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0-5 years of experience
Ensure Data Center operation success through network, server, and infrastructure monitoring and troubleshooting.
Serve as first point of contact for customers needing assistance or turning up new services. Install network gear,
servers, and cabling to meet customer and company needs. Act as first line of defense for data center crisis
including natural disasters, fires and power failures.
- Rewrote commonly used team email templates for better professionalism
- Drafted and revised over thirty key procedural documents resulting in reduced training time for new
- Helped implement change control committee to handle policy and procedure changes efficiently
- Appointed senior abuse representative for legal issues regarding DMCA, copyright, and network attacks
0-5 years of experience
Monitored computers, network equipment, SAN/NAS storage, and other Data Center assets in a regulated ITIL environment.
- Performed backups and restores using Networker and SLS. Maintained AS/400 ATL library.
- Assisted in UNIX and Windows system administration.
- Scheduled and coordinated break/fix work by Sun, EMC and HP repair vendors.
- Developed and maintained system checkouts and procedures.
0-5 years of experience
During this period of time I was responsible for the computer tool inventory.
- Developed a tool identification system to better track each tool.
- Conducted Physical audits in the tool crib to correct the computer inventory.
- Assisted the plant supervisor with implementing computer inventory procedures for purchasing and other departments.
- Analyzed data from printed reports for reordering purposes and for unusual tool usage.
- Created and revised Manufacturing BOMs (Utilized CANNED Software Package).
- Analyzed the Material Requirement Planning (MRP) report for misinformation.
0-5 years of experience
Responsible for providing on-site support including the receiving, inspecting, tracking, installation, configuration, documentation, and support and troubleshooting of technology equipment. This includes, server builds and configuration, network equipment, storage systems, and cabling within the data center environment.
- Provided on-site physical and virtual support of technology infrastructure.
- Deployed and configured Windows, Linux, and OS X server operating systems.
- Diagnosed and repaired various network, software, and operating system configuration issues.
- Installed and removed servers, network and infrastructure equipment.
- Cable infrastructure per industry guidelines.
- Updated and maintained corporate asset management system.
0-5 years of experience
Trained new Data Center Technicians on company standards and procedures
- Successfully coordinated server and network migrations with collocation customers and led physical migrations during the scheduled maintenance windows
- Verified that projects and tasks performed by other data center technicians met company standards
- Consistently updated documentation for new data center procedures on the company Wiki
- Managed infrastructure projects assigned to the data center team by making sure that new server racks were properly cabled and PDUs installed, adhering to company standards
0-5 years of experience
Lead the installation of network and server hardware including structured wiring to support IT operations.
- Provided superior quality assurance of wiring installations using test sets such as Fluke DTX and OTDR.
- Performed critical infrastructure system installations and monitoring with Foreseer software application.
- Administered trouble and change tickets related to multiple environments using BMC Remedy software.
- Managed asset receiving, tagging, and database administration for all equipment installed in data center.
6-10 years of experience
- Determined project installation/interconnect requirements, selected standard data and power cabling components, and interconnected subsystems/connected systems to the LAN. (Examples: mainframe, SAN, blade server, LAN switches, WAN routers, VoIP servers and gateways, DS-1 circuits and T1/PRI circuits)
- Reviewed blueprints, created punch lists and expanded existing structured cable system infrastructure (copper and fiber).
- Built Cabinet/Relay Rack systems with supporting power systems and custom ladder tray.
- Selected, installed and connected 208v rack PDU systems to A/B-side power systems.
- Designed and implemented heat removal strategies using rack fan assemblies, heat guides, and perforated floor tiles.
- Managed the receiving of data center deliveries and shipments.
0-5 years of experience
Provided support for over 5000 servers.
- Worked closely with data center management to determine workload and resource commitments.
- Mentored and help developed junior staff with knowledge of data center operations and support.
- Deployed Windows 2000, 2003, Linux Red Hat Enterprise on [company name] servers and workstation.
- Maintained Data Center Inventory including lease equipment.
- Ensured Data Center uptime time 24X365.
- Assisted with relocation of [company name] Cottle Road Data Center.
