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0-5 years of experience
As a web content writer, authored hundreds of articles and blogs on credit repair, debt relief and general finance counseling for company’s and other websites. Samples available upon request.
- Assisted in the creation of numerous [company name] article link wheels, as well as content for the company’s main site.
- Created/maintained company’s online presence through own website, as well as social media outlets including Facebook and Twitter, and WordPress blogs.
- Successfully achieved and maintained #1 Google search result for keyword search for one search term, and in the top 5 for other terms.
0-5 years of experience
Created questionnaires and interviewed over one thousand agents on the phone and via email to obtain personal biography and insurance agency information
- Wrote unique agent biographies that were published over 1,300 times on the ERIE website
- Created Excel spreadsheets to keep track of editing, reviewing, and publication stages
- Kept email and communication very organized and created an information tracking system
- Complimented by agents on my thoroughness and clear explanations of interview questions
0-5 years of experience
- Designed and developed content for multiple websites, which helped to increase sales by 28%.
- Wrote and edited copy across multiple websites, which helped to maintain a consistent marketing message.
- Conceptualized and implemented graphic design elements for all web content to enhance the user experience.
- Created navigation structures that provided a logical flow of information, which resulted in more intuitive designs.
- Authored web copy that produced a narrative experience for the user, which increased conversion rates by 84%.
- Analyzed customer interaction and made changes to improve customer flow and reduce bounce rates by 30%.
- Consulted with management and advised on the best practices of web design while emphasizing SEO and user experience.
0-5 years of experience
Researched, uploaded, edited, maintained, and monitored proposal and product information documents in database, ensuring content was professional, strategic, and competitive.
- Assisted proposal teams by identifying and retrieving text, images, and data for opportunity pursuits, and developing department writing style guides.
- Created persuasive messages emphasizing customer needs, enhancing strategic messaging and competitive intelligence via storyboarding / editing sessions.
- Evaluated in-house proposals for clear communication of win strategies, presenting colleagues with techniques that satisfied customer requirements and improved overall writing quality, style, and presentation.
- Provided desktop formatting support for channel partner proposals, delivering 70+ electronic proposals.
6-10 years of experience
Developed courseware to support microwave packet radios, IP service routers, fiber / microwave backhaul network solutions, and NMS software products.
- Reduced update efforts and publication time by analyzing and combining 5 North American & European courses into a common course design to be used in both markets for microwave packet radio operations and maintenance training.
- Coordinated with product management, documentation, and SMEs to ensure that changes for 2 – 3 major product releases per year were accurately reflected in the courseware.
- Developed a WBT description course for the microwave radio systems.
- Developed training for managing microwave radios from a multi-platform network management system (NMS).
- Developed custom training to support new hardware deployment for key large customers (Verizon Wireless, AT&T, and Bell Canada).
- Developed fault isolation training for multi-product (IP service routers, fiber optic transport equipment, and microwave radios) network solutions.
6-10 years of experience
Assessed, designed and developed blended learning solutions that supported a fast-paced, highly competitive, global, and multi-channel retail and wholesale landscape.
- Developed a training program for a critical product rollout.
- Authored video series that supported project management software platform rollout.
- Customized product and sales presentations for the launch of a cutting edge store design.
- Led project to consolidate training content backlog and systematize the cataloging process.
- Transitioned dependency on third-party training development to in-house training staff.
6-10 years of experience
Authored, produced, and published a multi-faceted reference, training, and documentation solution combining web development, quality assurance, technical writing, and application integration.
- Responsible for dozens of interrelated interpretive and technical documentation projects including developer tools, APIs, context-sensitive help, JavaDoc/JSDoc, and application extensions for Java, JavaScript/JQuery, and XML/WSDL.
- Organized and completed exclusive projects for individual Actuate OEM clients, cultivating additional revenue streams.
- White-box testing, unit testing, copyediting, line editing, peer review, and single-source publishing.
- Trained team members to successfully integrate into a challenging and dynamic working environment.
