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0-5 years of experience
Answered an average of 60 calls per day on multi-line phone system.
- Addressed guest inquiries and issues, solved problems and provided product
- Greeted guests walking in the door and ascertained guests needs.
- Provided an elevated guest experience to generate a loyal clientele.
- Organized reservations and walk-in parties to ensure guest satisfaction.
- Maintained constant communication between management and all other employees to provide smooth operations in an extreme high volume environment.
- Delivered a highly professional, courteous, and genuine personality and attitude toward guests and co-workers to increase an enjoyable atmosphere.
0-5 years of experience
Maintained professional and sharp appearance at all times
- Scheduled all reservations and planned seating arrangements for lunch and dinner service
- Performed all dining room preparatory work and break down at the end of each shift
- Assisted in setting up private events and larger special events
- Developed rapport with clients and generated repeat business through friendly demeanor
- Inspected and maintained dining room serving stations for neatness and cleanliness
6-10 years of experience
Food Safety and Receiving Manager
- Managed food safety and receiving departments.
- Maintained master cleaning schedule for the bakery.
- Ordered and kept inventory of raw materials for production and sanitation departments.
- Coordinated food and personal monthly safety training.
- Acquired knowledge of and executed record control program.
0-5 years of experience
Greeted patrons, answered telephone, sat customers at tables, presented menus, took orders, relayed orders to kitchen, arranged dining room, made reservation provisions, cleaned tables, and ensured tidy and organized work area.
- Well known for friendly customer service and ability to maintain professional demeanor in challenging situations or with difficult customers.
- Recognized for hard work, dedication, dependability, prompt and reliable attendance, and willingness to work overtime as needed.
- Established excellent working rapport and team work with coworkers and reputation as ethical and honest employee.
0-5 years of experience
Responsible for the coordination, contracting and facilitation of private events including weddings, business meetings, and social events to ensure optimal customer satisfaction and customer service experiences.
- Responsible for the supervision and training of the hostess team to ensure customer service needs and clientele requests are appropriately accommodated.
- Organized and distributed special occasion cards to customers celebrating special events to ensure a unique and personal experience.
- Cultivated relationships with local businesses by representing Southernmost Beach Cafe at off-site events and functions to enhance networking opportunities.
- Coordinated and supervised shifts by organizing employee floor plans and tracking reservation statistics to manage daily operations.
- Developed and facilitated new marketing techniques to ensure guest retention.
- Ability to work in a fast paced and demanding work environment.
- Managed in-person and telephone guest inquiries, customer service requests, and reservation bookings.
0-5 years of experience
Successfully increased premier reward members
- Created personal relationships with guests to increase experience satisfaction
- Coordinate revolving schedule of areas to be seated as well as administrating cut slips
- Trained and managed new hires in all front office areas of operation
- Answered and directed phone calls to appropriate extensions
0-5 years of experience
- Greeted customers and coordinated incoming reservations and table-resets
- Answered phone to provide hours of operation, special event inquires, screen calls for management, and book/confirm reservations
- Scheduled interviews and trained new hires
- Monitored dining room to provide an accurate, updated floor plan and cover count
- Acquired and relayed customer feedback to management
0-5 years of experience
Developed and maintained positive working relationships with others, supported team to reach common goals, and listened and responded appropriately to the concerns of other employees/guest
- Monitored dining rooms for seating availability, service, safety, and satisfaction of guests
- Delegated nightly duties to hostess staff
- Closed restaurant, checked out co-hostess and ensured co-workers completed assigned tasks
0-5 years of experience
Interacted with customers on a daily basis, handling all aspects of customer relations and attending to all customer questions and concerns in a timely and professional manner
- Maintained and helped run hostess stand and managed sales records for each shift
- Promoted sales and recognized by management for superior shopper scores
- Turned over dining room repeatedly throughout each shift, upholding all health and safety standards to meet company policies and procedures, and secure a safe and enjoyable dining experience for all guests
0-5 years of experience
Greeted and seated guests as well as monitor the flow of guests with seating availability and servers.
- Answered questions about the service, restaurant history and food menus.
- Ensured coverage of the hostess stand at all times.
- Updated the status of the turn tables along with cleaning the food and the drink menus.
- Made reservations, answered phones as well as confirmation calls.
0-5 years of experience
Greeted guests and sat them at tables or waiting areas.
- Provided guests with menus.
- Assigned patrons to tables suitable for their needs and according to rotation so that servers received an appropriate number of seating’s.
