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0-5 years of experience
Served as Tier II Desktop Support Technician for both onsite clients as well as remote office users. Performed troubleshooting of VPN access to the company’s local area network, as well as non-super user level UNIX and Macintosh.
- Provided desk-side support for laptop and desktop computers
- Installed Windows operating systems
- Directed the testing and implementation project of LANDesk Management Suite (Intel’s version of SMS), whose asset management component generated a software license report that substantially improved budgeting procedures.
- Reduced the deployment time of a new computer by 50% by creating hard disk images containing a standardized list of application suites and security updates.
- Promoted to Senior Technician charged with assisting and resolving issues involving UNIX, Mac, and Windows.
0-5 years of experience
Worked with clients in implementing technology solutions for business meetings and conventions. Researched new technologies and business meeting strategies.
- Achieved 100% success rate in implementing technology appropriate for all business meetings and conventions scheduled.
- Increased meeting and convention setup and implementation times 20%
- Provided real-time network and bandwidth statistics to clients and upper management.
0-5 years of experience
Responsible for providing IT Support for over 7000 users at [company name], and offsite locations.
- Led department in successful resolution of trouble tickets in a high-volume call center
- Provided first line support for customer inquiries, problems, and/or requests including web portal
- Applied Knowledge-Centered Support (KCS) methodology. Provided internal support
- Collaborated with other departments in a team-oriented environment
- Developed a knowledge base, with 25yrs of collective experience to date
0-5 years of experience
Managed and performed the maintenance of company computer systems. Provided technical support to both Macintosh and Window users on a windows based network.
- Provided desktop/network support to 400 corporate users, 700 corporate-owned properties and 300 franchise properties.
- Managed 10 employees via support and supervision, when needed.
- Installed, upgraded, supported and troubleshot Windows Operating Systems and Microsoft Office suite, and other applications as assigned
- Performed general preventative maintenance tasks on computers, laptops, printers and any other authorized equipment
- Performed remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
10+ years of experience
OS and application installation: Windows migrations and deployment of customized images using SCCM, Ghost and Acronis.
- Active Directory and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications.
- Provided onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades.
- Led the development and servicing of a diverse customer base across the Sacramento region utilizing Windows 7/Vista/XP skills.
- Maintained a strong consumer client base due to excellent knowledge and service, working mostly on customer referrals.
- Delivered customized MS Windows-based software support and training tailored to meet individual client needs.
0-5 years of experience
Installed and configured PCs, laptops, peripherals, network hardware and software
- Resolved hardware and software problems and provided network troubleshooting, technical support and training to end-users, as well as administered network security
- Provided user support and problem resolution for desktop computers, network access, E-mail, and imaging XP to several computers using Norton Ghost
- Installed, Deployed, Configured Windows Server 2003
- Trained more than 20 desktop end users about printing, scanning, email, internet, MS-Office package etc.
0-5 years of experience
Managed incoming queue of help desk tickets from 50+ clients via email or phone
- Maintained queue of an average of 5-20 tickets per day, resolved tier 1-2 support issues
- Ensured swift ticket resolution and escalated issues to Tier 3 technician as necessary
- Visited client sites to resolve outstanding help desk tickets as needed
- Prepared and configured new laptops/workstations/thin clients to client specifications as assigned
- Analyzed and diagnosed DNS/DHCP/VPN and other networking issues
- Actively worked with hardware and software vendors to resolve client issues in a timely manner
0-5 years of experience
Served as Field Network Engineer, Helpdesk and Desktop Support Engineer for Getronics’ client British Petroleum Company (approximately 600 users spanning over 5 remote sites) during the indicated dates.
- Provided technical support configuring and troubleshooting Cisco routers; Cisco switches and Microsoft Windows NT and NT Workstation Servers.
- Implemented software and hardware upgrades on routers, switches and servers.
- Investigated, resolved and documented technical issues affecting the WAN/LAN networks.
- Collected and analyzed network statistics for the Getronics’s NOC in Houston, Texas.
- Created and implemented backup and restores policies and procedures.
- Provided technical support by telephone and email.
- Served as team leader for the internal IT Projects.
0-5 years of experience
Proficient in a network environment utilizing PC software using various networking technologies and protocol
- Assisted in the troubleshooting of local area network connectivity issues.
- Provided, oral, dictated and written form of communication with project managers amongst IT Team lead, coworkers, managers and clients during implementation of Migration projects at Omnicare.