0-5 years of experience
Reviewed and edited test items developed by nurse subject matter (SME’s) experts for grammar, style, and effective item writing technique
- Facilitated item development panels including item review and item writing panels
- Participated in innovative item development
- Analyzed item statistics and edited items accordingly, as well as reviewed simulated and real exams for validity
- Updated references per client specification for all new and master pool items
0-5 years of experience
Directed short films for online consumption, which acquired an average of over 10,000 views per video, in the process gaining internationally 100,000 YouTube subscribers and over 400,000 Facebook followers
- Created marketing strategy with marketing team and CEO
- Edited final audio/ video projects, ensured consistency and relevancy to production, and monitored technical quality of end product
- Responsible for brainstorming and creating multimedia for web content
0-5 years of experience
Planned and wrote content for the Office 365 Adoption and Training Kit, and topics for Lync for Mac. Improved adoption of Office 365 and significantly reduced support costs within a six-month period.
- Researched, wrote, edited, and published articles, videos, and Quick Start Guides to Office.com, Microsoft’s highest traffic web site. Consistently received above-average ratings and comments from customers.
- Generated reports and analyzed customer ratings and feedback to plan and revise content.
- Maintained schedules, calendars, internal processes, and documents on SharePoint team sites.
6-10 years of experience
Developed age-appropriate curriculum for kids ages bith-5th grade
- Designed relevant and engaging programs and environments for kids and volunteers
- Collaborated with multiple teams to complete the necessary curriculum components and implement programs at several locations
- Trained multiple staff and volunteers in various roles and implementation of kids programs
- Supported and organized opening of kids programs at new locations
- Engaged kids and volunteers in dynamic learning in large and small group settings
0-5 years of experience
Marketing and branding strategist, copywriter, and SEO/SEM content manager for small and local businesses.
- Developed corporate identity, branding, and target markets for local businesses of various areas of specialization, from personal services to general contracting.
- Produced and edited local advertorial stories, identified key business differentiators, and introduced new product and service lines.
- Performed SEO/SEM analysis, seamlessly integrating high-target keywords into web
0-5 years of experience
Produced content for electronic learning and role-playing toys
- Wrote product scripts, pitches, sales sheets, and informational handouts
- Created compelling product packaging copy and developed promotional materials and website content
- Prepared and presented product concepts for licensor approval
- Designed programmer flowcharts and product play patterns
0-5 years of experience
Developed course and website content on various subject areas including Biology, Entrepreneurship,
Marketing, Economics and Social Sciences.
- Supported the organization’s IT and Project Management teams with MySQL queries, advanced MS Excel and MS Word knowledge.
- Led an interdisciplinary team of 16 people to collaborate on content development assignments for various
- Individually developed and maintained content of a magazine “Kids Wizard” aimed at training middle
0-5 years of experience
Managed the social media and online content projects of three companies
- Established best practices in social media performance and increased online presence
- Created and hosted social media workshops to assist businesses with social media
- Assisted with press releases and website updates for new developments and events
- Covered local events and created engaging content to increase reach
- Tracked community feedback and posted to increase presence across 20 platforms
- Conducted analyses using Radian 6, Facebook Insights, and Google and Twitter
- Measured KPI, ROI, and marketing strategy of the company’s social media presence
0-5 years of experience
- Led the creation and management of several microsites within the Medical Center’s public website.
- Developed and implemented original web content to promote new initiatives and programs.
- Wrote and edited feature stories for Medical Center’s monthly and quarterly internal publications.
- Managed more than 600 videos, 700 “Find A Doctor” listings, and 100 “Ask the Expert” archives.
0-5 years of experience
Designed and developed learning solutions for enterprises, such as Aon Hewitt and Cummins.
- Demonstrated and utilized effective content acquisition and course development skills.
- Experienced when copy editing, content writing, scripting, and use of authoring tools.
- Performed analysis for course maintenance and new development projects.
- Tracked feedback and updated course materials according to the phase of revision and prepared for delivery.
