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0-5 years of experience
Provide Quarterly Reports for 105 Fortune 500 clients. Use SAS to leverage information from local data warehouse and datamarts. Oversee project management of quarterly, semi-annual and annual report deliverables. Manage staff of 2 analysts.
- Designed, developed, automated and produced reports to monitor clients’ performance in various key metrics to evaluate cost and utilization and plan performance.
- Automated and produced dashboards with Key Performance Metrics with six years of historical data.
- Re-engineered quarterly reporting process.
- Developed and maintained data dictionaries.
- Analyzed rebates to monitor minimum contractual guarantees.
- Performed ad-hoc analyses as required.
0-5 years of experience
- Grew account revenue by more than 300%
- Managed data migration which resulted in a 30% reduction in environment fees to my Client and better supportability for DMi
- Analyzed new data types, designed and launched a successful Pilot Program ahead of schedule and 10% under budget
- Responsible for the daily work flow of up to 9 team members; coordinated training and provided mentoring
0-5 years of experience
Responsible for enterprise level Gateway Leadership Development courses for North America
- Facilitated online New Manager Webinar with Instructional Designer on a monthly basis ranging from 30 to 75 new managers.
- Assisted L&OD partners in fulfilling needs of manager development through opening course offerings and consultation
- Advertised on Yammer, internal bulletin board, quarterly announcements & with L&OD partners to raise participant count
- Maintained & constantly improved course presentation on internal intranet & ebay’s version of LMS
- Collected, scanned, processed evaluations for vendors and management for pilot courses through OMR Remark.
- Coordinated evaluation process, cancellation schedule, launch of pilot courses with team from Europe & Asia
- Reported current expenses, expected chargeback income, forecast to management & chief of staff on weekly basis.
0-5 years of experience
- Maintained visual standards throughout the store and oversaw merchandising
- Oversaw all form and face out changes, to ensure completion of table layers and placement of new marketing
- Participated in training and management meetings to ensure corporate standards were met by all employees
- Coached and motivated over 100 staff members by setting achievable goals, providing feedback, and effectively
0-5 years of experience
Lead full-cycle recruiting operations to attract, develop, and retain top talent.
- Supported leadership in attracting, developing and retaining talent to support achievement of business outcomes
- Lead the recruiting team with the coordination and scheduling of interviews
- Utilized PeopleSoft to input new hires and process transfers, promotions, and terminations
- Developed and facilitated above standard training to 55+ employees
0-5 years of experience
- Managed over one hundred employees on a daily basis. Developed work schedules and processed payroll. Employee related management included interviewing, hiring, training, coaching, motivating, discipline, performance appraisal, conflict resolution, and the administration of human resource policies and initiatives. Recruited quality future employees.
- Surpassed expectations by reforming the deteriorating store into multimillion dollar revenue. Analyzed sales figures and forecasted future sales volumes to maximize profits.
- Slashed the record for recovered items from potential thefts that was recognized regionally. Enforced loss prevention as well as safety and security. Instantly problem solved and controlled unusual circumstances.
- Ensured that daily paperwork, banking transactions and company reports were completed accurately and in a timely manner. General maintenance was always completed including opening and closing procedures.
- Toured the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues. Fulfilled store standards on a daily basis. Served as a role model for customer service, and set the pace for service excellence for all employees.
- Product management including ordering, receiving, price changes, handling damaged merchandise, and returns.
0-5 years of experience
- Promoted to manager of a global team of 18 people from 7 different countries. The M&A IT Infrastructure team is responsible for integration of acquired company IT infrastructure into [company name]. In 2014, the team supported 21 acquisitions. Start of these integrations ranged from 2011 to 2014, with 8 completing before year end 2014.
- Acquisition responsibilities include assignment of teams to each acquisition project, ensuring coverage of all areas, rebalancing of teams based on changes in personnel or workload, investigation of [company name] initiatives that may affect acquisition integration and assignment of people to these projects if necessary, and allocating all costs quarterly to active acquisition projects.
- People management responsibilities include working with employees on career development, setting educational goals, compensation planning, creating performance improvement plans, and holding monthly one on one meetings with each employee.
- Leading due diligence assessment of the IT infrastructure of companies targeted by [company name] for acquisition. Work with the target company to review existing tools, policies, and procedures. Based on this input, determine if there are any issues or concerns that should be addressed before or during the acquisition. Create a budget to ensure funding needs are understood for integration if the target company is acquired.
