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Retail Store Associate Resume Samples
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0-5 years of experience
Interacted with 45 clients daily with customer service needs based on accounts and analyzing customers concerns.
- Reached quotas through upgrades, features, and accessories by introducing new products available that met the customer’s needs.
- Shared detailed knowledge of the latest cellular phones and their accessories after extensive research of the industry for personal interest
- Fostered a positive work environment that was supportive of co-workers and aligned with company values
0-5 years of experience
Handled monies and inventory in store.
- Assisted customers at the cash registers during departure.
- Provided for customers efficiently by helping them in a timely manner, making sure that they are satisfied before they leave the store.
- Made sure floors and shelves were stocked before the opening of the store and after customers left.
- Maintained cleanliness around my area and upkeep of the store.
0-5 years of experience
Properly and accurately handled money, checks and other types of payments received on cash register
- Handled customer complaints with sensitivity
- Positively contributed to the customer shopping experience by providing friendly, knowledgeable and professional service as well as assisting customer with a total solutions purchase
- Managed the POS system for the store
0-5 years of experience
Provide excellent service to [company name] guests, both face-to-face and by supporting sales floor teams
- Help to keep the [company name] brand experience consistent, positive and welcoming for guests
- Ran the cash register finalizing sales and accepted payment through cash, check and credit card in while insuring accurate transactions
- Greeted customers and determined their needs and wants
- Recommended merchandise based on individual requirements
- Completed processing of photographs and photo books within the Photo Lab
- Provided advice to clients regarding particular products or services
- Assisted in display of merchandise
0-5 years of experience
- Trained store employees on sales, store operations, cashier transactions and organizing inventory
- Managed monetary transactions and calculated daily sales at store closing
- Advised customers on best items for sale to meet their needs, while exceeding store sales targets
- Managed new merchandise and organized store items strategically for display
0-5 years of experience
- Exercised excellent customer service skills by being able to cashier, advise, and answer phone calls while executing complex projects.
- Recognized for knowledge and understanding of operations, selling requirements, and managerial duties.
- Applied effective project leadership skills, coaching, project pacing and control.
- Demonstrated excellent critical thinking and analytical skills by providing management with alternative solutions to everyday assignments.
0-5 years of experience
- Assisted customers in finding appropriate items
- Maintained store neatness in allocated departments
- Expedited customers through check-out lines
- Balanced the cash drawer with over 98% accuracy
0-5 years of experience
Assigned to cover for sales personnel in up to 5 different retail gift shops and a kiosk so that appropriate breaks could be taken by those employees
- Operated credit card readers and cash registers, cashing-out customers’ gift selections and other items
- Performed regular inventory counts and submitted reports to upper management
- Organized merchandise and restocked shelves as needed
0-5 years of experience
Led the effort in my store by going above and beyond the required duties
- Showed pride, endurance, tenacity, and superior work ethic
- Supported Store Manager in driving and exceeding sales goals
- Achieved and exceed personal daily sales goals
6-10 years of experience
Move and stock merchandise by means of automated equipment, power jacks, ladders, and manual jacks. Replenished rapidly selling merchandise to the shelves, racks, stack bases, and end caps throughout the peak selling times.
- Find and retrieve merchandise in appropriate manner
- Provide requested assistance about price and product accessibility of grocery items
- Ensure safe and clean area by maintaining safety standards
- Remove unfilled pallets, cardboard, and garbage from the sales floor, coolers and freezers and backrooms
- Perform protection and cleaning, for instance keeping floors dry and clean defrosting frozen and dairy sales floor cases
0-5 years of experience
Interacted with customers of the store to assist with finding merchandise
- Used a cash register to take cash and credit card payments
- Ensured that the merchandise was organized and clean
- Hung clothes and priced clothes
- Collected donations made to the store
0-5 years of experience
Collaborates productively and respectfully with team members to meet or exceed store goals.
- Meets and exceeds customer expectations and boosts sales and Brand experience by using appropriate element the [company name] customer service model.
- Create an emotional connection with every customer by being a passionate and enthusiastic [company name] Brand ambassador.
- Maintain an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standards.
- Minimize loss by actively maintaining sales floor awareness while serving customers.
- Completed sales transactions quickly and accurately while adhering to cash protection procedures
- Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty.
- Handles returns, refunds and exchanges and uses these as an opportunity to reinforce and enhance the customer experience.
0-5 years of experience
Met and exceeded retail sales goals
- Assisted press department with editor and fashion stylist market appointments
- Opened and closed store
- Acted as liaison between the retail store and designer [company name]
- Merchandised three story retail space including windows, accessory wall, and Wellness Cafe
0-5 years of experience
Company representative charged with making customers feel welcome while answering their questions and treating them with respect ensuring they would become lifelong customers.
- Actively listened and looked for incongruence in verbal and nonverbal communication thus delivered outstanding customer service.
- Responsible for closing the cash register at end of the day and made nightly bank deposit. No discrepancies noted.
- Worked as part of team ensuring the store met sales goals.
