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Communication Officer Resume Samples
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0-5 years of experience
Developed comprehensive communication reports based on government database. Liaised with customers, the public, municipal government, and other external sources as a corporate representative.
- Analyzed and obtained data of the major agencies in the government to improve 25 % efficiency of the agencies that are overseen by the Governor’s Office.
- Developed summaries, press releases and media reports for the Governor’s Office.
- Implemented organizational and personnel development programs linking individual needs with organizational goals and government requirements.
- Trained new personnel in collecting data and writing reports for Health, Transportation and Treasury Departments.
0-5 years of experience
Answered 911 emergency and non-emergency calls from the public utilizing a variety of communications devices such as telephone, radio, and teletype.
- Assisted inbound calls, from our internal customers, with citizen information, DMV records, background reports and other related information efficiently and expeditiously.
- Obtained pertinent information from incoming calls in a prompt and courteous manner.
- Made outbound calls to existing tax payers.
- Classified and prioritized calls to establish and coordinated the proper public safety response.
6-10 years of experience
Field calls made to 911 and non-emergency numbers. Gather information and calm panicked callers.
- Worked with a complicated computer system that locates addresses and also locates information requested by police officers.
- Monitored several different radio frequencies and took calls for several schools.
- Typed a variety of reports and made sure that information already in the system was updated when necessary.
0-5 years of experience
Handled emergency and non-emergency calls in call center
- Obtained information from caller about the situation and people involved
- Evaluated information and determined who was needed to handle crisis
- Made logical, educated, independent decisions
- Dispatched appropriate emergency or non-emergency personnel
- Handled warrants and ran license and car tags for information for officers
0-5 years of experience
Answered emergency 911 and non-emergency calls from the public
- Dispatched Police, Fire, and Emergency Medical Units
- Multitasked while recording accurate information into the computer system
- Managed the safety and activity of patrol units in the field
- Provided excellent customer service during stressful situations
- Resolved issues calmly and promptly
0-5 years of experience
Scheduled post assignments to security officers.
- Maintained accuracy reports on all officers.
- Managed incoming calls regarding complaints and issues.
- Prepared grievance reports for officers.
0-5 years of experience
Gained essential knowledge of the computer system, radios, and phones.
- Learned to answer 911 emergency and non emergency calls from the public for Fire, Police, and EMS response.
- Learned the different calls types and codes in order to enter the call for request for Police, Fire, and EMS.
- Gained knowledge of giving lifesaving and pre-arrival instructions to callers in emergency situations and maintaining appropriate logs for each call.
- Learned different ways to access a variety of databases to retrieve, verify, and enter data.
- Gained knowledge in delivering communications within assigned deadlines
0-5 years of experience
Conducted background checks
- Coordinated communication with law enforcement agencies.
- Completed data input for incident reports.
- Answered and redirected phone calls to appropriate department.
0-5 years of experience
Developed and evaluated marketing strategies based on market characteristics, cost and markup dynamics
- Assisted in formulating and coordinating marketing events and policies to promote products and services
- Wrote press releases
- Responsible for all communication with clients and prospective clients
- Organized PR events to help promote company
- Managed and developed media relationship
- Covered company events and promotional strategies
- Responsible for various data entry
0-5 years of experience
Answered emergency/non-emergency calls from the general public and forwarded information to the appropriate agencies.
- Coordinated services with the Fire/Police/EMS agencies and units.
- Processed requests from officers for license and criminal history checks.
- Processed calls using a telecommunications device for the deaf.
0-5 years of experience
Dispatched police and security calls promptly and effectively
- Operated two-way radio, radio base station equipment, and a multi-line phone system
- Handled emergency situations and assisted in conflict resolution
- Performed as a point of information to the general public
0-5 years of experience
Answer 911/emergency and non-emergency calls from the public for police.
- Dispatch emergency personnel to incidents.
- Inquire, enter, amend, and remove information from criminal justice network computers.
- Conduct teletype inquiries of driver license, motor vehicle, and criminal history
- Assist public with providing directions and information.
6-10 years of experience
Outstanding customer service.
- Installed and upgraded computer application software.
- Troubleshooting and diagnosing computer system hardware/software problems in restoring, rebuilding, editing, and reconfiguring corrupt files.
- Provided very-small-aperture terminal (VSAT) network to include wireless local area network WLAN troubleshooting and support to thirty users.
10+ years of experience
Receives inbound emergency/non-emergency calls.
- Prioritizes and determined how to disseminate the calls.
- Works a two-way radio dispatching calls for service to officers.
- Maintains up to the minute status on officers at all times.
- Operates several computer programs unique to the position.
- Professionally handles stressful situations involving citizens and Police officers.
0-5 years of experience
- Displayed ability to multi-task in a fast pace environment
- Communicated closely with other members of the dispatch team to ensure efficiency of emergency services
- Focused not only on providing efficient emergency dispatch service, but also provide emotional support to caller whenever able.
