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0-5 years of experience
- Exceeded goals by meeting a 98% occupancy rate for my portfolio.
- Performed detail analysis of target markets and developed successful marketing strategies.
- Interacted with diverse populations and provided excellent customer service.
- Managed budgets ranging from $5000 to $100,000.
0-5 years of experience
Maintained rent rolls, collection accounts, and charge-offs using property management ledger system.
- Prepared and filed legal notices for evictions, detailed budget reports, and resident correspondence..
- Responsible for accuracy of all prepared leases for both locations in Northeast Philadelphia.
- Conducted regular market surveys of the area competition
- Met with a diverse group of prospective tenants to show vacant apartments, explain terms of residency, and provide information about local areas, in accordance with fair housing laws.
- Interviewed and qualified the eligibility of applicants, processing applications and verifying references and income, adhering to company policies.
- Coordinated tenant move-ins, move-outs, and walk-through of spaces.
- Received tenant maintenance service requests and processed work orders.
0-5 years of experience
Inspect and prepared all make ready units for final move in approvals.
- Completed all monthly marketing plans and strategies.
- Implement creative strategies to increased revenue and secure additional income to improve total “bottom line” revenue numbers.
- Planned and implemented resident functions to improve resident relations
0-5 years of experience
Developed relationships with local businesses to help drive traffic to the community
- Worked with apartment advertisers on the re-branding of the community
- Worked closely with residents that were displaced from their homes due to renovations to find new homes within our community to still generate revenue
- Completed daily reports for the Property Manager and Regional Manager to review the progress in regards to leasing and renovation progress
- Trained new and current Bonaventure staff with leasing techniques and closing strategies
0-5 years of experience
Inspect and prepared all make ready units for final move in approvals.
- Completed all monthly marketing plans and strategies.
- Implement creative strategies to increased revenue and secure additional income to improve total “bottom line” revenue numbers.
- Planned and implemented resident functions to improve resident relations
0-5 years of experience
Greeted & presented property to prospective residents through personal tours.
- Communicated with management & maintenance staff to ensure efficient operations.
- Performed pre-move-in & vacant apartment inspections to ensure the apartment was in a condition that met company standards.
- Assisted manager with renewal offers on a monthly basis & maintained a summary report of lease renewals.
- Input of invoices into the “Budget & Record of Invoices” and into the “Capital Expense.”
- Collected market data (Shopped the competition, rated comparisons, etc.) and prepared weekly market surveys.
- Analyzed the advertising source for accuracy & effectiveness.
- Handled resident concerns & followed up with solutions. Enforced property rules & guidelines.
0-5 years of experience
Supervise leasing staff to ensure all necessary leasing practices are performed in compliance with federal and state laws
- Perform duties to implement marketing plan, qualify and document prospective residents
- Provided potential residents a tour of the property answered any questions they may have and encouraged them to become future residents
- Assisted residents with lease signing, provided customer service, generated work orders for maintenance issues
0-5 years of experience
Responsible for managing Leasing Consultants and Manager’s in Training staff of six
- Help to improve Kingsley Survey Scores and the Online Reputation websites by responding to residents who not completely satisfied
- Assists Assistant Manager with accounts that are moving out, moving in and the application process of prospects needing approval
- Scan and post all monies for 864 units while keeping delinquency under 1.5%
- Handle all aspects of Accounts Receivable and all court filings for residents who are delinquent are filed on through the VA Beach General District court. Responsible for processing Unlawful Detainers and Writs of Eviction and attend all court hearings
0-5 years of experience
- Managed and trained employees on student housing policy, customer service, leasing process and phone etiquette.
- Managed social media, marketing and advertising for College Edge by creating flyers to promote events and important dates.
- Organized monthly community events for residents.
0-5 years of experience
Responsible for the leasing, marketing, and maintaining of positive resident relations of multi-family residential apartments.
- Managed the property team including all contractors.
- Liaising with both tenants and landlords to ensure all parties meet all company guidelines.
- Responsible for completing all leasing and preleasing paperwork including resident applications using Yardi, payments, and the lease.
- Resolved resident conflicts over the phone and in person meetings.
- Maintained company-marketing efforts daily.
0-5 years of experience
Responsible for marketing, leasing, and presentations of rental units.
- Responsible for application processing and verification, apartment inspections, resident retention activities, and the lease renewal process.
- Responsible for directing and evaluating work performance of leasing agents and associates.
- Established and coordinated schedules for leasing staff and maintained daily appointments, phone logs, and follow-ups.
- Maintained resident account transactions including, posting payments and charges to accounts.
0-5 years of experience
Conduct monthly audits on lease files to maintain min 90% compliance
- Establish marketing plans for the upcoming leasing seasons
- Implement new strategies for generating new applicants
- Counsel and review with 3-4 consultants weekly to sustain 30% closing ratio
- Certified Recertification Specialist responsible for 60+ lease contracts
- Mentor new leasing consultants to acclimate to company standards and expectations
0-5 years of experience
- Successfully closed prospects in a high traffic busy environment
- Implemented successful outreach marketing program
- Coordinated successful resident activities and relations
0-5 years of experience
- Managed Specialty Leasing program of Sugarloaf Mills (Lawrenceville, GA)
- Prospected, retained and replaced specialty retail tenants for super-regional shopping
- Enforced visual standards of Shopping Center
- Produced proposals, license agreements and other documentation pertinent to tenancy
0-5 years of experience
Create daily, weekly, and monthly plans for property staff to aid in reaching leasing and resident retention goals
- Delegate leasing and marketing strategy and advice for on-site staff
- Complete as needed: follow-up letters, leases, lease cover letters and renewal addendum
- Make recommendations on rate changes, leasing specials, and additional marketing efforts as necessary
- Analyze effectiveness of marketing campaigns and target markets
- Oversee the implementation of application to lease conversion
- Submit daily and weekly reports to property manager regarding staff endeavors for regional reports
6-10 years of experience
- Look over daily reports of apartment communities, cash receipts, expenses and maintenance orders
- Over see office managers on a daily basis
- Review new applicants and interview potential staff
- Increase revenue and keep expenses within budget
- Settle tenant complaints that come into management office
- Approve specials for apartment vacancies
10+ years of experience
- Responsible for all leasing functions which include supervising a team of leasing
- Manage the productivity and budgetary performance of the leasing operations department.
- Develops and implements policies and procedures to improve efficiency and profitability of the department.
- Familiar with a variety of the field’s concepts, practices, and procedures.
- Review and process marketing invoices in compliance to corporate policies and contractual obligations.
0-5 years of experience
Answer and make phone calls to prospective residents to schedule appointments for property tours.
- Complete all lease documents, complete background checks and process payments of new tenants.
- Maintain interesting and innovative social media and events to peak interest in current and future residents.
- Create a monthly marketing calendar and create the schedule for the leasing consultants
0-5 years of experience
- Supervises a team of leasing consultants to ensure maximum occupancy of rental units at all times
- Create and coordinate promotions to increase number of residents
- Conducting marketing outreach with local businesses to promote the property and increase visitor traffic
- Processing all lease applications, assist with application verification and notify prospective residents of their application status
- Perform external property marketing and community outreach
- Physically inspect property daily and report any service needs to the Property Manager and Maintenance Supervisor
0-5 years of experience
- Manage and lead a diverse team to continual success.
- Finding the best living solutions for potential leasers
- Communicate effectively to a leasing team to reach and exceed goals
- Find the best ways of resolving conflict to ensure a positive outcome.
- Deal with a wide range of individuals and successfully lease apartments and resolve problems.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