- Worked with instructional designers for analysis, high level designs, and business charters.
0-5 years of experience
- Reviewed mathematics textbooks and educational supplements for accuracy and pedagogy
- Developed and edited original content for web-based educational supplements
- Identified and suggested new technologies and tools for increasing team productivity
- Served as team lead for audio and video projects
- Collaborated with art and proof departments to establish smooth work flows and efficient production timelines
0-5 years of experience
Custom learning-design company that develops interactive courses including instructor-led and web-based
- Scripted six-unit, character-based learning course on program management theory and application to business environments for leading defense contractor
- Wrote e-learning courses for various Fortune 500 companies
- Wrote detailed practice exercises for financial calculations on trade services, margins, options and program measurement techniques
- Wrote two facilitator-led units on investment services for top financial institution
- Designed PowerPoint presentation for client on international accounting and business-standards
- Worked with subject matter experts to ensure accuracy of content
- Utilized web-ex conferences to review course content with clients
0-5 years of experience
Developed sitemap for large Higher-Ed website client and made recommendations for Information Architecture to improve User Experience
- Drafted website content to be used for marketing VisionPoint to clients and target audiences
- Conducted interviews and research to create a case study based on the company’s experience
- Wrote thought leadership and cultural blogs and conducted social media audits
0-5 years of experience
Managed, developed and implemented hundreds of campaigns for global clientele, while maintaining a 100% quality assurance record
- Established and presented timelines, benchmarks, etc., for various projects according to strict, ever-changing business requirements
- Acquired expert knowledge of proprietary ESP, including its limitations and their possible workarounds, and maximized its effectiveness
- Trained clients, account teams and peers on HTML and JavaScript best practices.
- Streamlined processes and day-to-day operations amongst various internal and external teams
- Effectively contributed stability to at-risk clients.
0-5 years of experience
Developed online & offline training courses and materials within Blackboard
Learning Environment for client support training.
- Created a skill-based pay online testing system for administering employee pay.
- Taught Blackboard & other Learning Environments/Blackboard Collaboration
- Met with subject matter experts to discuss, plan and create needs-specific
- Managed and maintained Quality/Performance of several CSRs with analysis of quality metrics, and feedback meetings based in a Six Sigma methodology.
10+ years of experience
Developed custom applications including analytics in order to track customer conversion rates, product news, directory, parametric searches, online forms, design registration tracking, market share and lead time tracking
- Created vertical markets pages in order to display the variety of offerings from our suppliers
- Maintained, enhanced, and promoted the corporate internet and intranet sites
- Employed SEO, product landing pages and micro sites to improve search engine results
- Maintained video content library from suppliers and designed pages to display this content
- Implemented Omniture and Google Analytics to track ROI and generate statistics reports for the executive team
- Maintained contact database and internet generated leads
- Utilized Google Custom Search and Google Enterprise Search server for site search
- Coordinated with personnel worldwide to update content in English, Chinese, Korean and German
0-5 years of experience
Planned and proposed innovative solutions for a wide variety of content and documentation challenges, which include mobile, desktop, and physical environments
- Created and localized help content for fulfillment center software used by a worldwide audience
- Provided editorial support to help define the tone and voice for Web and software applications
- Participated in and developed user research activities to build a deep and rich understanding of users
0-5 years of experience
Researched products to gain an understanding of features and company details in order to write descriptive copy to paint an accurate picture of what the customer will be receiving in their order.
- Ensured that each description is keyword heavy to increase web presence through Search Engine Optimization.
- Edited High Resolution image files to create detailed product images using Adobe Photoshop to provide online
- Created and uploaded CSV files with product copy, meta keywords, product image file names, and any other
- Edited corporate website pages using Joomla Content Management Software by adding or removing content
- Created marketing banners with Adobe Photoshop to attract customers and garner interest in special promotions.
0-5 years of experience
Created content to be used in a government issued Aviation focused English proficiency test (listening comprehension and speaking), for pilots and air traffic controllers (English Proficiency Test of Aviation).
