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Police Dispatcher Resume Samples
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0-5 years of experience
Received incoming telephone or alarm system calls regarding emergency and non-emergency requests for police, fire, and emergency ambulance services.
- Determined proper response requirements and relative priorities of situations, and dispatched units in accordance with established procedures.
- Recorded details of calls, dispatches, and messages.
- Entered, updated, and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Maintained access to, and security of, highly sensitive materials.
- Relayed information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
- Learned material and passed required tests for certification.
0-5 years of experience
Received emergency and non-emergency calls from the public and law enforcement agencies via telephone, radio systems and computer-aided dispatch (CAD) systems
- Prioritized calls and dispatched appropriate police units and other agencies (Including Fire and EMS)
- Coordinated with local agencies via phone to accommodate for emergencies on NJ Transit buses and trains throughout the state of New Jersey and parts of Pennsylvania and New York
- Reviewed security footage of crimes and relayed inform to field units
- Accessed and entered sensitive data in local/state/national databases
- Performed record checks and organized resulting information into packets and distributed them to the appropriate parties via fax or email
0-5 years of experience
Provided customer service for the campus and neighboring community via phones, walk ins, and email.
- Dispatched officers to calls in an emergency response agency setting.
- Monitored fire alarm and secured door activations campus-wide.
- Assisted with support tickets in access clearances using physical security programs SALTO and CCure.
- Wrote training manuals for new employees.
0-5 years of experience
Answered all incoming emergency & non-emergency calls and dispatched all public safety personnel and equipment to calls for service
- Trained and evaluated candidates and patrol officers in proper dispatch procedures and protocols
- Accurately disseminated information to local, state, and federal agencies
- Monitored closed-circuit television of prisoners and the building’s interior/exterior
- Operated the National Crime Information Center (NCIC) database
- Assisted the public with basic needs
6-10 years of experience
Dispatched officers to various emergency and non-emergency situations
- Coordinated responses with different agencies via BAPERN among other mediums
- Oversaw large-scale operations and events (i.e. Marathon Bombing, July 4 Celebrations, Parades, etc.)
- Answered and entered calls for assistance from numerous sources
- Provided translation for Chinese-speaking individuals contacting Operations
0-5 years of experience
- Provided force protection for high-valued assets
- Conducted routine security checks throughout residential and industrial areas
- Enforced rules and regulations
- Manged shift schedules and security positions
- Answered 911 calls and wrote incident reports
0-5 years of experience
- Operated and maintained mobile dispatch vehicles and equipment.
- Executed daily operations of Positron phone lines.
- Questioned callers to determine their locations and the nature of their problems in order to determine type of response needed.
- Entered, updated and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration and stolen vehicles.
0-5 years of experience
Dispatched and deployed police officers and emergency personnel to 911 emergency calls.
- Answered and responded to all calls that came into the police department’s eleven phone lines; including all calls to [company name] when the main switchboard was closed.
- Operated LEIN computer system (statewide information system that assists all criminal justice agencies in identifying criminal behavior of offenders in Michigan). Audited all warrants in the LEIN computer system.
- Made modifications to the LENEL system as needed.
- Monitored and responded to [company name] alarms, Acuweather and Educable systems and TDD system for the hearing impaired.
- Sold parking permits, accepted ticket payments, and impound fees.
- Proficient in Microsoft Office, Word, and Excel.
6-10 years of experience
High volume emergency and non-emergency call center.
- Assisted citizens through stressful and life altering situations.
- Collaborated with police organizations for community education.
- Maintained locations and types of calls for multiple officers at a time.
0-5 years of experience
Answered 14-15,000 incoming phone calls a year, including 911 emergency calls, on a 12 line system
- Monitored 9 radio channels and responded appropriately when needed
- Routine usage of the highly confidential National Crime Index Center for queries and entries
- Heavy data entry and routine checks for accuracy
- Assisted with training of new dispatchers and police officers
0-5 years of experience
Receive telephone and other electronic requests for emergency assistance including 911 and administrative calls.
- Providing pre-arrival instructions including but not limited to; CPR, first aid, etc.
