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Banking Business Analyst Resume Samples
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0-5 years of experience
Responsible for soliciting and gathering functional and non-functional requirements, business vision documentation, context diagramming, stakeholder identification, process flow documentation, use case documentation, and analysis approach as related to Project, using National City’s Requirements Management Methodology (RMM). Gain sufficient knowledge of Business needs and served as liaison between IT and the Line of Business.
- Proven record of on-time and on-budget performance of all projects delivered (11).
- Documented project scope defining stakeholders, scope of project, timeline, benefits, business problem, constraints, and context diagramming for all projects assigned.
- Gathered functional and supplemental requirements, defined current and future state, use case documentation (as needed) for all assigned projects.
- Successfully passed Requirements Inspections and Quality Gates for all assigned projects.
- Facilitated sessions for all phases of projects.
- Participated in Quality Gates for requirement inspections.
0-5 years of experience
Liaison to line of business department, audit department, and all participating testing applications to ensure accurate communication
- Reported Mercury Quality Center statistics in daily audit status meetings.
- Attended weekly line of business status meetings and provided status reports.
- Monitored bridge calls to initiate potential defect resolutions for system conversions.
0-5 years of experience
Provide support for call center that supported online banking, bill pay, eStatements, and institution to institution transfers.
- Assisted with online banking issues such as error messages or technical troubleshooting.
- Handling CheckFree (FISERV) bill pay processing. Also processed stop payments, researched payment
- Verifying enrollment for transfers, suspending / un-suspending accounts, and researching failed transfers.
- Assisting members with banking issues such as enrollment problems and activation codes for debit cards.
0-5 years of experience
Leads custom monthly and ad-hoc reporting efforts to over 120 clients with over $10 million in investable assets.
- Accepts and accurately enters on average 5 client trades daily with a monetary value of $50,000 and more.
- Proactively redesigns and streamlines reporting templates and processes on a continuous basis.
- Conducts intensive research on investment opportunities and consults ideas to the portfolio managers to increase revenue.
0-5 years of experience
- Strong record for delivering on IT and Non-IT projects for Home Lending / Mortgage Banking, including process improvement, strategic projects, Government projects, audit / risk projects, modification solicitation programs, and reporting requirements with primarily waterfall methodology.
- Drive to improve business operations effectiveness, avoid losses for investors, and improve the overall customer experience while continuing to focus on the image of Chase.
- Completed projects for all phases of Chase Software Development Life Cycle (SDLC).
- Prepared software training materials and developed training structure to meet objectives.
- Wrote policies and procedures that streamlined processing.
- Created job aides that increased daily production and efficiency.
- Involved in documenting project details in a project charter, identify impacts, process/data flowing, business & functional requirements, project plans & schedules, issues log, risk analysis, cost benefit analysis, lessons learned, and project closure documentation.
- Worked to define and implement the project’s objectives and work on change management tasks including identify, creating, and delivery project implementation, development of test cases and scenarios, testing, training, policy, procedures, job aids, and global communications.
- Worked with legal, compliance, fair lending on approvals to programs and lending practices.
0-5 years of experience
- Monitor current business processes used by the Business Banking, Consumer Banking, and PEP groups for reviewing bank customers for AML and KYC systems
- Utilize Visual Basic to create interactive business documents used by analysts, QC and bankers to retrieve necessary customer information and create completed KYC review
- Create and implement SharePoint based applications for general use by KYC
- Develop business analysis systems to assist in the designation of customer activity as normal or abnormal using statistical measures and holistic review
- Screen triggered business banking accounts for red flags constituting further anti-money laundering investigation
- Create narratives expanding upon the expected and actual activity of customer’s accounts identifying discrepancies and ultimately recommending further investigation, closure, or observation of the account
- Collect and analyze qualitative data from bankers through creation of pointed customer questionnaires
IT Business Analyst Duties and Responsibilities
While the specific duties of an IT business analyst can vary between organizations, the postings that we analyzed shared several core responsibilities:
Assess Business Needs One of the primary duties of the IT business analyst is assessing a business’ current and future technology needs, usually by meeting directly with stakeholders to gather information and understand organizational or departmental objectives. The IT business analyst examines the organization’s current technologies and capacities to determine where they can be enhanced or modified to help the business run more effectively.
