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Technology Assistant Resume Samples
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0-5 years of experience
- Developed an Application that would give the Analysis of number of diners to the amount of food served with respect to time.
- Improved the customer satisfaction by 50% and reduced the food wastage by 30%.
- Designing feedback forms and conducting web based surveys.
- Created and maintained forms where students can create their profiles, save favorite items, and place their carry out orders ahead.
0-5 years of experience
- Troubleshot various types of hardware and software including Microsoft Outlook and Word, Google Chrome, Mozilla Firefox, Adobe Acrobat DC, Projectors, and Desktop and Laptop computers, resulting in increased productivity and reduced downtime for staff and students
- Utilized Symantec Ghost Cast to reimage two to three laptop and desktop computers at a time for mass deployment
- Assisted between ten and fifteen students, alumni, and staff per week with portal account reset
- Performed equipment maintenance checklist on three floors on a regular basis ensuring a decrease in equipment failure
- Fulfilled between thirty and sixty equipment requests per week for video conferences, PowerPoint presentations, and other university events
0-5 years of experience
- Organized facility’s events calendar to support the need for audio and video equipment.
- Efficiently handled work orders requiring assistance in the installation of hardware or software.
- Provided technological support to ensure that important university events ran accordingly.
- Managed a database of key fob users and secured access to authenticated individuals.
- Created annual inventory spreadsheets for the university to maintain a well-adjusted budget and prevent over spending.
0-5 years of experience
Created and delivered computer based lesson plans that integrate with other class projects
- Created a plan for helping students of all levels develop basic computer proficiency, including cyber safety
- Maintained all on-site technology, including troubleshooting for staff and recommending school purchases
- Assisted in other roles around the school as needed, such as supervising lunch or recess
10+ years of experience
Assisted managers and staff members with IT related problems and inquiries.
- Setup and maintained office wide email and email clients.
- Encoded and assisted in the distribution of customer entry submissions to company awards
- Kept and maintained spreadsheets and databases of customer entry submissions
- Repaired office equipment and company computing equipment as needed.
- Worked closely with customer service department to resolve customer submission
- Supervised third-party contractors and vendors as needed.
0-5 years of experience
Resolved technical issues with network and windows in the school
- Troubleshoot issues with technology board, printer and fax machine
- Repaired or replaced keyboards, mice, monitors and hard drives
- Assisted Principal with all technology related inquires and repairs
- Support students in developing their technology skills
- Supported teacher in controlling behavioral and emotional occurrence
0-5 years of experience
- Maintained high standards of customer service
- Troubleshot desktops, printers, and healthcare applications
- Used Windows 7 operating system
- Managed Active Directory Users and Computers
- Logged tickets for incidents
- Created new user accounts and email accounts using Microsoft Exchange Server 2008 R2
0-5 years of experience
- Met with clients to plan out graphic, set, and character designs for 2D/3D online courses
- Profile photo editing
- Animated intros for online courses and website videos
- Illustrated graphics for online course content
- Art directed illustrators to create 45 illustrations for online russian class
- Designed logos and banners
- Administrative duties including answering phones, signing packages, and scanning paperwork
10+ years of experience
Circulate and maintain instructional multimedia equipment in an elementary public school.
- Provide multimedia setup and video recording of special events.
- Oversees and maintains computer lab, primarily Mac equipment.
- Assists in teaching students about new technologies, i.e. Microsoft Word, Scratch, typing programs, iMovie, etc.
- Work closely with school library media specialist with curriculum support.
- FMA newsletter, yearbook, and flyers.
6-10 years of experience
- Responsible for the LAN network with 150+ connections.
- Troubleshot and repaired PCs on the school’s network.
- Facilitated presentations and staff development workshops.
- Integrated technology into the classroom.
- Assisted with the creation of a Three-Year Technology Plan.
- Planned and implemented the school’s audio and video productions.
- Webmaster for the school’s website.
- Assisted the teachers in the classroom.
- Supervised classes at recess and on field trips.
- Performed school-related duties.
