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Emergency Dispatcher Resume Samples
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0-5 years of experience
Directed incoming requests for emergency assistance to appropriate assets: Police, Fire, Medical.
- Monitored and operated multiple police and fire frequencies.
- Monitored and operated silent alarm panels and notify responsible parties.
- Provided the public with basic instructions to safeguard persons in hazardous conditions prior to the arrival of trained fire/police personnel (i.e.; CPR, Heimlich, Emergency childbirth, etc.)
- Communicated pertinent information via integrated communication systems utilizing multi-channel emergency radios, multi-line telephone communication systems, teletype and facsimile equipment.
- Operated CAD and Positron equipment.
- Conducted inquiries on individuals using the automated wants and warrants system
- Issued, tracked, and maintained case incident numbers, logs, and other records relating to emergency responses.
0-5 years of experience
Received emergency calls by telephone, radio system, and computer aided dispatch systems.
- Questioned callers to obtain the information required to determine the most appropriate course of action, with the goal of the safest best emergency resolution outcomes.
- Created and maintained logs of all calls received and prepared written reports as necessary.
- Was skilled in remaining calm and mentally sharp in even the most stressful of emergency calls.
0-5 years of experience
Answered and processed emergency and non-emergency calls
- Dispatched police officers and fire personnel to emergency calls for service
- Researched information for police officers and detectives upon request
- Monitored and responded to all radio transmissions from police and fire personnel
- Used FCIC/NCIC CPLIMS, D.A.V.I.D., and Enhanced 911 information systems
- Gathered information and sent out AMBER Alerts
- Transmitted pertinent information (aka BOLOs) via radio to police officers
- Maintained logs and records for tow trucks, criminal case files, and FDLE
- Contacted and dispatched FPL, Red Cross, People’s Gas, TECO, Public Works, etc.
0-5 years of experience
Answered multiple incoming lines from the general public and provided onsite service.
- Entered appropriate data for each call or customer in a timely manner, generated reports.
- Dispatched appropriate fire or police response to each call.
- Contacted appropriate personnel to advise and notify of monitored situations.
0-5 years of experience
- Monitored emergency alarms in a 24/7 call center environment while communicating with subscribers and clients to relay information and collect data.
- Updated system information, documented activity, reviewed account information and detailed requests from customers along with providing technical support to installers in the field.
- Dispatched emergency services as required, such as Police, Fire, and EMS services to residential and commercial locations along with providing escalated support if the need arose.
- Became CSAA certified, which enables myself to become first point of contact for emergency calls, some which require interpersonal skills to calm down customers in distress.
6-10 years of experience
Answered emergency 911 and non-emergency business calls.
- Dispatched Police, Fire, and Ambulance.
- Assisted in all areas of administrative work including data entry, receptionist duties, and file organization.
- Prepared all outgoing correspondence in a timely manner.
10+ years of experience
Answering 911 calls for service for Police/Fire/EMS and entering calls for service.
- Dispatching units for calls for service and monitoring the location of all units.
- Filing of subpoenas for attorneys, internal police and fire request.
- Making audio discs for attorneys (private, county and state level) and for internal requests by Police and Fire department personal as well as the Media.
- Pulling information off NICE Loggers to a PC through a reproducer.
- Decision making on sensitive subpoenas for evidence in court hearings and handing out to Media.
- Expunging of past discs, NICE logger discs and subpoena packets.
0-5 years of experience
Responsible for handling all incoming alarm signal activities and taking appropriate action per instruction
- Made outbound calls in order to contact customers, emergency contacts, and Police/Fire Departments regarding alarm activates
- Updated restricted data such as phone numbers and addresses
- Documented all alarm activity and subscriber phone calls via PC and activity reports
0-5 years of experience
- Researched and dispatched emergency complaints from the public regarding water and sewer emergencies.
- Logged all runs including dispatch time, arrival time, and disposition.
- Created work orders to request equipment repair.
- Updated and maintained records of past and current water equipment repairs.
- Notified appropriate agencies about street closings due to repair work
0-5 years of experience
- Established good community relations and aided in the effort of ensuring the safety of all residents and incoming guests.
- Enforced state and local laws regarding animal cruelty, animal registration, and other animal related laws as well as partnered with local law enforcement.
- Worked in collaboration with the Regional Officer of the Philadelphia SPCA branch to solve ongoing animal cruelty cases in the community.