0-5 years of experience
Maintained and supported all facility servers and customers using, ticket system, [company name], SQL and Linux.
- Troubleshot, swapped, and repaired hardware including: power supplies, CPU’s, hard disks etc.
- Arranged hardware returns of materials with RMA.
- Installed operating systems, including FreeBSD and RHEL, over servers DELL, HP, SUPERMICRO etc.
- Managed incoming/outgoing merchandise/packages/machines. (70 to 400lbs machines)
- Beat record of most rebooted servers in a day under critical circumstances.
0-5 years of experience
Provided excellent customer service and problem solving skills to internal clients.
- Supported merchants by applications to troubleshoot IT hardware and software products for First Data Clients.
- Diagnosed and resolved problems using documented procedures and checklists, problem recognition and research.
- Followed isolation and resolution steps in order to resolve customer issues.
- Setting up on site data center for Terpsys IT, for NCI and the Rockville and Shady Grove locations.
- Setup work stations and data backups
- The removal of software and installation and sanitation of mobile devices.
0-5 years of experience
Effectively monitored 24X7 data center with a focus on input/output trade data supporting the world wide financial industry.
- Rack cabinet preparations for new hardware installation.
- Vendor interactions concerning hardware repair / replacement.
- Install and Troubleshoot CAT5 Cabling for Local Area Network (LAN) and Fiber Storage connectivity
- Monitored and document tape recovery, archiving, and offsite storage of backups
- Update and Close Data Center Work Requests and Problem / Change Requests
- Supported customer’s communication including telephone, email and trouble tickets.
- Delivered excellence in customer service through situation analysis and timely resolve
0-5 years of experience
Supported the startup of a new data center facility.
- Worked with vendors and partners. Vendors included cage build techs as well as cabling contractors. Partners included carrier reps installing facilities in provided spaces. Monitored parts of the facility on a rounds schedule 4 times per shift.
- Customer, facility, and process confidentiality are primary considerations for this employer.
- Assisted customer reps with move-in activities.
0-5 years of experience
Racked, cabled and powered network equipment, servers and blade chassis.
- Assisted in putting Apple 7 months ahead of their projected plan.
- Resolved technical issues for clients in person, on the phone and through e-mail.
- Installed motherboards, processors, RAM and graphics cards.
- Trained new employees on equipment installs, cabling, and decommissions.
- Team lead on several large data center projects
- Daily tickets using Apples own software.
0-5 years of experience
Led the Data Center Team. Duties included power and space management for 3 data centers, server provisioning, OS installs, inventory system management, router and switch configuration, and PXE kickstart updates. Designed and implemented an inventory system for all Contegix assets. Built and provisioned servers in the VMWare based cloud environment.
- Helped design and implement the VMWare based cloud infrastructure.
- Designed and implemented complex management systems for datacenter infrastructure.
- Automated the data entry platform for new server issue and build out information.
- Designed and implemented a cable routing and port tracking database.
0-5 years of experience
Analytically advised System Administrators on the best possible way to perform hardware swaps while working on live production servers while following constant changing company procedures
- Proactively decommissioned hundreds of IBM X/G series, Sun, Dell, Toshiba servers, and network equipment through specified protocol without any supervision
- Provided network and system administration support for requests made through Peregrine trouble ticket system while exhibiting exceptional customer service and securing SLAs
- Escorted approved access request for outside vendors and field technicians by providing access to Data Center and followed up by using company policies for storing and/or shipping out RMAs
- Visually inspected hundreds of servers for hardware or connection errors and documented network info for server moves as well as troubleshooting efforts for vendor engagement or relaying to SAs
- Ran cables professionally along with a team of 2, nearly 1000 square feet of DDC and Fiber cables to provide connectivity to a quarter of a T2/T3 Data Center
10+ years of experience
Managing data center environment housing over 2,200 servers. Heavily utilized process management skills to work closely with project managers and IT teams to provide subject matter expertise for asset management, environmental infrastructure, technology infrastructure design, and system deployment life cycle work flow. Also troubleshoot and resolve any issues with system functionality.
