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0-5 years of experience
- Worked as a team member to help deploy 4000 thin, thick, and zero clients for the Defense Logistics Agency to upgrade, support and ensure timely completion of migration mission.
- Performed Windows 10 migration and deployment to ensure compliance with the Department of Defense Regulations.
- Provided End user desktop support and troubleshooting for customers at the DLA.
- Supervised special logistics and inventories of laptops and docking stations which contributed to the mission’s end goal.
0-5 years of experience
Provide onsite and remote support for Telepresence, Digital Signage, and Audio\Visual equipment
- Provide Level 2 support to desktop support team
- Manage telepresence support
- Manage Conference Support
- Manage digital signage enviroment
- Train and support users on all technology
- Update support tickets via Remedy/ServiceNow ticketing system
0-5 years of experience
- Plan, organize, direct, supervise and evaluate the technology support services team of 14 technicians providing Tier 1, Tier 2, and Tier 3 support of the district mission, vision and goals.
- Participate in the hiring, training and development of highly effective work teams.
- Manage technology vendor relationships and service agreements for hardware, software and applications.
- Develop and manage budget ensuring effective use of district funds through strong project management, effective technology procurement and deployment.
- Monitor workflows, develop quality control procedures and testing to deliver high quality and proven solutions to end users.
- Communicate effectively to establish and maintain relationships with Administrators, user personnel and vendors.
6-10 years of experience
- Manages Team of 18 End User Lead Technicians Supporting 8300 associates over a geographical area encompassing the East coast.
- Project manage system infrastructure refreshes.
- Manage projects to continually improve end user support processes.
- Develop goal driven processes to help increase Technologist’s knowledge and support capabilities.
- Design and implement matrixes to help improve all areas of IT infrastructure along with End User support.
0-5 years of experience
Contracted to the Defense Logistics Agency
- Deploy laptops and desktops to a user’s physical location and provide physical installation of hardware and peripherals (e.g. docking stations, CAC readers).
- Provide hardware and software problem resolution for end users.
- Load special software and drivers and map drives as needed.
- Train users on the basics of Windows 10 and VDI (via Citrix).
- Perform job requirements and provide customer service with minimal supervision.
- Clearly communicate technical solutions in a user-friendly, professional manner.
0-5 years of experience
- Configuring Win 7&10, with Raymond James new migration of the F5 VPN Remote applications
- Installing, troubleshooting all F5 VPN issues with Go to remote Assist.
- Configuring NT profile from Juniper to new F5 VPN remote logon systems Wins XP, 07, 10 OS.
- Troubleshooting the F5 remote issues with Firewall, Admin rights, URL blocks, Group policy
- Submitting the daily migration clients to be move the F5 migration group policy in the AD.
- Resolving Service Now apps helpdesk tickets for all F5 remote clients issue within the SLA deadline
0-5 years of experience
- Provide technical support for all internal and external clients using the Fidelity RIA benchmarking website
- Assist in the analysis of the benchmarking data to discover trends and market norms.
- Point of contact for relationship managers to assist with all reporting available using benchmarking data
- Help confirm data in all ‘market reports’ before being published
- Prepare and deliver presentations to senior executives within business unit
- Run Google Analytics to monitor and report website usage
- Assist in the creation of the 2014 questionnaire for benchmarking study
0-5 years of experience
- Work in an Office 365/ SharePoint environment
- Evaluate technical problems throughout our clients’ office suite, build laptops for new employees
- Identify and repair problems that fall outside of the Freedom Partners Shared Services End User Support
- Maintain service desk tickets to ensure customers have their issues addressed in a timely manner
- Research and analyze acquiring new technology for projects and device selection for employees
- Research and implement best practices to improve services while lowering costs and increasing efficiency
- Review software, cloud applications, and technical services used throughout the organization and find single solutions that meet department needs, security standards and integration with existing platforms
- Work with external technology engineers to solve problems as they arise in a timely manner
10+ years of experience
- Manages team of 17 Technical consultants
- Manage and maintain network systems for regional office of 1900 associates.
- Project manages all system and infrastructure upgrades.
- Manage and support regional office’s networking systems.
