- Kept constant maintenance of the garbage disposal
6-10 years of experience
Welcoming residents at the entrance in a professional manner with utmost courtesy.
- Receiving residents at the cars and helping them with any packages.
- Greeting the residents with appropriate verbiages maintaining a high-level of graciousness.
- Maintaining extreme cleanliness at the entrance door and concierge desk.
- Attend to any incoming or outgoing packages.
- Write work orders and make sure every resident needs are attended to.
0-5 years of experience
Responsibility as bar back was providing bartenders with all tools needed to spend as much time behind bar and make money
- A busser’s responsibility was assisting servers in clearing and cleaning tables as customers arrived and departed
- Main duty as doorman was greeting all customers and checking their I.D.’s.
- When not checking I.D.’s, expected to keep establishment neat and tidy, e.g. sweeping, clearing glassware/plates, mopping up spills, help where needed
- Doormen were asked to be courteous and patient towards all patrons
- Customer interaction very common
0-5 years of experience
Responsible for assisting residents arriving and departing the building
- Verify and record personal information if required
- Ensure building security and safety
- Maintain cleanliness of work area and surroundings that impact tenants and guests
- Resolve emergency building operations issues timely and efficiently
0-5 years of experience
Responsible for checking identifications
- Logging in and verifying access of tenants, guest, contractors and deliveries.
- Answering phones, monitoring security cameras, record and report incidents
- Responsible for greeting and opening doors for tenants and guest
- Control access to the building the buildings common areas
- Full inventory record of packages and deliveries.
0-5 years of experience
Cleaning of vacant apartments of new tenants
- Maintain the garbage through out of the building and followed recycling procedures
- Dusting, sweeping, mopping and vacuuming common areas
- Polishing steel and cleaning elevator tracks
- Assisting residents with heavy packages and groceries
- Screening vendors, guests, helped tenants that were locked out gain access to units
0-5 years of experience
Responsible for overall guest satisfaction and create a customized arrival and departure experience
- Escort guests to rooms and specified destinations, handle and store guest luggage, communicate and demonstrate guest room technology and ensure they are familiar with hotel amenities
- Act as Concierge, Doorman and hotel liaison to ensure excellent customer service and adhere to hotel’s Forbes Five-Star standards and AAA Five Diamond rating
- Lift and pull luggage in excess of 50 pounds
0-5 years of experience
Built a rapport with clients which included returning guests. Attending to their needs and requests addressing them by name.
- Maintaining the entrance of the 4 star, 4 diamond hotel and primarily responsible for welcoming guests. Obtaining transportation including taxi, van, limousine and buses.
- Extensive knowledge of the tri-state area, able to recommend entertainment choices to guests.
- Directing and coordinating up to six positions including three valets and three bellmen.
6-10 years of experience
Provide a level of security for buildings and for residents
- Responsible for screening visitors to ensure their presence is welcome
- Actively analyze video monitors and maintain visitors’ log
- Follow and perform company’s safety policies in the event assistance and/or protection is needed
- Assist residents and visitors in transporting luggage when entering and exiting the building
- Accept and deliver packages or deliveries for residents
- Greet and provide exceptional customer service to residents and visitors
0-5 years of experience
Courteous greetings to tenants and guests.
- Answer intercom calls from tenants.
- Giving and taking keys to and from tenants at their request.
- Giving out packages/boxes/cleaners to tenants.
- Basement Maintenance.
- Garbage pick-ups and disposal from each floor using service elevator.
- Keep sharp ear for service elevator bell at all times.
- Relieve Doorman for break time.
6-10 years of experience
9+ years extensive experience in handling the entrance of hospitality setting
- Highly skilled in greeting guests in a courteous manner
- Functional knowledge of anticipating guests needs
- Highly experience in providing guests with correct directional activities
- In depth knowledge of verifying and recording guests information
0-5 years of experience
- Prepared the restaurant to entertain patrons with a bar atmosphere
- Assessed each patrons identity and clothing
- Independently made decisions on which patrons to allow access based on prerequisite
- Removed patrons that were deemed a liability
0-5 years of experience
- Greeted and provided direction to residents and their guest upon entry or exit from the apartment complex.
- Maintained clean environment at apartment complex entryway
- When necessary provide residents with maintenance services such as garbage disposal, light bulb changes, lock repairs.
- Responsible for having vacant apartment/apartments ”Ready to move in” condition.
0-5 years of experience
- Accommodating guests in a four star, four diamond resort
- Greeting guests and facilitate client inquiries in a professional, service-oriented manner
- Promote hotel services and in-house facilities
- Establishing a communication hub and transportation
- A knowledge of all local events and venues
0-5 years of experience
- Greet incoming guests and escort them to the different areas of visit.
- Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
- Maintain clean lobbies or entrance areas for travelers or guests.
- Deliver messages and room service orders, and run errands for guests.
- Act as part of the security team at transportation terminals, hotels, or similar establishments.
- Compute and complete charge slips for services rendered and maintain records.
0-5 years of experience
- Customer Service, including but not limited to, greet and open doors for guests and residents
- Handling of packages, including receive and sign for packages
- Hail taxi cabs for residents and guests
- Assess individuals before allowing entry into building, as well as, monitor video surveillance equipment
- Provide light cleaning services and disposal of garbage using compactor
Doorman Duties and Responsibilities
The responsibilities of doormen vary depending on their industry and specific employer, but based on job listings, doormen have the following core duties:
Greet and Assist People Since doormen usually stand near the entrance, they have a significant influence on people’s first impressions of the building or company. It’s crucial for them to have a pleasant and courteous attitude. Doormen also greet guests or customers and provide assistance by opening doors, carrying bags, hailing rides, and directing people to the front desk.
Respond to Inquiries For quick inquiries regarding directions or building facilities, people typically talk to doormen, who must be knowledgeable about all the features of the building as well as restaurants, shops, tourist attractions, and other important places in the vicinity. They may also hear about complaints or concerns, which they relay to co-workers from the appropriate department.
Monitor Safety Doormen must stay alert during their entire shift in order to screen for security. As the first point of contact with people entering the building, they look out for suspicious activity and may check for identification or ask visitors to log in. In addition, they constantly inspect the building for safety, patrolling all areas, reporting damages, and reviewing surveillance.
Accept Packages It’s a doorman’s job to receive mail and packages from courier services and hold these in safe storage until picked up by the intended recipient. To maximize clarity, they keep a record of deliveries and inform the recipients right after arrival.
Perform Administrative Tasks Doormen perform other administrative tasks as requested by supervisors, such as coordinating materials for events and confirming building or guest information from databases. This role sometimes involves basic building maintenance, from clearing sidewalks during winter to cleaning the lobby.
Doorman Skills and Qualifications
Doormen are energetic individuals who enjoy interacting with people throughout the day. As personable as they are, they still have the assertiveness to enforce compliance with safety and establishment rules. Companies hiring doormen desire candidates who can display the following abilities:
- Proper etiquette – successful doormen are polite and friendly, making people feel at ease right away. They greet everyone who comes in, and they use interpersonal sensitivity to proactively offer their services when needed
- Customer service – committed to creating an excellent customer experience, doormen answer inquiries thoroughly and accommodate requests while remaining firm about rules and policies
- Safety awareness – doormen must be able to recognize signs of potential danger and enforce safety measures, drawing from their knowledge of self-defense, disaster response, and first aid
- Physical stamina – because this job requires standing for several hours regardless of the weather, physical stamina is vital. Doormen also sometimes carry heavy bags for customers
- Attention to detail – being observant is a key characteristic of doormen, since they monitor deliveries, building premises, and everybody coming in. Beyond safety concerns, remembering details helps them connect better with people, especially residents or recurring customers
Doorman Education and Training
No formal qualification is necessary to become a doorman, although some employers look for a high school diploma or successful GED (General Education Development) test results, along with previous experience in security, hospitality, or customer service. Certifications in safety and first aid are an advantage, but not required. The main factor used by employers is a criminal background check, since they must determine if candidates are trustworthy. Once hired, candidates undergo brief training where they learn company information and ideal demeanor toward customers.
Doorman Salary and Outlook
PayScale reports that doormen have a median hourly salary of $15.72. Earners at the low end of the spectrum make $9 per hour, while the highest earners make $22. Location and specific industry have some influence on salary, as top earners tend to be those working in densely populated cities or employed by high-end hotels. Less than half of doormen can avail of medical and dental benefits, but they receive additional income in the form of customer tips.
Helpful Resources
We searched the web and found many resources that you can look through if you’re interested in becoming a doorman:
The Gift of Fear and Other Survival Signals that Protect Us from Violence – written by an expert on violent behavior, this book lists danger signals to watch out for and instructions on what to do in different situations, with a lucid psychological perspective that emphasizes being mindful of intuition
6 Characteristics of a Great Doorman – oriented towards security maintenance and conflict handling, it describes the essential qualities that doormen need to succeed in their job. The UK-based source company, Get Licensed, specializes in UK-based training programs for door supervisors, security guards, and more
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service – Ideal for doormen who want to improve their customer service skills, this practical guide teaches how to put customers first through time-tested rules that are universally effective, whether for multinational corporations or for small coffee shops
Tips from a Doorman – this series from Brick Underground, a digital publication dedicated to helping people move into New York, consists of interviews with doormen who give true-to-life advice while explaining what their work is like
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
