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Computer Service Technician Resume Samples
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0-5 years of experience
Maintained, upgraded and managed all troubleshooting issues in regards to hardware/software
- Answered advanced software and hardware questions quickly and efficiently, providing expert service
- Focused on Computer and Macintosh repairs as well as conducted upselling strategies to increase hardware sales
- Restored drive backup and data on a consistent basis
- Hired and supervised a staff of 4-7 during peak business seasons, training and motivating daily
- Kept detailed and organized inventory of the revenue, reordered parts, shipped systems and accessories all over many international countries and the US.
- Converted the store into a training center for novice computer users.
- Conducted training sessions for customers on how to use, and repair machines efficiently
0-5 years of experience
Worked as a home theater and computer technician providing service installation.
- Analyzed and troubleshoot challenges
- Provided customer service to clients, by going over detailed concerns and possible solutions.
- Familiar with car installations, wire diagrams, and 12-volt systems.
- Acquainted with many devices such as relays, voltmeters and oscilloscopes, for understanding the correct frequencies for sound.
- Supervised a team of three technicians and two sales representatives
- Maintained current knowledge of insurance claims in conjunction with insurance company
0-5 years of experience
Identified, isolated and repaired computer equipment showing wear and tear.
- Diagnosed and repaired various system brands including HP, Gateway and Lenovo and Dell.
- Provided superior customer service while adding value to the customer experience.
- Ensured proper operation of computers, performed preventive maintenance.
0-5 years of experience
Responsible for configuring and installing new PCs for both individual and business use, using Microsoft Windows XP Professional, 2000 and 95/98
- Troubleshoot customers PC problems and rendered alternatives for resolution.
- Resolved PC issues for customers.
- Used Norton Ghost to re-image machines as needed.
- Diagnosed and removed various types of viruses utilizing Symantec virus utilities.
- Provided expertise to assist customers in decision making for new hardware and software.
- Diagnosed and repaired HP, Lexmark, and Okidata printers.
0-5 years of experience
Managed and trained technicians as well as performed interviews for new hires
- Diagnosed and repaired windows based security DVR servers and standalone systems
- Assisted with production of individually specific customer orders
- Assisted engineering with prototype software and hardware evaluation
- Developed, implemented, and maintained a comprehensive parts compatibility matrix using Microsoft Excel.
- Installed, troubleshot and repaired IDE, SATA, iSCSI, SCSI, and RAID storage devices
- Created and maintained OEM images used in a production environment
- Coordinated service schedules for the department
6-10 years of experience
Started my own computer repair business, and continuously manage all administrative and operational aspects of the business.
- Preformed numerous maintenances on various desktop/laptop PC’s and networks, which included trouble shooting, replacing hardware, virus removal, software installation / maintenance, back-ups / recoveries, and basic computing tutoring.
- Installed, upgraded and updated networks for local small businesses and personal users.
- Demonstrated excellent customer service skills and professionalism when working with customers.
0-5 years of experience
Installed computer programs ( Netscape, Word, Lotus Notes, Microsoft Office and Suites).
- Replaced and repaired outdated and broken computers.
- Processed various customer requests and performed follow up calls. Served as point of contact for all calls.
- Maintained all inventory requests and equipment.
0-5 years of experience
Responsibilities included management of Asterisk a VoIP server and management of customer data backup server on Ubuntu Server 12.04 LTS and management of LightSpeed Point of Sale POS on OSX Server
- Specialization in Linux operating systems
- Significantly contributed to increased business profitability through implementation of new pricing and service structure
- Day to day duties included PC and Apple repair, data recovery from failing hard drives, virus removal, DC board level repairs, soldering, Operating System installs, password resets, customer communication, computer assembly, laptop repairs, tablet repairs, phone/onsite repairs, and printer diagnostics and repair
0-5 years of experience
Identified and fixed computer malfunctions
- Assembled computers and hardware troubleshooting
- Installed OS (Win 9x and NT all versions), drivers and software
- Performed store opening and closing procedures
- Provided customer assistance
- Helped to significantly lower customer complain rate
- Awarded “Employee Of The Month” numerous times
6-10 years of experience
Assist over 800 end users with all aspects of day-to-day use including PC, Mac, Smart phone and tablet upgrades, hardware repair and malware removal.
