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6-10 years of experience
My duties as a Title Clerk were quite extensive. My duties included picking up car titles from the clients, which were car dealerships, and fill out the title correctly in order to take the car title to the courthouse to have the title transferred to the new owner. I would notarize the title(s) and bring the new, re-named title back to the clients. The client would give me three days to have the new title(s) revised and back to him/her, and I never missed a deadline.
- Implemented new processes, systems, and marketing strategies to improve customer satisfaction
- Earned trust from the owner by opening and closing the business most days
- Answered any questions the client might have and displayed elevated customer service to ensure loyal clientele
- Handled business via telephone, handled any problems and resolved them on the spot, and managed a wide variety of customer service and administrative tasks.
- Handled the daily flow of heavy amounts of paperwork and also processed invoices and billed renewed invoices to clients.
0-5 years of experience
My duties as a title clerk were quite extensive. My duties included picking up car titles from the clients, which were car dealerships, and fill out the title correctly in order to take the car title to the courthouse to have the title transferred to the new owner.
- Implemented new processes, systems, and marketing strategies to improve customer satisfaction
- Earned trust from the owner by opening and closing the business most days
- Answered any questions the client might have and displayed elevated customer service to ensure loyal clientele
- Handled business via telephone, handled any problems and resolved them on the spot, and managed a wide variety of customer service and administrative tasks.
- Handled the daily flow of heavy amounts of paperwork and also processed invoices and billed renewed invoices to clients.
0-5 years of experience
Processed car deals, verified costs including reconditioning and equipment add-ons. Managed all information regarding motor vehicle registration including legal and state-required documents.
- Prepared all tax, title document and payoff checks for new vehicles/trade-ins; posted vehicle sales and purchases.
- Reported new vehicle sales to the manufacture(s); assemble trade-in vehicle jackets.
- Reconciled monthly vendor statements and processed payments; input inventory control information.
- Registered extended service policy contracts; ensured that name and address files are updated on an ongoing basis.
- Read and interpreted documents encompassing sales agreements, tax and title documents, and procedure manuals.
- Wrote routine reports and correspondence.
6-10 years of experience
- As Sales and Service Coordinator, took all service and sales phone calls, emails and text messages in attempts to answer all questions and set appointments to keep departments working efficiently.
- As CRM Specialist, helped develop a process to effectively track customer traffic and trained staff on this program. Acted as a liaison between the CRM company and management.
- As Project Manager, used my creativity to complete many projects to better the company, as well as, keep traffic and loyalty levels high.
- As Title Clerk, typed deals and registered vehicles in a timely and organized manner to get help complete the sales process.
0-5 years of experience
Obtained necessary title documents to secure company interest on collateral from third parties
- Organized, distributed, and registered all incoming department mail.
- Provided training and assistance to new contractors joining the department
- Recorded high volume data entry using Microsoft Excel on a daily basis
- Assisted in special projects as assigned by Unit Manager and Team Leads
10+ years of experience
Maintained dealer plate log & dealer plate registrations.
- Reviewed all delivered deals for missing and incomplete paperwork.
- Managed on-line manual registrations and assigned used car stock numbers.
- Created open title list and assisted customers with any questions and problems.
- Processed vehicle titles accurately and researched vehicle titles and resolved issues in a timely manner.
- Verified and cut payoff checks.
- Ensured to meet company timelines in processing titles and resolving title issues.
- Processed all payments received from car deals for multiple dealerships.
0-5 years of experience
Processed title work for purchased or trade-in vehicles from customers and local auto dealers
- Completed and forwarded Titles and necessary forms to the Department of Motor Vehicles
- Issued and transferred auto plates and registrations
- Assisted with Spanish speaking clients as needed around the office
- Maintained motor vehicle files and transaction records as required by the state
- Accepted customer payments and updated accounts on a daily basis
0-5 years of experience
As Title and Billing Clerk, I prepared legal transfer documents for the Department of Motor Vehicles to record vehicles sold.
- Performed multiple accounts receivable functions including cash applications and account analysis.
- Cultivated and maintained positive working relationships with internal and external customers.
- High volume invoicing and commercial collection calls as well as calculating sales tax exemptions and journal entries according to GAAP principles and other regulatory requirements.
0-5 years of experience
Provided customer service in the business office of busy car dealership.
- Entered data for new car purchase transactions.
- Efficiently provided the following services: bookkeeping, filing, and answering phones.
- Completed daily cash and check deposits for new car purchases.
- Reviewed and completed loan payoff transactions.
- Assigned Maryland and out of state titles for customers and wholesalers.
0-5 years of experience
Responsible for retail tag and titles.