0-5 years of experience
- Displayed ability to multi-task in a fast pace environment
- Communicated closely with other members of the dispatch team to ensure efficient deployment of emergency services
- Focused on providing efficient and compassionate support to callers
6-10 years of experience
Answers calls and obtain proper information so the caller may be assisted
- Keeps and accurate log of all information that is obtained
- Communicate with other agency in order to solve problems
- Maintain files for wanted person
- Run confidential information through the GCIC system for officer and public
6-10 years of experience
- Taught CPR and EMT Classes
- Trained new communication officers
- Dispatched calls on the Fire, Rescue, Police, Service, & Animal Control radio
- Managed multiple phones including 911 calls
- Requested, distributed, and filed confidential information to proper personnel with security clearance.
- Worked with Dare officer in school related issues
0-5 years of experience
Elicit essential incident information from callers and determine the nature and extent of the request, the priority of the problem and the need for dispatching police, fire or medical field units.
- Enter appropriate information by typing on a computer keyboard into a dispatch format.
- Operate fire communications systems, including radio communications and Computer-Aided Dispatch (CAD) system.
- Answer routine inquiries and refer calls not requiring dispatch to the appropriate department or agency.
- Perform related administrative duties, such as maintaining logbooks, and other record-keeping tasks as assigned.
10+ years of experience
- Answered 911 calls and administration phone lines to assist subjects when they called the police department
- Dispatched for the [company name] when there was a call for service, answered the phones and dispatched on the radio, logged the information into the CAD system
- Logged information for the Street, Water, Wastewater and the other departments of the city when needed
- Contacted other law enforcement agencies when requested by the officers or the administration
- Processed tickets, court dockets and arrest/booking paperwork for the court
0-5 years of experience
Receive and relay calls for assistance via radio.
- Answer phones and redirect for information.
- Track and document all related activities on the campus and report to Supervisor.
- Dispatch and coordinate all requests on campus.
- Track and document Public Safety Officers activities and locations.
- Dispatch police, emergency medical aid and fire response.
- Assist with assigning Public Safety Officers to various posts.
0-5 years of experience
Responsible for data entry and filing of tickets, incident reports, blotters, and other police department sensitive information into departments data entry system.
- Processing of Bail bond and towed vehicle payments
- Safety and welfare of prisoners detained in the departments jail
- Use LEADS full access capabilities to assist officers in research and entry of stolen property, vehicle, criminal, and driving history information related directly to law enforcement investigations
0-5 years of experience
Answered all emergency and non-emergency via multiple telephone system
- Type conversation into to queue so that calls can direct to appropriate area and classify calls.
- Transfer calls to EMS or Fire Department
- Had police units arrive at designated areas
0-5 years of experience
- Ensure monthly supplies are planned for and purchased in due time within the defined budget
- Point of contact with press offices, TV and Radio stations and delegates from international organizations
- Provide coaching for team members how to deal with media and press offices in public events and crisis cases.
- Provide coaching for team members how to deal with refugees and children and provide them with required support and assistant.
- Analysis and reporting of received cases in coordination with Project Managers.
- Assist in providing psychological support to received cases.
0-5 years of experience
Operate a variety of communications equipment, including radio consoles, telephones and computer systems
- Receive and process both emergency and non-emergency calls from the public requesting police, fire, medical or other emergency services
- Determine the nature and location of the emergency and dispatch police, fire, ambulance or other emergency units as necessary and in accordance with established procedures
- Maintain status and location all units on assignment
- Prioritize calls and dispatches based on their importance, and take the right decision.
- Operate on police radio frequencies to monitor and coordinate various police activities and assignments.
- Maintain knowledge of the location and the status of various security personnel.
- Create accurate logs of all public communications that have been undertaken for the purpose of general safety of the people.
- Provide information for investigative purposes by making use of data and information available in sensitive security databases.
- Conduct inquiries from a variety of sources to maintain current and accurate records or to access databases for information, wants and warrant checks, intelligence, and/or driver license and vehicle registration checks
6-10 years of experience
Supervised 4-5 communication officers
- Answered multiple telephone lines and Answered radio traffic
- Dispatched calls
- Provide emergency aide to the public
- Ensure officer safety
0-5 years of experience
Review and verify data to ensure proper entry
- Maintain filing systems
- Enter data into computer system with complete accuracy
- Update, record and maintain a high volume of data
- Prioritize tasks to ensure strict compliance with agency standards and deadlines
- Work independently as well as part of a team
- Assemble material and distribute copies
- Utilize Microsoft Office and various other specialized databases
6-10 years of experience
Trained and supervised communication officers
- Monitored all terminal transactions.
- Supervise inmate sanitation details.
- Assist deputies with processing incoming inmates.
6-10 years of experience
- Exercises judgment and initiative in determining the seriousness and priority of each situation, and taking appropriate action.
- Manages and oversees dispatch staffs who handle calls regarding emergency situations.
- Monitors the activities of the workers.
- Served customers in a professional, courteous, and timely manner.
- Provided support in coordinating activities with the Company’s objectives
- Train and schedule the activities other dispatchers.
- Makes sure that all employees know how to remain calm and respond in distressing situations.
0-5 years of experience
- Dispatched EMS, Fire and Police to emergency situations.
- Gave verbal directions to individuals during emergency situations.
- Input information into computer system involving missing person, stolen vehicles, and recovered vehicles and persons.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
