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0-5 years of experience
Worked proficiently and managed multiple tasks in an active setting
- Prepared and served various food items to customers
- Welcomed patrons with a pleasant and hospitable disposition
- Provided customer service in ticket sales
- Maintained a clean and sanitary workspace and facility
- Coordinated with others to accomplish efficiency and organization
0-5 years of experience
Served customers with minimal to no wait, collected payment for tickets and food
- Explained weekly/monthly promotions
- Cleaned the complex from food areas to theaters ensuring sanitary conditions
- Consistently upsold concessions to customers and served customer food orders
- Ensured public safety of customers ushering to seats and escorting unruly guests out of the facility
- Performed minor maintenance on facility and equipment
- Expertise led to appointment as a trainer for ticket/concession personnel
- Reliable: Assigned responsibilities for opening and closing theater for the day, complying with and maintaining all Department of Health and company policies
0-5 years of experience
Compute sales, total purchases and receive and process cash or credit payment
- Restocked foods and other materials throughout the building.
- Prepared and served concession items for guests, clean the concession area and assist with other theatre functions
- Greeted guest and provided them with information based on their movie, also informing the guest on special offers, rewards and directions.
0-5 years of experience
Sold and collected admission tickets and passes from guests at entertainment events.
- Greeted guests attending entertainment events.
- Examined tickets or passes to verify authenticity, using criteria such as color and date issued.
- Guided guests to exits or provided other instructions or assistance in case of emergency.
- Maintained order and ensure adherence to safety rules.
- Provided assistance with guests’ special needs, such as helping those with wheelchairs.
0-5 years of experience
Helped Christians to be seated and assist them when they were uncomfortable
- Promoted my choir by wearing graphic T- shirts and passed out flyers.
- Distributed food to the homeless and people who needed extra food.
- Used Microsoft excel to do Inventory
- Exercise high customer service, and informing customers about the store
- Helped organize products in store, constructed tags for new items
10+ years of experience
In this position, I am responsible for conducting an annual or bi-annual training at a weekend conference for the ushers and greeters of Alabama, Kentucky, Tennessee, Mississippi and the panhandle of Florida. I also continue to publish written works for the use of several organizations.
- Manage churches throughout five states
- Develop manuals on proper ushering etiquette
- Instruct usher training and development workshops/seminars
- Created and conducted promotions for sport events
- Managed all aspects of promotions during sport events
- Solicited donations/gifts for promotions at sport events
0-5 years of experience
- Scanned and validated tickets for over 2,000 patrons per show.
- Located and led patrons to specific seats within the theater.
- Guarded aisles in the theater in order to prevent overcrowding.
- Controlled the crowd within aisles.
- Prevented any patrons with invalid tickets for certain seats from entering.
- Informed patrons about show times, intermission times, and show ending
- Enforced the “non-smoking policy” by politely confronting and informing patrons.
0-5 years of experience
Assisted customer with answering questions and handling concerns
- Directing customers to appropriate theater house
- Maintained a clean workstation; tracking ticket counts, printing tickets
- Maintained all areas of the theater were cleaned; lobby, game room, eating area, concession area, theaters, hallways and restrooms
- Maintained all food and products were in stock or restocked
- Assisted with inventory/stock/ merchandise
- Cross trained to working cashier; money handling, taking payment, and serving food items purchased
0-5 years of experience
Monitored main entrance to maintain security and safety
- Kept front entrance swept and clean as possible
- Collected customer’s tickets and examined to verify authenticity
- Greet customer’s and directed them to the correct movie showing entrance
0-5 years of experience
Refined and developed exceptional customer service skills and relations.
- Politely greeted all customers and promptly answered any inquiries about service and etc.
- Unloaded delivery trucks for stock and rotated inventory on a weekly basis.
- Swiftly and effectively cleaned floors, auditoriums, and other areas requiring cleanup.
- Worked cash registers at box office and concession efficiently with no errors.
- Promptly answered and responded to calls via intercom or two-way radio to aide any situation requiring attention.
0-5 years of experience
Usher Ministry
- Greeted Church members and Attended to their needs.
- Professional and Courteous to Church members and Guests.
- Interacted with new Church members.
- Provided Interpretation and translation in English, and Creole.
- Responsible for keeping area clean and Organize.
- Elevated guest-satisfaction; ensured the swift resolution of Church members issues to preserve members loyalty while complying with the ministry policies.
