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Dispatch Manager Resume Samples
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0-5 years of experience
Provide high level of product and leadership support to service representatives and clients.
- Exceeded company budget objectives on a monthly basis.
- Facilitated the client decision making process by up selling products as needed.
- Establishes rapport over the phone quickly, remains positive and upbeat while resolving customer issues.
- Maintained scheduling and forecasting for 25 technicians.
- Effectively trained and communicated with team members to maintain clear expectations of policies and procedures.
0-5 years of experience
Led a staff of 12 dispatchers and planners
- Improved monthly on time freight pick up/delivery from 50%-60% to 80%-100%
- Directed daily work activity and priorities for the team; load planning and execution
- Successfully created and implemented processes to maximize efficiency and quality
- Reviewed and authorized on-boarding requirements for all new customers
- Developed and maintained successful working relationships with owner-operators, carriers, inside and outside customers
10+ years of experience
Largest manufacturer and distributor of residential and commercial glass, windows and door products in Alaska.Promoted quickly up the ranks to Dispatch Manager with expertise in residential and commercial projects ranging from simple, to large and complex. Emphasis on high standards of customer service and quality.
- Scheduled crews and coordinated up to 20 projects simultaneously in a timely and efficient manager. Routinely met or exceeded all performance standards and company goals.
- Collaborated with contractors and vendors to ensure quality of products met specific company standards.
- Submitted reports on production and estimates to management, ensured each job was profitable. Attended weekly and monthly manager meetings.
- In charge of all shipping and receiving into and out of the Production Department.
- Followed-up on work orders, collected outstanding balances and made company deposits.
- Glazier, Residential and Commercial projects, 1999 – 2002.
6-10 years of experience
Managed 17 vehicles valued with excess over $500K and coordinated maintenance and repairs at $15K per year.
- Compiled a document for over 3,000 pieces of equipment resulting in improved organization and tracking.
- Managed and trained 10 employees in equipment handling and shipping
- Oversaw the plane manifest of over 1,000 employees for deployment in combat operations.
- Arranged transportations for over 20,000 pounds of equipment and 1,500 employees to training exercises inside the U.S.
6-10 years of experience
Lead 25 employees at 3 Michigan dispatch locations supporting 22 stations for 9,000+ daily pickups and 70,000 deliveries
- Provided sales support for new and existing customers, defining service-based solutions and customer problem resolution
- Member of 9-person team involved in corporate wide effort to streamline failure code reporting process. Reduced failure codes from 54 to 17 reportable codes corporate wide
- Executed internal audit processes to comply with Sarbanes-Oxley and state and federally mandated requirements with 100% successful pass rate
0-5 years of experience
Service Leader providing solutions that assure customer satisfaction, sales support, and operational efficiency through a 23 member team of Call Center and Field Service Providers in the Crushed Stone industry.
- Realigned business processes that interfaced with the customer, increasing approval to a 98% satisfaction rating in the annual Customer Engagement Survey.
- Created a “POD” call center structure to provide consistent customer support, including a Priority Customer Specialist position to offer top line customer a single point contact.
- Established annual contractual hauling lanes with Independent Fleet Companies securing freight costs and minimum tonnage expectations to assist Sales quoting efforts.
- Redirected lines of communication with “on-site” Owner Operators to assure B2B interaction is safeguarded, further securing the contracted agreement as a non-employee status service provider.
0-5 years of experience
- Answered and directed incoming calls, responded to customer inquiries, managed company files, and created system to bill customers for services rendered.
- Received service calls for leased equipment, routed specific service technician trained to work on model to correct or fix problem.
- Created invoices for supplies, usage, moving, and service not covered under contract for leased and new equipment.
- Implemented system by which automated tally for use of leased equipment increased billing accuracy by 15%.
- Remained after hours to contact clients regarding billing information whose business hours differed from typical working hours, and to ensure that monthly invoices dropped correctly.
0-5 years of experience
Guarantee safe operations of trucks and all related intermodal operations. Forge and sustain open communication and relationships with outside carriers. Provide keen oversight to the entire business operation that includes directing, coordinating, and evaluating the department as well as establishing key performance indicators for all direct reports in the department to keep abreast of performance and effectiveness of staff activities, and create appropriate action for enhancement as required. Render assistance and support to Manager of Truck Operations in selecting and retaining qualified and quality pool of drivers. Played a pivotal role in coaching, training, and mentoring direct reports; held responsible for providing career development opportunities through training and quality management activities. Demonstrated adeptness in conducting annual performance reviews for all staff within department. Provided direction to six directs reports to ensure accuracy of attendance records including overtime to ensure proper compensation. Assumed full accountability in monitoring every load and report, and estimated time of arrival to the port to keep marine operators informed of every door-to-door load to stow vessel properly. Led and managed complex accounts that require team drivers which are generally complex due to the product value in excess of $1M; trained new drivers on how to properly transport them while maintaining safety measures. Solely managed and supervised staff; directed and resolved any issues among staff and departments. Negotiated and secured services with outside carriers involving dispatch, payments, invoices, accessorial, and on-time tracking and reporting.