0-5 years of experience
Provide excellent customer service by assisting them with their shopping needs, answer their inquiries, and resolve customer complaints.
- Unload products in store warehouse.
- Scan and restock items to correct SKU and PO numbers
- Ensure the appearance of the store is pleasing to the customer.
- Stock store shelves and performed task as needed on the RF unit.
- Tag items as needed.
0-5 years of experience
Greeted customers and assessed their needs
- Explained features and benefits of equipment, accessories and service packages
- Helped resolve technical issues
- Completed sales transactions
- Recognized as employee of the month
0-5 years of experience
Grow sales performance and other key metrics through sales & marketing promotions.
- Opening & closing the store.
- Managing store promotions coordinating with store management and employees.
- Participate in and complete required sales training.
- Represent T-Mobile, develop and manage good business relationship with customers.
- Engaging customers and create a comfortable shopping experience.
- Meet regularly with store management for business consultations and any issues.
0-5 years of experience
Maintain an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and complying with housekeeping standards
- Ensure the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
- Minimize loss by actively maintaining sales floor awareness while serving customers
- Utilize expertise to serve and sell to customers to achieve store goals
- Assist with inventory, stock duties, and special projects as instructed by management
0-5 years of experience
Responsible for serving customers and accurately recording all sales
- Rotated and restocked merchandise as needed
- Priced sale items according to weekly specials
- Kept store neat, clean and organized
- Assisted with other duties as Assistant Store Manager or Store Manager designated
0-5 years of experience
Greets customers warmly to create a friendly and welcoming sales environment
- Organizes, maintains, and updates the products on the sales floor
- Advises customers about the merchandise to increase store profits
- Sells phones, accessories, new wireless service plans and add-ons to consistently meet daily sales goals
0-5 years of experience
The ability to make duplicates of commercial house, car, and mailbox keys.
- Organizes new products/deliveries so items are stocked in the correct departments.
- Welcomes and assists customers in finding the accurate product they need.
- Identifies situated problems when aiding a customer via telephone while multi-tasking.
- Attains knowledge of the computer: Microsoft Word, PowerPoint, and Point of Sale.
0-5 years of experience
Servicing existing consumer/business accounts and establishing new ones
- Recommending alternative product/plan options and resolving client issues
- Contributing to team effort and success
- Meeting and exceeding sales goals
- Maintaining professional and technological knowledge of cutting edge technology
0-5 years of experience
Instruct culinary classes for children and adults
- Host children’s cooking birthday parties and couple’s date night cooking classes
- Administer all point of sale opening and closing procedures
- Operate cash register and receive payment from customers in cash or credit card, accurately count and provide change to customers
- Fill and ship internet orders
- Participate in physical inventory counts
- Assist customers with questions about merchandise and recipes
0-5 years of experience
Receives cash from Customers or associates in payment for goods or services by performing the following duties.
- Maintains excellent productivity levels by scanning merchandise quickly and accurately
- Achieving the “Item Per Hour” goal and “Scanning” percentage goal.
- Being familiar with courtesy Desk and People Greeter procedures.
- Pick product for routes as defined on the pick sheets. Load product onto trailers for customer delivery.
- Ensures that safe work practices are followed including using the “power grip” when scanning merchandise and keeping the register area clean
- Following occupational Health and Safety Act guidelines.
- Maintains register security by watching the area closely.
- Accepting all forms of Customer payment according to company guidelines
0-5 years of experience
Gather and organize information to plan advertising campaigns.
- Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies.
- Confer with clients to provide marketing or technical advice.
- Conduct or participate in workshops, committees, and seminars designed to promote the sales, product knowledge, and presence of the business in the surrounding communities.
0-5 years of experience
Actively engaged with customers to offer assistance and promote merchandise
- Assisted in floor moves, merchandising, display maintenance, and housekeeping
- Assisted in processing and replenishing merchandise and monitoring floor stock
- Assisted customers in locating merchandise
- Communicated customer requests to management
- Assisted in completing price changes within the department
- Participated in year-end inventory and cycle counts
- Assisted in ringing up sales at registers and/or bagging merchandise
- Maintained an awareness of all promotions and advertisements
- Maintained store cleanliness when necessary and rearrangement upon new shipments
0-5 years of experience
Worked in a customer facing role, answering questions, locating and stocking merchandise, cashiering and loading larger products into customer’s cars.
- Ability to multi-task working in several different departments with multiple responsibilities.
- Was staffed for all shifts at the store working both overnight and daylight hours.
- Unloaded trucks when called upon.
- Was licensed for fork truck and electric pallet mover.
0-5 years of experience
Maintained good quality Customer Service
- Assisted with maintaining store cleanliness and the set-up of merchandise
- Handled sales transactions according to Timberland policies
- Offered enthusiastic and knowledgeable sales guidance to customers
0-5 years of experience
- Achieved honor of “Employee of the Month” and weekly employee awards repeatedly
- Helped the large number of international shoppers with exceptional customer service
- Trained new associates
- Would mostly likely be accepted as a “Team Leader” (management position) if I didn’t choose to progress towards a career in accounting
0-5 years of experience
Worked directly with [Departments, clients, management] to become a productive sales person in today’s industry.