0-5 years of experience
Maintained access to, and security of, highly sensitive materials.
- Relay information and messages to and from emergency sites, to law enforcement and to all other individuals or groups requiring notifications
- Handling questions, scheduling, delivery, and routing issues with external customers and contracted drivers.
- Diagnosing assessing and resolving problems or issues timely within the established level of service.
- Uses a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services.
0-5 years of experience
Determined the nature and location of the emergency.
- Received and processed 911 emergency calls, maintained contact with all units on assignment and status and location of police and fire units.
- Used a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services
- Entered, update and retrieved information from a variety of computer systems.
0-5 years of experience
Dispatched the correct authorities for emergency situations
- Strong customer service over the phone
- Assisted and guided customers in getting familiar with using their emergency equipment
- Accurately entered customers medical records, allergies and conditions into the companies CRM program
- Helped customers get familiar with different insurance coverage’s
- Filed customer medical records/Insurance claims
- Helped with new product meetings and displays
0-5 years of experience
Responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information.
- Providing excellent customer service to every customer.
- Quickly and effectively solve customer challenges.
- Assist with emergency alarms and dispatch authorities as needed to help protect the customers and their property
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
0-5 years of experience
Skilled emergency service worker.
- Answer emergency (9-1-1) and non-emergency calls from the public
- Gather information from callers and determine the nature/urgency of calls
- Dispatch appropriate field resources and maintain close contact with those field units to monitor response and needed support requirements.
- Provide callers with life-saving medical and safety instructions
- Assist in the management of emergency events and city-wide field unit
0-5 years of experience
- Managed emergency 911 calls and dispatched appropriate emergency response teams.
- Received non-emergency calls to the Sheriff’s office and provided public information or dispatched non-emergency service personnel in response.
- Organized and preserved sensitive information and informed the appropriate party if necessary.
- Ran traffic information for the deputies and constables during traffic stops and kept a record of all locations & times for emergency service personnel.
0-5 years of experience
Operate two way radio to communicate emergency situations to police officers in areas in distress
- Handle and screen incoming calls by communicating with crime victims and witnesses and requesting police assistance
- Handle emergency situations by using sound judgment and good verbal skills
- Coordinate response of ambulances and public safety units to emergency sites or in-progress crime situations
- Monitor and listen to closed circuit television and alarm systems and dispatch appropriate police response to intrusions and problem areas
0-5 years of experience
Managed an office consisting of 15-20 employees
- Responsible for controlling weekly payroll, employee schedules, employee breaks, hiring, employee termination and training of new employees
- Handled customer calls including appointment scheduling, appointment confirmations, appointment cancellations and company complaints
- On-call 24-hours a day to ensure truck managers were properly routed to and gained access into customer homes
- Answered approximately 50 incoming calls that were forwarded from our main office line to a company cellular phone to ensure every call was answered after hours
- Dispatched truck managers to emergency appointments that were called into our office by major oil and gas companies
0-5 years of experience
Communications operator for Police, Fire and Medical
- Maintained Police incident logs, data input for Dept. of Justice
- Multi tasked under highly stress related incidents
- Responsible for maintaining emergency command post
- Reviewed Police reports and processed reports for District Attorney
10+ years of experience
Answer both routine and 911 phone lines.
- Dispatch Police and Fire Personnel to both emergency and routine calls for service.
- Train and help with development of new hires.
- Use advanced medical procedures to provide correct medical response using EMD software.
- Trained on Nexgen computer software.
- Trained on JEBS and OBTS computer programs.
- Monitor prisoners via CCTV.
10+ years of experience
Dispatch mechanics in a timely manner to fix elevators in their area and rescue trapped passengers.
- Keep record of overtime dispatching forms and update changed to on call mechanics in SAP.
- Communicate with local superintendents and administrators concerning day to day dispatching issues.
- Take calls from customers placing service requests and take emergency calls from passengers trapped in elevators.
- Serve as acting supervisor of call center on a regular basis and fill out reports of call center activity for the day.
- Work on several side projects with other departments.
- Created data integrity manual for SAP for all the local offices in North America.
6-10 years of experience
Handle incoming fire and medical 911 emergency calls and radio traffic for Sacramento county.
- Provide heavy customer service during incoming phone calls and during communication center
- Work large scale state wide emergency wildfire events as a radio operator.
- Train incoming dispatchers, teaching them radio techniques and CAD computer system.
