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Application Manager Resume Samples
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6-10 years of experience
Responsible for managing web application products and directing a small development team supporting approximately 1,000 users. Used conflict management skills effectively to resolve issues between IBM, AT&T Management, and teams. Project Manager responsibilities included account leadership, Microsoft Project schedules, change control, communications, process improvements, and release management.
- Negotiated with key AT&T/IBM end users to define enhancements to facilitate process tracking and controls resulting in significant customer satisfaction and 30% improvements in project management.
- Documented business requirements, detailed design specifications, and process workflow maps for developer implementation and user documentation.
- Initiated and developed online training materials resulting in broader training for virtual office users as well as user training via conference calls saving hours and classroom training expenses.
- Created web page prototypes resulting in accurate design requirements for both development and user acceptance.
- Learned JavaScript programming to enable the rapid development of hundreds of user interface web pages that resulted in improved user satisfaction and successful releases on schedule after significant headcount reduction.
6-10 years of experience
Managed team of 7 global application resources on/off shore, providing around-the-sun support. Team specialized in development, configuration and administering internal web based request and change management applications. Framework infrastructure provided mechanism that helped streamline and manage the source code version and migration control for Peoplesoft applications. Assisted clients with technical specifications and enhancements.
- Reduced cost 60% creating a center of excellence off-shoring consultants and their workload to gain cost efficiencies
- Ensured applications adhered to all Information security, risk and compliance global policies and standards. Represented development team in internal and KPMG audit reviews.
- Maintained hardware and software licenses and $50 million budget. Built sound vendor relationships and negotiated contracts to help reduce overall budget cost.
- Created documentation materials, online and interactive training demos for more comprehensive overview of request and change management applications. Training was conducted throughout the division of 15,000 business and development users.
0-5 years of experience
Served as the Subject Matter Expert for Elance and Ariba procurement applications, providing Level I & II end-user system support throughout the system upgrade / migration life cycle.
- Prioritized upgrade, system and end-user problems on a daily basis.
- Interfaced with Elance and Ariba technical personnel regarding test schedules, implementation timeframes, risk management issues and system challenges.
- Performed tests in a mirror environment, conveyed coding errors to coding personnel, and retested corrections.
- Analyzed product and design defects, and recommended alterations to the user interface and data structure.
- Spearheaded the development of Level II support infrastructure and processes for new procurement technology, including selection of team members, creation of short-term goals, action items, service level agreements and design of policies and procedures.
- Reduced ticket system handling time from 14 days to 3 days through the development of an efficient ticket handling system.
- Restructured the Master Agreement System, which reduced hierarchy from 2600 to 6 levels and decreased loading time from several months to a one-hour timeframe.
6-10 years of experience
Managing team of global PeopleSoft consultants and employees developing enterprise solutions and business/information technology strategies for clients within multiple divisions. Adopted standards within the team to work more efficiently as a group to provide a better product to the company.
- Manager of 10 resources (including 3 off shore) seeing through project, enhancement, and support activities.
- Lead team that brought on 3 separate divisions (Classroom and Library, International, and Tom Snyder) onto Enterprise CRM platform. Classroom and Library and Tom Synder were both migrated from Salesforce.com to Peoplesoft.
- Setup and maintained integrations to enterprise Order, Customer, Product, Revenue applications.
- Created auditing system that enforced data integrity across several integration points and streamlined processes to minimize issues.
- Part of the Agile release train to enhance integration of Education group’s service management system.
- Enforced development and deployment standards to conform to corporate SOX compliance policies.
0-5 years of experience
- Advised a client team of 15 in implementing a Radiology Information System component of Epic’s EMR
- Coached an Application Coordinator to take a leadership position on his next client implementation
- Initiated a project and assembled a team to standardize usability (user acceptance) testing practices across organization, reducing research time spent by implementers asked for recommendations
- Led a 10 application, 4 interface, and 150 end user team in system testing effort, resolving 350 tracked issues prior to go-live
- Coordinated a radiology scheduling software implementation by tracking milestones, facilitating meetings and escalations resulting in a 15% increase in productivity for the pilot radiology department
0-5 years of experience
As Application Manager/Program Manager led IT teams to support operations of the health insurance company, served the business clients by providing system solutions to improve productivity and service quality.