- Provide technical support interfacing with IT staff/users to resolve customer needs and support. Provide preventive maintenance on systems as and when required.
- Under direct supervision, participate in assigned projects, project teams, task forces as applicable.
- Install and modified information technology components (e.g., network components, peripherals as well software packages.), as well as deployment and complete user configuration of new and user PC workstation profiles utilizing window 7 OS.
- Trained end users on the utilization of newly deployed software packages and new technologies system usage operation.
0-5 years of experience
- Provided 2nd level support to 800+ customers with Windows 2000, NT and 95 clients.
- Troubleshot and resolved hardware and software issues on Dell and HP laptops and desktops.
- Installed combo/modems cards and VPN clients, configured and tested.
- Updated Remedy Helpdesk tickets responded to phone, e-mail and in person requests for support, created Ghost images extracted on desktops and laptops, saved Harmonic thousands of dollars by getting replaced warranted products from the vendors.
0-5 years of experience
Setup and configured computer systems for compatibility to Windows 2000 Platforms
- Managed and coordinated equipment purchases, by negotiating purchase and service agreements with external vendors.
- Performed back-up and recovery responsibilities for Windows 2000 Servers.
- Provided end-user support of Microsoft Office 2000, Scheduall, and Solomon software packages.
0-5 years of experience
Office 365 management and configuration: Lync 2013, SharePoint and Exchange.
- Exclusively implemented and maintained Sophos SafeGuard Enterprise.
- Maintained and managed two data center with domain controllers, several servers and network equipment in each.
- Created and implemented domain GPOs, deployed Symantec cloud antivirus, managed and monitored Spam filters.
- Built and managed WDS, Hyper-V and WSUS servers.
0-5 years of experience
Supported 30+ Windows 2000/XP based desktops within highly complex, fast-paced corporate environment
- Participated in the planning and implementation of the standardized intra-departmental workstation OS build, designed to satisfy corporate desktop requirements and seamlessly integrate with L&C applications
- Worked on standardizing and automating OS and software installations
- Provided installation services and administrative support for in-house developed L&C applications and tools such Sonar CM, AML, DOI and others
- Installing, configuring and troubleshooting various peripheral options and networks devices.
- Facilitated desk and floor moves
- Installed and supported Blackberry Desktop Manager and Blackberry units. (7230, 8700)
- Provided off-hours phone support to L&C desktop users
0-5 years of experience
Performed network administration functions, set up network user accounts/permissions, reset passwords, and administered group policies via DRA and Active Directory.
- Installed, configured, maintained, and supported all servers within the network.
- Provided desktop support for over 500 users.
- Optimized performance by conducting analysis and fine tuning.
- Assisted in the project to convert single master domain to multiple master domain environment.
- Implemented data recovery/transfers and operating system upgrades.
- Substantially increased security and performance of systems by initiating installation of new anti-virus software and critical operating system updates.
- Quickly diagnosed causes of systems failures and malfunctions to ensure highest operation efficiencies, reliability and quality performance standards.
- Responded immediately to emergency situations with sensitivity to deadlines and customer needs.
0-5 years of experience
Sole provider of PC hardware & software installation, service and support for 150+ end users.
- Instrumental in Dell KACE implementation project.
- Increased workstation image deployment and asset management quality and consistency.
- Rapid turnaround of configured workstations with little advance notice.
- Established new support policies and streamlined procedures.
- Configure Cisco IP desk and software phones for end users
- Management of IT inventory, assets and licenses
0-5 years of experience
Provided desktop, trading floor, and mobile support on a backfill and short-term contract basis.
- Administered user accounts with Active Directory.
- Supported Microsoft Office 2007, Bloomberg, and custom applications.
- Setup and troubleshooted Blackberry devices.
- Provided training for mobile users assigned RSA SecureID cards.
- Updated a SharePoint site.
- Updated the Remedy help desk ticketing system.
0-5 years of experience
First level support duties, Handled trouble tickets from the helpdesk dealing with all manner of desktop support issues required to troubleshoot hardware & software problems and resolve printing & network connectivity issues.
- Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software.
- Diagnosed, repaired computers and all related peripherals.
- Provided technical training and created technical curriculum for the company.
- Setup Audio Visual equipment for meetings.
- Repaired, provisioned and supported all mobile devices for the company.
0-5 years of experience
- Deployed and maintained Hewlett Packard system devices including workstations, laptops, and printers.
- Provided advanced technical support for Windows 2000 and Windows XP configuration and troubleshooting.