0-5 years of experience
- Worked conventions and public events at McCormick Place and Navy Pier
- Assisted patrons with finding assigned seats
- Counted and recorded numbers of tickets
- Distributed programs to patrons
10+ years of experience
Manage front of the house operations for a 2,738 seat Avery Fisher Hall
- Train and manage a staff of 30+ employees on servicing various patrons and donors of Lincoln Center
- Coordinate with Human Resources to ensure payroll is filed in a timely manner
- Event planning and collaboration with the New York Philharmonic
- Work as liaison between Lincoln Center and various universities to coordinate yearly graduations
- Submit daily reports for all activities, complaints, and hazards in a timely manner
- Manage front of house budget and various administrative duties
- Assist all patrons with directions and resolve complaints in a professional manner.
0-5 years of experience
Answers telephone for management to include organizing and maintaining customer documents.
- Usher customers to designated seating area and work concession stand.
- Print out Ticketmaster reports and sell tickets through Ticketmaster Program.
- Handle all monies for upcoming and previous shows.
0-5 years of experience
Handle and prepare food fulfilling over 100 customer orders a day. Serving high volume of people in an efficient and timely matter.
- Make popcorn, brew and serve coffee and Pizza from scratch.
- Maintain cleanliness in movie theaters, concession stands, and bathrooms adhering with Department of Health requirements.
- Restocked selves and kept track of inventory notifying manager when to place orders to replenishing inventor
0-5 years of experience
- Greeted customers warmly upon entering the theater
- Assisted customers with ticket purchases
- Ordered and prepared concession items for customers
- Suggested savings promotions, upselling and suggestive selling items to customers
- Collected tickets and directed customers to the correct theater
- Maintained the appearance and cleanliness of the theater and concession stand
6-10 years of experience
Usher/Guest Services
- Greet guest attending entertainment event
- Scan tickets from guest attending entertainment event
- Assist guest with seating, using a flashlight for darker events
- Settle seating disputes and help with other guest concerns
- Direct guest to restrooms, concession stands and merchandise sales kiosks
- Search for lost articles and/or damaged seats in seating area
- Provide assistance to guest with special needs, such as helping those with wheelchair
0-5 years of experience
Greet/welcomes guests and visitors in a polite, flexible and accommodating manner
- Ability to listen and evaluate guest concerns
- Ability to effectively communicate and interacts with customers either by phone and in-person
- Ability to offer solutions or recommendations guests needs.
- Ability to do several things with constant interruptions.
0-5 years of experience
Greet Patrons attending entertainment events.
- Maintain order and ensure adherence to safety rules
- Clean lobbies, auditorium and all exterior and common areas on theatre.
- Monitor auditorium for picture, sound quality, temperature, lighting and guest behavior.
- Assist with other functions as instructed by manager.
- Sell and collect admission tickets.
- Prepare and Sell Concession items
0-5 years of experience
- Regulate theatre walk-throughs pre and postproduction to maintain theatre appearance in order to provide an enjoyable experience for patrons.
- Organize and distribute up to 5000 programs
- Conduct crowd control for up to 1500 guests so that the performance would run smoothly.
- Set up dressing rooms for talent to provide them with a comfortable backstage environment
0-5 years of experience
Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Balance receipts and payments in cash registers.
- Replenish foods at serving stations.
- Sell and collect admission tickets and passes from patrons at entertainment
- Greet patrons attending entertainment events.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Search for lost articles or for parents of lost children.
- Ensure safety procedures are followed in the workplace.
6-10 years of experience
Manage and organize lines of customers
- Ensure that all entrants to theater have purchased tickets
- Clean and sanitize food preparation areas and seating areas
- Respond to customer questions regarding movies and ratings
- Process cash and credit card transactions
- Monitor theater capacity and notify managers when appropriate
- Respond to customer concerns and complaints to ensure satisfaction
- Assisted with opening new movie theater
- [company name] Employee of the Month, May 2010 and June 2014
0-5 years of experience
- Assist patrons to their seating
- Provide programs and information on the night’s feature show
- Greet patrons as they arrive and answer any questions they may have
- Vigilant of noisy patrons, cameras, and disruptive actions to ensure a smooth performance
0-5 years of experience
- Provide the primary level of guest assistance in the seating area
- Help guests locate their assigned seats and reposting any ticketing problems to a supervisor
- Provide guests with direction or other venue information
- Act upon all comments/complaints in a prompt and friendly manner
0-5 years of experience
- Ensure that the cinema auditoriums and surrounding public spaces are clean and tidy for audiences.
- Ensure that the cinema auditoriums and surrounding public spaces are safe for audiences.
- Check customer’s tickets.
- Monitor and record audience numbers.
- Provide excellent customer service to all Film Festival visitors.
- Being able available to answer customer queries before, during and after the screening.
- Maintain a basic knowledge of current cinema program.