- Hired, trained and managed an outsourced workforce to assist in the creation and administration of the EPTA.
- Performed the occasional computer setup/repair when IT staff not available
- Helped IT staff isolate and fix infrequent networking issues (duplicate IP, routing, ping)
0-5 years of experience
- Managed daily test to make sure previous day transactions processed correctly without error
- Tested new software by comparing results from old software ensuring the rates matched
- Created daily and monthly Reports using Microsoft Reporting Services to keep track of customer claims
- Updated and edited reports from Crystal Reporting and converted them to Oracle
- Edited and changed claims in XML format in production
- Established great team skills
0-5 years of experience
Developed web content strategies and copy for projects.
- Responsible for website project management from discovery to launch through creative development, production, and execution.
- Tracked milestones and deliverables based on the strategic and communications plans.
- Managed project schedule, change control, documentation, reporting, and project status tracking.
- Maintained a broad understanding of the technologies and trends that are shaping web-driven organizations.
- Ensured the established/approved processes for work streams were followed and improved as business requirements changed.
- Conducted website testing before launch.
0-5 years of experience
- Led the production, launch and updates of official company websites, featuring responsive layouts and unique visual content
- Designed and printed promotional materials, including posters, shelf talkers, flyers and postcards for company products, clients’ products, and special campaigns
- Created and maintained the company’s business-to-business newsletter focused on monthly discounts and unique promotions for retail locations
- Prepared key PowerPoint presentations that effectively demonstrated the Marketing Department’s objectives to clients and executives
0-5 years of experience
- Created white papers, articles, blogs and social media content required by the SEO team
- Researched competition to ensure that [company name], due to the depth and relevance of its content, becomes the destination for finance and, on the sales side, marketing executives
- Designed strategies to increase engagement of social audiences
- Wrote customer evidence documents, such as case studies, testimonials and white papers, to ensure that they are shared in a timely manner by the social media team
0-5 years of experience
Crafted keyword-optimized copy for relevant topics in travel, pop culture, tech and health-related industries.
- Researched latest industry trends to engage niche and social media communities.
- Expanded knowledge of Google Docs, WordPress, HTML coding and Meta descriptions.
- Produced high-quality blog posts with supporting videos, images and/or screenshots of trending, viral topics.
- Regularly conferred with editor to discuss future topics and byline pitches.
0-5 years of experience
- Performed daily webmaster duties ranging from general administration to crisis management, quickly identifying problems
- Mastered necessary SEO techniques and practices rapidly and picked up WordPress and HTML skills Quickly adapted procedures and policies to changing Internet landscape and shifts in search engine algorithms in terms of how our clients would be affected
- Created and edited content geared toward engaging customers and increasing ranking in search engines
- Maintained positive client relationships
6-10 years of experience
- Created lesson plans integrating a web-based technology curriculum with a focus on math, language arts, online safety, and social studies
- Produced supplemental materials for teachers to accompany and support a technology curriculum used by students
- Worked remotely from home, developed project timelines, and revised and edited colleagues’ work
0-5 years of experience
- Monitored car dealership websites and compiled information from auto manufacturers and financial institutions in order to maintain the most up to date data in the auto retail industry.
- Analyzed, coded, and tested information from financial lenders to assemble product offerings to a variety of clients.
- Audited data entry in order to minimize errors and maximize customer satisfaction.
0-5 years of experience
- Conducted media research into vaccine controversy and Spanish flu to develop content for website media kit
- Designed information sheet templates for media kit page on website (including logo, header, and footer)
- Interviewed doctors in area about their experiences with the flu vaccine and parents
0-5 years of experience
- Wrote scripts for advertisements and commercials for corporate clients
- Produced all elements for live-action and animated commercials from script to screen.
- Developed narrative, storyboards and animation for commercial clients,
- Conceptualized, designed and developed marketing materials for clients
- Designed Logos, branding and web assets for commercial clients.
- Assumed a leadership role on a small team of web developers, designers and directors to produce informative content for entertainment and advertising.