- Racked/cabled HP, SUN, and CISCO servers switches, switches, routers, etc. Used analytical tools and knowledge to diagnose and remedy system malfunctions.
- Performed daily walk-through of the data center facility to record data such as kW and load percentage of PDU’s, HVAC temperatures, UPS load, and chiller tower readings.
- Created and maintained spreadsheets with collected data to produce and publish a monthly metrics report.
- Set up scheduled maintenance calendar and acted as a liaison for all vendors. Monitored all environmental systems and performed scheduled tests on a CAT 2.5 MW generator and a Carrier chiller plant.
- Subject Matter Expert (SME) for security camera operability, maintenance, and backups.
- Wrote SOP’s for various environmental equipment such as load transfer to generator, manual chiller plant start-up and troubleshooting, hurricane preparedness, and load shed procedures.
- Provided on-site emergency response as needed via an on-call pager.
- Maintained accurate emergency environmental spare parts list.
- Maintained vendor maintenance logs, access badge logs, and building passes.
- Coordinated equipment decommissions disposals, and relocations.
0-5 years of experience
Install, configure, upgrade and downgrade various server hardware components
- Installed and configured various Operating Systems (W2K3, W2K8, Linux & Solaris)
- Physically installed CAT3, CAT5 structured cabling distribution systems
- Racked and installed several types of hardware systems (HP, Dell & SUN)
- Managed and operated a 24-7 technical system (Siebel) in order to provide hands-on technical support for customers environment
- Delivered customer solutions and products on time to meet customer expectations
0-5 years of experience
Accurately processed tickets and communicated through proprietary support ticketing system.
- Resolved problems with basic network and operating system installations and configurations.
- Monitored and recorded HVAC and power grid statistics.
- Provide remote hand and eyes assistance to the customers as required.
- Rack and stack, commission and decommission hardware.
0-5 years of experience
- Reviewed vaulting, tape error, backup failure, and pull list reports. Pulled, exchanged, and prepared tapes for off-site storage to Iron Mountain.
- Managed and uploaded tape inventory, data center access, security, and server room inventory list to Share Point.
- Monitored servers and data center equipment for failures and opened service ticket as needed.
- Provided data center escort to vendors during regular or after hours.
0-5 years of experience
Managed campus wide user accounts for faculty, staff and students.
- Monitored college computing systems and resolved issues according to established guidelines and procedures or escalated to analysts and other senior technical staff for resolution.
- Performed regular backup procedures and tasks as assigned by analysts.
- Helped to document system maintenance procedures
- Maintained a high level of responsiveness to system clients and initiated corrective action as quickly as possible.
0-5 years of experience
Data Center Technician, provided direct data center support to hundreds of companies including Salesforce, Esurance, Internap, and more.
- Worked directly with internet service providers such as Level 3, ATT, Verizon, TW.
- CAT5/6, fiber, maintenance, and terminations ensuring 99.9% uptime.
- Layer 1/2 server maintenance and troubleshooting.
- Windows Server configuration.
- Lowered initial ticket response and update time to less than 5 minutes of customer services request. Lowered ticket resolution time by 50%
0-5 years of experience
Install/Decommission for [company name] (Nimbus)/HP/Dell Switches, Servers, and EMC frames.
- Created PatchMatrix, Capacity, Cablesolve, and verified Compliance.
- Perform integration tests on newly deployed equipment.
- Configured for [company name] Server/Network Devices/PDU/2in2out CDU.
- Patched Fiber, Copper, MTP, Twinax, Temp Sensor.
- Providing Break/fix ticket Remedy to customers.
6-10 years of experience
Duties consisted of hardware, software, infrastructure, updates, reporting, and documentation
- On call and on site duties
- Preformed large cut overs working with multiple support groups, provided updates to customers and training to staff
- Created training guides and how-tos for technicians to assist in troubleshooting
- Created cabinet location map to assist in reducing Installation and repair time
- Implemented procedures to reduce installation time of infrastructure and hardware.
0-5 years of experience
- Provided remote hands and eyes for customers.
- Configured/installed hardware and software of managed products by customer request.
- Installation/management of network equipment, cabinets/cages, and cabling.