- Maintained and handled 9 Wholesale accounts
- Handled vehicle sales, payoff checks for new cars, and trade
- Managed the receipt, release and organizations of titles and contracts.
- Performed clerical duties
0-5 years of experience
Process incoming titles on a daily basis
- Assigned special projects and located missing vehicle title
- Created Daily, Weekly and Monthly reports in order to track all the titles for the branches and our indirect lending department
- Assisted both members and employees with title questions
- Worked the Paid Loan List weekly to send out titles to both members and dealerships when the loans were paid off
0-5 years of experience
Made notes regarding vehicle contracts and title status, checked the status of the funded deals.
- Processed title applications, repossession forms and other necessary paperwork.
- Released titles according to company principles.
- Managed the receipt, release, and organization of titles and contracts.
- Performed clerical duties including communicating with clients.
- Handled registration for cars to be titled and submitted data to the state’s Department of Motor Vehicles.
- Handled payoff cheks for trade ins.
0-5 years of experience
Handled four dealerships, processed titles from original owners, title transfers to new owners, helped ensure accurate and timely titling and lien filing of vehicles purchased
- Worked with the Finance Department in order to ensure proper paperwork was received
- Responsible for checking the deal into the Accounting Department for tracking purposes
- Ensured all required documentation was complete and included in the deal
- Also aided the contract clerk as needed to forward contracts on to financial institutions for funding
6-10 years of experience
- Worked with MYOB accounting software to verify all applications for all loans
- Performed accounting duties for the office, including accounts payable, accounts receivable and deposit operations.
- Processed title applications, repossession forms and other necessary paperwork
- Managed the receipt, release and organization of titles and contracts.
- Managed legal paperwork and provided information to our collection attorney including insurance information and violation of contracts
- Organized and monitored out-of-state titles and kept management informed of any missing or problem titles.
- Oversaw the procedure of registration of titles for clients. Kept track of changes in Department of Motor Vehicles documentation, procedures and fees and provided updated information to clients explaining how these changes affected their accounts.
- Tracked and verified employee time.
- Maintained client records and ensured all relevant documents were filed in a secure and systematic order.
0-5 years of experience
Prepared titles, processed loan applications
- Performed daily collection calls
- Scheduled payment arrangements, received payments on loans
- Greeted and qualified applicants for auto loans
6-10 years of experience
Imaged Vehicles for Internet Department
- Disclosed damage on Vehicles for Internet Sales
- Acquired proper DMV paperwork for Vehicle Titles
- Solved DMV fees on Fleet Lease Vehicles with CVR and TriVin programs
- Data Entry in AS400 program
- Answered all incoming calls and transferring calls on a multiline phone system
- Greet Customers and solved problems when necessary
- Overnight all DMV title paperwork to Dealerships
0-5 years of experience
Assisted Lien Placement Department in securing company interest on collateral by obtaining lien releases from previous lien holders, following up with dealerships to confirm title paperwork has been sent to state for processing, and contacting state regarding status of title application process
- Processed incoming mail, positive inquiry documents, and outgoing correspondence via fax
- Provided training and assistance to new contractors joining the department
- Researched documents with no record and located corresponding accounts
0-5 years of experience
Accurately process incoming titles daily from dealerships, match the consignor checks daily to the title and invoice.
- Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer- focused manner.
- Open and accurately record incoming titles daily according to established procedures.
- Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
- Match sold titles with invoices
- Maintains a professional, calm manner when negotiating with difficult or upset customers.
- Maintains a high level of confidentiality.
- Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company.
- Performs other duties as assigned or requested to assure optimum service levels.
0-5 years of experience
Process titles for customers and dealership
- Examined vehicle title for accuracy and conformity to specified requirements
- Performed other duties as assigned by manager or supervisor
- Handled the legal transfer of documents for the Department of Motor Vehicles.
6-10 years of experience
Processed incoming titles ensuring transferability to buyer in an efficient and accurate manner.
- Performed all duties assigned by the Office Manager
- Practiced and ensured that company policies and procedures and state or federal laws are followed at all times.
- Resolved any customer complaints in a friendly, courteous manner. Advise the Office Manager of all serious complaints or incidences.
- Verify accurate title VIN number, odometer reading, release of liens, “free and clear” title and that titles contain no alteration.
- Check vehicle titles for accuracy.
- Ensure that titles are delivered to purchasing dealer.
- Assist customers
- Obtaining cash/check payments
- Administer all incoming calls
0-5 years of experience
Prepare lists of all legal instruments applying to a specific piece of land and the buildings on it.
- Examine documentation such as mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements in order to verify factors such as properties’ legal descriptions, ownership, or restrictions.