- Released reports that discussed the performance on the different terminals/trucks (KPIs) to be submitted to the director.
- Administered and provided trucking services as required, meeting customer’s extended haul shipping requirements and standards.
- Consistently met customer dispatch needs through efficient dispatching of trucks to haul, balancing cost minimization, driver utilization, and driver preference.
- Directed the efficient operation of shipment tracking and billing.
- Created designs and assessed feasibility of alternative system approaches; dealt with gathering and evaluating system performance data.
- Checked and assessed transportation costs and trends, and managed the preparation and submission of routine reports identifying actions for improvement.
- Produced and coordinated with issue resolution with other departments and terminals.
- Successfully improved process through identifying and providing cost-effective solutions.
- Consistently ensured strict compliance mandated by the local, state, and federal government, such as DOT adherence.
6-10 years of experience
- Coordinated 30+ trucks with freight brokers nationwide on shipments to various customers within timely detailed requirements.
- Generated outside new business via email / phone with consistent satisfactory customer service that generated profit within the company.
- Provided troubleshooting and detailed support for customers throughout every order with constant driver contact and updated information.
- On-call 24/7 for any breakdown or order support for all of the trucks in fleet.
- Paid and set up payment options nationwide for tank cleanings and worked with facility managers on lower fees for productivity and profitable margins for overall company orders to achieve a greater work relationship for future business.
0-5 years of experience
- Oversaw crew of 12 dispatchers working with over 100 medical courier drivers
- Worked with hospital coordinators to continue to implement successful and agreeable route/delivery strategies and to assure above average customer service
- Interviewed, hired, and managed route drivers
- Provided daily detailed and timely route stats for operations managers
- Designed route layouts to maximize productivity and minimize time delays and fuel costs
0-5 years of experience
Responsible for directing and leading the work of others in their department to generate corporate reports.
- Ensured that the department facilitates any needs arising from the call center. Which requires relying on experience and judgment to plan and accomplish goals.
- Managed dispatching team and oversaw the production goals of the field personnel.
- Performed human resources duties such as hiring, terminating, conducting performance reviews, and onboarding classes.
0-5 years of experience
Responsible for directing and leading the work of others in their department to generate corporate reports.
- Ensured that the department facilitates any needs arising from the call center. Which requires relying on experience and judgment to plan and accomplish goals.
- Managed dispatching team and oversaw the production goals of the field personnel.
- Performed human resources duties such as hiring, terminating, conducting performance reviews, and onboarding
0-5 years of experience
Trained, coached and mentored staff to ensure smooth adoption of new program.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Oversaw daily office operations for staff of 20 employees.
- Kept organized documentation.
- Managed accounts receivable accounts.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Made bank deposits.
- Hired, trained and evaluated personnel.
6-10 years of experience
Responsible for the supervision and coordination of day-to-day transportation operations and staff functions related to the safe and efficient transportation of children to and from school locations.
- Masterfully orchestrated 230 bus routes, maximizing route efficiency while managing 255 drivers and 15 office personnel.
- Accurately documented and recorded the movements and locations of company vehicles and road crews to maintain operator, student, and public safety at all times.
- Accountable for employee performance and compliance with all operating regulations, enforcing disciplinary action where necessary.
- Operations management responsibility for day-to-day logistics and office management including payroll and budget management, staff recruiting and development, and customer service.
6-10 years of experience
Supervised 20-25 dispatcher’s daily
- Ensured passengers and driver’s safety
- Provided alternative ride for disable passengers
- Maintained an on time performance of 98%
- Collaborated extensively with Transit personal via phone and Nextel
6-10 years of experience
- Oversaw all production, scheduling and shipment of precast concrete structures and related products.
- Worked directly with clientele to ensure correct specifications and timely completion of multimillion dollar jobs such as, The MetLife Stadium and Xanadu.
- Educated staff on new projects/jobs and production changes.
- Generated production, B.O.M and shipping reports for all 5 departments.
- Planned, coordinated and the dispatched of 4 delivery trucks as well as all customer pickups.
0-5 years of experience
Responsible for load planning for Intermodal Export and Import team of 15 drivers.
- Liasion between Dispatch Department, SC Ports and Steamship Lines in ordering all equipment needed for each customer’s transportation needs.
- Worked directly with clients and drivers to achieve daily schedule for In/Out bound moves.
- Managed all customer accounts to insure proper scheduling, billing and logistic tasks were completed in a timely manner.
- Monitored and entered all incoming customer work orders through multiple phone calls, emails and written correspondence.
