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0-5 years of experience
Responsible for day-to-day front end operations to include personnel management, scheduling, budgeting, and operating efficiency.
- Interviewed, hired, trained, mentored, coached and evaluated performance of hourly front end associates.
- Responsible for accounting, book-keeping, office operation, and accountability.
- Responsible for being excellent in customer service to internal and external customers.
- Responsible for MOD (Manager on Duty shifts) three times a week for entire store operation.
- Assisted Store Manager with budgeting, payroll, and overall store operations.
0-5 years of experience
Supervised 20 cashiers
- Hired and trained up to 40 employees in purchase transaction protocols, customer relations and store policies
- Resolved financial as well as customer relation problems throughout department daily
- Reconciled cash drawers, collecting between $120,000 – $250,000 daily
- Managed and maintained weekly payroll of approximately $27K and staffing schedules using Excel
- Developed productivity reports on financial declines and profit margins based on corporate goals for store for Manager, using Word
6-10 years of experience
Assisted the owner in the financial operations of the business such as ordering and taking inventory of daily supplies, bookkeeping, and accounts payable. Assumed Lead Manager duties including the oversight of all employees, the training of new employees, and the balancing of the register at the end of each shift. Ensured that all patrons received fast and efficient customer service.
- Increased overall productivity of kitchen and server staff.
- Increased net revenue through the more efficient use of available resources.
- Decreased the amount of on-hand inventory by implementing an improved and more organized ordering system which freed up cash flow.
6-10 years of experience
Independently managed all sales, customer service, general accounting, financial reporting, administrative, purchasing, inventory control and staffing functions.
- 13 years of experience in Customer Service Management including sales, value chain, marketing, and procurement.
- Instrumental in supporting the company’s rapid growth and expansion, including a 100% increase in revenues and profitability in the last four years.
- Developed and implemented an entire administrative process and structure to professionalize the business, improve productivity and increase accountability.
- Supervised18 to 20 front end employees while maintaining high volume front-end operations. Overseeing cashier accountability while supporting front end staff.
- Resolved specified customer issues in while generating efficiency by controlling inventory through verifying customer purchases.
- Grand opened both Michigan locations in 2005 and 2007, also the Charlotte, N.C. location March 2009.
10+ years of experience
Responsible for the day-to-day operation of the Front End for a 170,000 sq.ft. warehouse with inventory valued over $15 M.
- Originally hired as Food Court Clerk; promoted to Food Court Supervisor; promoted to Membership Supervisor; promoted to 1 Hour Photo Supervisor/Manager; promoted to Food Court Manager; promoted to Hard Lines Manager; promoted to Food Manager; promoted to Receiving Manager; promoted to Assistant Front End Manager.
- Recruited, interviewed, hired, trained, scheduled and managed up to 300 personnel.
- Maintained low staff turnover through effective motivational management.
- Extensive experience and cross-training, including payroll, Rights of Merchandising (right item, place, price, time, quantity and condition), category studies, top 10’s, seasonal transitions, endcaps & impulses, displays, productivity, sales plan & adjustments, customer service, production, P&L, shrink/hidden shrink, and inventory control.
- HAZMAT trained, rapid receiving, RTV (Return To Vendor), responsible for all forklift maintenance and repairs, ensured all waste and recycling was shipped properly.
- Skilled in resolving customer service issues and finding “Win Win” solutions.
- Demonstrated ability to upsell additional products and services.
- Excellent performance evaluations.
0-5 years of experience
Increased revenue by reducing accounts receivable collections by at least 75% and have an extensive comprehension of how benefits read, and how they are paid.
- Reconfigured intake procedures to improve accuracy of patient processing and reduce appointment waiting time by 50%
- With a diverse knowledge of office operations and procedure, served as Office Manager back-up as needed.
- Designed and formatted new in house office forms to improve the accuracy of patient information and help streamline files.
0-5 years of experience
Assisted the General Manager and Front End management in ensuring that each customer has a positive shopping experience.
- Assisted the company in achieving sales goals by providing efficient customer service.