- Repair printing issues with printers/copiers and Uniflow system.
- Add and remove users on the Shoretel phone system and in active directory.
- Add and remove users in email system and reset passwords.
- Manage student interns and oversee five students in the Tech Club which helped them gain a better understanding of computers and information technology. Used one-on-one coaching and provided students with easy assignments and feedback, gradually moving them up to more complex work.
0-5 years of experience
- Supervised and trained Help Desk staff.
- Network Administration, including but not limited to creation, deletion and transferring of all city agencies user’s NetWare accounts.
- GroupWise Administration, including but not limited to monitoring, transferring, rebuilding and upgrading Post Offices and email servers.
- Created, deleted, ran checks and retrieved deleted user’s GroupWise accounts.
- Assisted users over the telephone in correcting computer issues and the proper use of software programs.
10+ years of experience
Installed/maintained multiple Dell PowerEdge servers. Remote and local admin support.
- Hardware migration including servers, routers, and switches. HP Servers and cisco routers and switches. Migration of windows xp workstations to windows 7 in lab/class environment.
- Provided clients with computer service (to include Software and Hardware repairs and instruction)
- Installed and configured Windows XP/7, MS Office Pro 2010, Lotus software, Symantec, and many other A/V software programs also loaded all service packs and patches.
- Use of multiple network monitoring tools (netscout, Sniffer pro, etc.) to resolve lan/wan issues.
- Installed computer hardware for upgrades and made repairs. Configured printers connectivity as well as peripherals like modems, speakers, drivers, etc.
- Instructed clients about software and resolved computer related questions.
- Maintain service on client smartphones.
0-5 years of experience
Provided field service support to customers for workstations, peripherals, robotic tape and HDD libraries, servers and printers.
- Serviced IBM System 36 office networks, workstations, dummy terminals, desktop and tower computers, CRT monitors and coax cabling for customers, including Farmers Insurance.
- Provided field service support for Wincor-Nixdorf POS systems at retail stores, such as the Anchor Blue clothing store.
- Supported IBM POS systems and peripherals for Starbucks coffee shops.
0-5 years of experience
As a computer service technician, I provided technical support to all customers and maintained in-store systems.
- Utilize a variety of electronic test equipment and diagnostic software to determine defects and malfunctions; and replace defective components.
- Built custom desktop and provide upgrade advice to customers.
- Effectively and efficiently install, replace, maintain and repair various types of computer systems, peripherals and related equipment and educate customers on proper maintenance.
- Product tests on desktops and laptops to certify units are OK to sale or Return to Vendor.
- In store maintenance and repair of POS systems, printers, and various other systems.
- Recommended by customers for repairs and recommended by service techs to customers.
0-5 years of experience
- Completed computer hardware and software repairs with precision and minimal supervision.
- Developed department strategy, workflow systems, and reports using productivity tools and visual cues to maintain a transparent work environment for myself, customers, and stakeholders.
- Acted as the Apple computer service technician and a computer department sales floor associate.
0-5 years of experience
Contacted, scheduled and serviced customers as per assigned daily route
- Repaired Dell customer desktop and laptop computers by replacing defected part(s), including but not limited to (Motherboards, Hard Drives, CD/DVD ROM, CPU’s, Power Supplies, CPU Fans, Heat sinks and other internal parts
- Performed data migration services, software and hardware installations on legacy and premier computer systems for both residential and corporate accounts
- Installed residential and small business wireless networks
0-5 years of experience
Video and audio recording, processing and mastering using Apple Final Cut Pro 6 and Sony Vegas Pro 8.
- Conducted video and audio conferencing sessions using Polycom, Crestron, WebEx and Live Meeting.
- Edit and encode High-Definition videos for Broadcast, Internet and DVD distribution.
- Assisted with video production and shooting in-studio and on-location capture, edit and compression.
0-5 years of experience
Proficient in diagnosing and troubleshooting to restore and repair returned desktops, laptops and electronic merchandise for resale
- Open tickets, prioritize issues according to queue and resolve repair orders
- Build and manually set up computers for customers
- Liaise and establish relationships with major electronic companies such as LG, Dell, Lenovo, Hewlett Packard and Toshiba for ordering of parts and software
- Extraordinary skills in providing solutions and technical support or guidance to clients over the phone
0-5 years of experience
Performed On-Site computer service, network setups and troubleshooting for residential and commercial clients.
