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Customer Service Representative Resume Examples
Use these customer service representative samples as a guideline, or visit our extensive library of customizable resume templates.
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Customer Service Representative Resume Example (Text Version)
[Your Name]
[City, State ZIP Code]
[Email Address]
[Phone Number LinkedIn]
Resume Summary
[Insert your summary here. This should be a brief statement highlighting your core qualifications and career goals.]
Summary of Qualifications
- [Insert qualification #1]
- [Insert qualification #2]
- [Insert qualification #3]
- [Insert qualification #4]
[Type of] Skills
- [Add relevant accomplishment or responsibility related to Skill 1]
- [Add relevant accomplishment or responsibility related to Skill 1]
- [Add relevant accomplishment or responsibility related to Skill 1]
- [Add relevant accomplishment or responsibility related to Skill 1]
[Type of] Skills
- [Add relevant accomplishment or responsibility related to Skill 2]
- [Add relevant accomplishment or responsibility related to Skill 2]
- [Add relevant accomplishment or responsibility related to Skill 2]
- [Add relevant accomplishment or responsibility related to Skill 2]
Education
[Degree Earned]
[High School Name, Location]
[Graduation Date or Estimated Graduation Date]
- [OPTIONAL: Add relevant coursework or academic achievements]
- [OPTIONAL: Add any honors or awards received]
Work History
[Job Title #1 | Club or Employer Name #1]
[Location, Year]
[Job Title #2 | Club or Employer Name #2]
[Location, Year]
How to Format a Customer Service Representative Resume
Your customer service representative’s resume format is as important as how you write your resume. This sample resume demonstrates the best layout hacks to follow: 1-inch margins, bullet points and clear resume headings for each of the following sections.
Professional header and contact info
- Include your name, contact information and a professional email address.
Compelling summary statement
A brief resume summary or objective highlighting two or three customer service-relevant skills, experience or accomplishments.
Highlight your skills
Create a dedicated section to showcase hard and soft skills specific to customer service work, like customer service training, conflict resolution or empathy.
Emphasize your work history
List your work experience in reverse-chronological order. Include job titles, company names, dates of employment and key responsibilities and achievements for each role in a bullet list.
Supporting education section
Detail your educational background, mentioning any relevant degrees, diplomas or certifications obtained.
Additional sections
You can add resume sections for licenses, certifications, industry memberships or unions, awards, volunteer experience or spoken languages.
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Write Your Customer Service Representative Resume Summary
The resume summary for a customer service representative resume is your opportunity to make a solid first impression and highlight your essential qualifications. Follow these guidelines to write an attention-grabbing professional summary.
Concisely summarize your experience
Begin with a brief overview of your relevant experience as a customer service representative, including the number of years in the field and industries you have worked in.
Highlight critical skills and achievements
Emphasize the customer service representative resume skills that make you an exceptional service provider. Mention notable achievements, such as meeting or exceeding customer satisfaction targets or resolving complex customer issues.
Showcase your customer-centric approach
Demonstrate your commitment to delivering exceptional customer service by emphasizing your ability to understand and meet customer needs, provide personalized assistance, and maintain a positive and professional demeanor.
Strong and weak Customer Service Representative summary
“Dedicated and results-oriented customer service representative with five years of experience in the retail industry. Skilled in delivering exceptional customer experiences by actively listening, understanding needs, and providing timely and effective solutions. Recognized for exceeding customer satisfaction targets by 20% through attentive service and product knowledge.”
This example concisely highlights the candidate’s relevant experience, industry focus, and notable achievements. It emphasizes essential skills and includes specific, quantifiable achievements, demonstrating their ability to deliver exceptional customer service.
“Experienced customer service representative with strong skills in communication and problem-solving. Worked in various industries providing customer support.”
This example lacks specific details and fails to highlight notable achievements or unique skills. It provides generic statements that offer little insight into the candidate’s capabilities or areas of expertise.
PRO TIP:
The resume summary works best if you have over three years of experience. Try the resume objective if you’re a first-time job seeker or are changing careers. The objective statement pitches your transferable skills and downplays your lack of directly relevant experience.
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Include Your Work History
The resume work experience section of your customer service representative resume provides a valuable opportunity to showcase your relevant experience and demonstrate your ability to deliver exceptional customer service. Follow these guidelines to write this section effectively:
Start with your most recent experience
Begin the work history section with your most recent position and list your previous roles in reverse chronological order. Include the job title, dates of employment, and the name and location of the company or organization.
Highlight your key responsibilities and achievements
Clearly outline your job duties and notable accomplishments for each customer service representative role you held.
Quantify your impact and provide examples
Back up your claims with measurable evidence of your performance.
Strong and weak Customer Service Representative work history
Customer Service Representative
ABC Company | Miami, FL
January 2018 - Present
- Assisted an average of 50 customers daily, providing exceptional support, resolving inquiries, and ensuring high customer satisfaction.