- Ensured that each cashier is train in a way that will ensure line control and a speedy check out.
- Ensured that sale goals are met by training all cashier to greet each customer.
- Maintained the cash drawers of over 74 cashiers to ensure that all transactions are correctly accounted for.
6-10 years of experience
Assisted co-workers with day to day operations, handled floor and cash register tills in store, handled full and part time shift scheduling of employees, managed cashiers, voids, refunds and customer inquiries.
- Answered and directed all calls, provided customer service and resolved issues.
- Managed store revenue to obtain deposits, submitted and filed daily paperwork.
- Supervised team staff members to excel in areas of improvements.
- Documented and resolved issues leading to productive results for business and customer satisfaction.
- Working directly with departments, customers and management of decisive decisions made to successful business strategies.
0-5 years of experience
Increased customer satisfaction in front end area with excellent decision making skills
- Adapted quickly to a new system in a grocery store environment
- Forecasted ideas on how to increase productivity and customer service
- Set goals as an individual to increase performance with little guidance as early as the second day of work
- Solved issues in a timely manner to ensure it was done to company standards and for customer satisfaction
- Trained on mid-day safe count procedures, loans and pick-ups, cashier reconciliation, office till reconciliation as well as daily cash report in the computer
6-10 years of experience
- Developed customer service training for all departments
- Reorganized the Front End during large scale expansion.
- Controlled orientation of all new employees as well as hiring for my department
- Fostered positive employee morale and achieved the lowest turnover rate for my department
6-10 years of experience
Responsible for working closely with the Store Manager in securing a comfortable and healthy working environment and ensuring the success of the store and departments through customer service while continuing and maintaining customer satisfaction.
- Exceeded corporate goals for item rings per minute by 25%.
- Executed daily / weekly scanning of store items for accuracy and price changes resulting in reducing the time factor down by almost 20%.
- Traveled to 12 locations over 5 yrs. in state and out of state to train new employee’s and assisted in the execution of display product and initial store set up for new store openings.
- Managed and trained front end assistants, cashiers and clerks.
- Supervised proper customer check out process and troubleshooting resulting in a seamless customer experience.
- Responsible for preparing daily cash & check deposits.
- Prepare weekly work schedules for over 20 employees.
- Perform daily closing and opening duties.
- Created and built display products for better sales visibility for customers resulting in increase in sales.
- Able to make immediate decisions while committing to high standards of performance.
0-5 years of experience
Checked to ensure that appropriate changes were made to resolve customers’ problems.
- Executed daily operations of opening and closing front end.
- Trained cashiers in [company name] procedures.
- Resolved customers’ service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Spearheaded new training efforts for cashiers.
- Conferred with customers by telephone and in person in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints.
0-5 years of experience
Completed Daily Paperwork every morning, keep track of all Safe records, handled all register transactions, sent all bills and quotes to Corporate Office, checked in and put away inventory
- Completed all dead lines for paperwork and front end organization plans
- Reviewed all reports from registers and completed the necessary paperwork
- Improved Customer Serivce and money issues
0-5 years of experience
Performed leadership roll responsibilities in management of daily operations and supervising 3-4 employees per shift.
- Executed daily operations of opening and closing the store.
- Supervised, training and continual teaching of 3-4 employees per shift.
- Executed daily administrative and accounting tasks of balancing out cash registers at the end of each shift
- Resolved customers’ service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Produced weekly sales reports to enhance product tracking.
- Compiled inventory lists and interacted with vendors.
- Earned highest marks for customer satisfaction company-wide.
6-10 years of experience
Supervised all cashiers: Ensuring the following of guidelines, procedures and upholding customer service standards and expectations
- Responsible for controlling shrink across the Front End, Building Materials, and Lawn & Garden Registers through proper training of employees, and supervision
- Provided further training and development of cashiers through on the job training and constructive criticism
- Kept employee moral up by always having a friendly, can-do attitude
- Created and sponsored the EPP (Extended Protection Plan) Contest to boost EPP sales
- Set planograms and ensured accurate pricing
0-5 years of experience
- Managed cashiers and baggers and carefully oversaw the completion of their assigned duties
- Created the daily schedule for breaks and lunches for the entire front end department
- Operated the customer service desk and personally addressed every complaint, issue, or compliment
- Reconciled cash receipts, self-checkout lanes, and safe at the close of every night
10+ years of experience
Front end manager serving as the fundraising specialist responsible for maintaining customer donations, scheduling employee shifts, supervision of courtesy clerks, auditing inventory, and routine maintenance of store.