0-5 years of experience
- Developed e-learning modules for Fortune 500 company, relating what an account manager needs to know to upsell and explain to customers how product features relate to performance and how that translates into cost value
- Served as content development supervisor in latter stages of aforementioned project, delivering client-facing sector updates, liaising with offshore development team, and reviewing work product of other developers
- Spearheaded web-based training compliance project for seasonal contractors
- Developed and scripted video-game-based training in support of a new product launch
- Gathered content from subject-matter experts and analyzed other content source materials
- Drafted course content, e.g. analysis documents and scripts
- Conducted phone and in-person interviews to fill additional content developer positions
- Travelled as part of a pre-sales team to acquire new business from a major U.S.-based auto manufacturer.
10+ years of experience
- Assess potential business opportunities for brand/business expansion.
- Delivered targeted, high-impact media exposure using integrated marketing as well as brand positioning and messaging opportunities to execute creative and business goals.
- Created and implemented a range of marketing communications and brand strategy initiatives including corporate identity, web development, videos, marketing toolkits, and traditional marketing and public relations collateral.
- Clients include non-profits, entrepreneurs and start-up businesses in a range of industries that include non-profit, entertainment, education, and advertising.
10+ years of experience
Scripted test software in English and other languages for clients.
- Researched the functionality of Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Windows, Internet, and other software products) based on question text.
- Created answer sheet step by step as the functionality of Microsoft Office (correct, incorrect, dead, try another method situations according to standards.)
- Graphic capturing using Paint Shop Pro and Core Paint Shop Pro Photo X2.
- Formatted functions of components (transparency, buttons, list box, text box, combo box, graphic, checkbox, spin buttons, radio button) by using Flash Builder 4.6 component properties.
- Scripted SkillCheck scripting language and ran the question in view. Tested online and debugged.
0-5 years of experience
Researched content on the Cisco web site and coordinated with subject matter experts
- Wrote clear concise technical and business proposal templates for Cisco Data Center/Virtualization
- Excellent time management skills to complete documents and other miscellaneous tasks by due dates
- Worked closely with team lead and project manager on the status of all documents
- Used proficiency in Microsoft Word to create consistent proposal templates that are visually appealing, technically accurate, and styled correctly for easy import into CPG (documentation database) and Self-Service site
- Peer reviewed proposals to correct flow and organize ideas in a useful fashion
0-5 years of experience
Analyze technical content and reconstruct for readability geared toward banking employees.
- Use determined methods of instructional design to draft content in order to create meaningful training.
- Edit training and compliance content for grammar, punctuation, clarity, consistency and overall flow.
- Use Adobe Soundbooth to perform voice overs on instructional design content.
- Manage, edit, and create compliance, regulatory, and professional skills content for Banker’s Academy’s new Learning Management System (LMS) courses.
- Manage, edit, and rewrite regulatory, compliance, and professional skills content for use in Captivate courses, which consist of content pages, end-of-topic review points, and assessments to test on the information presented.
- Write, edit, and proofread press releases for dissemination on PRWeb.com.
0-5 years of experience
- Conducted educational courses that provided foundational management and leadership skills development for Associates across all levels of the organization
- Presented educational information utilizing a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures to best meet the needs of customers
- Supported integrity of programs through a philosophy of programming including expectations, alignment, copyright law, brand consistency, language, follow-up and cross-cultural application
- Organized, developed and obtained training procedure manuals, guides and course materials such as handouts and visual materials in alignment with the instructional design team members
- Monitored, evaluated and recorded training activities and program effectiveness in order to continually improve performance excellence
- Monitored quality of programs by collecting feedback, initiating event evaluation, assessing participant feedback forms and recommending changes based on data
0-5 years of experience
- Content strategy, email marketing and website writing in a fast-paced setting for a multi-billion dollar healthcare company
- Microsite creation including research, taxonomy and SEO
- Lead writer on blog team that increased number of unique page views by 33 percent in one year
- Wrote and edited consumer-facing web content
- Wrote optimized content for Facebook and YouTube
- Lead digital and print writer for high-profile service lines including cancer, heart and diabetes
- Collaborated with cross-functional teams
- Researched and wrote complex medical articles for web and print
0-5 years of experience
- Designed, implemented and maintained web content portals for the company’s Midwest satellites
- Collaborated with Web UI Developers throughout company to coordinate global portal management
- Helped establish templates for coding, design, comps, mockups and wireframes
- Examined collected data for measuring site metric performances
- Instrumental in the design of the company’s QA process and quality standards
- Reconfigured the company’s portal to maximize unity of the company’s online brand
- Controlled all social media platforms such as Facebook, Twitter, Instagram, YouTube, [company name]pr.com, and Mobile app, TV & SOCIALTV.
