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Valet Attendant Resume Samples
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0-5 years of experience
Parked and retrieved guest vehicles in/from specified areas in a safe and efficient manner. Successfully serviced an average of 50 people per day with speed and accuracy.
- Provided high quality information and personal service to individuals of varying levels of sophistication including high-net-worth residents. Greeted and acknowledged every guest with a smile and friendly words.
- Responded to all guest and visitors inquiries and resolved complaints accordingly.
- Exercised professional demeanor and diplomacy with challenging customers.
- Assisted with staffing, scheduling, evaluating, training, developing and monitoring of valet staff.
10+ years of experience
Served as first and last point of contact in guest experience
- Created personalized interactions with all guests to exceed their expectations
- Expedited parking and retrieval of guest vehicles in timely and professional manner
- Sat for and passed supervisory exam, was on track for supervisor position
- Assisted supervisors with guest concerns when supervisor was not immediately available
- Trained to handle all functions of the valet departments including: ticket issuing, traffic control and valet clerk/cashier
- Managed customer expectations on arrival and departure of hotel and casino
- Responsible for the safety and operation of expensive personal property
6-10 years of experience
Park both manual and automatic transmission cars, quickly, safely and with care and caution
- Communicate with team members in a fast paced environment of selected parking areas to ensure
- Provide excellent customer service and greet every guests upon arrival and departure
- Clean the garage and surrounding areas from litter, debris, papers, and cans
0-5 years of experience
- Secured all valet property at closing.
- Ensured all vehicles followed parking protocols when parking.
- Inspected valet vehicles for prior damage.
- Assisted with tire change, lockouts or jump starts when necessary.
0-5 years of experience
Responsible for welcoming guests upon entrance and ensuring a well-organized service of guest vehicles.
- Serve guests with an exceptional level of professionalism and courtesy.
- Safely and efficiently park and retrieve automobiles from designated areas.
- Ensure guest vehicles are parked and properly locked while maintaining traffic flow, and avoiding damage.
- Provide guests accurate and detailed information about services offered.
- Maintain clean appearance of parking areas within facility.
- Manage overflow of arriving and departing traffic.
- Accurately issue tickets, pre-inspect cars for damage, and manage incoming cash.
0-5 years of experience
Oversee scheduling, interviewing, hiring and terminating for valet staff.
- Promoted to supervisor of valet team of up to ten employees after 6 months of employment.
- Greet customers, open car doors and assist staff with transport of patients and equipment.
- Keep parking areas clean and orderly to ensure that space usage is maximized.
- Patrol parking areas in order to prevent vehicle damage and vehicle or property thefts.
- Park and retrieve automobiles for patients/families/employees.
0-5 years of experience
Provide exceptional Customer service to all guests by greeting them, assisting them in a friendly, efficient, courteous and professional manner.
- Provide Guest with information in regard to the hotel’s Shuttle times and events, and directions to local attractions.
- Assist guest on and off shuttle.
- Transport/Pick up passengers to and from airport
- Assist passengers with loading and unloading luggage off the shuttle
- Inform passengers with safety instructions
0-5 years of experience
Greet guest with a positive, enthusiastic, and friendly attitude
- Workable knowledge of the city and its attractions and able to help guests with directions
- Assist co-workers with parking and retrieving of vehicles
- Assist guests with luggage to hotel room
- Provides staff support by helping shift supervisor manage flow of traffic and supervision of driveway
0-5 years of experience
- Clerical office duties – answering and directing phone calls/computer data entry
- Assist attendants in the parking and retrieval of patron’s vehicles in all climates.
- Assist leads with shuttle transportation and transport shuttles to off-site repair facilities.
- Maintain positive rapport during customer interaction.
- Training new and current employees.
- Greet customers as they arrive and depart.
0-5 years of experience
Responsible for parking and retrieving vehicles to their owners
- Running to and from vehicles in a fast, safe procedure
- Communicating well with customers in a respectful, attentive manner
- Providing customers with outstanding service
- Assisting customers with directions, bags, doors, etc.
- Maintaining a professional presence at all times
0-5 years of experience
Provide personalized high level service for each guest from arrival to departure.
- Valet parking, tagging bags, and loading/unloading of luggage or packages.
- Delivers luggage and escorts guests to and from room upon check-in and check-out.
- Provides information about facility, local activities and dining.
- Assists in answering the phone and arranging for taxi service
0-5 years of experience
Valet Attendant/ Interim Supervisor
- Assist customers ensuring the most convenient visit
- Work under pressure in high traffic
- Responsible for running the driveway, directing customers, and leading the valet team
- Responsible for collecting accurate tip reports from all employees
- Record the number of cars parked and pulled during each hour of service
- Collaborate with operations manager to increase our numbers and customer service feedback
0-5 years of experience
Lead and prepare work schedules for all valet attendant staff
- Greet guests who arrived by private car and efficiently park their vehicles
- Provide information for guests to help them while navigate in the premise and admission to all facilities
- Maintain a clean appearance in assigned areas of the parking facility
0-5 years of experience
Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles.
- Greet customers and open their car doors.
- Issue ticket stubs, or place numbered tags on windshields, and give customers matching tags for locating parked vehicles.
- Inspect vehicles in order to detect any damage.