- Cultivate lasting customer relationships, creating brand loyalty and repeat business within the branch.
- Maintain employee duties and agendas to ensure breaks are taken on time and shift schedule runs as planned.
- Decreased employee overtime in branch by 80% through strict monitoring of performance, schedules, breaks, and employee time management.
- Continually accrue the highest number of donations in the district in all major fundraisers for nearly 27 years.
- Directly interact with charitable organizations, outside sale representatives, vendors, buyers, and members of [company name]’ corporate office.
- Expertise in customer service and employee relations.
- Accountable for monetary duties such as cash register balancing, verifying checks, and taking care of all outside check stand duties.
0-5 years of experience
Managed restaurant operations and administration including scheduling, reports, deposits, and payroll functions to account for business financials and daily tasks at hand
- Planned and executed social functions for clients, ranging from high school reunions to baby showers
- Actively involved in the development of seasonal restaurant menu including selection of dishes and physical presentation
- Conducted interviews then hired and trained servers
0-5 years of experience
Achieve and maintain extraordinary customer service by managing customer service in all departments to build sales and reach business goals
- Manage operation of assigned store and provide direction and instruction to all store associates in absence of the store Manager
- Supervise fast paced environment during a scheduled shift.
- Create schedule on a weekly basis that included 60 employees daily with scheduled shifts
0-5 years of experience
- Supervised and motivated over 60 employees to meet high performance standards.
- Interviewed, hired and trained new employees in cashier and customer service.
- Budgeted daily cash reports, made deposits and audited accurate financial records.
10+ years of experience
Front End Manager of a retail supermarket in which providing the customer a shopping experience that is fast, friendly, clean, full and fresh.
- Greet, assist and show appreciation for customers in a prompt, courteous, and friendly manner.
- Immediately address customer needs and concerns and resolve to full satisfaction of customer.
- Model excellent customer service by setting example for all associates by utilizing a socially skilled, friendly and always smiling positive type of attitude.
- Train and supervise front end employees in money handling practices, anti money laundering, and local alcoholic and beverage laws.
- Attend and participate in weekly meetings to discuss customer satisfaction goals, departments’ progress, financial results, recommendations and training enhancements.
- Maintain a clean and organized appearance of store and ensured safety procedures are upheld.
0-5 years of experience
Oversee sales at front-end of store and assist cashiers through transactions- responsible for more than 30 associates and for overall customer service, cash management, and enforcing company policies.
- Research and report any internal or external cash variances the store experiences.
- Maintain bookwork featuring cashier and monitor performance, policy violations, and variance reports.
- Create schedules for all cashiers, carry-out clerks, front-end monitors, and courtesy desk associates.
- In charge of ordering bags, supplies, gift cards, and candy for the registers.
- Placed as Front End Manager of the store with the highest transaction count in the district and consistently one of the top three stores in the district for sales.
6-10 years of experience
Provided a detail oriented and organized mentality, which allowed me to become a key carrier within the first six months.
- Provided timely service to customers.
- Department management within the produce, freezer, deli, backroom and front end.
- Train associates in different fields of the store and in a variety of skills, such as: closing store operations, loss prevention, department management, register training, safety store codes and procedures.
- Perform opening and closing operations.
- Prepared accounting reports for the end of day operations, morning verification of the previous day, payroll accounting, store budget and inventory cross checks of invoices as well accounting for loss of product.
- Manage vendor interactions and make sure the supply chain moves along properly with inventory invoices, merchandising store products and accountability for their performance in the store.
0-5 years of experience
- Oversaw and supervised all day-to-day activities and performance of 35 cashiers.