- Delivered complete remote support and assistance with users utilizing virtual private networking and dialers remotely.
- Primary Executive Support Technician assigned to provide direct and personalized support top tier Ericsson Executives.
- Provided advanced support for business level applications and Office Suites, including Ericsson specific applications.
0-5 years of experience
- Installed, configured, tested, maintained, monitored, and troubleshot end-user workstation hardware/software, networked peripheral devices, and networking hardware/software products
- Served as liaison with and provided training and support to end-users and staff with respect to computer operation and other issues with Windows XP and Microsoft Office Suite
- Performed on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommended and implemented corrective hardware solutions, including off-site repair as needed
- Was responsible for technical support of executive level staff and management which included on-site and remote technical support
- Performed Junior Network Administration of password resets and account creation
- Supported user accounts by supplying a wide variety of applications and operating system support for 20,000 + users
0-5 years of experience
Provided desktop support for the headquarters of the United States Postal Service.
- Troubleshot and resolved complex network client, hardware, and software issues with desktop and laptop computers.
- Performed installation and provided support for peripherals such as scanners, external CD/DVD drives, and PDA devices.
- Provided support for Blackberry devices.
- Supported local and network printers by performing maintenance and repairs.
- Utilized Active Directory to administer users’ network accounts.
- Performed application deployment to end user computers via Active Directory and SMS client.
0-5 years of experience
Member of a team responsible for providing computer support services of both software and hardware for approximately 3000 workstations.
- Configured and supported Android phones, Blackberry and Windows phones.
- Remote support of workstations via Microsoft Remote Desktop and Connectwise IT management software
- Configured and Maintained Chrome books, Apple iPads and Android tablets.
- Assisted in examination and maintenance of network servers and equipment.
- Responsible for training staff and orienting them on how to use computer hardware and software systems.
- Support for Polycom teleconferencing Hardware.
0-5 years of experience
Provided desktop support to 5500+ end users in a Windows Server 2000, MS Office 95/97, AutoCAD R15, Visio, Attachmate Extra, Intel LANDesk, Internet Explorer, Netscape, COLU site specific applications, MS Mail, MS Outlook and MS Exchange
- Provided troubleshooting skills in repair and support of IBM ThinkPad laptops, IBM desktops, Compaq DESKPRO computers, Compaq LTE laptops, Compaq Armada laptops, Dell Latitude laptops, and Dell desktops, 3Com Palm Pilots, Toshiba Satellite laptops.
- Deployed desktop’s, migrated users and performed IP Addressing.
- Resolved problems involving network connectivity, configuration of workstations for accesses to remote sites through dial up networking and access to AS/400 mainframes
0-5 years of experience
Support 300+ Human Resources, Payroll, Collections, and Executive end users.
- Promoted to and responsible for design, development, and implementing the single-image concept for over 10 Dell workstation and laptop models.
- Set up lab environment for testing application installs and MS updates push.
- Created and educated non-critical super-users for testing in the live environment.
- Utilized Wise-Package Studio, Active Directory MSI, and Pyramid.
- Active Directory administration, Print Queue creation, AS/400 administration and client, Oracle, JInitiator, Java, Internet Explorer, Citrix, Microsoft Office support including advanced configuration, use, training.
- Supported smart phones (primarily Blackberry & BES).
0-5 years of experience
Provided Global Group Management of user accounts using Active Directory.
- Managed Trust relationships and permissions access across domains.
- Maintained company email accounts and addresses using MS Exchange.
- Provided network troubleshooting expertise for end-users TCP/IP and DNS issues.
- Supplied break/fix support of hardware, software, and network reported incidents.
- Repaired, upgraded, and imaged computer systems using Symantec Ghost.
- Mentored colleagues in the quick assessment of broken computers and ensured a speedy turnaround for upgrades and repair of computer hardware and software alike.
0-5 years of experience
- Provided end user support and problem resolution for the company’s 1000+ global employees, which included employees on site and remotely.
- Administered OS images and application packages for mass deployment for Macintosh/Windows using JAMF Casper Suite for Macintosh and MDT environment for Windows.
- Performed user administration in Active Directory to include creating accounts, managing distribution lists, auditing security memberships, modifying user attributes, GPO Policies and enabling the link to the email environment.
- Developed SOPs on the proper steps to work with several desktop/infrastructure tools.
- Deployed and maintained printers by creating DHCP/DNS records for new printers and creating the printer queues.
- Administered and audited the Avaya system by creating/removing group calls, pickup groups, vectors, voice and voicemail extensions.