- Spoke with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Answered telephone calls and responded to inquiries or transferred calls.
- Took and prepared take-out orders.
- Maintained contact with kitchen, management, serving staff, and customers to ensure dining details were handled properly and customers concerns were addressed.
- Inspected dining and serving areas to ensure cleanliness and proper setup.
- Supervised and coordinated activities of dining room staff to ensure that patrons received prompt and courteous service.
- Received and recorded patrons dining reservations.
- Directed patrons to coatrooms and waiting areas.
0-5 years of experience
Greeted and seated guests at the same time as monitoring the flow of guests in keeping with seating
chart and servers.
- Gave quick and exact information and directions to guests.
- Answered all questions regarding the menu and services.
- Ensured coverage of the hostess stand at all times.
- Answered phones, took messages and made reservations.
0-5 years of experience
Complimented on providing the highest level of customer service
- Communicate and collaborate with all levels of employees
- Commended on my ability to stay organized and detail oriented in a fast paced environment
- Recipient of awards due to excellence
6-10 years of experience
Deliver excellent customer service and conduct in-house sales promotions while functioning as food server, beverage server, and hostess
- Familiarize guests with menu and daily specials, accurately record food and drink orders, deliver multi-course meals, and tally bills
- Perform team lead role by assisting other team members and training newly hired employees
- Assist in stocking various areas of the restaurant while always ensure a clean and safe working environment
- Perform additional duties as special events/catering server and bartender; assigned set up and takedown for smaller parties
- Consistently praised in customer surveys for friendliness and efficiency
0-5 years of experience
Greeted guests and patrons personally and on the telephone
- Offered appropriate seating arrangements
- Presented menus and take orders
- Ensured the quantity of menus is sufficient to cater to the number of guests
- Relayed orders to the kitchen and ensure all orders are filled in a timely and accurate fashion
- Sat up dining rooms and make reservation arrangements
- Maintained a clean and organized tables and work area
- Assisted room service when and as needed
- Managed event related work including setting up tables and maintaining both exterior and interior of the restaurant
0-5 years of experience
Addressed immediate needs of guests
- Managed menu inventory and maintenance
- Answered and managed phones
- Maintained front door/foyer area
- Collected wait list information
- Seated guests
0-5 years of experience
Answered telephone calls and responded to inquiries.
- Assigned patrons to tables suitable for their needs and according to rotation.
- Assisted in maintaining preparation and service areas in a sanitary condition
- Cleaned and organized eating, service, and kitchen areas
- Greeted each customer with friendly eye contact
- Helped with preparation, set-up, and service for catering events
- Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
- Performed all transactions in a cordial, efficient and professional manner
- Bussed tables, cleared, cleaned and set tables in a quiet and efficient manner.
0-5 years of experience
Maintain a professional and sharp appearance at all times.
- Schedule reservations and plan seating arrangements prior to each shift while paying close attention to detail.
- Assist in setting up planned events.
- Seat guests with reservations immediately and guests without reservations as soon as seating is available.
- Ensure each guest receives equal and excellent service.
- Assisted in designing menus for large events.
0-5 years of experience
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Speak with patrons to ensure satisfaction with service, to respond to complaints, or to make conversation.
- Take and prepare orders, manage high volume telephone calls
- Supervise and coordinate all front of house activities
- Thrive in a challenging academic environment.
- An excellent ability for clear expression, both oral and written.
- Putting forward ideas and arguments in a concise and comprehensive manner.
- Outstanding research skills, and teaching the subject of history, foreign policies and state and local government
0-5 years of experience
Greet customers in a friendly and warm welcoming manner when entering restaurant.
- Use computerized system to seat guests.
- Answer phones to take reservations or to answer any questions.
- Help waiters or waitresses with cleaning tables.
- Unlock or lock restaurant at beginning or ending of shift.
- Clean bathrooms, change trashes, and stock hostess stand.
0-5 years of experience
Served a major role in establishing an inviting atmosphere for guests as the first point of contact with the local public.
- Receive and schedule reservations via phone and in person, assign guests to tables suitable to the size of each group, escort them to their seats and provide menus.
- Provide courteous and efficient customer service to guests, while supporting the food and beverage team.
- Receive, reconcile, and prepare daily cash deposits.
- Adhere to sanitation standards as outlined by the Public Health Department.
0-5 years of experience
Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Set dining tables according to type of event and service standards.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Provided friendly and attentive service.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
6-10 years of experience
Greet customers with a welcoming and warm gesture when entering the restaurant.