- Ability to establish line-haul rates and fuel surcharge to new customers.
6-10 years of experience
Managed employees on a daily basis
- Managed all cost, revenues, and 3rd party invoices, projected profits on a weekly / monthly basis
- Planned and executed all jobs to customers’ needs and satisfactions
- Planned all changes to jobs in accordance with needs
- Tracked all cost of jobs completed, and managed employees time at yard
- Followed all OSHA, and DOT guidelines and regulations
- Instrumental in hiring process, employee disciplinary actions
- Trained employees how to excel to our work standards
0-5 years of experience
Handled all related activities of dispatch as needed; hiring, training, performance appraisals and terminations.
- Utilized computer work orders and other systems to determine and route job assignments for field personnel which is through a force dispatch process.
- Accounted for the scheduled work and maintained knowledge of the status and location of field personnel throughout the work day to accomplish review of work performed.
- Worked with the head of the technical department to administrate and manage ongoing preventative maintenance with technicians.
- Prepared input for performance evaluations including development and maintenance of accurate records and logs.
- Maximize fieldwork performance and improve technical productivity, as well as reducing tuck-rolls by diagnosing under-problems and providing effective customer support over the telephone
- Monitor employees as well as operational processes to ensure all staff members attain company as well as location standards.
0-5 years of experience
Work and manage 15 auto transport professionals that cover all 50 states nationwide.
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Ensuring all vehicles get dispatched in a timely manner in order to assure customer satisfaction.
- Assisting team members in difficult deals that require customer comfort.
- Managing all office inventory, office bills, and CEO accounting.
- Received “GOLD STAR OF THE YEAR” for outstanding customer service.
0-5 years of experience
Assigned service/work schedules for workers as per their area of work.
- Received work orders and tenders from superiors and dispatched them to personnel.
- Maintained continuous communication channels with supervisors and workers to sort their work related issues and doubts.
- Estimated workforce requirement and equipment needed to complete particular projects.
- Assessed requirements of personnel regarding equipment, made arrangements for same and dispatched them.
- Tracked and submitted working hours of employees to payroll department.
- Documented records for dispatches including equipment used and charges incurred to be added to the management budget
6-10 years of experience
Work closely with counter personnel and coordinate drivers to fulfill transfer of product from other auto parts retailers in Ventura County and San Fernando Valley for walk in and auto shop customers
- Manage receiving and checking of daily inbound shipments of product from distribution center. Sort and stock by location and part number
- Pull orders and load trucks for deliveries
- Process returns from customers
- Schedule maintenance for fleet of five delivery vehicles
- Managed inventory of over 100,000 SKU’s
- Performed cycle counts on scheduled basis
0-5 years of experience
- Managed and Coordinated all pick up and delivers from clients
- Preformed all day to day as well as end of billing for clients as well as end of the month billing for clients
- Maintained and ordered shop supplies
- Assisted walk in and phone customers
0-5 years of experience
Manage weekly scheduling for 20 employees to ensure sufficient drivers are scheduled for daily work flow
- Maintain database of cars in impound yard while working with insurance companies and salvage auctions to arrange pickup and payment
- Handle damage complaints, follow up with customers, and ensure prompt resolution to each issue while maintaining customer satisfaction
- Implement goals for drivers while coaching based on individual performance
- Dispatch drivers to calls based on their location to ensure optimal customer experience
- Monthly invoicing of all house accounts, ensuring all bills are properly submitted and paid within two
6-10 years of experience
Responsible for monitoring safety issues, hours of service, asset utilization, compliance, home time, and assisted drivers in meeting productivity standards.
- Load planner for 230 truck fleet consisting of owner/operator and company trucks.
- Communicated daily with drivers via phone and Qualcomm concerning load information, routes, load securement and resolving related issues.
- Coordinated with Safety and the Maintenance shop, to ensure all equipment met and was kept up to DOT standards.
- Assisted Asset Manager to maintain inventory of available equipment at numerous U.S. terminals.
- Liaison with Payroll Department on driver compensation for vacation, layovers, downtime etc.
- Worked with Recruiting Department to determine driver requirements and ensure satisfaction from orientation through day-to-day operations.
0-5 years of experience
Managed and Scheduled eight dispatchers and thirty technicians.
- Assisted with daily warehouse duties for equipment.
- Provided appointment for customers for trouble calls.
- Supervised dispatchers in assisting the technicians and customer.
- Monitor the crew routes throughout the work day.
0-5 years of experience
Responsible for daily deliveries of gasoline to the Houston and Beaumont area fuel stations such as (Kroger, Valero and HEB).
- Entered daily readings from customer’s websites into our computer system.
- Using three week average sales, I would schedule loads going to stores as soon as they would fit and before a run out would occur. While still maximizing load capacity for the each unit and minimizing dead head.