- Successfully handled complex customer issues, resulting in a 15% reduction in escalated complaints.
- Consistently achieved a 95% customer satisfaction rating based on post-interaction surveys.
- Recognized as “Employee of the Month” three times for outstanding performance and dedication to providing exceptional customer service.
This example effectively showcases the candidate’s experience and impact as a customer service representative. It provides specific details about the average number of customers assisted daily, the achievement of reducing escalated complaints, and the high customer satisfaction rating.
Customer Service Representative
XYZ Company
- Assisted customers and provided customer service.
- Handled customer issues.
This example needs to include essential details such as dates of employment, specific job responsibilities, or notable achievements. It fails to provide insight into the candidate’s experience or contributions as a customer service representative.
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Add Your Education Section
The education section of your customer service representative resume allows you to showcase your academic qualifications and any additional certifications or training that add value to your profile as a customer service professional. Follow these guidelines to write this section effectively:
1Start with your highest level of education
Begin the education section by listing your highest level of education, such as a degree or diploma. Include the degree name, major or field of study, educational institution, and the year of completion.
Example
Bachelor’s Degree
Arts in Communication
XYZ University | Miami, FL
May 2019
2Mention relevant coursework or academic projects
If you have taken courses or participated in educational projects that align with customer service skills, mention them in this section.
- Interpersonal Communication
- Conflict Resolution Strategies
- Business Writing
- Customer Relationship Management
3Include relevant certifications or training
If you have obtained or completed training programs specific to customer service, highlight them in this section. Examples include customer service training and conflict resolution certifications.
Example
Conflict Resolution Specialist Certification
Mediation and Conflict Resolution Center
2021
PRO TIP:
Use a chronological resume format to showcase your professional history front and center in your resume.
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15 Skills to Boost Your Customer Service Representative Resume
The resume skills section is ideal for showcasing your abilities and qualifications in providing exceptional customer service. Here’s a list of 15 soft skills, hard skills and technical skills for a customer service representative resume:
Soft skills
- Communication
- Empathy
- Problem-solving
- Interpersonal skills
- Critical thinking
Hard skills
- Product knowledge
- Conflict resolution
- Time management
- Multitasking
- Data entry
Technical skills
- Customer Relationship
- Management Software (CRM)
- Call center software
- Email management
- Live chat support
- Social media management
PRO TIP:
Double-check the job advertisement and add any skills listed that you possess to your skills section. This will help you bypass ATS scans and convince the employer you’re a top candidate.
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20 Customer Service Representative Action Verbs
Adding strong and impactful power words to your customer service representative resume can enhance the effectiveness of your accomplishments and responsibilities. Here’s a list of 20 action verbs explicitly tailored for a customer service representative position:
- Adapt
- Assist
- Calibrate
- Collaborate
- Communicate
- Coordinate
- Document
- Educate
- Empathize
- Follow up
- Guide
- Listen
- Personalize
- Recommend
- Resolve
- Respond
- Solve
- Troubleshoot
- Upsell
- Verify
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Additional Resume Sections to Consider
Consider adding the following sections to your customer service representative resume based on your specific circumstances and to enhance your qualifications:
Use a Cover Letter to Express Yourself
A resume is a concise overview of your skills and experience — a cover letter expands on this foundation. Add a cover letter to share one or two examples of how you excelled in similar roles or how your skills match a company’s needs. Use this sample as a guide or visit our helpful resources to boost your application.
Customer Service Representative Resume FAQ
What skills should I include in my customer service representative resume?
Include a combination of technical and soft skills. Technical skills may include proficiency in CRM software, call center tools, or data entry. Soft skills like communication, problem-solving, empathy and adaptability are also crucial. Highlight your ability to handle demanding customers, resolve conflicts, and deliver exceptional service. Tailor your skills to match the requirements of the customer service representative role you’re applying for.
How do I showcase my achievements in a customer service representative resume?
To showcase your achievements, quantify your accomplishments whenever possible. Include customer satisfaction ratings, average call handling time, and resolution rates. Highlight any recognition or awards received for exceptional service. Describe specific instances where you went above and beyond to meet customer needs or contributed to process improvements.
Should I include a cover letter with my customer service representative resume?
Including a well-written cover letter with your customer service representative resume is highly recommended. A cover letter lets you personalize your application, express your enthusiasm for the role, and highlight specific skills or experiences that make you a strong candidate. It provides an opportunity to explain how your qualifications align with the company’s values and customer service goals.
How can I make my customer service representative resume stand out?
To make your resume stand out:
- Tailor it to each job application.
- Research the company and understand its customer service values.
- Highlight relevant skills and experiences that align with their requirements.
- Use strong action verbs, quantify your achievements, and showcase your customer-centric approach.
- Proofread carefully for errors and ask someone to review your resume to ensure it’s clear, concise and engaging.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II - November 12, 2024
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.