- Police dispatching utilizing computer, radio, telephone and other electronic communication equipment
- Using computer based systems for background checks including but not limited to; CJIS, AOC, NCIC, etc.
- Multi tasking with the operation of answering the radios, 911 and administrative calls, and entering data into the computer.
- Maintaining a calm and professional demeanor during all emergency and non emergency situations.
0-5 years of experience
Well-versed in operating a two way radio system with local police officers and community assistant personnel.
- Coordinate responses of public safety units to emergency sites or in-progress crime situations.
- Excellent communication with crime victims and witnesses requesting police or medical assistance.
- Quick in estimating the intensity of conflict and utilizing lateral thinking to resolve issues with county residents and police officers.
- Provide confidentiality and empathy to both victims and witnesses.
- Hostage/crisis negotiations training, Critical Incident Training
- In training to be a Certified Training Officer
- Emergency Medical Dispatching certified / CPR Certified
0-5 years of experience
Answered multi-lined phone including both administrative and emergency calls.
- Relayed information with officers via 2-way radio.
- Updated call notes with necessary information provided by officers on scene as well as callers over the phone.
- Responsible for maintaining working knowledge of where all the officers were at any given time.
- Ability to multi-task
- Ability to remain calm during high stress situations and maintain control of radio traffic or callers on the phone.
0-5 years of experience
Operate multiple computer systems, including the 9-1-1 computerized telephone system, and computer aided dispatch (CAD)
- Quickly identify the need for police services, both in emergency and non-emergency situations
- Typing above 62 WPM
- Displayed superior performance and professionalism at BCSD Frank West Elementary on July 09, 2014 that resulted in the arrest of 2 individuals
6-10 years of experience
Dispatching police calls for 22 towns in Cheshire County.
- Receive 911 and Non emergency calls through a multi-line phone system and dispatched those calls to the appropriate agency and officer on duty using a Motorola computerized radio system.
- Multi-tasking and typing skills very essential in job performance.
- Entered Warrants, Criminal Record checks, Drivers license and Motor Vehicle queries for requesting officers using the State Police Online Telecommunications System (SPOTS).
- Entered Caller information and details into a five screen Computer Aided Dispatch System.
- IMC/LAN Software.
- Maintained an accurate running log during my ten hour shift.
0-5 years of experience
Received 4 month Basic Communicator Officer, Emergency Medical Dispatch and CPR training
- Worked one on one with trainer for hands on experience to perform the duties of a dispatcher until I was cleared to be on my own.
- Receive, screen, and priorities 911 Emergency and non emergency calls for service from the public requiring law enforcement, emergency medical service and fire personal.
- Perform computer records checks to include in house CAD system, state warrant system, CJIS and NCIC.
- Organize, process and disseminate information via two-way radio.
- Maintain verbal contact with caller for the purpose of updating in-progress calls and continually update responding units.
- Perform call taker duties consisting of receiving detailed information from citizens requesting police or other emergency service, entering this information into the CAD system, processing this information, and furnishing any applicable instructions to the citizen.
- Use a wide variety of resource materials to aid police officers in the field.
0-5 years of experience
Answered emergency (911 and 10 digit emergency) and non-emergency call lines for all member agencies and simultaneously enter pertinent information into the computer using a Computer Aided Dispatch (CAD) System.
- Calmed, negotiated, advised and provided instructions to callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls.
- Dispatched police, fire and medical units as appropriate via radio transmissions; anticipated problems and responded to units as necessary.
- Continually updated information as it was received, entered into the CAD and updated units as to new information or instructions including follow up and updated status of calls
- Processed more than one call at a time.
- Assisted co-workers as necessary when available.
- Represented the Center while participating in local, regional or state functions related to public safety.
- Maintained accurate records
- Obtained and maintained certification for Emergency Medical Dispatch through APCO.
- Obtained and maintained certification from APCO in Public Safety Telecommunicator 1(PST1) and Advanced Fire Communications.
0-5 years of experience
Dispatched telephone and electronic request for emergency assistance
- Obtained, verified and recorded location of emergencies in a CAD system
- Relayed information and instructions to patrol units via radio
- Entered pertinent information in local, state and national databases
- Coordinated the dispatching of patrol units involving two or more government units
0-5 years of experience
Operate computer aided dispatch system including maintaining officers’ radio log, typing case reports, and checking on property or criminal activity.