- Delegated and distributed work duties, fixed scheduling errors, and processed vacation requests.
- Oversaw cash audits for cashier drawers and backroom safe.
- Ordered daily change funds, monitored cash level of each drawer to ensure amount remained below established safety limit, detected balance discrepancies, and determined fault.
- Developed and updated inventory charts as well as interacted with store manager and other department managers to gain input to accurately maintain store supply levels.
- Determined whether merchandise on prepaid report was properly scanned into and out of inventory system as well as verified customer pick up of aging prepaid merchandise.
- Monitored customer pick-up of special order merchandise that was past two week grace period.
- Reviewed receiving department log of vendor shipped special orders to ensure proper entry of goods into store inventory system.
0-5 years of experience
Promoted to this position after establishing an excellent record of performance as an Inventory Manager. Recruited, hired, trained and managed a team of 10 employees.
- Maintained office files and documentation required.
- Managed day-to-day operations.
- Set up and managed a $500 thousand dollar annual operating budget that covered salaries, supplies, and building maintenance.
- Communicated with established and potential customers.
- Prepared general correspondence, bids and proposals for the owner and clients.
- Distributed incoming mail and set up mail/packages for delivery by USPS or FEDEX.
- Effectively performs general office duties and completes multiple projects with deadlines in an efficient manner.
- Maintains company files and records.
- Performs monthly meetings.
0-5 years of experience
Cashier, stocked tills
- Stocked shelves, placed orders, general maintance of gas pump
- Counted monies in tills and vault, wrote vender checks
- Delivered home orders
- Managed four to seven employees at a time
6-10 years of experience
Opened and closed store
- Reconciled daily sales, made deposits
- Ordered change, supplies, stock
- Assigned front end positions, scheduled daily tasks for cashiers
- Unloaded trucks, stocking
- Assisted customers with product, handled customer complaints
- Trained Front End Managers and cashiers for new store openings
- Balanced bills, wrote checks to vendors
- Reviewed payroll made time adjustments, closed payroll for week.
0-5 years of experience
- Completely managed the front end and all front end employees.
- Responsible for large cash drops, counting, and depositing money into safes.
- Provided exceptional customer service and ensured customer satisfaction.
0-5 years of experience
Maintained visually appealing displays for the front end
- Educated customers on products and services
- Offered exceptional customer service to differentiate and promote the company brand.
- Answered customers’ questions and addressed problems and complaints in person and via phone
0-5 years of experience
- Open/close store, managed employees, counted money and prepared deposits.
- Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues and maintaining customer satisfaction.
- Created sales displays and merchandised items.
- Maintain company policies and standards for store appearance
- Participated in corporate training for role out of new POS systems
0-5 years of experience
Prepare start funds for cash registers, issue cash advances to the guest service desk and change refunded when needed.
- Contribute to a fast, fun, and friendly atmosphere for all team members by placing importance on every day moments with the team.
- Ensure guest service desk team members are following return policies to return items for each guest.
- Resolve questions, problems and complaints in a fast manner.
- Supervise cart attendant to ensure carts and baskets are emptied.
- Oversee that carry outs are completed in 60 seconds, restrooms are clean, parking lot, walkways and entrance are clean and spills are cleaned promptly.
- Communicate to sales audit and follow up on issues regarding procedural errors on the front lanes.
- Follow security guidelines for entrance, exit and locking of the cash office for team members and armored courier.
6-10 years of experience
Distribute monies to all cash registers to open store. Retrieve all monies during end of day operations for submission to safe. Ensure proper close out procedures are executed for end of day each register
- Manage twenty two cashiers (22) throughout the business day and assist in resolving cash management issues, invoice discrepancies, order management and customer service issues.
- Develop each cashier to improve sales through credit card purchases, Mylowes applicants, External Protection Plans to grow the bottom line profits for the corporation.
- Process all Lowes internet orders from initial order status, pulling of material, staging material/equipment and distributing to end users/customer.
- Complete all Inventory Replenishment Program request daily for front end products by reviewing material orders, replenishing shelves to have adequate product available for purchase.