- Maintained and supported Polycom units which included setting up the physical units to work on the network and managing meeting rooms using the Polycom MGC and RMX software.
0-5 years of experience
Imaged new computers utilizing Ghost and deployed using refined systematic procedures within an active retail environment.
- Responsibilities include recovering, staging, decommissioning and redeploying reclaimed equipment to other locations within the ToysRUs headquarters.
- Provided helpdesk and desktop support, utilized problem determination skills to resolve various hardware and software problems.
- Major participator in the development and deploying an upgrade strategy for a large group of tightly integrated applications including Microsoft Office, and other desktop applications.
- Created new user accounts, password resets, group policy, logon scripts, as well as creating and managing file shares within an active directory environment.
- Provided final escalation point for all notebook/desktop hardware and software issues for more than 250 users.
- Took 50 to 60 call a day, with 90% first call resolution.
0-5 years of experience
Performed call center support and helpdesk team lead support in a fast-paced, 24×7, deadline oriented environment including software/hardware installations, maintenance, upgrades, and troubleshooting.
- Provided administration support for ATS (Ameren), [company name], Vitas Hospice, EasterSeals, BMC and DeVry.
- Served as Network Administrator maintaining internal infrastructure supporting hundreds of users.
- Managed and supported Cisco / Avaya / ShoreTel VOIP / Group Policy.
6-10 years of experience
Provisioned wireless access points, Switches, PC’s, VOIP phones, Android, Blackberry and IOS smartphones.
- Coordinated support for 1200 internal employees, and exclusive support to VIP’s
- Provided support to Ann Kalayil Regional Commissioner and Presidential appointee
- Offered technical assistance to 2008 Barack Obama Presidential transition team
- Selected to be on the R05 VOIP rollout; responsible for setup and administration of VOIP hardware and software.
- Selected to lead R5 Android tablet rollout
0-5 years of experience
Deployed and pushed software through the SCCM client center.
- Managed user accounts, OU and network groups through Active Directory.
- Tested, troubleshot, and installed engineers UNIX based software.
- Assisted in migrating over ten sites in US and Canada.
- Provided great technical support to users on and off sites using remote tools.
- Maintained consistency in addressing and resolving issues in a corporate environment.
0-5 years of experience
Built networks and performed technical support to end users and senior management, created images and performed database builds and administration
- Provided support on computer hardware, Software, and Networking; Created crystal reports with Heat ticket system
- Performed user administration and database management
- Provided support on mobile devices; blackberries & cell and enterprise e-mail
0-5 years of experience
Provided computer support and deployment for the windows 2000/XP migration. Deployment of new machines with 2000/XP image.
- While providing hardware and software support for Abbott park including deployment of all hardware assets while providing configuration and support.
- Also provided software configuration and data transfer per client specifications. Install a variety of different applications as well as provide quality control and testing for all machines deployed.
- Utilized MACTRAX to inventory assets.
- Analyzed and provided solutions for hardware and software problems.
- Assisted other members of the team in image refreshes and computer updates utilizing Windows 9x, 2000 and XP.
- installed and configuring Laptops and desktops for refresh and newly hired clients.
0-5 years of experience
Supported local area network. Tasks included creating, deleting and adding permissions to user accounts on Microsoft NT server, updating network based programs and supporting end-users in the development, sales, accounting, finance, and administrative support departments.
- Responsible for troubleshooting issues with remote users connecting to Loudeye’s virtual private network.
- Loaded and created images for Hewlett-Packard Kayaks and IBM laptops running Windows 2000 Professional using Symantec’s Norton Ghost.
- Installed and configured NT Server 4.0 on Hewlett-Packard LPR servers.
- Supported and managed 50 Hewlett-Packard Kayak Workstations.
- Assisted in upgrading 300 users to Windows 2000 Professional from Windows 98.
- Coordinated server downtime for vendor hardware fixes.
- Created and edited scripts to add/remove permissions on Hewlett-Packard Kayaks, or restart encoding Hewlett-Packard LPR servers.
- Responsible for supporting and upgrading accounting and HR software called HR Perspectives.
0-5 years of experience
Used Remedy ticketing system for creating and keeping logs of repair tickets for users.
- Performed Imaging of laptops with Ghost Server application and installed software updates though ASD.
- Sound knowledge and understating of POINTSEC encryption software.
- Set up and maintained desktops and laptops and printers. Serviced Smart Phones and performed backup and recovery for users.