- Participated in multiple [company name] education offerings including a 3 day seminar on effective management and leadership.
0-5 years of experience
- Managed all technical scopes (Infrastructure, Business Applications, Enterprise/SAP and Password) at the [company name] Support Center (PSC) for the 2nd Shift. This included support for all [company name] brands (Frito-Lay, Quaker, Tropicana, Gatorade and Naked Juice)
- 2nd Shift Escalation point for all issues that impacted Making, Moving or Selling [company name] products. Provided resolution or solution for problems that occurred at a Field Site, Data Center or Headquarters Location
- Partnered with the CIM (Critical Incident Manager) as the PSC liaison for 2nd Shift escalations that impacted Make, Move and Sell
- Worked with the Project Coordinator team and assisted implementation of new applications for support to all off-shift teams
- Lead for the PSC Fun Committee. Implemented team building functions to build team morale and Diversity & Inclusion within [company name]’s core values. Led the following events: (Taste of the World Event, St. Patrick’s Day Celebration, Cinco De Mayo Celebration and Black History Month Celebration)
- Managed 5 Reports and 10 Contractors. Provided coaching for contractors and provided yearly objective setting/career coaching for direct reports (FTE’s)
0-5 years of experience
Responsible for recruiting, hiring and training employees
- Managed hours allocations, sales plans and payroll
- In charge of Unit Sold Report, audits and inventory reports
- Maintained and exceeded all merchandising and visual standards
0-5 years of experience
Responsible for all visual moves and updates in the store
- Responsible for running the business and helping it maintain its spot as #1 outlet in the company
- Responsible for tasking out and maintaining associate performance
- Conducted interviews, recruited and hired associates
- Responsible of maintaining and preventing store shrink, both employee and customer theft
- Worked with the Regional Loss Prevention team in many investigations of internal shrink
0-5 years of experience
- Responsible for recruiting, hiring and training new employees
- Created and executed recruitment game plans for management staff to follow
- Responsible for managing hours with a given budget
- Managed daily tasks that included discussing budget, hour and recruitment information with the district manager
0-5 years of experience
Oversee all aspects of hiring new staff including application reviews, interviews, reference checks and orientation
- Create weekly schedules for crew, in accordance to previous years transactions
- Complete employee evaluations and recommendations for improvements
- Monitor weekly and monthly labor goals through time punches and call offs
- Ensure all crew trainers follow training procedures
0-5 years of experience
Supervises team of five to 25 youth, ensures youth are on task, teaches essential job functions, offers feedback, provides follow up and redirection
- Assists in the development of staff including recruiting, interviewing, leading orientations, and training
- Communicates with customers and provides customer service in store and through store phone
- Facilitates all aspects of running the business including managing sales floor, replenishing sales floor, opening and closing the store, creation of weekly schedule, budgeting hours, managerial conference calls, loss prevention, proper daily documentation, and ensuring all daily tasks are completed
0-5 years of experience
HR Business Partner to two Regional Managers covering East Anglia and Home Counties
- Coach and support the branch managers to manage their teams, the custodian of best practice and drive consistency and standardisation across the regions in line with company policies and procedures.
- Build the capability of the field teams through effective performance management.
- Manage absence and all ER cases including grievance, disciplinary and appeal cases.
- Understand and interpret data to spot trends and collaboratively make the necessary business decisions.
- Lead and deliver the talent pipeline and recruit externally where necessary.
- Lead employee engagement plans to ensure that the appropriate actions are taken following the annual surveys.
- Deliver company training programmes and support with external training providers when required to do so.
0-5 years of experience
Completed store operational requirements by scheduling and assigning employees; following up on work results.
- Maintained store staff by recruiting, selecting, orienting, and training employees.
- Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Protected employees and customers by providing a safe and clean store environment.
0-5 years of experience
Fill catering orders and provide customer service to new and existing guests
- Utilized strong interpersonal and communications skills to serve customers and hourly partners
- Create events that generate public interest
- Create weekly employee schedules to manage business needs
- Actively recruit and fulfill new hire process for employees
- Interviewing potential employees and administering job offers to new hires
- Responsible for the new-hire orientation program and paperwork, including; I-9, W-4, New hire worksheet, 8850, EEO Form, and audit new hire paperwork for completeness and accuracy.