- Escort customers to tables and provide them with menu and daily specials.
- In-depth knowledge of answering phone calls in a suitable manner.
- Ability to obtain reservations as required ensuring correctness.
- Make sure all menu folders and inserts are spotless and up to date.
- Help servers and bussers clean down tables as soon as possible, if needed and customer is impatiently waiting for table.
- Politely reassure customers their table will be ready shortly and their patience is appreciated.
- Administering both interior and exterior cleaning and detailing services.
- Maintaining money and cashing out customers at the register.
- Upholding the store to look presentable by folding down clothing.
- Made sure customers did not participate in theft by reassuring them with customer assistance.
0-5 years of experience
Monitoring the open dining sections of the restaurant
- Ensuring that the needs of the guests are met while they are waiting
- Booking reservations and moving tables together to accommodate large parties
- Understanding customer service skills; diplomatic and patient with all types of individuals
- Highly organized, with great attention to detail and follow-through
- Flexible; able and willing to learn new things
- Computer skills include: MS Word, MS PowerPoint, Excel
0-5 years of experience
Greet and assign patrons to table suitable for their needs & according to rotation so servers recieve appropriate number of seating’s.
- Speak with guests to ensure satisfactory service.
- Answer telephone calls, record reservations and answer any inquiries.
- Supervise and coordinate events/dinners to ensure patrons recieve
0-5 years of experience
Provide information about facilities, entertainment options, and rules and regulations.
- Direct patrons to rides, seats, or attractions.
- Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
- Clean sporting equipment, vehicles, rides, booths, facilities, or grounds.
- Keep informed of shut-down and emergency evacuation procedures.
- Operate, drive, or explain the use of mechanical riding devices or other automatic equipment in amusement parks, carnivals, or recreation areas.
- Provide assistance to patrons entering or exiting amusement rides, boats, or ski lifts, or mounting or dismounting animals.
- Fasten safety devices for patrons, or provide them with directions for fastening devices.
- Announce or describe amusement park attractions to patrons to entice customers to games and other entertainment.
0-5 years of experience
Communicates with servers and managers regarding availability of tables, seating of large parties, or special requests.
- Greets guests by opening the door and making eye contact as they enter the restaurant.
- Records guests’ names on the wait list by writing the name, size of dining party, seating preference etc.
- Seats guests at tables or booths by following guidelines and color-coded stations to balance Server workload.
0-5 years of experience
Providing excellent customer service and assisting with transactions
- Maintaining the cash register and incoming payments
- Balancing cash drawer and receipts
- Assisting in other areas of store, clean up, shelf-stocking
- Managing stock and materials, as well as maintaining the register area
- Reason for leaving: Out of Business
0-5 years of experience
Worked in catering department, helping take orders, prepare foods.
- Clean pots and pans in kitchen of busy restaurant.
- Took customers’ orders over the phone and was cashier for the customers in the restaurant, ensuring they received the proper change and processed credit card payments.
- Kept stock and supplies in place.
- Quick learner and loves to learn.
- Hard worker in school and at work.
- Majored in Accounting in High School.
- Proficient in Microsoft Works, Office, Excel, and Power Point.
0-5 years of experience
Maintain clean and organized tables and work area (Hostess)
- Assist service when and as needeed
- Offer appropriate seating arrangements (Hostess)
- Provided the customers with a pleasant dining experience and quality service
- Worked in coordination with other departments to ensure that customers get quality service and satisfaction.
- Ability to work long hours (Hostess/Server)
0-5 years of experience
Greeted guests, escorted them to tables, and provided menus.
- Ensured all menus were wiped down, free of spots, and complete.
- Ensured entry doors were clean, free of debris and inviting.
- Informed server when guest had been seated in areas.
- Performed any other duties as needed or requested.
0-5 years of experience
Cleaning the hostess station and organizing the station
- Greeting guests and making them feel welcomed
- Cleaning menus so they are good for the next guest
- Taking messages for the managers
- Provide excellent service to the guest and deliver professional appearance
- Answering the phone and provide information to the guests
0-5 years of experience
Greeting and seating guests enthusiastically.
- Providing information and writing down orders, and repeating the order for accuracy for guests on the phone for to-go’s.
- Interacting with guests, taking and serving food orders.
- Stocking, weight stations, rotating bread batches throughout my shift.
- Cleaning, sanitizing, and resetting tables.