- Provided hardware/software troubleshooting and repair.
- Gathered, documented, and proposed data to customer as needed.
- Worked with customers, other systems engineers, and management to resolve issues.
0-5 years of experience
- Provided remote hands and eyes for customers.
- Configured/installed hardware and software of managed products by customer request.
- Installation/management of network equipment, cabinets/cages, and cabling.
- Provided hardware/software troubleshooting and repair.
- Gathered, documented, and proposed data to customer as needed.
- Worked with customers, other systems engineers, and management to resolve issues.
0-5 years of experience
Implement, support, and transition infrastructure services for hundreds of workstations and Thousand of servers in multi-site environment. Analyze and address information security threats and SOX compliance requirements for all systems. Provide assistance and final-tier escalation to support and operations personnel. Assist in research, design, and planning of server and network implementation projects.
- Assisted with the implementation of infrastructure to automate and streamline software deployment and Windows 8.1 server 2008/R2 and server 2012/R2 operating system deployment
- Maintains tape library and monitors to ensure available resources with Scalar i6000 tape library.
- Deployed, maintained and decommissioned a wide variety of technologies including Proliant Gen8 servers, EMC v2 SAN/NAS, Cisco 9500 switches and NCS 6500 routers, F5 load balancers etc.
- Provide comprehensive status updates and incident tracking/resolution within the ticketing software.
- Utilizes standard procedures to improve support, operations, and implementation response times, consistency, and security posture.
0-5 years of experience
[company name] is a provider of optical products and test and measurement solutions for the communications industry, the JDSU technology portfolio is a key enabler for optical solutions in industries such as broadband communications, brand enhancement and authentication, manufacturing and energy.
- Maintained Data Center and IDF rooms including cabling, vendor activity and equipment installations.
- Worked with a team from the global operations network to execute a LAN upgrade within a 130,000 sq ft facility.
- 3 phase project consisting of “Implementation” “Monitoring” and “Wrap up.”
- Worked with senior operations manager to complete preparation work, inventory of port assignments, voice and data jack positions and connectivity status.
- Replaced all cisco 2960 Switches, HP 5412’s, APC UPS units and stepdowns from previous cisco 4000’s
- Worked closely with employees to ensure all telephony ticket requests were properly addressed, and that any services affected by the upgrade were back to normal functionality.
0-5 years of experience
Worked as a Technician in the Yahoo Data Centers that consisted of server, network and storage devices. Responsibilities were to install various types of hardware such as Dell, HP, Rackable, Supermicro, NetApp, CISCO, and Cyclade devices. After server installation, was responsible to perform OS installation of Linux, RHEL, Windows, and FreeBSD software via network, using a jumpstart host. Responded to various ticket repair request for troubleshooting, break/fix incidents, replacing internal components such as disk drives, CPU’s, Memory, motherboards, power supplies, etc. Entered and update trouble tickets using the Siebel ticketing system.
- Installed and terminated CAT5/6 and fiber cable to patch panels, servers, consoles, and network switches, and storage arrays.
- Maintained the Operations asset management database, which included updating and entering data for all pieces of hardware that entered and was removed from the Data Center.
- Respond to pages for system outages or problems detected within the center, working with various departments to resolve any hardware of software issues, in a timely manner.
- Performed system upgrades and emergency repairs to devices through a Change Management process.
0-5 years of experience
Troubleshoot and resolve hardware issues for over 1500 servers in different data centers.
- Rescue and configure servers with correct network parameters.
- Identify and replace failed internal components in servers.
- Work on server deployments, configure servers for network access, and test connectivity.
- Resolve over 24 tickets on server maintenance per day.
- Troubleshoot and identify fiber optic issues between layer 2 and layer 3 devices.
- Clean and reseat fiber patches to eliminate light loss between routers and layer 3 switches.
0-5 years of experience
Support in installation & maintenance of Windows 2000 & 2003, Red Hat Linux and FreeBSD.
- Upgrading PCs and Servers, mostly Sun and IBM Upgrading memory, power-supply in servers.
- Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN.
- Development of network map of internal servers, Routers & other output devices.