0-5 years of experience
Create and edit XML documents to match specifications outlined by Kindergarten through Fifth Grade Learning Specialists. These front end XML documents use edge animate, as well as a number of CSS classes and widgets written by the Engineering team, to provide math instruction to students in the form of a guided slideshow. The math skills outlined in the instructional portion of each lesson are tested using multiple choice, drag and drop, and fill in the blank style question and answer quizzes.
- Communicate with Learning Specialists to ensure lesson requirements, as well as common state educational standards, are met and content is presented in a logical progression.
- Communicate closely with Media Specialists to confirm assets provided are accurate.
- Work with a team of Learning Specialists, Media Specialists, Content Developers, and Quality Assurance Developers to produce an accurate and consistent product by performing a series of quality assurance checks.
- Perform quality assurance tasks before lessons are sent to the production server. These tasks include correcting mathematical and grammatical errors, fixing broken file paths, and correcting formatting issues.
- Track and update task progress with Jira project management software.
0-5 years of experience
- Cultural anthropologist for culture and language-based Serious Games.
- Designed scenario-based games, including characters, dialogue, & game logic.
- Researched various countries in preparation to write game content.
- Designed and wrote content for cultural activities and mini-games.
- Collaborated closely with Art, QA, and AV departments to design game product.
6-10 years of experience
- Worked with subject matter experts and Learning & Development (L&D) staff to design, develop, test and implement high quality learning solutions using Lectora authoring software. Advanced knowledge of Lectora provided shorter development time and lower production costs.
- Provided expert experience in Saba Learning Management System (LMS) to deploy e-learning solutions globally to over 38,000 employees.
- Used innovative instructional design methodologies and best practices to incorporate appropriate content into effective online instruction.
- Developed, documented and communicated processes as needed to a global Content Developers community of practice in order to facilitate knowledge sharing across the company.
- Provide Learning Management System (LMS), Learning Content Management (LCM) and technical support as needed for vendor and third-party developed courses.
0-5 years of experience
Writes e-Learning course content in collaboration with global subject matter experts.
- Translates challenging technical subjects and jargon into understandable, engaging learning material.
- Analyzes and edits raw content, designs storyboards and develops creative scripts and copy for animations, narrations, and corporate videos.
- Trains and leads teams of 2-3 building learning content utilizing proprietary computer coding language to develop original 3D video game animations.
- Strictly adheres to tight deadlines both independently and within a team environment.
0-5 years of experience
Create, develop and manage content for [company name]’s web presence including a weekly newsletter which has 19,000 subscribers
- Responsible for initiating, editing, and publishing articles the [company name] Blog
- Track and report site metrics using Google Analytics and Webmaster Tools
- Manage Trail Ambassador program consisting of 45 athletes
- Test gear and provide feedback for new product development
- Write copy for all products on the store website
- Audit content to improve search engine optimization
0-5 years of experience
- Build/Code online content in text edit software per design documents, company standards
- Manage client’s custom content and complete change requests within defined schedules
- Proofread and perform quality checks to ensure that content is at least 99% error free at
- Required to work on professional development and learn new technologies and/or tools
- Designed, revised and uploaded images using Photoshop, Illustrator and FSCMS
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Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