0-5 years of experience
Stocking goods
- Maintaining a clean environment throughout the theatre
- Distributing goods to customers via concessions
- Directing customers towards their desired movie sections
- Distributing tickets to customers at the front stands
- Closing and Cleaning the work place
0-5 years of experience
Use cleaning supplies and equipment to clean interior/exterior areas of theatre
- Provide excellent customer service to guests
- Upsell the benefits of the AMC Stubs Rewards program
- Utilize safety and sanitation procedures to prepare and serve food to guest
- Process cash, credit and debit card transactions
10+ years of experience
Maintain cleanliness and organization throughout the daily schedule of movies
- Help customers find auditoriums
- Assist with administrative tasks such as bank deposits and deliveries
- Receive movie shipments and combine movie reels for projection
0-5 years of experience
Make certain guest service is friendly, helpful, and fast
- Maintain facilities that are clean, safe, and in good repair
- Provide an experience that is comfortable, distraction-free, and picture-perfect
- Control access to theatre by greeting, directing guests, and tearing tickets
- Answer questions from guests and resolve any concerns
0-5 years of experience
- Set up/break down theater seating, open doors, & escort patrons to their seat
- Maintain a proper work environment by cleaning & arranging assorted equipment
- When needed or instructed to, provide help with different parts of the show along with delivering directions to customer’s endeavors
0-5 years of experience
Greet the common public as they come in to view the football game
- Check the authenticity of the tickets and check that none of the audience is carrying banned items with them
- Guide the common public to seats according to seat number
- During emergency situations, follow company safety rules
0-5 years of experience
Provide information about performances to patrons over the phone or in person
- Sell tickets to patrons over the phone or in person
- Handle money responsibly
- Sort through Venue Manager Database to create projects
- Sell snacks and beverages in concessions
- Usher patrons to their assigned seating
0-5 years of experience
- Assisted the house manager on any challenges with the box office or patron requests
- Attended all usher training events and participated in pre-show requirements
- Assisted patrons in finding their seats, handing out programs, and answering any questions/requests they had during the performances
0-5 years of experience
Greeted and interacted with customers regularly
- Handled money at the register while selling food products
- Used fryers, ovens, etc. to cook food simultaneously
- Usher at Immaculate Conception Catholic Church
0-5 years of experience
Security staff (sport events & concerts)
- Usher staff (sport event & concerts)
- Provide excellent customer service to regular attendees and new visitor to the facility
- Set up and strike for special events like concerts, sport events, commencements
6-10 years of experience
Greeting guests
- Providing information and directions
- Assisting with problems and issues
- Controlling ticket access points throughout Staples Center
- As a Guest Services Representative my job duties include providing all guests a positive first impression of Staples Center by offering superior, individualized service. Also to check tickets and usher guests to seats as assigned by Guest Services Manager/Usher Supervisor. Provide Staples Center guests with accurate event and arena information. Enforcing rules and smoking policies, and responded to emergencies by involving Usher Supervisor. Also dealt with patron problems and complaints up to the level where intervention by an Usher Supervisor was required.
0-5 years of experience
Assists Quicken Loan patrons with seating
- Work all Quicken Loan Arena special events
- Distribute Quicken Loan Arena giveaways to patrons
- Escort and assist Quicken Loan Arena handicap patrons
- Input customer complaints
0-5 years of experience
Concessionist
- Closed the store most nights
- Cleaning and maintenance of auditoriums and whole theater
- Usher
0-5 years of experience
Sell tickets, popcorn, drinks, snacks, and merchandise.
- Clean Bathrooms and Theaters before and after each movie.
- Handle Money on a regular basis
- Help customers get to the correct theater.
0-5 years of experience
- Examine tickets or passes to verify authenticity, using criteria such as color and date issued.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Direct patrons to restrooms, concession stands and telephones.
- Search for lost articles or for parents of lost children.
- Settle seating disputes and help solve other customer concerns.
- Maintain order and ensure adherence to safety rules.
- Greet patrons attending entertainment events.
- Provide assistance with patrons’ special needs, such as helping those with wheelchairs.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
- Assist patrons in finding seats, lighting the way with flashlights if necessary.
0-5 years of experience
Responsible for keeping the altar up to speed
- Keeping the lines in order
- Bringing the gifts to the alter
- Collecting the donations
- Taking care of the Nuns garden
0-5 years of experience
- Make certain guest service is friendly, helpful and fast
- Control access to theatre by greeting, directing guests and tearing tickets
- Answer questions from guests and resolve any concerns
6-10 years of experience
Usher/Event Setup
- Escorting (Kennedy Center)
- Setting up for the events (IMF Building) International Monetary Fund
- Concierge (both)
0-5 years of experience
Clean theatres
- Take customers’ orders
- Operate cash register
- Clean and sanitize work area
- Restock goods
6-10 years of experience
Guest Services Usher
- Greet guest
- Check tickets
- Assist with seating and all guest services needs
6-10 years of experience
Having a public appearance with Patrons at hand.
- Customer Service Representative
- Ticket Taker
- Usher
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