- Support in designing Data Center Maps with MS Visio5.0.
- Helpdesk support for various organizations like VM Ware, EBay, Yahoo & others.
- Troubleshoot and maintain the TCP/IP LAN networks in Unix, Linux, Win2000/XP environment.
0-5 years of experience
- Assisted in large scale server migration from data center to data center
- Completed transport and installation of servers to destination locations as per customer requests.
- Performed datacenter buildup and expansion (racks and cabinets) as per individual customer specifications.
0-5 years of experience
- Contracted at Complete Genomics; performed detailed inventory and data entry of the Data Center environment, including servers, storage, switches, routers, firewalls and other devices
- Updated configuration management database, performed routine labeling of devices as well as network cables.
- Identified and collect inventory data providing detailed reliable information for the network team.
0-5 years of experience
- Provided remote support at IBM backup Data Center in Jersey City
- Performed maintenance tasks for groups as needed, ie: replacing and upgrading parts, patching cables, etc
- Assisted Networking team in patching and deployment of equipment
0-5 years of experience
Implement, support, and transition infrastructure services for hundreds of workstations and Thousand of servers in multi-site environment. Analyze and address information security threats and SOX compliance requirements for all systems. Provide assistance and final-tier escalation to support and operations personnel. Assist in research, design, and planning of server and network implementation projects.
- Assisted with the implementation of infrastructure to automate and streamline software deployment and Windows 8.1 server 2008/R2 and server 2012/R2 operating system deployment
- Maintains tape library and monitors to ensure available resources with Scalar i6000 tape library.
- Deployed, maintained and decommissioned a wide variety of technologies including Proliant Gen8 servers, EMC v2 SAN/NAS, Cisco 9500 switches and NCS 6500 routers, F5 load balancers etc.
- Provide comprehensive status updates and incident tracking/resolution within the ticketing software.
- Utilizes standard procedures to improve support, operations, and implementation response times, consistency, and security posture.
- Troubleshoot server failures, configure and deploy servers on a large scale and monitor the operations to ensure that proper performance levels are sustained.
0-5 years of experience
Performed hardware and software troubleshooting.
- Prepared servers and check them a daily basis, as well as replacing, checking, and testing them, to find any inconvenient, like a: bad motherboard, hard drive, cpu, memory, fan, power supply unit, battery, phantom card (roamer), any controller card with problems, cable or any other issue.
- Received, scanned & installed parts for servers & hosts in the local data centers.
- Prepared servers under works window remotely & locally (connected through crash cart) to perform memory checks (hardware and software), & mainly to keep them work ultimately.
- Direct with NOC, to keep everything under the optimal conditions, on all the four locations.
- Troubleshoted and fixed servers.
- Trained new Hires.
0-5 years of experience
Install, configure, and Maintain all network assets for [company name] and X1 Productions
- Install (unpack, rack, and cable) computer and related hardware in Philadelphia data center located on 401 N. Broad St.
- Install various additional components in servers and test the installation
- Assist with network cabling, Excellent Cable Maintenance
- Configure BIOS settings
- Do firmware upgrades and other hardware and software configuration tasks as required
- Perform other system management tasks as needed/directed for new installed hardware
6-10 years of experience
- Provide technical support to 24X7 multi-data center environments.
- Coordinate external vendors in support of data center projects/maintenance.
- Perform energized and de-energized critical maintenance procedures on electrical equipment.
- Developed in house battery maintenance program.
- Implemented various improvements to chemical treatment program for better control and reduced costs.
- Identified various energy cost savings throughout the data centers.
0-5 years of experience
Support of SAN and Core network hardware installation and cabling for migration to new Cisco switches and Fabric Interconnect.
- Planning and Installation of Single Mode and Multimode fiber to core switches, SAN switches and servers.
- Termination of Cat 5 cabling at servers and patch panels.
- End to end testing of fiber and copper cables.
- Installation of Switches and Servers in APC network cabinets.
- Maintain Database of all copper and fiber connections.
0-5 years of experience
Performed remote hand services which included installing Windows and Linux operating systems and configuring services and reboots.
- Working knowledge HVAC, power, fire, security building systems operations and safety.