- Developed and led functional teams (ranging from 3-12 staff and consultants) through all phases of software development lifecycle. Applications include insurance claim processing system, Oracle data warehouse of health provider and policy holder data, knowledge/content management, decision support system, Key performance indicator reports, data center migration, Oracle upgrade, BI package tool implementation and ETL processes.
- Served business and government clients with system implementations and application deliverables
- Hired and coached personnel. Led team building activities
- Created operating budget plan and resource plans
- Created and managed operating procedures and supervised the stuff teams
10+ years of experience
Managed Government Systems (CMS Medicare and State Medicaid), consisting of 5 Project managers, 22 Systems/ Programmer Analysts with development/support duties on 100+ systems, several platforms (Multiple SQL Servers, UNIX/HP, IBM ES9000 mainframe)
- Direct Reports included 5 Project Managers running multiple projects, operating structurally as PMO
- Established and coordinated corporate steering committees and master project planning concepts which improved productivity
- Reduction in large mainframe IMS claims system downtime by 98% through resolution of root cause maintenance problems and implementation of technologies allowing joint batch/online access
- Managed large, successful HIPAA Programs for both Medicare and Medicaid (all on time and within budget)
- Successful conversion of Medicare New Jersey Part A workload from Horizon to Riverbend both on time and under budget
- Large scaled conversion from HP 3000 to server-based COTS ORACLE AMISYS claims processing system
- Multiple Internet project implementations involving eligibility, claims, EHR (Electronic Medical Record) applications interfaced to Cerner Software, and authorizations information access to providers
0-5 years of experience
[company name] is a full-service international law firm with nearly 100 lawyers and offices throughout Hawaii, Los Angeles, and Guam
- Developed a new training program including curriculum, documentation, marketing.
- Supervised Help Desk, Training, and Application Development staff.
- Tested new software to determine its viability at the Firm.
- Designed and participated in the rollout of new software and workstations to users.
- Reviewed and selected Help Desk and Learning Management System software applications.
0-5 years of experience
- Conducted needs assessments to understand customers’ workflow and processes
- Coordinated software development of technical projects with Epic programmers and customer IT staff
- Standardized general ledger accounting structure and revenue cycle management practices across multi-state, 55,000-employee healthcare organization
- Lead four Epic Application Coordinators in their daily customer-facing interactions to ensure customers’ expectations are exceeded
- Developed project plan and managed timelines and implementation budget to ensure on-time and on-budget install
0-5 years of experience
Led 15 application resources in developing and implementing innovative programs that supported organizational goals and objectives; provided analysis and programming support for JDE, web-based, OHDirect, and third-party software.
- Defined business processes, policies, and benchmarks to encourage collaboration and value-driven development.
- Analyzed and identified areas for improvement in existing programs in order to elevate operating efficiency.
- Introduced a formal IT project management lifecycle that improved oversight of application resources; coordinated, prioritized, and tracked projects with sponsors, project managers, and technical teams.
- Ensured integrity of databases, applications, and systems by implementing fixes for program bugs, installing software upgrades, and executing scheduled maintenance and processes.
- Assessed technical and project organizational strengths of the team and determined training needs in order to produce a highly skilled, cohesive team focused on delivering high quality solutions.
0-5 years of experience
Assigned 7 clients during probationary period proving my ability to quickly meet and exceed employer expectations.
- Trained clients on loading contracts in PMMC Contract Pro to ensure proper use of product.
- Managed the install of the PMMC Contract Pro application in client SQL Server environments.
- Participated in software testing process for enhancements and software fixes.