- Read search requests in order to ascertain types of title evidence required and to obtain descriptions of properties and names of involved parties.
- Examine individual titles in order to determine if restrictions, such as delinquent taxes, will affect titles and limit property use.
- Verify accuracy and completeness of land-related documents accepted for registration; prepare rejection notices when documents are not acceptable.
- Enter into recordkeeping systems appropriate data needed to create new title records or update existing ones.
- Direct activities of workers who search records and examine titles, assigning, scheduling, and evaluating work, and providing technical guidance as necessary.
- The Auto Title-Clerk processes new and used vehicle sales transactions, verifies information for the accounting department and prepares legal transfer documents for the state department of motor vehicles.
0-5 years of experience
Monitored and maintained customer relations by superb follow up with vehicle contacts
- Prepared flawless vehicle purchase orders in a timely manner
- Processed title work
- Diligently logged and tracked vehicle purchase orders
0-5 years of experience
Responsible for ordering Title Searches on real estate refinances utilizing title software application
- Assemble files for title packages received from abstract company both as a hardcopy and an electronic version
- Review real estate title commitments and mortgages and verify real estate taxes and utilities are current
- Ensure there are no outstanding judgments on individual(s) refinancing
- Post closing information from HUD-1 document into title software application and disburse funding
0-5 years of experience
Process documents for state registration, filling out the proper paperwork and ensuring that tax and title documents are also filled out.
- Check for accuracy in all documents and ensure that all required parts of forms are complete and signed.
- Maintain file of sales, prices, payment, warranties, service contracts and other pertinent information related to the sale or transfer of a vehicle.
- Ensures that vehicle titles are managed in a timely and correct manner so that new vehicle owners, including the financial organizations that loan money, are given proper ownership records in accordance with local department of motor vehicle regulations.
- Maintain professional demeanor.
0-5 years of experience
Processed titles for company vehicles in multiple states according to laws in each state.
- Entered all company vehicles into Excel Spreadsheet according to state and region.
- Renewed all registrations of company vehicles in each region on an annual basis.
- Processed all title applications for vehicles taken out of or brought into company fleet.
- Posted all payable invoices into Great Plains accounting software.
0-5 years of experience
Processed titles for company vehicles in multiple states according to laws in each state.
- Entered all company vehicles into Excel Spreadsheet according to state and region.
- Renewed all registrations of company vehicles in each region on an annual basis.
- Processed all title applications for vehicles taken out of or brought into company fleet.
- Posted all payable invoices into Great Plains accounting software.
0-5 years of experience
Register vehicles for in-state and out-of-state customers by issuing license plates and registrations subsequent to sale
- Handle all title paperwork for processing
- Front desk duties consist of greeting customers, answering incoming telephone calls, accepting payment from customers for service and parts purchases
- Process incentive claims
- Compose letters
- Issue checks to vendors and customers
6-10 years of experience
Open and accurately record incoming titles daily according to established procedures.
- Responsible for recording floor plans and performing auto checks on vehicles.
- Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company.
- Receive and verify invoices and requisitions for goods and services.
- Verify that transactions comply with financial policies and procedures maintaining a high level of confidentiality.
6-10 years of experience
- Communicated with repo companies in resolving invoice and payment issues.
- Created daily spread sheets using Microsoft excel.
- Communicated to help customers with out of state transfers.
- Received, sorted, and distributed all incoming titles.
0-5 years of experience
- Assisted and expedite the closing of escrow packages (Deeds of Trust, Grant Deeds)
- Used in-house software applications (Smartview, Softpro) to convert into paperless system
- Reviewed and uploaded escrow packages and informed title officers of missing documents
0-5 years of experience
Vehicle registration transactions.
- Processed voters registration cards into system.
- Assisted customers with property tax payments and information.
- Processed title changes for customers.
- Answered questions about title change for individuals.
- Issued license plates and stickers to customers.
6-10 years of experience
Provide excellent customer service to each customer and dealer
- Strategically work with each department to accomplish daily tasks
- Communicate with car dealerships to verify the accuracy of sales and vehicle costs
- Process documents for state registration and ensure tax and title documents are complete
- Complete tab renewals for customers
- Receive payments and provide receipts
0-5 years of experience
Answer all customer calls and help all walk in customers appropriately with any issue they may have concerning their car title, registration, license, etc.
- Keep records of all DMV inventory issued, using logbooks or computers.
- Perform general office duties such as typing, operating office machines, and sorting mail.
- Superior customer service skills.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- At the end of each day, I was required to lock away all DMV inventory and log all inventory issued for that specific day.