- Installation, termination, testing and labeling of all cross connects (cat5, coax, and fiber).
- Conducted routine walkthroughs of the facility, correcting both appearance and functional imperfections.
- Took actions in response to facilities crisis including contacting the appropriate vendors for: power outages, fire alarms, HVAC outages.
- Hardware installation including: shelves, power strips, rails, cable management, and customer equipment.
0-5 years of experience
- Build and configured HP ProLiant servers, and load the appropriate OS
- Performed periodic back-ups
- Performed startup/shutdown procedures, hardware troubleshooting, and system monitoring
- React to all system interruptions in a timely manner and effectively manage the operation of all systems within the Data Center
- Troubleshoots/report tactical issues; insured all tickets are handled in a timely manner via routing to proper channel
- Rack and stack all servers/switches upon building and configuring, and run all necessary cat5 and fiber cables from servers to switches
0-5 years of experience
Oversee the everyday operation of the two data centers in Copley square and John Hancock
- Restarting servers after power failure. Troubleshoot issues after restart.
- Configure the rib connection/trouble shoot bios/firmware/network troubleshooting
- Swapping out hard drives recording serial number for destruction
- Vendor Management/Installation or de-installation on multiple servers
- Audit inventory of both data centers.
0-5 years of experience
Worked as a network technician for an IT staff that services a Call Center with 500 employees.
- Responsible for network backup, power outage procedures, and help desk work orders.
- Duties included are pc maintenance, networking, and server maintenance.
- Responsible for Hardware & Software troubleshooting for any technical with Data Center PC’s.
- Utilized Ticketing System (Trak-It) to document, organize and resolve trouble tickets.
- Provided remote support to end-users utilizing remote access tools VNC/Bombgar.
6-10 years of experience
Responsible for supporting the coordination and implementation of new and existing data centers.
- Designing, installing, upgrading and maintenance of hardware and equipment to include Servers, Routers, Switches, Sonus, Ditech and other network and telecom equipment.
- Experience with wire wrapping T1’s T3’s, DSX, DSP panels, installation of T1’s, fiber and copper cables to include testing and termination.
- Understanding of DC power plants and rectifiers.
- Monitor and respond to all Data Center equipment issues.
6-10 years of experience
Assemble, install, maintain, and repair voice and data networking systems (i.e. servers, mainframes, switches, routers, cables, cabinet dressings, etc.) found in a sophisticated data center environment.
- Perform necessary testing and commissioning, usually performed at night and on weekends, on new components and equipment to prevent accidents, business interruptions, and/or customer dissatisfaction.
- Utilize instruments such as volt/ohm meter, amp meter, power analyzer, testing software, on a consistent basis to assist with maintenance, troubleshooting, and repairs.
- Read, comprehend, and work from complex technical drafting documents (i.e. blueprints, sketches, building plans, schematics, etc.) pertaining to electrical and mechanical systems that serve the data center.
- Coordinate and inspect the work of external contractors to ensure all tasks are completed in a safe and reliable manner.
- Troubleshoot problems with equipment to identify the root cause of system defects and/or failures.
- Inspect, monitor, document, and report the condition of all data center equipment.
0-5 years of experience
Primary responsibility is to provide 24×7 monitoring of all managed sites utilizing on-line tools and systems such as SolarWinds and Microsoft System Center Operations Manager.
- Initial point of contact (phone/emails/web mail) for all customer inquiries and adhere to customer specific procedures and Service Level Agreements.
- Perform daily remote hands assistance including tape swaps, DNS changes, RFCs, and other customer requests.
- Adheres to customer-specific procedures and Service Level Agreements (SLA)
- Provide hardware configuration and support including server builds, rack and stacking, and LAN cabling.
- Perform monthly server patching to all managed customers.
- Monitor and respond to all datacenter and facilities alarms per policies and procedures
0-5 years of experience
Provide technical support and problem resolution for our customers over the phone, through email and in person.
- Support customer networks and communications by assisting with software configurations of dial-up networking, email clients, and browsers.