- Provided in-house end user technical support by preparing end users on the usage and functions of the PC and/or any other in-house equipment.
0-5 years of experience
- Collaborated with 30-40 employees and consultants on projects and rollouts including the Y2K project, Windows 98 upgrade project, CC:Mail to MS Exchange/Outlook upgrade and a small Windows 2000 migration
- Part of a team of 30 consultants who upgraded the firms 6,000 laptops and desktops to Windows 95 from Windows 3.x
- Identified and resolved Toshiba laptop and desktop issues in a 7,000 user environment, including internal hardware replacement
- Maintained network access issues and systems analysis for new internal networks, projects and rollouts, and remote office client service projects. Including network design and budget management for networking equipment
0-5 years of experience
Information Service Support
- Provided Desktop Support for 20+ PCs and Mac Computers.
- Maintained and Supported 4 Windows NT Servers, including Exchange Server 5.5 administration.
- Responsible for maintaining Server Data Backups.
- Setup and maintain network cabling at corporate and remote location.
- Developed a working base-line computer system for a Multi-track recording products the company was offering.
- Provided Microsoft Office 97 support.
0-5 years of experience
Performed call center support and helpdesk support in a fast-paced, 24×7, deadline oriented environment including software/hardware installations, maintenance, upgrades, and troubleshooting.
- Perform computer migrations, configuration maintenance, upgrades.
- Installed, configured, and troubleshoot operating systems, engineering software, Microsoft Office Suite, RSAT.
- Anticipated issues and provided solutions relating to HP/Lenovo/dell Thin Client, desktops, laptops, docking stations and software needs.
- Identified and resolved various problems and supported VOIP, hardware and software.
- Created Ghost images and installed, configures, and re-imagines thin clients, desktops, and laptops.
- Documented helpdesk and troubleshooting processes and procedures
- Served as Network Administrator maintaining internal infrastructure supporting hundreds of users.
- Troubleshooting ACSSWEB and ACSSNET applications for use with Post-paid agents
- Monitor IE9 working in collaboration with Smart/CTI web-based app/ACSSS webb
0-5 years of experience
Windows 2000 Administration of Active directory, Creating AD accounts, AD Groups, Organization Units and Applying Permissions to objects within AD
- Virus monitoring, Windows Patching via WSUS services and Cisco Call manager Administration.
- Supported Windows Desktop, Cisco phone, Network infrastructure & Various Application support for end users, Configuring\troubleshooting RIM devices, Re-imaging of Desktop and laptops & Executive support for upper management.
- Creating Window XP builds, Assisted with application testing & some software packaging.
- Managing remote sites hardware and software to ensure full functionality at all times.
0-5 years of experience
Job Site: Department of State, Information Resources Management Office (IRM)
- Provided technical support, hardware and software problem isolations, circuit troubleshooting and restore, evaluation.
- Follow-up of cryptographic and non-secure communications links via General DataComm, T-1 multiplexing systems, vendor-varied modems and an array of common carries in support of a telecommunications network featuring two large-scale IBM/MVS mainframe systems.
- Interacted with other departmental offices and agencies in the problem isolation/resolution process.
- Documented all calls and problems in the Remedy Software Tracking system.
- Isolated, identified and documented the source and nature of mainframe network problems, differentiating network problems from software related problems
- Assist with tape backups and restore tasks to include: swap tape, log backups and arranging for offsite tape rotation.
0-5 years of experience
Implemented the use of WinPE to image Windows 7 PCs for deployment
- Supported iOS and Android smartphones and tablets for both faculty and students including the AirWatch Mobile Device Management Tool
- Provided departments with hardware recommendations that met minimal standards set by Information Services but would also support the needs of the department
- Desktop Representative for team charged with designing and implementing an asset tag system.
- Managed two interns in the deployment of the asset tagging system
- Tested and deployed both an insurance card scanning hardware and digital signature pads integrated with the EPIC patient record keeping system managed by Froedtert
0-5 years of experience
Diagnose, troubleshoot and resolve a wide range of software, hardware(including phone, smartphone and printer) and network issues
- Provide technical support for over 500 users by phone, email, and in person
- Perform physical set up of desktop/laptop/zero client hardware and software
- Prioritize and escalate issues where required
- Created manuals and provided trainings for end-users
- Maintained a log of issues detected and updating support documentation
- Provided a bilingual support in English and Japanese
0-5 years of experience
Performed hardware & software evaluations on new desktops, laptops and tablets for Windows XP builds
- Created and maintained Windows operating system images for all company client machines
- Provided senior level support for all client related issues
- Worked with the third party vendors to resolve complex laptop and desktop issues
- Created SCCM and Tivoli Packages for software installation
- Created wise, batch and basic Vb scripts to automate various jobs
- Created and provided end users with step-by-step software instructions
0-5 years of experience
Imaged new computers utilizing Ghost and deployed using refined systematic procedures within an active retail environment.