0-5 years of experience
Answered all 911 emergency calls and business line
- Provided swift, accurate, information over the radio
- Remained relaxed and help calm the caller
- Proficient in village ordinances and state and local rules and regulations
6-10 years of experience
Interviews callers on multiple phone lines to obtain preliminary report of incident, criminal activity, fire, medical and / or other emergencies, and gains sufficient information to properly respond and dispatch appropriate assistance.
- Coordinates deployment of state police or conservation officers, local law enforcement
- Uses multi-tasking skills to make critical decisions and simultaneously enter information into various computer systems.
- Maintains certification records on all employees
- Performs typing and filing duties incidental to assigned tasks such as typing and filing cards, labels, forms, reports, etc.
- Appropriately trains new hire employees
0-5 years of experience
- Received and dispatched 80-100 emergency calls within fast paced call center, for one of our nation’s highly recognized road service provider
- Utilized Customer Relations Management system manage accounts and solve billing discrepancies
- Promoted other company products and services to build relationships and total customer satisfaction
0-5 years of experience
Answer multiple telephone lines: emergency and non-emergency in a professional manner.
- Process information from callers and enter that information into a computer aided dispatch system.
- Provide callers with pre-arrival medical instructions when necessary.
- Dispatch all emergency personnel including, but not limited to, law enforcement, EMS, and fire departments in a timely manner and according to the priority level of the call.
- Operate computerized radio equipment to communicate with field personnel.
- Work efficiently with Windows software programs and mapping systems
- Complete general office duties including, but not limited to, typing, filing, faxing, telephone transferring, and copying.
- Create power points for training new hires/dispatchers.
0-5 years of experience
Receive and dispatch all incoming calls for police, medical, and fire emergencies, using a computer aided dispatch system
- Determine nature, location and priority of emergency
- Utilize pre-defined protocol and standard operations procedure, question callers to determine locations and seriousness of emergency response needed
- Coordinates all police, fire, ambulance and other emergency requests by relaying instructions to closest and most suitable units available
- Second in command-in supervisors absence, responsible for supervising employees
0-5 years of experience
Monitors and responds to all fire, smoke and intrusion alarms and announces appropriate codes upon activation.
- Monitors aural and visual signals on the Hill-Rom marquee board for code blue and code green alarms and provides necessary notification upon activation.
- Receives and dispatches calls from VA police and provides appropriate information to police in all types of situations the police intervention is necessary.
- Screens incoming calls to determine if official and extends calls to authorized parties.
0-5 years of experience
Handle alarm dispatches, service requests, and general customer inquiries
- Dispatch proper authorities
- Place necessary outgoing calls to verify an alarm
- Notify responsible parties
- Properly document alarm handling procedures within the alarm screens
- Complete alarm processing in accordance with departmental procedures
- Excellent communication, writing and verbal skills
0-5 years of experience
Analyzes situations objectively, in order to determine proper course of action, according to law, departmental policy and common sense.
- Handles multiple task involving routine and emergency situations.
- Deals courteously and effectively with the public and media.
- Communicates effectively using a radio and telephone during routine and emergency situations.
6-10 years of experience
Receive emergency and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems and computer aided dispatch
- Create and maintain automated and manual logs of public safety communications activity
- Process and evaluate information received, prioritize calls and dispatch required units or agencies
- Heavy use of computers, radio systems, multi-line telephone system, and fax machines daily
0-5 years of experience
Take Emergency Phone Calls
- Dispatch appropriate personnel to respond to calls
- Monitor and coordinate dispatch activity
- Input CAD entries to ensure accurate log maintenance
- Oversee tours of the campus conducted by Public Safety Officers
- Perform checks of individuals or cars/license plates using the CJIS system
0-5 years of experience
- Managing multiple alarm dispatches and responding to service requests and general queries
- Documenting alarm handling procedure quickly and efficiently while actively handling emergency situations
- Dispatching emergency services while maintaining central station records and maintenance
- Receiving incoming calls from employees, clients, emergency services and customers, as well as operating two-way radio communications
- Responding actively and calmly during emergency situations
- Operating telephone exchange as well as two-way radio to communications
- Promptly answering incoming phone calls and transferring to appropriate department and person in a timely, accurate and friendly manner
0-5 years of experience
Responsible for answering inbound emergency elevator phones, pool phones, and help phones.