- Assist all departments in distribution of Special Order Sales products / material for customers and transfer of material assigned for inter-company transfer.
10+ years of experience
Processed daily financial revenue and catalogued accordingly
- Implemented new policies to create greater accuracy in the monitoring of sales
- Worked as a member of a team to promote a positive experience for customers
- Supervised the daily tasks and productivity of employees in various departments
- Acted consistently as Manager on Duty during absence of Store Manager
0-5 years of experience
Consistently achieved strong levels of Customer Service and Customer Satisfaction.
- Management of front end staff members on daily basis.
- Daily Operation: Opening and Closing of the Store.
- Establish new beer selection, purchase and display building to increase craft selection and sales.
- Recommend price point and sales of craft beers to current trends and flavor profile to promote customer interest and sales.
- Established a solid ever growing Craft Beer customer base.
- Accurately determined all inventory needs for product ordering to ensure reductions in shrinkage and waste.
- Representative of Bayway at New York International Beer Competition: Judge (2013)-(2014).
- Certification: Certified Beer Server (Cicerone Level 1)
0-5 years of experience
Operate cash and credit card transactions with customers and reconciled all transaction reports at the end of the business day totaling approximately $3000 per day.
- Deliver prescription medication to elderly customers and those less fortunate and kept a daily log of deliveries and payments.
- Create and implement the working schedule for the company’s employees.
- Aid in locating necessary medicine within the store and counting the medication doses needed for the patients.
- Manage, order and arrange all over the counter items in the store.
0-5 years of experience
Provide courteous, friendly, and efficient customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, and maintain quality service by establishing and enforcing company standards.
- Plan, prepare, and record employees’ work schedules and time cards.
- Perform opening and closing procedures ensuring that all tasks were completed accurately; balance transactions at the end of every shift for cash reconciliation.
- Complete work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
0-5 years of experience
Made schedule using Microsoft Excel
- Experienced Cashier: Counted draw at beginning and end of all shifts
- Customer service: Handled all returns and exchanges
- Answered phones, took messages if necessary
- Took and organized catering orders using Microsoft Excel and Microsoft Word
- Experienced with QuickBooks, Microsoft Excel and Microsoft Word
0-5 years of experience
Managed all cashiers and overlooked responsibilities in which were designated to employees. Delegated how the shifts worked during store hours in which employees took breaks and lunches. Marketed the weekly and monthly sales for the store. Set up displays to target sales and customer purchases. Organized daily tasks for employees. Provided world class customer service. In charge of purchasing supplies needed throughout the store. Handled all customer complaints and concerns in a timely and precise manor. In charge of the financial income daily, change orders and safe. Assisted in scheduling hours for work week.
- Marketing Experience gained from setting up displays throughout the store for sales as well as decorating front entrance to target customers on product promotions.
- Verbally communicated with employees under my supervision as well as with store and district manager and most importantly with the customer.
- Time management in not only myself but my subordinates. Able to accomplish tasks in the allotted time given.
- Organization of front end shelves, scheduling breaks, and required supply orders
- Customer relations in which the needs of customer are met, addressing concerns of the customers, communication between the customer and staff are all handled in a respectable and responsible way.
6-10 years of experience
Promoted to management within two years of being hired
- Assisting the accounts receivable and accounts payable department with month end reports
- Responsible for processing daily cash flow statements
- Using claims and cash posting software, VeriBalance, verifies and balances all monetary transactions for business day
- Certified by district management to function in any primary role
- Provides superior customer service at all levels
0-5 years of experience
Responsibilities included hiring and interviewing potential associates, providing corrective actions, including terminating associates, training new associates to fulfill job duties for the positions of cashier, customer service and cart attendant, scheduling breaks for all front end associates, providing guidance to associates who exhibited problems in adapting to store policies.
- Responsible for maintaining the front end of the store to the expectations set forth by Target, including, cleanliness, cashier to guest ratio, RedCard incentive games for cashiers, ensuring vendors carried out expected duties with deliveries, maintaining proper return procedures, and resolving customers’ concerns.