6-10 years of experience
Improved functionality for a poorly implemented applications by eliminating issues, building credibility, establishing rapport, maintaining communication and training stakeholders
- Identified customer needs, documented them into business requirements, evaluated alternatives of solution and implemented
- Led IT projects, developed project plans (objectives, scope, and timing) and monitored resources, budgets and quality
- Led or participated on a project focused on business process re-engineering through technology
- Assisted users in general desktop support – Help desk
10+ years of experience
Principal developer (contribute more than 90% of coding) of a suite of 15 programs totaling more than 300K lines of C/C++ / MFC / C# code. Tools used by more than 3K people worldwide, including those in Sony and Disney companies.
- Designed and developed Subtitling Tools, effectively supported up to 50 languages, including Editing / Translating / Timing / QC.
- Designed and developed various players and cross-converters for AVI / ASF / WMV / MPG / MOV / FLV file format.
- Designed and developed Audio / Video capture tools for various devices to various audio / video formats.
0-5 years of experience
Responsible for turning around the Alternate Investment application that was earmarked for cancellation. This application had 3,000 accounts holding $1600Mil.
- Redesigned and created two new large real time interfaces with downstream systems.
- Implemented new enhancements meeting business partners’ requirements.
- Corrected faulty functionality.
6-10 years of experience
Designed, developed and maintained 300+ HL7 Interfaces (ADT, ORM, ORU, MDM and DFT) across several Mirth Servers.
- Managed internal staff as well as Healthcare Facilities during implementations and upgrades.
- Enhance and support in-house applications (C#, PHP); designed and developed an in-house Billing system utilizing MySQL and HL7.
- Assisted Informatics Team with Business Analytics and developed Executive monthly and quarterly reporting.
0-5 years of experience
Led the Siebel Quote-to-Cash application upgrade for Sales, Marketing and Customer Support.
- Managed a staff of five employees and eight on-site consultants along with a remote off-shore development team.
- Managed new requirement JAD sessions, development, and quarterly releases while maintaining the current production systems.
- Ensured development “Best Practices” are adhered to in configuration and customization development through randomly scheduled audit reviews.
- Responsible for providing technical direction, change management, maintaining key figure goals and budget objectives.
- Delivered LiveMeeting upgrades globally saving $20k in revenues.
- Conducted review and analyses of KPI data to establish metrics and determine opportunities for improvement
- Efficiently manage and allocate offshore teams and projects.
0-5 years of experience
Manage five employees between the two areas, which involved approximately 10,000 customer accounts.
- Applied money that is received from three of our product lines, in access 6,000 million dollars per day.
- Reconciled money received in bank, back to Oracle 11.I system.
- Worked on conversion projects: converting companies to Oracle 11.I and implement Auto Cash with a 68% hit rate.
- Responsible for closing all Accounts Receivable by 8:30 am for month-end close, meeting all deadline.
0-5 years of experience
Managed mission critical 3rd Party Applications used by the Trading Desk and Portfolio Management teams to manage GE’s Employee/Retiree Pension Plan.
- Deployed Trade Commissions Management system from pilot to production use
- Developed Reporting to track and publish commissions use and compliance.
- Supported and Maintained 3rd Party Trading Desk applications.
0-5 years of experience
Promoted to Senior Software Application Manager over a team of developers
- Developed a proprietary XML driven workflow engine for B2B Integrations handling the following tasks: FTP, FTPS, SFTP, (JSCAPE), PGP Cryptography (BouncyCastle), Flat2XML (JAXB, XSD, XML), Staging and Import (Hibernate)
- Recommended SOA/ESB technologies and placed on team for future recommendations and development
- Mentored three teams of Cold Fusion developers in the usage of the Java language and Object Oriented concepts
- Recommended and implemented JUnit testing
- Recommended and implemented Maven build system
0-5 years of experience
Growth/maintenance of GE Automotive’s largest core business: $100M auto lighting business. Directed peer team in the development/execution of marketing strategies for GE direct and distribution sales forces. Managed new program/new product development with key OEM’s and Tier 1’s. Communicated product needs/positioning across a complex matrix of departments (R&D, sales, marketing, product development)
- 20% growth in mature auto market segment due to development and translation of new technologies.
- No lost market share during tenure in job.