- Interact with public as a brand ambassador
0-5 years of experience
Responsible for hiring and development of crew members and trainers
- Completed schedules and projections weekly
- In charge of labor line item
- Conducted monthly crew trainer meetings
0-5 years of experience
- Supervise and manage the overall performance of staff in my department.
- Oversee entire operations of store.
- Worked directly with all levels of upper management to implement effective strategic business goals.
- Exceeded and met sales quota.
- Plan, implemented and executed a timely seasonal visual floor-set move.
- Analyzing, reporting, giving recommendations and developing strategies on how to improve recruitment techniques.
- Resolve customer complaints regarding sales and service.
- Recruited and interviewed new employees. Trained new personnel with developing sales technique and maintaining visual standards.
- Have experienced in developing and directing individuals as well as associate staff.
0-5 years of experience
- Oversee employees and management staff for a $2.5 million dollar restaurant
- Responsible for P & L, creating and maintaining sales/product targets
- Deployment of new product
- Hiring, training, and maintaining 60 employees
- Planning and executing events
0-5 years of experience
Manage large global portfolio of projects for financial sector customer
- Perform regular Quality Project Reviews (QPRs) to ensure high level of project health
- Implemented Quality Assurance/Quality Check process and peer reviews for project status reporting to customer executives.
- Participate in organization planning, providing leadership and support to ensure business objectives are met.
- Assign individuals and collaborate with other leaders to allocate employee resources in a manner that meets corporate, project/account, and individual development needs.
- Accountable for business results including meeting client satisfaction, productivity, financial, and other business measurements.
- Provide Executive level reporting and metrics for the global project portfolio
- Establish clear performance expectations, hold people accountable for results and provide employees feedback to improve performance.
- Recognize contributions by employees and teams.
- Support change, encourage employees to innovate, evaluate suggestions, and remove obstacles to implementation.
- Mentor and coach employees to assist in developing skills and capabilities to best meet their career desires and current or future business needs.
6-10 years of experience
In charge of daily deposit for store
- Hiring/ new hire paperwork
- Scheduling (manager and crew schedule- weekly)
- In charge of labor controls
- All new training is administered to managers by me
- Setting daily/ weekly targets
6-10 years of experience
My duties include opening and closing the store.
- Set up daily schedule assgning the crew members to their jobs for the shift and daily store operations.
- Responsible for changing cash drawers, counting cas drawers, entering those figures into the computer, and taking the deposits to the bank.
- Active in new employee training and orientation on core and new menu items.
- Ensure employees are following proper food handling procedures to ensure food safety.
- Responsible for counting inventory and ensuring product is received on truck delivery.
- Ensuring the customers receive fast, accurate, and friendly service.
- Ordering food, dry stock, operating suppies, and paper products within the store to perform daily operations.
- Track and record drive-thru targets to crew to meet targets.
- Complete weekly walk thru of cleanliness and planned maintenance tasks tracking scorecard measures.
0-5 years of experience
- Supervises the care staff-hiring, training, scheduling, and job performance
- Conduct hiring, orientation and retention
- Responsible for payroll and benefits processing
- Process employee paperwork, maintain resident administrative files, accounting and personnel files, workers’ comp & disability
- Support the management of resident care as well as budget development and implementation of cost controls
- Provide conflict resolution
- Respond to unemployment claims, workers’ compensation claims
6-10 years of experience
- Manage the daily operations of a Customer Interaction Center (CIC) that receives approximately 1,500 interactions per day, consisting of approximately 30 to 40 call canter agents while executing strategies to improve and maintain exceptional customer service experience and call center service levels.
- Work closely with second and third tier support groups in order to maintain stable call center operations and application productivity for Single Family, Selling and Servicing, as well as Mortgage Loan Delivery applications.
- Strategically identify weaknesses and/or inconsistencies in processes and gather necessary information via proper reporting tools to correct and modify existing work flows to ensure up-to-date procedures and efficiency.
- Utilize various reporting tools and support applications to evaluate Call center metrics on a daily, weekly, monthly and annual basis. Provide consistent feedback regarding the job performance for individual agents as compared to their peers.
- Conduct customer interaction call quality assurance monitoring in order to ensure complete and accurate information is being reported to customers as well as complete and accurate call interaction/ticket logging is performed by call center agents.
- Conduct weekly one on one’s and team meetings for Full time employees and contractors to inform team of new and upcoming details that may affect forecasted call volume and knowledge content.
- Deliver Mid-year and End of year performance reviews to [company name] Full Time Employee’s based upon call center Key Performance Indicators (KPI’s).