0-5 years of experience
- Helped manage technology across district
- Maintained networks and portable devices
- Worked as part of a team to ensure the safety and security of student cyber activity
0-5 years of experience
- Resolved computer issues
- Used call logging software to maintain call records
- Taught people to use technology
- Helped people quickly in stressful situations
- Provide friendly customer service
0-5 years of experience
- Utilize time management skills to manage IT projects to ensure timely end user support
- Create and maintain all employees’ network, manufacture, and vendor profiles
- Maintain with integrity a detailed record of all essential IT business functions
- Train all employees’ in technical applications and new IT business solutions
- Providing timely support for 120 users
- Manage professional environment containing 200+ devices
0-5 years of experience
- Repairs computers, peripherals, and electronic equipment for the purpose of maintaining equipment in a safe and functional operating condition.
- Installs computer hardware, peripherals, and application software for the purpose of maintaining overall site operations.
- Performs other related duties as assigned for purpose of ensuring the efficient and effective functioning of the work unit
0-5 years of experience
- Resolve technical issues for a population of 5,000 students and staff with little to no supervision.
- Practice detailed written and oral communication with coworkers and other departments within IT.
- Stage and configure various AV equipment for special events.
- Maintain security of sensitive information and proper destruction of hard drives.
0-5 years of experience
Create and Maintain user accounts
- Configure laptops/desktops, Configure Lotus Notes and Novell
- Troubleshoot printer, network connections, software incompatibility, internet usage, and PDA synchronization
- Equipment inventory, laptops/desktops/printer maintenance
- Training support for West Central Joint Services staff
0-5 years of experience
- Assist users with hardware, software, A/V recording, gaming, virtual reality, and 3D modeling and printing
- Teach various workshops related to technology
- Oversee daily operations and maintenance of the facilities
- Enforce lab policies and access to the spaces
- Create and develop digital signage, update social media, and plan events
0-5 years of experience
- Communicate with 100+ coworkers through weekly newsletters to efficiently complete short and long-term goals.
- Facilitate supplemental lessons for students such as teaching whole groups on new apps relevant to assignments.
- Support staff through one-on-one and whole group training sessions.
- Create a hospitable environment for all visitors by being visually present and engaged with their questions.
0-5 years of experience
Research and Technology Assistant
- Implementing new math learning interventions
- Data input and verifying its accuracy
- Managing computer hardware and software
6-10 years of experience
- Interacting with youths on how to do to learn media
- Planning and informing youths and parents about new product launch and future projects
- Running online marketing campaign and garnering media and public attention
- Ensuring messages are correctly typed and shared across multiple networks
- Preparing reports for management
6-10 years of experience
- Utilize exceptional customer service to hundreds if not thousands of guests daily
- Defuse upset and distressed customers
- Participate in staff hiring and training
- Building maintenance
- Cash control
- Perform all job function in the theater including lobby, concessions, box office, projection, and serve as acting Manager in the General Manager’s absence
0-5 years of experience
- Provide technical support to faculties across the university
- Assisted a high-volume of customers everyday in their issues
- Experience in logging and tracking tickets using a tool called Service-Now
0-5 years of experience
- Troubleshooting signal flow of audio workstations and synthesizers
- Managing and maintaining professional level audio equipment
- Provide assistance with audio workstation set-ups
0-5 years of experience
- Reports directly to System Administrator. (Two person IT team, 300 employee company, 14 Departments).
- Setup and installs computers, iPhones, Android, Printers, PC maintenance, repairs, upgrades, basic networking.
- Monitors, operates, coordinates and assists others in the operation of computer hardware, software and peripherals. (Desktop Support)
- Users supported range from Upper Management, Office workers, Project Managers, Shop Managers, Shipping, Graphic Designers, QA, and Tool Builders.
- Experienced in setting up and troubleshooting manufacturing software such as Tebis, WorkNC, Verisurf, Teamcenter, Enovia, and E2.
- Experienced in Windows XP, 7, 10
- Manages IT inventory and asset management.
- Documents IT procedures how to guides and documentation.
- Responsible for Product research and recommendations.
0-5 years of experience
- Assist students and staff in making effective use of technology in support of the educational program.
- Assists in the inventory of computer hardware and software at each building.
- Assists with maintenance and repairs of technology equipment, as assigned.
- Assists in setup and installation of new technology.
- Assists in installation of software upgrades on workstations.
- Assists with set-up and maintenance of district phone and security systems.
- Assists with in-service training, workshops and individual instruction for staff and teachers, as necessary.
- Operate and manage audio and video equipment in large-group areas like auditoriums.