Determine Project Scope and Requirements While making decisions regarding IT improvements and enhancements, the IT business analyst also plays a vital role in determining the scope and requirements of each IT project. In this aspect of the role, the IT business analyst works with both the IT department and business leaders to prepare reports that outline the project specifications and scope and ensure that they align with the overall project goals.
Communicate Between Business and IT Teams Throughout the IT enhancement process, IT business analysts support communication between team members and stakeholders. They may work with managers or executives to gather additional information about project specifications, then work directly with project managers or team members to translate these new needs into deliverables. In many cases, the IT business analyst helps foster communications and clear up information between teams.
Oversee System and Project Testing Many IT business analysts also take an active role in system and project testing procedures. They may oversee periodic system testing to ensure that it continually meets functional requirements, oversee usability and user acceptance testing throughout the organization both before and after deployment, and gather user data to make recommendations to improve functionality or reliability.
Provide Hardware and Software Advice In many organizations, IT business analysts provide direct advice to stakeholders and executives on IT equipment or service procurement. They may identify a software product that could easily resolve a business-critical need and make recommendations to decision-makers, providing information about costs and benefits as the company’s leaders consider various software, hardware, or service options.
Direct IT Implementation Finally, many IT business analysts work directly with IT teams during the deployment and implementation processes. They may provide direct oversight and guidance based on their own recommendations and experiences as well as information gathered from users and business leaders. The IT business analyst may also create an implementation road map and check to see that the IT department is following their guidelines during implementation.
IT Business Analyst Skills and Qualifications
IT business analysts act as liaisons between business leaders and technical teams. Companies tend to hire candidates with at least a bachelor’s degree and the following skills:
- Analytical thinking – this role requires the ability to successfully assess a business’ technical and operational needs, so strong analytical and data assessment skills are vital
- Requirements gathering – IT business analysts play an important role in gathering data related to requirements and specifications, so they should have a strong grasp of best practices and validation processes
- Technical aptitude – because this role balances IT and business coordination, the IT business analyst must be very familiar with the technologies and processes that their organizations use every day
- Team coordination – IT business analysts work closely with both IT teams and business decision-makers, so they should have strong team leadership, collaboration, and coordination skills
- Communication skills – this role requires excellent written and verbal communication to successfully prepare reports and interact with team members and key decision-makers
IT Business Analyst Education and Training
IT business analysts typically have at least a bachelor’s degree in a related field, such as computer science or information systems, although some companies prefer to hire candidates with a master’s degree if the role involves working with particularly complex IT systems. IT business analysts also need significant experience with both business and information technology in order to make informed decisions and recommendations regarding an organization’s IT needs. There are few opportunities for on-the-job training for IT business analysts, so a background in the fields related to this role is very important.
IT Business Analyst Salary and Outlook
According to Glassdoor, IT business analysts earn an average annual salary of $76,549 based on 2,506 reported salaries. PayScale estimates that IT business analysts earn $67,617 per year based on 9,935 reported salaries. Because the Bureau of Labor Statistics (BLS) has not collected job and salary data related to IT business analysts, it doesn’t have job outlook information for this role. However, the BLS expects the broader category of management analysts to grow 14 percent by 2026.
Helpful Resources
We searched the web and found several resources if you’d like to read more about working as an IT business analyst:
BA Times – this website features blog posts about industry developments in addition to webinars, templates, and white papers that support successful business analysis
Business Analyst’s Mentor Book – this essential guide explores topics relevant to business analysts in the IT field, including agile and waterfall methodologies and requirements gathering
International Institute of Business Analysis – IIBA is a membership organization offering certification and educational opportunities for business analysts, along with conferences and events to connect with others in the field
Requirements Gathering for the New Business Analyst: The Simplified Beginner’s Guide to Business Systems Analysis – this book discusses the changing role of the IT business analyst with real-world case studies and hands-on examples
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Banking Business Analyst
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