- Ordered the required office supplies
6-10 years of experience
Process legal and state required documents regarding motor vehicle registration. Ensure accuracy of tax and title documents. Process bills, warranties and service contracts for DMV submission.
- Remain abreast of changing regulatory information
- Create a multitude of memos and letters
- Effectively perform in very high volume department
- Inputting all vendor payables ensuring all appropriate purchase and receiving documents are matched up with the vendor invoice
- Assist in training and developing employees of daily functions
- Prepare reports and spreadsheets for the tracking of motor vehicle plates and registrations
0-5 years of experience
- Customer Service Representative
- Process Title work and payments for Automobile Dealerships
- Answer Phones/ Light Receptionist Duties
- Bay Clerk – Fast paced monitoring and recording of bids placed by customers, keeping up with Auctioneer and posting via computer for bidders to observe as well as notifying Auctioneer of internet bids coming in. Also responsible for delivering proper paperwork to Customer and obtaining customer signatures at end of sale
- Worked with AS400
0-5 years of experience
ADP knowledge, input data in Excel Spreadsheet
- Inventory – Stock in new and used vehicle purchases for 3 dealerships
- Prepare checks to purchase used vehicles.
- Verify and pay off trade-ins.
- Bill out Dealer Trades – sales and purchases
- Assisting billing clerks in breaking down deals and commission for sales people
- Prepare tag and title documents, submit legal transfer documents to the DMV.
0-5 years of experience
Process closings and title transfers of timeshare resale.
- Contact owners for title documents, title research, and other legal documentation for proof of ownership.
- Verify ownership and returned legal documentation to be submitted to resorts for transfer, collect monies and maintain database up to date for transfers.
- Notify resorts of transfers once transferee has been obtain and submit requested documentation to resort for transfer.
- Recording of Deeds in various states and counties.
- Follow up with resorts on completion of transfers and processing transfers in timely manner.
0-5 years of experience
Maintained a Master Title Log to keep track of new titles that would be needed.
- Keep inventory on titles in house and titles that were mailed to proper location.
- Daily office task such as answering and transferring calls, greeting visitors and office maintenance.
- Occasionally helped with auditing
- Processed customer payment via telephone and in person
- Followed up with dealers on a daily basics for title status
0-5 years of experience
- Verifies title transfer paperwork received from the auctions or other vendors. Verifies that appropriate assignments have been completed
- Keeps vehicle records in computer systems up-to-date regarding the status of the title transfer
- Generates daily, weekly and monthly status reports that identify discrepancies, insurance problems, etc.
- Corresponds with motor vehicle agencies and auctions to clear automobile titles
- Performs monthly audits of all titles in their custody and reports findings to manager
0-5 years of experience
Manage all communication with customers which include: greeting customers and gathering personal information to generate applications.
- Responsible for handling and processing money transactions including (deposit/receipt/credit card transactions).
- Process all tag and title work for the customer/dealership.
- Manage all front office duties such as: greeting customers, inbound/outbound calls, and filing.
- Process payments for customer customers and execute finance contracts.
0-5 years of experience
Prepare documents for title registration in various states. Issue plates and registration via CVR
- Listen to the customer queries patiently and solve it. Respond to the problems of the customer promptly
- Deal with the customers via emails, over the phone, or face to face
- Maintain a follow up on the customer and ensure they are satisfied with provided solution
- Coordinate with the internal department to find solutions and resolve matters
0-5 years of experience
- Typed, broke down, and drafted for retail and lease vehicle contracts
- Entered vehicles in and out of DMV books properly
- Handled all registration and titling for new and used vehicles sold
- Contacted appropriate bank personnel to obtain proper loan documents
- Kept title folder in proper numerical order
- Re-stocked contracts and other forms needed in a timely manner
- Implemented the use of logs, such as a plate log, duplicate title log, and MV50 order log; in order to make things more efficient
0-5 years of experience
- Accurately process incoming titles daily from dealerships, auctions and customers.
- Submit proper and accurate documents to state’s DMV to obtain title and registration for vehicles sold and acquired.
- Troubleshooting and problems resolution specific to titles; odometer discrepancies, power of attorney, etc.
- Maintain high level of confidentiality.
- Process bank payoffs daily.
- Warranty all new motorcycles, parts and accessories sold and process all service contracts.
0-5 years of experience
- Assisted Senior Title Clerk with preparing titles for vehicles purchased.
- Receipted checks from the Auto Auction and other dealerships.
- Prepared the Wholesale Vehicle report.
- Made Proof of Insurance calls
- Submitting all legal transfer documents to the DMV.
- Receiving and processing paperwork from the F&I department.