- Work with customer and carriers to troubleshoot Wan circuits (T1, T3, MetroE)
- Troubleshoot, resolve, and document all facility, network, and customer service issues within capability.
- Prepare outline for turn-up of customer colo equipment which includes information for proper power and networking configuration
Data Center Technician Duties and Responsibilities
Specific job responsibilities of a data center technician differ according to where they work. However, there are several core tasks associated with the role. Based on our analysis of multiple job listings, these include:
Perform Preventative Maintenance On a daily basis, data center technicians complete preventative maintenance of equipment and data network devices. They operate in tight spaces, run cables, and improve physical security around their assigned data center. Data center technicians engage in building projects and check utilities. To make sure the center does not overheat, they carefully examine power sources and heating and cooling controls.
Server Management and Repair Data center technicians troubleshoot and repair servers that have hardware and network issues. They run hardware diagnostics and replace failing parts. They are responsible for day-to-day performance and capacity management of servers. If something goes wrong, data center technicians are called on to quickly fix it in order to keep business data flowing.
Monitor System Processes Monitoring and maintaining operation of all network processes is the primary duty of data technicians. They evaluate machine temperature levels for optimal performance. Data technicians are expected to maintain accurate work records and event logs. They also create concise virtual information reports to keep company management informed of status updates.
Cross-Collaborate to Protect Data Data technicians install and arrange new equipment for data centers. This may include physically upgrading internal system components (CPU), memory hard drives, fiber cables, copper, and more. Once they install new equipment, data technicians often collaborate with software and networking engineering teams to ensure cybersecurity and network efficiency.
Technical Support and Education Data center technicians provide live support to clients and coworkers, and are expected to troubleshoot problems as they occur. They act as a main point person in the field, putting out fires and working on projects simultaneously. Educating other data center staff on how to properly troubleshoot hardware and software is also a key part of their role.
Data Center Technician Skills and Qualifications
Successful data center technicians are self-driven and work effectively with little supervision. Employers typically seek out candidates with an associate or bachelor’s degree in a technical field. They also prefer candidates who possess the following abilities:
- Hardware repair – data center technicians are hired to complete basic repair of damaged or faulty network equipment and devices
- IT computer networking – technicians are in charge of running servers, switches, routers, monitors, and computer networking
- Troubleshooting skills – performing tests to identify and fix errors in computer networks including LAN and WAN is a key component of their work
- Physical Requirements – data technicians stay on their feet, and regularly crawl, crouch, kneel, lift, and move up to 40lbs over short distances
- Inventory management – data technicians are required to maintain accurate inventory of tools, equipment, and network devices
- Communication skills – being able to explain complicated technical process in a simple to way to non-technical staff is a requirement for successful data technicians
- Technical writing skills – data technicians often develop standard operating procedures and manuals for the networks they are in charge of
Data Center Technician Salary and Outlook
The Bureau of Labor Statistics (BLS) lists the median annual wage for at $63,340. According to this categorization, the lowest paid data technicians make less than $36,960. However, the highest ten percent of workers in this field earn more than $105,230. Occupational growth for data technicians is projected to be 11 percent through 2026, which the BLS lists as faster than average among all occupations. Many large organizations are expected to continue to upgrade their hardware and software, and support staff will be needed as data networks grow more complex and data security increases in importance.
Helpful Resources
We searched the web to find the best industry resources to help you continue exploring a career as a data center technician. From best-selling books to training resources, this list is packed with opportunities to learn and engage.
Networking All-in-One For Dummies – learn the basics of computer networking to succeed as a data technician
Data Center Handbook – acquire knowledge of the best practices, technologies, design, and construction of computer systems and data storage systems
“Starting Out: Choosing a Career in the Data Center Industry” – wondering how to decide what type of data job you want? This guide will help you choose the best career path for you
“40-Plus Certifications to Advance Your Networking Career” – a list of the best company and non-company specific certifications for aspiring data center technicians
CompTIA Network+ All-In-One Exam Guide, Sixth Edition (Exam N10-006) – ace your CompTIA certification in this bestselling exam guide to increase your chances of getting hired
Data Systems Administration Cover Letter Examples
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Data Center Technician
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