- Responsible for assisting customer with merchandise and sales
- Responsible for restocking areas as needed
- Responsible for opening and closing of store
0-5 years of experience
- Performed customer service duties.
- Assembled all the bicycles for display and purchase.
- Stocked shelves and assisted with inventory.
- Kept building and premises clean at all times.
- Assisted with janitorial duties.
- Assisted with the setup and displays.
- Assisted customers in locating items in the store.
0-5 years of experience
- Stamped, marked, tagged and verified price on merchandise
- Answered customers’ questions concerning location, price and use of merchandise
- Stocked shelves, counters, and tables with merchandise
0-5 years of experience
- Manage specific areas within the retail store
- Coordinate inventory, replenish stock, and organize displays
- Greet customers, assist them, and provide consultation and recommendations with shoes and apparel
0-5 years of experience
- Assist customer service relation issue and promote positive shopping experience.
- Handle cash register, check and change price changes as needed, customer support via phone, opening new credit accounts and maintain store cleanness.
- Handle return and exchanges.
0-5 years of experience
- Provide superior customer service
- Computed sales and returns with suppliers
- Assisting in inventory management
- Keep the department clean and safe
- Liaison between the store and their vendors
- Operate heavy machinery safely (forklift)
- Exhibit the willingness to go the extra mile for customer satisfaction
Store Associate Duties and Responsibilities
Store associates perform varied day-to-day job duties based on the retail store where they work and the merchandise being sold. However, these core duties are common in all retail environments:
Assist Customers Store associates greet and talk to customers to help them locate the items they want to buy. They use various sales techniques to influence shoppers and get them to spend more money on items, which can include persuading customers to establish and use the store-brand credit card.
Provide Merchandise Knowledge Store associates familiarize themselves with all store merchandise to answer customer questions and make purchase suggestions.
Process Transactions Store associates process sales transactions and collect payments from customers. This includes processing credit card payments.
Assist with Operations Store associates assist with day-to-day store operations and perform tasks assigned by managers and supervisors. This can include keeping the sales floor and stockroom clean and well-organized and setting up and maintaining in-store sales displays.
Store Associate Skills and Qualifications
Store associates connect with customers and find out what they need, applying sales techniques to sell merchandise effectively. Retail businesses prefer store associates who have the following skills:
- Customer service – because store associates assist customers, answer questions, and help them locate specific items, customer service skills are highly desired by employers
- Salesmanship – store associates use sales skills and techniques to sell merchandise to customers and influence them to spend more money on items
- Computer skills – store associates use point of sale (POS) systems to process payments, which requires at least basic computer skills
- Interpersonal skills – store associates find ways to connect with customers, using interpersonal skills to give them a positive shopping experience
- Physical fitness – store associates spend their work shifts standing, bending, reaching, walking, and lifting, which requires strength and endurance
- Math skills – store associates use math to collect and process customer payments for merchandise
Store Associate Education and Training
Store associates need a high school diploma or GED to get started on this career path. Previous work experience in a retail environment is highly desired by employers, but this is not a requirement of the job. Special education and training is not needed for store associates, as this is usually an entry-level job and most retail businesses provide on-the-job training. The training period varies by company but usually lasts no longer than two weeks. During training, store associates are closely supervised by a trainer or manager.
Store Associate Salary and Outlook
According to the Bureau of Labor Statistics (BLS), retail sales workers (which includes store associates) earn $23,370 annually, or $11.24 hourly. PayScale data shows that store associates earn a median hourly salary of $9.26.BLS data projects that store associate jobs will increase 2 percent by 2026, a growth rate that is slower than the national average. Retail stores provide major medical, dental, and vision insurance coverage for full-time store associates. Part-time store associates do not usually receive insurance coverage of any kind. Paid holidays and vacation days are standard benefits. Employees typically provide store associates with retirement, disability, and life insurance benefits as well. Some retail stores offer monetary bonuses to employees who meet or exceed sales goals. Most companies provide store associates with in-store discounts on all merchandise.
Helpful Resources
Use these books and websites to find training and educational tools, career opportunities, and essential job strategies for store associates:
The Sales Association – find training webinars, certification programs, and membership benefits for sales associates of all types at this website
Retail Sales & Customer Service – Volume 1 – this book explains the fundamentals of retail selling and working in a customer service environment, offering useful tips and strategies for store associates and other retail sales professionals
Retail Industry Leaders Association – discover news, press releases, upcoming conferences, and networking events for retail professionals of all types at this website
How to Be a GREAT Salesperson… by Monday Morning! – learn sales techniques and strategies that work using the information in this book, which covers tips for closing the sale and addressing customers with enthusiasm
National Retail Federation – visit the career center, find upcoming networking events, and read industry news updates at the NRF website, which is dedicated to retail professionals of all types
The Retail Sales Bible: The Great Book of G.R.E.A.T. Selling – this book shares simple selling tips and concepts that help to effectively drive sales
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[Retail Store Associate]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