0-5 years of experience
- Install, implement, and manage technical resources
- Install images, printers, projectors and auxiliary equipment
- Assist end users with hardware and software applications
- Maintain usage schedule, appearance, safety and functionality for labs and equipment
- Provide training to reinforce staff’s knowledge of current and new equipment
- Manage and maintain accurate building technology inventory records and counts
- Coordinate with department and building staff in ordering and maintaining computer supplies
- Assist with the installation, configuration and updating of various software
- Evaluate status of disabled equipment and perform initial troubleshooting
0-5 years of experience
- Completed basic coding training.
- Worked with ServicePRO and Spyware Software System.
- Interacted with students and faculty in person, over the phone, and via email regarding different questions or problems they had with their devices
Technology Assistant Duties and Responsibilities
Job duties vary for technology assistants depending on the computer hardware and software programs used in the building where they work. In any environment, however, technology assistants perform these core job duties:
Provide Technical Support and Training Technology assistants provide technical support for using computer accessories and computer software programs, such as teaching a user how to access email. They also answer questions about properly using computer applications and hardware.
Troubleshoot Software Issues Technology assistants troubleshoot computer software problems to isolate technical issues and determine their cause.
Perform Computer Maintenance Technology assistants perform computer maintenance to keep programs and hardware functioning smoothly. This includes installing updates and new software, performing hardware cleanup, and physically cleaning computers and equipment.
Replace Accessories Technology assistants replace nonfunctioning accessories like mice, monitors, and keyboards as needed.
Technology Assistant Skills and Qualifications
Companies prefer technology assistants who are detail-oriented problem-solvers that possess the following essential skills:
- Customer service – because technology assistants provide assistance and training to others, strong customer service skills are highly desired by employers
- Mechanical ability – technology assistants use their mechanical skills to install, diagnose, repair, and replace hardware, computer accessories, and office equipment
- Communication skills – technology assistants use good verbal communication skills to relay complicated information about computer software programs in a way that’s easy for others to understand
- Computer skills – technology assistants work with computer programs daily, which requires excellent computer hardware and software skills
- Problem-solving skills – technology assistants use sharp problem-solving abilities to diagnose and fix computer problems
- Attention to detail – good attention to detail is essential for technology assistants, who must diagnose computer problems and office equipment issues
Technology Assistant Education and Training
Technology assistants need at minimum an associate’s degree in computer science, information technology, or a similar field. However, many companies require technology assistants to have a bachelor’s degree in one of these fields. For some employers, past work experience can substitute for formal education. Technology assistants go through little job training because they already have the education to understand the basic functions and daily duties associated with the job. Employers do provide technology assistants with an orientation period to familiarize them with the software programs and computer hardware used by the company. The orientation period typically lasts at least one week.
Technology Assistant Salary and Outlook
According to the Bureau of Labor Statistics (BLS), computer support specialists (who perform the same duties as technology assistants) earn a median salary of $52,810 yearly and $25.39 hourly. According to job data from PayScale, the median annual pay rate for technology assistants is $35,959. The BLS projects jobs in this field will grow 8 percent through 2026. This is faster than the average national job growth rate. Full-time technology assistants receive paid sick days and vacation leave. A majority of employers provide health insurance coverage with medical and dental benefits to full-time technology assistants. Part-time technology assistants do not typically receive benefits.
Helpful Resources
Find real-world job strategies and skills, job opportunities and education resources, and news updates and event dates with these books and websites geared towards technology assistants:
Association for Information Systems – visit the AIS website to learn more about working with information systems. This site also has career services, webinars, and other content for professionals who work with digital systems
A+ Guide to IT Technical Support – this book has step-by-step instructions for working with common computer hardware and software programs. Each chapter covers basic concepts technology assistants need to know
Technology Services Industry Association – research education options, training websites, and current technology topics at this website designed for all technology services professionals
Technical Support Essentials: Advice You Can Use to Succeed in Technical Support – learn tips and tools for providing technical support that solves problems
Association of Information Technology Professionals – AITP has information about training programs, upcoming event dates, and member benefits for information technology professionals of all kinds
A Guide to Computer User Support for Help Desk and Support Specialists – learn how to manage troubleshooting and problem-solving to provide efficient computer support, skills that are essential for technology assistants
Information Technology Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