- Scheduled all appointments, managed customers and service calls from the road as situations changed.
- Had to manage workload between computer repairs in shop and on-site service calls.
- In-House Troubleshooting, diagnosis and resolution of computer hardware and software related issues.
- Virus and Malware clean up and removal.
0-5 years of experience
- Train at-risk youth in the technical skills of computer and network maintenance, leading to CompTIA A+, Network+ and Security+ certifications
- Teach social skills as related to the workplace environment
- Counsel students with personal and professional problems
- Manage classroom setting with an average of 30 trainees
- Administer 25 station Active Directory Windows network for classroom use
0-5 years of experience
Troubleshoot and repair computers and software issues for the Police Department, Police Vehicles, City Hall,
Electric Plant and EMS stations.
- Implemented Windows XP mode to support legacy applications on 64 bit workstations.
- Assumed the leadership role of Windows image creation, deployment and troubleshooter of Microsoft System
- Organize and manage the inventory for ‘end of life electronics’ and coordinate auctions.
10+ years of experience
Worked as Computer Service Technician in an Enterprise network environment. Performing hardware and software break-fix, upgrades and trouble shooting on Dell Desktops and Laptops, HP LaserJets and DesignJets.
- Managed IT Assets in both an IT Asset Depot and a Network Operations Asset Depot which includes receiving, shipping and deploying assets, updating asset inventory information.
- Managed IT Disposal, identifying assets for disposal, building disposal pallets and coordinating disposal pickups.
- Received numerous recognitions for customer service excellence.
- Excellent troubleshooting skills
0-5 years of experience
Performs preventive maintenance and technical support, address and resolve any problems or questions on Windows OS, Apple OS, printers, and any related pertinent network technology.
- Provides customer and technical support service to iZone schools and administrative sites via telephone, fax, e-mail and in person.
- Reimage Laptops and Desktops using Ghost 11.5 or Disk Utility with proper DOE image
- Patch Cisco Switches and panels in the MDF as needed
- Provides support for applications, e.g., Internet, E-Mail, HSST/STARS client and joining desktop computers to the Central DOE domain.
- Utilizes and maintains a database system & tracking system (BMC Magic) to access, provide information, track problems, to reflect action taken, response given and inquiries forwarded for further assistance.
- Gathers customer’s information to determine the issue by evaluating and analyzing all inquiries and requests. Follow-up and make scheduled call backs to customers where necessary.
- Interfaces with users, vendors, and Central technical staff to resolve network problems
0-5 years of experience
- Improved productivity by inspecting computers systems to determine longevity
- Dismantled old computer systems for salvage and recycle to reduce waste
- On-site and In-shop computer configuration, maintenance and repair
- Over-the-phone troubleshooting for easy user repairable errors
- Improved user effectiveness by instructing users on computer maintenance techniques such as “Scan Disk” and “Disk Defragment” tools and removing dust collected on fans and components
- Built and configured over 40 library cataloging computers for various elementary schools
- Performed services on multiple computers at the same time
- Installed and setup Local Area Networks
0-5 years of experience
Monitor the system for equipment failure or errors in performance.
- Respond to program error messages by finding and correcting problems or terminating the program.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
0-5 years of experience
Install and perform minor repairs to hardware, software, and/or peripheral equipment
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems or appropriate software
- Follow a planned schedule of routine maintenance such as cleaning and adjusting equipment
- Maintain records of daily data communication transactions, problems and remedial actions taken, and installations
0-5 years of experience
While working [company name] as a computer repair person my responsibilities included but were not limited to:
- Troubleshooting PC’s for both hardware and software issues
- Routine cleaning including removing dust from internal case as well as digitally removing unwanted software
- Helping customers with internet related issues
- Removing malicious software and recommending protection plans
0-5 years of experience
Responsible for reopening the school’s computer laboratory
- Provided technical support for all staff levels
- Installed network printers and provided general maintenance on PCs
- Repaired and restored several computers
- Taught students basic computer skills
- Provided assistance for students during class hours
10+ years of experience
Self-employment has provided the opportunity to work independently and be self-motivated.