0-5 years of experience
Supervises multiple locations
- Responsible for efficient scheduling of valet attendants
- Trains and observes new hires to ensure optimal performance
- Provides coaching and progressive discipline as deemed appropriate
- Audits staff performance to ensure cars remain secure
- Resolves client’s issues or concerns
- Ensures a superior customer experience to patrons
0-5 years of experience
- Provide exceptional valet parking and experience for each guest
- Maintained a positive attitude and professional appearance at all times
- Anticipate the unique needs of each guest and exceed their expectations
6-10 years of experience
supervisor, Luggage attendant, Shuttle driver, Cashier, Wheelchair escort
- Valet supervisor: Responsible for ensuring valet parking for special events run smoothly according to company policy, customer service standards and safe vehicle handling, also responsible for supervising assigned valet staff, and handling all aspects of the shifts from set up to completion.
- Valet Attendant: Responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner, also responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage during arrival and departure.
- Shuttle driver: The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices, also responsible for assisting guests with luggage (when applicable) including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs.
- Luggage attendant: Greets and assists guests with luggage at check-in/check out and storage. Assists guests with city information and directions. Delivers items as requested by guests or Manager on Duty.
0-5 years of experience
Handle customer transactions.
- Manage financial data for daily Accounts Receivable.
- Make Bank Safe deposits.
- Operate as Valet Attendant when permissible.
0-5 years of experience
Park and retrieve guest vehicles
- Heavy customer/guest service
- Check in Baggage from the guest
- Shuttle Guest in House Limo
Valet Attendant Duties and Responsibilities
The responsibilities of valet attendants vary based on the facility at which they work. However, our analysis of job postings reveals these tasks as common to most positions:
Greet Visitors Valet attendants are among the first people customers encounter. As such, employees aim to make a good impression through acknowledgement and a pleasant exchange. Other possible actions include opening and closing doors and assisting with luggage or other belongings.
Park Cars At the core of this position is maneuvering vehicles into spaces. Valet attendants take the key from the driver and physically move the car into a proper location.
Note Damage So that disagreements do not occur later, valet attendants inspect vehicles for existing flaws and record what they find. Such action limits claims that the valet damaged the auto while parking it.
Manage the Podium Businesses typically use a podium as the central base for valet activities. Storage space in this structure contains hooks for holding and organizing keys and keeping them safe from loss or theft. The podium also may contain an area for money since some places charge a fee for the convenience of valet service. Other common objects found here include stacks or rolls of claim tickets for valets to issue to customers when they take their vehicles; diagrams of parking lot layouts; and promotional material or feedback cards to give guests upon departure.
Retrieve Vehicles When a customer is ready to leave, they present their claim ticket to a valet attendant. This paperwork enables the valet to quickly find the correct key and the location of the vehicle. The attendant walks to the proper parking spot and drives the car back to its owner. The parties exchange goodbyes, and the patron tips for a job well done.
Miscellaneous Services With the goal of providing outstanding customer service, valet attendants perform tasks such as giving patrons directions and keeping walkways clear. Employers also may call upon them to direct traffic to maintain an orderly flow, monitor parking lots for safety, and put up cones to steer guests away from unusable areas.
Valet Attendant Skills and Qualifications
Conscientious drivers who treat every vehicle with the utmost care make good valet attendants. Because they interact with a wide variety of people, a friendly demeanor and other commendable interpersonal skills also serve them well. Other elements critical to performance include:
- Knowledge of cars – a good grasp of where things are located in automobiles makes changes such as seat and mirror adjustments easier
- Organization skills – following procedures promotes safety and orderliness
- Professionalism – a good attitude, neat grooming and attire (usually a uniform), politeness, and proper language reflect positively on the valet attendant and the employer
- Stamina – much of the shift is spent standing and walking back and forth between parking spaces and the main building, so attendants need physical fitness and energy
- Efficiency – customers get impatient waiting for someone to attend to their vehicle, so an eagerness to get the job done is appreciated
- Trustworthiness – employers demand honest workers who will not steal items out of cars or drive them to unauthorized places
Valet Attendant Education and Training
No minimal educational requirements exist to become a valet attendant, though most possess a high school diploma or the equivalent and are over the age of 18. Candidates need a driver’s license, a good driving record (including no DUIs), and the ability to pass a criminal background check. Employers may require vision tests to ensure employees see properly. Valets must be skilled at driving cars with manual as well as automatic transmissions since they will likely encounter both.
Valet Attendant Salary and Outlook
The median wage for a valet attendant, according to PayScale, is about $10 per hour, including tips. Workers on the low end of the pay range earn about $8 per hour, while the highest paid make more than $13 per hour. Overtime can increase total compensation. Full-time valet attendants may be eligible for benefits such as medical insurance and paid time off.
Helpful Resources
Want to learn more about what’s involved in being a valet attendant? These sources we’ve compiled can be of assistance:
National Parking Association – the “valet” section of this group’s website features articles, how-to guides, and case studies pertinent to the industry. From how to claim tips when filing taxes to improving customer service, aspiring valet attendants are sure to find plenty of helpful advice
Parking Magazine – keep up with trends and best practices with this monthly publication dedicated to subjects of interest to valets and similar parking professionals
The Valet Spot – the blog of this valet parking equipment company offers tips to improve service and interesting articles on industry developments and events (such as the National Valet Olympics)
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