0-5 years of experience
- PC Desktop support for 800 corporate users
- Troubleshoot and resolve hardware/software/network issues, escalating when required
- Hardware refresh and roll out of Windows 7
- Manage access to shared folders on file servers with Active Directory
- Manage and work active issues with ticketing system (Remedy and ServiceNow)
- Provide instruction to end users on software.
- Create documentation on software installations
0-5 years of experience
- Perform desktop computer installation and repair services in compliance with established service delivery standards.
- Install, maintain, tune and troubleshoot complex client/server systems and applications.
- Provide consultation and tier two and three helpdesk support to faculty and staff in the use of desktop software applications and various information systems technologies.
- Recommend procedures for protecting the security and confidentiality of enduser data.
- Coordinate IT maintenance and support activities with University offices and personnel.
- Work with Academic Technology personnel and system vendors to resolve/solve hardware and software problems.
- Perform network and cable installations, including all network connections.
0-5 years of experience
- Troubleshoot all IT hardware and software issues for Department of Homeland Security employees
- Process and resolve IT help desk tickets using Remedy 8.1 service management software
- Update and close Help Desk tickets in a timely manner to reflect action taken and current status
- Perform preventive maintenance on PCs, printers, and other hardware
- Install PC hardware/software and assist in the installation of system and networking hardware and software
- Use Active Directory to add new computers to the network, unlock/reset/disable user’s accounts and delete computer and printer off the of the network
- Resolve service requests and service restoration incidents with known solutions and repeatable processes that have been escalated by the IT Service Desk
6-10 years of experience
- Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.
- Project Manager and Project Lead in the deployment of over 400 new desktop computers in 11 offices in 10 different states.
- Project Manager, Project Lead and Administrator in the deployment of Symantec Endpoint Protection to over 600 computers, laptops and servers.
- Updating the Operating systems of over 600 computers from Windows XP to Windows 7 and now from Windows 7 to Windows 10.
- Assisted in the imaging, deployment and rack mounting of new servers using Windows Server 2012 r2.
- Create new User and Computer objects in Active Directory.
- Create new Users in Microsoft Exchange.
- Deploy and upgrade Office 2010 to Office 2013, Office 365 2013 Edition and now to Office 365 2016
0-5 years of experience
- Provide a Technology Refresh Surge to all Defense Logistics Agency (DLA) user/Customers in a geographic area.
- Have administrator rights to provide technical software, hardware and network problem resolution to all end-user computer and peripheral equipment on domain for a Windows 10/VDI rollout.
- Provide technical support by performing installation and repair; identify, evaluate and solve end-user’s workstation problems; support and train end-users on Windows 10/VDI as needed.
0-5 years of experience
- Document steps taken to troubleshoot/resolve the customers issue.
- Responsible for responding to ITSM incident and request tickets within designated assignment group.
- Create and manage access to shared mailboxes, distribution lists and mail resources using Exchange Access Control Panel.
- Use Service Now to track incidents and Service Requests from end users from various agencies across New York State.
- Troubleshoot a wide range of end user incidents and complete customer requests
- Provision and troubleshoot RSA software and hardware tokens as well as develop technical specifications for mobile devices.
- Assist end users with resolving complications related to the Office 2016 upgrade
- Respond to emails related to the Office 2016 installation as well as track and report issues to management.
- Write, debug, analyze, and implement PowerShell scripts for larger requests and projects related to shared mailboxes, distribution groups, and administrative roles.
0-5 years of experience
- Provide customer support to end users by responding to incident and request tickets
- Troubleshoot PCs and image PCs with Windows OS
- PC and laptop deployment
- Hardware and software installation
0-5 years of experience
- Analyze hardware, software, and application problems for all network or stand-alone computer systems and network resources supported for the store point of sale.
- Use of network and environment monitoring and reporting tools e.g. Lan-sweeper or Microsoft System Center 2012.
- Working knowledge of supporting and a large mobile workforce with remote support tools such as Dame Ware or VNC. advantage
- Microsoft Exchange Mailbox setup and support
- Working knowledge of supporting and a large mobile workforce with remote support tools such as Dame Ware or VNC. advantage
- Working knowledge of computer imaging provisioning software e.g. Symantec Ghost
- Monitor computer systems, networks, and applications for response time, problem prevention, performance and resource utilization.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Working knowledge of computer imaging provisioning software e.g. Symantec Ghost
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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End User Support
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