- Dispatch appropriate management and authorities on emergency situations.
- Certified in Emergency Medical Dispatch
- Route calls accordingly to the proper individuals.
- Provide customer service via email and phone.
- Payroll and scheduling.
- Respond to incoming emails in a timely manner.
- Answer after hour calls for elevator companies and dispatch technicians accordingly
- Enter new installation information into Manitou from technicians
- Responsible for daily reports for emergency phones and notifying customers via email or phone.
0-5 years of experience
Assisting customers with their alarm patiently
- Operating two phone lines, able to multi task
- Kept excellence quality
- Good communicator giving brief description to the police station.
- Helping customers troubleshoot their alarm systems
0-5 years of experience
Received fire and medical calls
- Dispatch emergency response personnel using digital and voice communication equipment computer dispatch system.
- Pinpoints the location of emergency/ non-emergency calls
- Maintained records and reports operation logs
- Initiate emergency call backs to get additional information on possible disconnected calls
- Knowledge of Agency policies, procedures and guidelines
- Knowledge of law and emergency medical terminology.
0-5 years of experience
Supervise control center at the request of management.
- Interact with various government agencies in multiple states.
- Conduct and record wants, warrants, and background checks.
- Actively monitor alarm security systems for various customers.
- Conduct system failover with sister control center in Denver, CO.
- Document, disseminate, and dispatch calls for emergency services.
- Enter sensitive law enforcement information into various databases.
- Train new employees in dispatching, call taking, and alarm processing.
6-10 years of experience
Handle all incoming calls for non emergency transports
- Handle all general incoming calls, transfer to the appropriate departments
- Provide all crews with appropriate patient information
- Contact all doctor offices and confirm appointments
- Ensure all charts are entered into the computer and are scanned correctly
- Handle On Call phone after hours
- Process paperwork and file appropriately
- Communicate with Transport Crews to ensure patients arrive at their appointments in a timely manner
6-10 years of experience
Provide general information and educate the public
- Handle emergency and non-emergency calls and ascertain as much information as available to assist the officers in the field
- Research and provide vital information, such as criminal history and other relevant information, to officers on calls to facilitate officer safety
- Dispatch calls for service by tracking and managing manpower on the road
0-5 years of experience
Answer multiple phone lines according to priority
- Talk to irate/upset/hysterical callers on the line
- Gather all needed information and enter it into the computer system within the policy stated timeline given.
- Compose emails and inter departmental message regarding important information
- Answer any and all radio traffic even if on the phone with a caller
- Run any information given by officers thru a local, statewide, and national data base and read it back in a timely manner
- Follow and be responsible for anywhere between 8-40 officers a night
- Communicate with other police agencies, hospitals, jails, and any other facilities that may need to be notified of an occurrence
- Call into and explain situations to cell phone companies in order to obtain locations for cell phones along with fill out and file all proper paper work for this procedure
0-5 years of experience
- Assist area supervisor with dispatching and routing technician to service calls
- In depth knowledge of operating a variety of communication equipment
- Prioritize incoming emergent and non-emergent phone calls
- Assist in training newly hired dispatch operators
0-5 years of experience
Responding to customer alarms in a timely and accurate manor
- Answering Phones
- Troubleshooting with customers over the phone
- Mailing out customer notifications
- Dispatching police and fire department
- Handling video alarms appropriately
0-5 years of experience
Dispatch hospital personnel in variety of emergency situations
- Prioritize requests for service
- Maintain Shift Reports/ Patient Transport Records
- Facilitate information sharing between EMS/Flight crews and healthcare facility
0-5 years of experience
- Handles emergency calls and promptly forward them to appropriate person among 85 employees and technicians.
- Communicate with supervisor on pending service calls
- Assist customers with any questions or concerns with personal account
0-5 years of experience
Took emergency & non-emergency calls for service
- Monitored and the location of on-duty service men
- Operated dispatch software
- Dispatched service men to the emergency location
0-5 years of experience
- Responsible for providing rapid response to alarm signals
- Responsible for providing peace of mind to customers and businesses
- Report to local Police, Fire, and Medical Departments when needed
- Communicate with ADT customers in a professional and calming manner
- Exceeds monthly Quality and Assurance Audits
- Responsible for providing technical support to customers about their alarm system
- Making payments for customers
- Responsible for scheduling jobs for customers if the problem cannot be handled over the phone
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