- Repair and service desktop, notebook and tablet computers for business and home computers.
- Establish accounts with software and hardware distributors to provide cost efficiency for the business.
- Quickly and effectively solve customer challenges.
- Maintain customer records, accounting data bases, and constantly seeking new ways to improve
0-5 years of experience
Conduct on-site repairs for clients and internal customers
- Perform software upgrades and configuration enhancements
- Assist customers with desktop and desk side support
- Provide technical support on hardware and software by performing diagnosis and troubleshooting
- Perform preventative maintenance on hardware by cleaning the hardware and using the manufacturer suggested maintenance kits
- Assist in computer moves, add-ons, and changes
6-10 years of experience
Build standard and custom computers including hardware assembly, OS, drivers and software
- Computer hardware/software diagnostics, repairs and virus removal
- Troubleshoot software, hardware and networking issues
- Onsite installation, configuration and repairs
- Remote computer maintenance and repairs
- Customer training and consultations
- Ensure customer satisfaction with timely response and professional etiquette
0-5 years of experience
Communicated technical issues to clients in understandable terms.
- Server Administrator for our private network.
- Completed custom computer builds per client specifications
- Responsible for the mobile dispatched to clients at home homes for on-site trouble shooting.
- Recommended and installed a broad range of computer hardware and software applications for clients.
- Used creative problem-solving techniques to assess and resolve a broad range of computer issues in a timely manner.
0-5 years of experience
Providing customer & technical support to residential and business customers such as hardware and software.
- Managing the clients’ complaints, scheduling the technician visit and maintaining the warranty of the equipment installed for the clients.
- Developing and installing operating systems.
- Responsible for the repairing and maintaining of printers, monitors, scanners and hardware.
- Responsible for loading new software and systems on existing equipment.
- Testing systems to ensure the elimination of bugs or viruses.
- Responsible for performing troubleshooting activities prior to the implementation of new systems.
- Performing upgrades on existing computer systems
0-5 years of experience
Provide technical support concerning basic and complex software issues, network connectivity, and basic hardware issues to individuals and local companies.
- Prepare computers for installation, installing operating systems and environments
- Install and configure hardware as needed
- Lay complex networks using wires, modems, routers and wireless devices
- Carry out regular computer maintenance duties
- Perform preventive maintenance duties, Antivirus Installation and Virus Detection
- Backup Maintenance, network troubleshooting and Data Recovery.
0-5 years of experience
Perform computer hardware / software upgrades on multiple customer
machines at once in the office
- Diagnose system problems (hardware/software) and correct/repair as necessary
- Go to customer houses or places of business to perform work orders as necessary. This included networking machines, upgrading/replacing
- Created a survey for another company using Macromedia Flash (before
- Create CAT-5 cross-over and straight patch cables as needed
- Install and run networking components (cable, wall plates) in the office
- Setup/diagnose wireless networking environments for customers
10+ years of experience
Designed and assembled custom computers
- Diagnosed and repaired personal computers
- Installed and upgraded hardware and software
- Service calls for internet connection problems
- Service calls for hardware configuration problems
0-5 years of experience
- Established and managed bench repair.
- Performed field repairs on IBM, NCR, and Liberty POS terminals, touch screen monitors, Star and Epson POS printers.
- Recover server and client hard drives.
- Performed installation of Aloha POS systems.
- Performed installation of windows operating system and networking as needed.
- Outsourced warranty repairs through original equipment manufacturers.
0-5 years of experience
Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- I oversaw the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
- Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
- Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- I answered users’ inquiries regarding computer software and hardware operation to resolve problems.
- Assisted with installation and maintenance of surveillance equipment and all associated devices.
0-5 years of experience
- Performed both on-site and remote computer support
- Provided support for home users and small to medium business clients
- Services included: virus/spyware cleanups, wireless and wired network setups and maintenance, hardware and software installation and repair
10+ years of experience
Provide technical systems analysis and support to operations, management and end users.
- Analyze system interruptions and diagnostic resolution.
- Provide 24 hour support for 220+ sites, with 2000+ networked devices.
- Keep store computers, hardware, software and cash registers up-to-date and functional.