- Maintain computerized records of auto registration permits and citations issued.
- Receive and provide response to emergency and informational telephone calls including 911 emergency lines and radiophone.
- Initiate and receive public safety radio traffic using a multi-band law enforcement network to dispatch police officers.
- Maintain records including after hour contact list, check out sheets for keys and portable radios and daily activity log
- Acts as the receptionist for the campus security office
- Perform general clerical and office work, including typing, proofreading, filing, checking and recording information.
0-5 years of experience
Receives and dispatches information to the officers and other agencies using the 800MHz radios, telephones, computer aided dispatch (CAD) and other telecommunication equipment.
- Receives and routes calls to and from the officers based on priority and nature of the call.
- Monitor the radios in order to provide assistance during emergency situations.
- Talk to citizens requesting assistance during various situations and relays emergency information to the officers.
- Monitor the cameras and report anything suspicious
- Inputs and retrieves information from Computer Aided Dispatch, National Crime Information Center (NCIC), Criminal Justice Information System (CJIS) to relay to officers and other agencies.
- Provide public and officer safety at all times.
10+ years of experience
Received calls for unlock doors, battery boosts, unlock vehicle, suspicious persons, theft calls, 911 calls, etc.
- Dispatched Officers and guards to service calls
- Handled 911 calls: medical emergencies, fire, SAPD.
- Maintained radio log on all calls on the CAD system.
- Acknowledged intrusion and fire alarms for all campus and off campus buildings.
- Ran checks on TLETS/NCIC system.
6-10 years of experience
Monitors, coordinates, and relays radio and telephone traffic from field units, other law enforcement agencies, and citizens in emergency and non-emergency situations.
- Prioritizes and organizes call load according to nature and type of assistance required.
- Records and maintains accurate documentation of all field units’ locations and activities within INTERGRAH CAD. Documents information pertaining to criminal activity and other critical events.
- Appointed to certified trainer. Assisting new employees overcoming the daunting task of handling critical calls and situations within all facets of law enforcement.
- Contacts by radio or telephone other agencies, citizens, and businesses to obtain or relay information pertinent to calls.
- Performs NCIC/CCIC functions. Updates CADDBM with Colorado Live Track client information.
- 3 years supervisory experience. On several occasions, have been asked to perform duties of acting supervisor on various shifts. In this role I assist management with administrative tasks such as filling staffing levels, handling citizen complaints and leading in critical incidents.
0-5 years of experience
Supervised daily operation of the Police Communication Center
- Performed evaluations to ensure policies/ procedures were adhered to by department
- Dispatched calls to Police officers, EMS and the Fire Department.
- Conducted criminal background checks and warrant verifications
- Monitored security cameras and alarm system
0-5 years of experience
- Took citizen complaints, and emergency calls, dispatching police office, fire personnel and EMS
- Received official commendation from Fort Wright Fire Department following major highway emergency (Oct 2010)
- One of three dispatchers on-staff at any given time
- Dispatch center was centralized – working with emergency services in 13 separate cities
- Data Entry using specialized computer dispatching/mapping system
0-5 years of experience
Answering and responding to emergent phone calls
- Dispatching fire and police services appropriately utilizing CJIS dispatching system
- Attended monthly 9-1-1 response system classes
- Maintained CPR certification yearly
- Remain composed in high stress environment
0-5 years of experience
Dispatch for three Police Departments
- Corresponded with Missouri State Highway Patrol, bordering law enforcement agencies, and emergency services in other surrounding counties.
- Enter wanted, stolen entries
- Ran and maintain criminal history records.
- Monitor radio frequency, answer emergency and nonemergency calls on administrative and 911 lines.
- Work with a CAD System (computer assisted dispatch), REGIS, and MULES
10+ years of experience
Handle all incoming emergency calls.
- Train newly hired dispatchers.
- Operate Cjis and Qed, CAD computer systems.