0-5 years of experience
Greet guests and seat them at tables or in waiting areas
- Provide guests with menus
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints or make conversation.
- Answer telephone calls and respond to inquiries or transfer calls
- Plan Parties or other special events and services
- Receive and Record Patrons dining reservations
- Assign patrons to tables suitable for their needs and according to rotation so that serves receive an appropriate number of seating’s
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
0-5 years of experience
Greet and seat guest, as well as estimating wait time
- Monitor guest waiting list and ensure that patrons
- Communicate with manager about any unique guest request
- Process and disseminate all take-out orders, as well as balance the take-out drawer
- Maintain the order and cleanliness of the host/entrance area
0-5 years of experience
Greeted customers in a friendly manner
- Escorted guests to tables
- Monitored guests needs and workflow of the restaurant seating customers accordingly
- Opened and closed sections with the increase or decrease in the volume of guests.
0-5 years of experience
Greet guest personally & by telephone.
- Offer appropriate seating arrangements.
- Relay orders to kitchen & ensure all orders are filled in a timely & accurate fashion.
- Maintain clean & organized tables & work area.
0-5 years of experience
Answered incoming customer calls
- Managing restaurant waitlist during high volume hours
- Demonstrated Hospitality by engaging in friendly conversation with guest
- Set up events to take place in the buffet lounge
0-5 years of experience
- Input data into the computer such as seating charts, floor plans and sections, reservations, and parties
- Input gift cards, to-go orders and rewards programs in to the computer
- Greet Guest and seat them at tables or in waiting areas.
- Answer telephone calls and respond to inquiries or transfer calls.
- Operate cash registers to accept payments for food and beverages.
10+ years of experience
Welcome guests to create favorable impression
- Ensure service is prompt and courteous and meals meet expectation.
- Prepare beverages and expedite food orders.
- Adjust complaints of patrons.
- Assign work tasks and coordinate activities of dining room personnel to ensure prompt and courteous service to patrons.
- Delegate Hostess Trainee responsibilities and train new dining room staff.
0-5 years of experience
Committed to providing a welcoming environment to customers.
- Greet and seat all customers in a friendly and professional manner.
- Serve as the first point of all customer contact on the phone or in person.
- Inform management of any special customer requests.
- Effectively handle many customers at once in a popular restauraunt.
- Assist in preparing the dining room for upcoming days and events.
0-5 years of experience
Greet guests personally and on the telephone.
- Provide a pleasant dining experience for all guests.
- Maintained cleanliness of dining area.
- Maintained all regulations for food serving.
- Handle take-out and Seamless orders.
- Work with Open Table POS System.
0-5 years of experience
Greet all guests
- Hold doors open upon guests arrival and departure
- Answer any phone calls
- Keep host stand cleaned and stocked
- Keep the restaurant clean
- Assist guests and servers with anything they may need
0-5 years of experience
Greet guests and patrons personally
- Present menus
- Offer appropriate seating arrangements
- Ensure the quantity of menus is sufficient to cater the number of guests
- Set up dining rooms and make reservation arrangements
0-5 years of experience
Greeted and sat customers
- Waited on the customers by placing order, following requests and being friendly to keep satisfaction.
- Answered phone calls to the restaurant regarding orders or complaints.
- Very well organized
- Friendly and welcoming to customers
- Hard-working and dedicated to job
- Previously worked in a job setting serving people and working with coworkers and strived
- Respectful to both coworkers and superiors
0-5 years of experience
- Greet each guest as they enter the building
- Coordinate floor plan and seat each guest accordingly
- Inform guests of daily specials and who will be serving them for the day
- Keep hostess stand tidy and stocked at all times
- Keep support staff informed of restaurant’s activities
- Maintain restaurant’s cleanliness through occasional spot sweeps and bathroom checks
- Say a farewell to each departing guest and invite them to come back again
0-5 years of experience
Scheduled dining reservations for guest of large parties
- Greet guest as they arrive and seating them providing a menu and explaining specials.
- Inspect and maintained the dining facilities insuring safety and cleanliness
- Keeping track of dirty and clean tables to insure an even flow of guest being seated
- Gave wait quotes to quest when restaurant was full calculating accurate wait times
0-5 years of experience
- Perfomed as a Hostess, greeted and seated guests that wanted the Green Room Experience.
- Provided information to guests that were unfamiliar with the hotel and casino floors.
- Spoke with guests about potential stays at the hotel, if they were only there for the night.