- Responsibilities include recovering, staging, decommissioning and redeploying reclaimed equipment to other locations within the ToysRUs headquarters.
- Provided helpdesk and desktop support, utilized problem determination skills to resolve various hardware and software problems.
- Major participator in the development and deploying an upgrade strategy for a large group of tightly integrated applications including Microsoft Office, and other desktop applications.
- Created new user accounts, password resets, group policy, logon scripts, as well as creating and managing file shares within an active directory environment.
- Provided final escalation point for all notebook/desktop hardware and software issues for more than 250 users.
0-5 years of experience
Responsible for 1st, 2nd, and 3rd level Desktop & Server support for 200+ Windows XP users across three facilities.
- Routinely install, configure, troubleshoot, and maintain new and upgraded DELL and HP PC’s, & laptops.
- Maintain a proficient understanding of application software including Microsoft Office 2003 suite and Office 2007, and Trend Micro Client-Server Security.
- When connected to remote sites or systems we used Remote Desktop to connect to the server or computers. Routinely assist with Windows 2003 server security, integrity and connectivity issues on 18 servers.
- Responsible for Active Directory (ADS) administration including User accounts, groups, contacts and Exchange accounts.
- Provide routine administration of VOIP AVAYA phone system. Maintained a familiarity with Blackberry server and clients.
- Occasionally configured and set up 32-bit Vista PC’s for connection to business network as well as Microsoft Office 2007.
0-5 years of experience
- Maintain network security and performance optimization requirements encompassing security patch applications and DNS-DHCP-TCP/IP network troubleshooting.
- Provide technical support to 300+ Windows XP/2000 and Microsoft Office 2003 users in addition to configuring PC’s, laptops and servers with Windows XP/NT 4.0 and Windows 2003/2000 Server.
- Created a Windows XP Ghost image used company wide, initiated a corporate roll out of Windows XP and Office 2003 and managed a conversion from Outlook 2003 to Lotus Notes 6.5.
- Support imaging applications/scanners and provide Lotus Notes 6.5, Blackberry, Cisco VPN and Citrix Desktop support.
- Utilize SMS to package and deploy all Microsoft patches to workstations.
0-5 years of experience
Responsible for backing up the clients’ hard drive to the Juniper provided storage device or network share.
- Performed migrations and upgrades on user machines from Windows XP to Windows 7.
- Verify system Integrity, functionality and end user data is intact.
- Upgrade machine memory.
- Perform break fix on Lenovo T400, T410 and T420 laptops
- Exporting and transferring user files and profiles.
10+ years of experience
With an employee count of over 3000 Fair Isaac provides analytical, software and data management products and services.
- Provide 2nd-level support for all of employees in Fair Isaac.
- Test and deploy current and new version of applications for use within the company.
- Implemented standard operating procedures for client OS and applications.
- Utilized ghost images for deployment to user on laptops, desktops and vm
- Maintenance of equipment – upgrades and repairs
- Followed established procedures for upgrading old laptops – coordinate with DELL and internal users to upgrade their old machine. Multi sites through out US, UK and India
0-5 years of experience
Provide IT support to all users in the Phipps Houses Services family of companies and its clients.
- Respond to support requests and inquires by telephone and e-mail, providing resolution via remote
- Support all PC hardware and software issues, along with networking and office/mobile
- Administer the Yardi Voyager system, which maintains all tenant data, work orders and purchase
- Liaise with 3rd party vendors and service providers, such as cellular telephone providers, ISPs, network
- Coordinate with the Purchasing Department to provide specifications and quotes on all
0-5 years of experience
Provide excellent customer service by providing overall satisfaction of their IT issues
- Provide related IT functions on daily basis such as: application issues, networking as well as hardware & software ones.
- Resolve client’s issue in timely manner by following through priority of incidents.
- Receive, issue & create service incident tickets utilizing ISM ticketing system.
- Provide remote desktop support to end users using Remote Desktop Services & Remote Control.
- Participate as a team in Windows 7 Migration IT project.
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Desktop Support Engineer
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