- Assess individual call center agent performance strengths and areas of improvement to suggest or establish growth opportunities and career development training.
- Create, edit, document and implement best practices for Call Center procedural guidelines, agent training and call center support requirements.
0-5 years of experience
Run floor on overnight shift
- Shut down system and bring it back up for the next day
- Count and enter inventory every night
- Count down drawers and do deposit for the evening and overnight shift
- Handle customer complaints
- Make sure store is stocked and clean for next shift
- Make sure that food is prepared fresh and correctly, complete food safety
- Check that inventory is not out of date
- Monitor, coach, and direct employees
People Manager Duties and Responsibilities
The duties performed by people managers vary based on the size of the staff and the size of the company. However, these core duties are essentially the same for all people managers:
Assess Staffing Needs People managers assess the business’s staffing needs and determine how many employees are needed to meet this mark.
Evaluate Employees People managers regularly evaluate employees to determine how well they’re fulfilling their job and whether or not they’re meeting company standards for professionalism, attendance, and work performance.
Supervise Staff People managers supervise all staff members to determine how well they function in their jobs on a day-to-day basis. This includes creating written evaluations for other management staff to read.
Process Employee Leave and Vacation Requests People managers process requests for maternity leave and other types of work leave, including vacation and personal day requests. They pass this information along to relevant managers and supervisors.
Manage Employee Relations People managers listen to problems employees have with coworkers and managers, and file complaints as needed with upper-level management.
Interview and Hire Staff People managers interview and hire new employees and provide them with any new hire and orientation paperwork in accordance with company policies.
Fire Employees People managers fire employees who fail to meet minimum company standards in any area on a consistent basis and inform employees of this decision.
Advise Upper Management People managers advise upper management on policy issues concerning sexual harassment, employee relations, and other staff matters.
People Manager Skills and Qualifications
People managers are leaders who assess potential and existing staff members, make hiring and firing decisions, and provide management with information about individual employee performance and company employee policies. Employers hire people managers who have the following specific skills:
- Personnel management – people managers hire, fire, supervise, and evaluate employees, all of which require strong management skills
- Communication skills – because people managers perform interviews and advise management on employee policies, excellent verbal and written communication skills are essential for this job
- Analytical thinking – people managers use analytical skills to evaluate employees
- Computer skills – people managers frequently work with a variety of software programs to manage scheduling, evaluations, and new hire paperwork
- Interpersonal skills – people managers speak with employees about their needs and concerns and advise management on employee policies, which both require interpersonal skills
- Attention to detail – people managers use observation and attention to detail to supervise employees
People Manager Education and Training
Many employers seek people managers who have a bachelor’s degree in business, human resources, or a similar field. Employers also desire candidates who have previous experience in human resources or management. Paid job training is provided to people managers, during which time they work under close supervision from a senior human or another member of upper management. This training period varies by employer.
People Manager Salary and Outlook
Job data from the Bureau of Labor Statistics (BLS) shows that human resources managers (who are interchangeable with people managers) earn $110,120 in annual income. There were more than 100,000 jobs for human resources managers in 2016, a number that’s projected to rise 9 percent through 2026. This rate is as fast as the national average. Full-time people managers receive benefits that include healthcare coverage with dental and vision benefits. Lfe insurance, retirement planning options, paid vacation, paid holidays, and sick days are usually included in standard benefits packages.
Helpful Resources
Browse these helpful resources to find available jobs, career tips, and work strategies for people managers:
National Human Resources Association – browse job openings in human resources and people management, find upcoming networking events, and take advantage of professional workshops at the NHRA website
The HR Answer Book: An Indispensable Guide for Managers and Human Resources Professionals – get answers to tough people management questions with this guidebook that addresses more than 200 questions HR managers are likely to face
Academy of Human Resource Development – find networking communities, get valuable management tips, look for upcoming training events, and explore other resources for people managers and HR professionals at this website
Essential HR Handbook: A Quick and Handy Resource for Any Manager or HR Professional – use this handbook to learn how to handle the day-to-day issues that people managers face. The text includes checklists, tools, and tips
IPMA-HR – look for certification programs, job openings, training courses, upcoming events, and networking opportunities with this site designed for HR professionals
The Manager’s Guide to HR – learn how to perform the basic functions of an HR manager with this book, which covers hiring, firing, performing evaluations, and other core tasks
Human Resources Cover Letter Examples
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People Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