0-5 years of experience
- Greet guests personally and on the telephone.
- Offer appropriate seating arrangements depending on what the guest desires and what is available.
- Present menus.
- Make reservation arrangements and set up dining rooms.
0-5 years of experience
- Greet and seat customers
- Keep restaurant tables organized
- Communicate efficiently with all restaurant staff
- Clean and maintain menus; Clean bathrooms
- Answer phone calls and set reservations, Thank customers for their buisness
Hostess Duties and Responsibilities
Hostesses are expected to perform various tasks to keep the facility pleasant and running smoothly. An analysis of job listings shows these core responsibilities as important:
Greeting Hostesses are the first people customers see upon arrival, so a warm welcome and casual conversation sets an upbeat mood.
Seating Hostesses ask questions in order to put patrons in the proper place. They may need to find out how many people are in a party and their seating preference (such as booth vs. table, bar area vs. main floor). In addition to these considerations, Hostesses also are aware of how people are distributed throughout the facility. This knowledge ensures wait staff aren’t given too many or too few customers and also assists with noise levels. Before leaving seated customers, Hostesses oftentimes hand out menus. Pointing out specials and taking beverage orders may be part of their job too.
Accepting Reservations When seating isn’t available immediately, Hostesses record the name and number of guests for each waiting party in the order of arrival. This contributes to flow management and minimizes disputes between customers. Depending on the set-up, Hostesses may answer phones or check online reservation systems to obtain information on forthcoming diners and plan accordingly. They also may offer directions and provide information on menu options and pricing.
Addressing Needs Customers with disabilities may require special accommodations or assistance. Young diners may need a high chair or a coloring book. From pointing out temporary seating while waiting for a table to providing directions to the washroom, Hostesses are there to assist.
Seeking Feedback Hostesses often serve as the final person with whom customers have contact before departure. Inquiring about their dining experience demonstrates interest and provides insight into things that may need to be changed in the future. This exchange oftentimes occurs by the cash register in places where Hostesses are in charge of handling bill payment.
Hostess Skills
A successful Hostess tends to be a “people person” who can comfortably interact with anyone who comes through the door. Thus, a naturally friendly demeanor and an energetic commitment to customer service will serve applicants well. Other desirable qualities include:
- Staying calm, since customers can be demanding and sometimes irate
- Multitasking to fulfill the needs of both employers and patrons
- Talking in a clear voice
- Maintaining professionalism in dress and action
- Communicating effectively to settle problems and ensure maximum customer satisfaction
- Listening and carrying out instructions given by management
- Observing the environment for a sense of how things are going and addressing potential pitfalls such as dirty tables or too much sun coming through the blinds
- Assisting flexibly as situations demand, such as pitching in to serve food or clean a spill
Hostess Education and Training
The vast majority of Hostesses hold a high school diploma. Roughly half have some college experience or a degree on their resume. While their higher education coursework may not directly pertain to their hostessing duties, eager learners often catch the eye of hiring managers since the position involves on-the-job training.
Hostess Salary
The median annual salary for Hostesses, categorized by the BLS as “Hosts and Hostesses, Restaurant, Lounge and Coffee Shop,” is close to $20,000. Hostesses in the 10 percentile earn about $17,000 a year, and the highest paid make in excess of $28,600 a year. Hostesses in District of Columbia, Nevada and Vermont make the highest median salaries in the U.S. – $24,450, $24,140 and $24,010, respectively.
Hostess Resources
Is becoming a Hostess right for you? Learn more about what it takes with these informative resources:
Restaurant, Lounge, and Coffee Shop Host and Hostess Career (Special Edition): The Insider’s Guide to Finding a Job at an Amazing Firm, Acing the Interview & Getting Promoted by Anne Johnson – From what Hostesses do on a daily basis to assessing whether your personality is suited to the job, this paperback is a great place to start when considering a career in this sector of the hospitality industry.
Careers in the Restaurant Business by Institute for Career Research – Where do Hostesses fit in among the many careers in the restaurant industry? This book offers vocational guidance for prospective applicants.
Lessons in Service from Charlie Trotter by Edmund Lawler – Want the inside scoop on what it takes to operate a successful restaurant? Renowned restauranteur Charlie Trotter knows all about the importance of customer service. His tips and insight can help Hostesses anywhere develop into superstars.
National Restaurant Association – The Careers section on the website of this leading industry organization offers information on training, education, scholarships and the future of working in the restaurant business.
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Hostess
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