10+ years of experience
Check-in all titles and sort keys sent from Enterprise Holdings branches/groups nationwide through TMS.
- Disperse and file titles accordingly utilizing TMS and EVMS Macros systems.
- Handle all title and key requests from a general email inbox.
- Assist and train Temporary Employees
0-5 years of experience
- Process all Title work for retail and wholesale vehicles.
- Make journal entries accordingly. Work in ADP and Electronic Registration Software.
- Back up to Operator/Cashier as needed. Prepare checks and cash receipts.
- Any other duty requested of me.
- Upon my arrival there were many problems which I corrected. I enjoy dealing with customers and pay attention to detail.
6-10 years of experience
- Assist Finance Manager in preparing paperwork for new car deals.
- Prepare bank contracts and title paperwork for the completed individual car deals to the appropriate finance institution and to the department of motor vehicles.
- Oversee the procedure of registration of titles for clients.
- Keep track of the changes in documentation, procedures and fees. Make the clients aware about the changes and its effect on the current practices.
- Collect registration and processing fees from clients. Record the receipts in accounts’ books and submit weekly reports to the accounting head.
- Maintain client records and ensure all relevant documents are filed in a secure and systematic order.
0-5 years of experience
- Reduced title handling from 14 days to 5 days.
- Cash handling amounts exceeding $100,000
- Processed and posted payments
- Inbound/outbound calling.
- Dealer services
- Address escalated issues through regular communication and problem solving
- Dispatching for Fleet lease and transportation.
Title Clerk Duties and Responsibilities
Daily duties for title clerks vary based on the number of titles that need to be transferred and the type of titles they work with on a regular basis. However, the core duties for title clerks are essentially the same in all offices:
Prepare Documents Title clerks prepare tax and title documents to transfer ownership of property.
Submit Paperwork Title clerks submit title documents to the appropriate government office, such as the Department of Motor Vehicles or the County Clerk’s Office.
Verify Funds Title clerks verify that funds have been collected on sales before processing titles and verify the amount of money still owed.
Check Documents Title clerks look over documents to ensure that all information is accurate and double-check important data such as names and addresses.
Answer Phones Title clerks answer incoming phone calls and route calls to the appropriate person within the office.
Clerical Tasks Title clerks perform general clerical tasks, such as filing, data entry, and copying.
Maintain Work Area Title clerks keep their work areas clean and organized to maintain a professional appearance at all times.
Send Paperwork to Customers Title clerks make copies of all relevant title paperwork, organize the documents, and send this packet to the customer. At times, this may require title clerks to travel outside the office to hand-deliver documents.
Answer Questions Title clerks respond to questions from customers and explain the title transfer process to them.
Title Clerk Education and Training
Title clerks are entry-level employees, so many companies do not have strict educational requirements for these professionals. Most employers require title clerks to have a high school diploma or equivalent, but formal education beyond this is not necessary. Because some travel is involved, many companies ask title clerks to also have a valid driver’s license with a clean driving record. Because this is an entry-level position, title clerks typically receive training upon being hired. This training period varies by employer but usually lasts one to two weeks as title clerks learn how to perform their daily job duties. During training, title clerks work closely with an office manager or a senior staff member.
Title Clerk Salary and Outlook
General office clerks earned $31,500 median annual income, $15.14 hourly median income, in 2017. There were more than three million jobs for general office clerks in 2016, a number the Bureau of Labor Statistics expects to experience little or no change through 2026. Like title clerks, general office clerks have a high school education and perform many office tasks, including answering phones, filing, and performing data entry. PayScale data shows that title clerks earn $13.97 hourly income. A majority of employers provide title clerks with basic benefits packages that include health insurance coverage. Additionally, some title clerks may receive dental and vision coverage. Paid vacation days and sick days are also typically provided to title clerks. Some employers offer additional job perks to title clerks, such as free parking.
Helpful Resources
Use these books and websites to find job openings for title clerks, learn career strategies, master workplace techniques, and stay up-to-date on important news:
American Land Title Association – Visit this website to find education resources, news updates, upcoming events, and business tools for title clerks and other professionals who work with titles.
Customer Service Skills for Success – Learn how to address real-world customer service issues with this book that provides information about skills for success, case study scenarios, and other customer service tips for all professionals who work with customers.
North American Title Company – Look for career opportunities, news updates, and title information resources at this website. How To Do A Real Estate Title Search – Find out how to do a real estate title search with the helpful tips and tools in this book, a skill that all real estate title clerks need to know.
American Society of Administrative Professionals – View webinars, find certification programs, and look at resources for clerks and administrative professionals of all types at this website.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