- Responsible for scheduling 21 Houston trucks and 4 Beaumont trucks on 24/7 time frame.
- Ensure loads that were dispatched are completed and or moved to other drivers if needed.
- Handle customer orders via phone, fax or email. Enter and them into our system and ensure we deliver within the time window requested.
6-10 years of experience
Trains and mentors two to three dispatchers in every capacity including PC usage, customer service, customs and documentation.
- Coordinates pickup and delivery for up to 400 shipments per month in the US and Canada.
- Tracks and monitors as many as 40 truck loads per day from origin to destination.
- Researches weight, dimensions and transport requirements for all types of freight.
- Customer service contact for over 300 customers.
- Sales support via telephone and email.
Dispatch Manager Duties and Responsibilities
Ensuring arrivals and deliveries go smoothly involves several different duties and responsibilities. Our analysis of a handful of Dispatch Manager job descriptions has led us to create the following list of the most common Dispatch Manager duties and responsibilities.
Recruit and Train Employees Like any supervisory role, the position of Dispatch Manager has elements of an HR position. Dispatch Managers are involved in the interviewing process of warehouse employees, and are also responsible for their onboarding.
Develop and Maintain an Efficient Workflow This is where good organizational skills are necessary. Dispatch Managers are responsible for coordinating all of the work that gets done in a warehouse or call center on a daily basis. This process involves being in constant communication with senior management and others involved in the supply chain process.
Keep Records of Employee Productivity Dispatch Managers must have a system for keeping track of each employee’s productivity, as warehouse work is a very results-orientated position. This duty involves disciplining, and sometimes firing, employees who don’t perform up to company standard.
Maintain Relationships With Suppliers and Vendors In a lot of companies, the Dispatch Manager serves as the point of contact for those delivering supplies to a warehouse and vendors who have purchased the product stored in the warehouse. This requires good communication skills and the ability to write professional emails.
Prepare and Deliver Regular Reports to Senior Management Dispatch Managers have to be comfortable talking with senior management. Part of their responsibility is to provide regular updates on everything that goes on over the course of a given time period. This requires one to keep a detailed log for each day.
Dispatch Manager Skills
The role of Dispatch Manager requires a combination of hard and soft skills to be successful. This is a fast-paced position that involves a lot of moving parts, so it requires someone who has above average organization and prioritization skills. This role is also a managerial position, so it takes someone who thrives in a leadership position to be successful. They have to be able to evaluate and develop talent, and they also have to be able to motivate their employees to give their best each day. In addition to these qualities, the following are skills one must posses in order to obtain employment as a Dispatch Manager.
- Interviewing prospective warehouse employees and onboarding new hires on company policies and procedures
- Using logistical software to coordinate both incoming and outgoing shipments
- Using organization and prioritization skills to delegate tasks to warehouse employees on a daily basis
- Negotiating orders and delivery terms with both suppliers and vendors
- Collaborating with senior management and other members of the supply chain on a daily basis
Dispatch Manager Education and Training
Most employers require Dispatch Managers to have a Bachelor’s Degree in Logistics, Business Management, Commerce, Transportation Management or a related field. Coursework covers things like logistics, inventory management, organizational communication and related subjects. There are certifications available depending on one’s industry of employment, but they are highly specialized and typically not required by employers. With that being said, such certifications make one more marketable in the job economy.
Dispatch Manager Salary
According to the National Bureau of Labor Statistics, the national median salary for Logisticians, which includes Dispatch Managers, is $74,170. Those in the top 10 percent make over $117,310, while those in the bottom 10 percent make below $45,380. The large gap is largely dependent on industry. Those who work for the government have an average salary of $82,660, while those in the wholesale trade industry have an average salary of $65,060. One’s regional area also affects salary.
Dispatch Manager Resources
Do you think you would be able to build a successful career as a Dispatch Manager? If so, check out the following resources to learn more about this career path.
The International Society of Logistics – Founded in 1966, the International Society of Logistics now has over 90 chapters in 50 different countries. This is a great organization for both practicing and aspiring
Institute for Supply Chain Management – The Institute for Supply Chain Management has been operating for over a century. Their Certified Professional in Supply Management (CPSM) certification is highly coveted in the industry. They’ve certified over 60,000 professionals in 30 countries since 2008, many of them Dispatch Managers.
Inbound Logistics – Inbound Logistics is one of the most well-known blogs in the industry. It is updated regularly with great articles, and also has a list of company profiles and other information relevant to Dispatch Managers.
– This publication originally got its start as a print publication in 1962. It is one of the most trusted publications in the industry and contains top information from industry experts.
Lean Supply Chain and Logistics Management by Paul Myerson – This book is one of the Industry standards for students looking to work in this industry. It contains all of the foundational information an aspiring Dispatch Manager needs to succeed.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