- Monitor people through complex monitoring system, assess the safety of prisoners; investigate and resolve
- Responsible for multiple phone lines; including six 911 lines.
- Dispatch Police Officers to their appropriate calls.
6-10 years of experience
Monitor emergency and non-emergency telephone lines and radio frequencies simultaneously
- Dispatch police and appropriate emergency resources in response to various incidents
- Maintain dispatch documents and records, prepare case reports
- Monitor prisoners in holding cells for proper conduct, safety and medical or other needs
- Assist officers and detectives with criminal inquiries and investigations
0-5 years of experience
Receive emergency and non-emergency requests for police, fire protection, medical, or emergency services.
- Evaluate and prioritize calls for service and dispatches appropriate personnel and equipment.
- Perform data entry, maintain files and reference manuals; and perform other clerical duties.
- Monitor and operate emergency alarms, making immediate contact with appropriate agency/personnel.
- Monitor and arrange all Dispatch Center equipment, including all radios.
- Obtain relevant information and input data.
- Perform other duties as assigned.
Police Dispatcher Duties and Responsibilities
Police Dispatchers typically perform various tasks to ensure a prompt response to calls for service. We have reviewed several job listings and found the following among the core Police Dispatcher duties and responsibilities.
Receive Calls The main job of a Police Dispatcher is to handle initial calls for emergency and non-emergency situations. Police Dispatchers must assess the nature of each call and determine the proper personnel for response. They will log such information as caller’s name, location, parties involved, nature of the call and any other pertinent details they will need to relay to law enforcement officers and other responders.
Coordinate Law Enforcement and Other Personnel Once they have logged a call, Police Dispatchers will use a two-way radio system to relay all information to law enforcement officers who will be responding to the scene. Police Dispatchers will also determine if other responders are required, such as medical responders, fire fighters or tow trucks, and dispatch these services as needed.
Answer Queries Police Dispatchers maintain communications with law enforcement officers who respond to a call. They will provide additional information as requested by an officer, such as validating a driver’s license or researching possible outstanding warrant information. Police Dispatchers might also answer queries from the public regarding non-emergency situations.
Police Dispatcher Skills
Police Dispatchers are expected to possess strong written and verbal communication skills, as much of their time is spent speaking with law enforcement officers, emergency personnel and the public. They must be detail-oriented to ensure they are relaying the proper information to officers as they dispatch calls. In addition, Police Dispatchers should be able to exercise strong problem-solving and customer service skills and have the ability to work well in stressful situations. In addition to these general skills, a Police Dispatcher could be expected by potential employers to possess the following skills. Core skills: Based on job listings we looked at, employers want Police Dispatchers with these core skills. If you want to work as a Police Dispatcher, focus on the following.
- Understanding police and dispatch codes and procedures
- Coordinating various personnel for emergency response purposes
- Operating radio and communications systems
- Handling stressful situations and calming distressed callers
- Knowing local laws and ordnances as well as geographical areas
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your Police Dispatcher toolbox and broaden your career options.
- Type at least 35 words per minute
- Knowledge of Microsoft Office applications
Police Dispatcher Resources
It is beneficial to research additional information if you are considering a career as a Police Dispatcher that can give you insight into the challenges and responsibilities of this position. Below, we have provided links to online and print resources about this career. On the Web
911 Dispatcher Blog – A blog recounting real-life, personal stories about being a 911 and Police Dispatcher.
9-1-1 Magazine – An online publication offering articles and features about trends, technological updates and real-life stories about 911 and police dispatching. Industry Groups
Association of Public-Safety Communications Officials (APCO) – The largest and oldest organization of its kind, APCO offers professional development and training opportunities for Police Dispatchers and related professions. APCO hosts conferences, summits, online courses and certification.
National Emergency Number Association (NENA) – An organization providing training and certification programs for Police Dispatchers and 911 operators with webinars, live courses and study groups in addition to forums and conferences. Books
Under the Headset: Surviving Dispatcher Stress – Written by a 27-year veteran in the field, this book explores the effects of stress on dispatchers and how they can cope with it.
Answering 911: Life in the Hot Seat – A personal account of the day-to-day challenges and successes of being an
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