- Successful renewal of key GE contracts (i.e. Delphi, Ford, Magna, Osram)
- Successful development and launch of hi-flow PC for large lens applications.
- Commercialization of first thermoplastic headlamp reflector (Lincoln Towncar).
6-10 years of experience
Facilitated product training to factory sales team, 16 authorized factory Rep agencies, and distribution network.
- Investigated and provided supplier product failure analysis as required.
- Directed product document control, specifications, presentations and generation of any technical information needed.
- Provided technical support at trade shows and conferences.
0-5 years of experience
Provided new strategic direction to introduced new technologies including mortgage loan calculators, tax reporting, fax to email and intranet use leading to faster processing cycle times and less manual processing.
- Illustrated process map of Mortgage Services area workflow identifying points for improvement.
- Completed search for new loan origination application under budget and ahead of schedule and presented results to senior management.
- Presented various ad-hoc reports to Senior Vice President and other management levels.
- Taught staff MS Excel at the intermediate and advanced levels helping to improve efficiency.
6-10 years of experience
- Managed large offshore support and development team responsible for design, implementation and maintenance of supply chain applications across varied platforms in support of textile and apparel manufacturing.
- Implemented and enforced bi-annual Sarbanes-Oxley compliance procedures for multiple applications.
- Converted, upgraded or eliminated multiple obsolete applications allowing for reduced maintenance efforts.
- Provided structured application development management through use of MS Project and HP Project and Portfolio Management software increasing application quality and reducing development time.
0-5 years of experience
Served as EHR Applications Manager at large IPA with over 300 EHR providers and 900 end users, working within the outsource [company name] IT team.
- Responsible for a suite of applications, including [company name] Touchworks, GE IDX/Centricity, Optum on a variety of system environments.
- Lead a local and offshore team of EHR analysts who were responsible for tier 2 support, practice and user configuration and project work.
- Project managed application projects as it related to clinical, practice management, population health, Meaningful Use, ICD10 and other healthcare and regulatory changes.
- Maintained daily application operations and processes of the EHR, practice management (GE Centricity) and over a dozen ancillary and business and practice systems.
- Actively recruited for open positions and in charge of creating and developing training, performance reviews of team analysts.
- Responsible for assuring all service level agreements are met to business and customer satisfaction.
0-5 years of experience
Managed the development of WEB/WAP enabled applications to support the indirect and direct sales channels, inventory depot and service repair division.
- Built applications including the federally mandated “Do Not Call”, “MSN Look-up Tool”, “Depot Tool”, “SRS – Service and Repair System”, and “iPro – Sales Force Automation System”.
- Established applications that provide single sign-on from http://sales.nextel.com (SNC) and http://indirect.nextel.com (INC), built on JSP, J2EE, Struts, and XML.
- Managed project teams of 10 + staff
- Mentored and facilitated training to personnel in order to improve work standards and meet goals.
- Managed project and team through the entire life cycle of each project, delivering projects on time and within budget parameters.
0-5 years of experience
Primary resource manager for IM US Technology QA Team supporting backend data testing in ETL/DW/DataMart Information Management Project initiatives.
- Responsible to ensure team adherence to Enterprise Test Methodology and Test Controls (TCoE), ALM/Quality Center Guidelines/Standards and resolve issues escalated by the team.
- Managed testing team of 22 (on/off shore) and accountable for all phases of testing including System Testing/System Integration Test (SIT), Business Acceptance Testing (BAT), Production Acceptance Testing (PAT), Operational Testing, Deployment Verification Testing and Warranty support.
- Forecasted resources, project estimates and funding for all of IM projects.
- Reviewed and approved all test artifacts (Test Strategy, Test Plan, Test Closure) to ensure ‘clarity of content’ prior to distribution to the Project Team for signoff.
- Ensured transparency by maintaining open communication with the Project Team and Line of Business (LOB) stakeholders.
- Prepared and shared Weekly status report to management, project team and stakeholders.
- Worked with QMO to establish metrics, testing best practices and processes.
- Provided support and counsel to QA team members, BAT activities to LOB as needed.
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[Application Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