- Responsible for opening and closing of all registers located in the store.
- Personally oversaw 47 employees.
0-5 years of experience
Maintains current knowledge of office procedures and policies.
- Handles cash reports, register checkups, deposits, and checks.
- Ensures quality control on processes, products, and efficiency improvements to drive price positioning while maintaining customer service standards as defined by the brand position.
- Through accuracy and alertness, maximizes the stores ability to drive the financial outcome (Sales, Margin and Profit) as defined by budget or forecast.
- Uses tools and resources as identified by management to increase sales and improve process flows for efficiency.
- Works with peers and front end manager to execute action plan to ensure operational efficiency.
- Accountable for accurate processing of customers, and maintaining supplies while achieving productions standards aligned with the Bottom Dollar Brand Positioning.
- Performs cash, credit, and debit transactions utilizing computers, and barcode scanners.
0-5 years of experience
Responsible for recruiting, coaching and training store personnel to achieve sales goals, as well as to ensure profitability through correct use of store systems and processes.
- Assist in Planning and preparing work schedules and assignments of employees to specific duties.
- Responsible for solving internal and external conflict issues expeditiously according to standard operating procedures.
- Work closely with vendors to ensure products are properly merchandised and replenished according to the store’s visual guide.
- Evaluate current in-store processes, programs and systems for continuous improvement and innovation opportunities to increase customer service in the store.
- Carry out all Manager on Duty shifts to maximize sales and efficiency.
0-5 years of experience
Answer telephones and either take call in orders or handle various calls accordingly.
- Greet and seat customers
- Serve approximately 50 to 75 customers per day on average
- Bus tables and clean entire dining room, bathroom, and cashier station on a daily basis
- Handle all register duties, including but not limited to opening and closing register
0-5 years of experience
Answered and Resolved customer complaints and questions.
- Maintain Paperwork, Reports, and Record Retention
- Maintain Stores Computer Equipment
- Manage 3 Assistants and a staff of 40-50 Team Members (Cashiers and Carryout Team Members)
- Open/Close the Store 2 days every 14 day rotation as acting General Manager
0-5 years of experience
Manage and schedule a staff of 16 employees
- Manager on Duty: act as store manager when the store manager is not present, three times a week, and handles all customer service issues throughout the store. Also handle any department issues throughout the store
- Maintains the Human Resource portion of the about 80-100 personnel: take care of Insurance and benefits, new hire orientation, termination/ separation, hiring and payroll.
- Maintain Loss Prevent awareness in and out of the cash office.
- Audits the Cash Office and daily paperwork and make sure the store safe is balance.
6-10 years of experience
Maintain excellent customer service at the front end of the store through superior training, monitoring, and mediating of employees
- Responsible for hiring of cashiers, office assistants and other front end personnel
- Manage the entire store in the absence of the store manager and assistant manager
- Monitors shrink by coaching employees on proper way to complete transactions, handling of delicate items, and provide the customer with an exceptional shopping experience
- Promote various philanthropic efforts and motivate front end employees to raise money for each promotion
0-5 years of experience
Provided excellent customer service and was the main point of contact for any issue in the self-checkout lanes
- In charge of answering phones on the first ring everyday
- Managed the front end of the store
- Made employee schedules
- In the service center, I deposited “drops” of money
- Opened and Closed while managing cashiers, handling refunds, and exchanges
- Ordered and audited inventory
6-10 years of experience
Oversee a fully functioning front end and promote excellent customer service and communication.
- Supervise Front End including cashiers and other employees.
- Responsible for recruiting new staff and training new staff
- Handle cash-flow.
- Over the phone customer support
- Data Entry, Inventory
- Implement effective customer satisfaction strategies by identifying and eliminating the problem
6-10 years of experience
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees to engage in sales, inventory-taking, reconciling cash receipts, or in performing services for our customers.
- Monitor sales activities to ensure that customers receive outstanding service and quality goods.
- Inventory stock and reorder when inventory drops to a specific level.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
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[Front End Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