- Analysis of inventory discrepancies for root cause identification and resolution.
- Maintain the reliability and continuous operation of Radiant point-of-sale (POS) systems.
- Provide on-site and remote software/hardware upgrades.
- Install, setup, and configure POS systems, VSAT network, and gas dispenser configuration/programming.
- Provide both in-person and telephone informal training and assistance to corporate, in-store, and other technical personnel.
- Two years experience as Ops Manager in store environment. End User experience.
0-5 years of experience
Troubleshooting computer software.
- Repairing and replacing damaged hardware.
- Installing printers and wireless networks.
- Setting up and configuring computers for current users or new employees.
- Responding to service calls in a timely and professional manner
- Generating service logs and billing clients accordingly.
0-5 years of experience
- Performs preventive maintenance on computer systems, mobile devices, printers, interactive whiteboards and remote mainframe terminal equipment in central or remote locations
- Provides consulting and training to principals and technology coordinators at over 62 schools in methods of effectively utilizing and managing their technology
- Communicates with and provides technical support to schools and administrative sites to resolve any problems or questions on Windows OS, Windows Server, Mac OS and any pertinent network technology
- Evaluates instructional software applications and hardware for operability and compatibility with NYCDOE school network environment and iZone program
- Recycle spare parts, maintains inventory and repair reports
- Provides support for all instructional and communication applications, as well as vendor related services purchased under the iZone program
6-10 years of experience
Built new pc’s from order specifications
- Performed repairs and upgrades
- Installed computer hardware and software on location
- Serviced local businesses, police departments, fire stations, town halls.
- Installed small networks
- Provided Training to customers
0-5 years of experience
Provide technical support, onsite and remote, to end users for IT related issues.
- Troubleshoot IT related issues, edit Work Order tickets with updates, and close out information.
- Set up, maintain, and troubleshoot personal computers and laptops at various locations.
- Maintain accurate records of hardware and operating systems.
- Provide technical support for repair services, diagnose and recommend repairs to hardware components and software applications.
- Assist in the procurement of equipment, system peripherals and services as needed.
- Help set up equipment for meetings, training, presentations, webinars and video set-up.
- Help with deliveries, relinquishments and updating the tracking system.
- Volunteer floor Fire Marshall.
0-5 years of experience
Handle customer requests, provide service recommendations, written repair estimates and process repair orders.
- Communicate the scope of work, estimate of repair cost orders, and manage customer expectation.
- Prepare regular service reports for the management.
- Maintain and update company’s data network within the company.
0-5 years of experience
Provide technical support to businesses and individuals
- Prepare computers for installation
- Install operating systems and environments as needed
- Install and configure hardware as needed
- Lay complex networks using wires, modems, routers and wireless devices
- Carry out regular computer maintenance duties
- Perform preventive maintenance duties
- Maintain logs for all computer activities
0-5 years of experience
- Responsible for analyzing and resolving complex hardware and software problems associated with desktop and laptop PCs
- Resolved compatibility issues
- Re-imaged Refurbished Machines using Ghost Symantec 7.5.
- Researched error codes and conflicts on system devices
- Performed common diagnostic utilities and tools to help repair computers
- Removed Malware from customer’s machines using 3rd party utilities
- Spam removal from customer’s machines using 3rd party utilities
- Performed virus detection and removal from customer’s machines using 3rd party utilities
- Installed and configured Windows 2000 Professional on company’s in house PCs
- Installed and configured Windows XP Professional on company’s in house PCs
0-5 years of experience
Contract support to Sandia National Laboratories managing data across 3 separate and distinct networks.
- Provides support/maintenance of hardware/software for workstations/desktops/laptops/thin clients.
- Selected as Lead Technician for planning/deployment of global PST to MS Exchange migration effort.
- Monitors Service Desk ticket SLAs to find optimal resolution vectors and solves issues using remote tools.
- Creates Knowledge Base (KB) articles for reference on problematic issues and subsequent resolutions.
- Works with 3rd party vendors to complete warranty support, service, and repair documentation.
- Installs Cat 5/5e/6 network cables implementing workgroup switches, adhering to security standards.
- Installs/configures network/Zebra printers, HP Digital Senders, Konica Biz Hubs, Dymo label makers.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
