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Want a stronger resume? Use our extensive library of professional resume examples as practical starting guides. You’ll also find ready-made content with our helpful Resume Builder – simple click, customize, and download.

Find out what is the best resume for you in our Ultimate Resume Format Guide.

How to Format a Key Holder Resume

Although a key holder is usually a management position, select staff members can exhibit enough leadership potential and trustworthiness to help open and close a store. How you format your key holder resume depends on your current job title, the job you’re pursuing, and the information you want to highlight.

Take Candidate A and B below. Both candidates have seven years of retail experience and oversee many of the same tasks. However, Candidate A is a senior-level employee and shift lead that performs job-assigned managerial duties. They can use the hybrid resume to clearly show hiring managers when they adopted management responsibilities and how long they’ve acted as an assistant store manager.

Candidate B, however, is still a sales associate training under the store manager and assistant manager to develop these skills. They handled these tasks for over six months and are eager to apply to a department leadership position at a sister store. To downplay their relative lack of management experience, they use a functional resume to focus on their retail management and customer service training to highlight their key holding responsibilities.

Hybrid Resume

Candidate A

  • 7 years of experience
  • 3 years at this job
  • AA Communications

Work History

Shift Lead — Key Holder, Elm and Fort
November 2020 – present, Boulder, CO

  • Unlock doors and prepare store and employees for opening hours.
  • Prepare registers for daily sales by counting and inserting cash drawers, booting up POS systems and logging the day’s starting cash amount.
  • Participate in monthly product knowledge, operational and guest service training.

Functional Resume

Candidate B

  • 7 years of experience
  • 3 years at this job
  • AA Communications

Professional Skills

Retail Management

  • Responsible for opening or closing the store with minimal assistance from the store manager or shift lead.
  • Ensure the sales floor is clean, organized, and fully stocked before opening the store to customers.
  • Count and cash out registers, lock cash registers with end-of-day log in the store safe before locking up the store at the end of the business day.
  • Operational responsibilities include cleaning, trash removal, restroom maintenance and mopping floors.

Customer Service

  • Use selling skills by explaining benefits, features, prices, quality, value and other product information.
  • Attend monthly product knowledge, operational and guest service training to provide proper customer support.

Key Holder Resume FAQ.

What should a key holder position include on a resume?

A key holder has sales, customer service, and management experience. What you feature on your resume will vary based on the new jobs that you’re interested in. You should include the following core resume sections.

  1. Contact information: The top of your resume needs to feature your full name, phone or cell number, professional-sounding email address, and additional contact information like a professional website, portfolio, or social media account.
  2. Introduction: You can choose a resume summary or resume objective. This brief paragraph pitches one or two relevant skills or accomplishments to help sway a potential hiring manager to consider your application.
  3. Work timeline: A work history section drafts a detailed timeline of your previous job titles, employers, and responsibilities to help hiring managers envision your experience, qualifications and career growth.
  4. Skills: This simple section relies on an additional six to eight skills to help boost your key holding and management skills.
  5. Education: This final mandatory section allows you to include academic degrees or specialized training like leadership conferences or accounting courses to help highlight your key holding knowledge.

You can find strategic resume examples here to learn how you can tailor each of these sections.

Is a key holder the same as a manager?

A key holder is responsible and trustworthy enough to open and close a store. A store manager is always a key holder, but team leaders and select shift leads like assistant managers or senior sales associates can be granted key holder status.

Your responsibilities as a key holder may include the following additional duties:

  • Handle opening or closing operational procedures.
  • Supervise cleaning staff.
  • Oversee opening/closing staff.
  • Cash registers in/out.
  • Prepared safe and bank deposit slips.
  • Set or disable alarms.