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0-5 years of experience
Prospected new mortgage lending opportunities.
- Developed and maintained successful relationships with business referral sources.
- Communicated with and advised clients and partners during various stages of the loan process.
- Provided underwriting with complete and accurate loan applications.
- Ensured exceptional client experience by overseeing loan process from origination through closing.
- Utilized training materials, reference tools, and other resources to provide accurate up-to-date loan program / policy information to clients and partners.
- Locked nearly $2 million in first 30 days licensed.
0-5 years of experience
In a high volume call center, consulted with an average of 40 clients per day offering mortgage advice.
- Analyzed customer financial situations to ensure Conventional, Jumbo, FHA and VA loan approval.
- Recipient of 2012 Wall of Fame Award for closing 151 units totaling $26.5 million in loans.
- Exceeded customer satisfaction goal of 4.3 by maintaining a 4.62 score out of 5.
0-5 years of experience
Consistently ranked in Top 5 on my sales team weekly for application generation and production.
- Originated Residential Mortgage loans in a call-center environment.
- Resolved concerns and answered questions for parties involved with each transaction to ensure successful
- Offered friendly customer service and obtained sales commitment when discussing and offering various types of loan products with new and repeat borrowers.
- Reviewed customer loan applications to determine loan approvals/denials; provided credit assessments to borrowers.
0-5 years of experience
- Achieved aggressive sales goals averaging over $1M in closed loans per month
- Called out to prospective customers who requested information about possible refinance and purchase options
- Researched and presented multiple loan options for potential borrowers
- Facilitated borrower and real estate agent satisfaction by providing exceptional customer service and communication throughout the loan process
- Worked closely with team members to ensure timely follow up on all new leads generated by referrals and marketing programs
- Expedited the processing of various loan documents and ensure compliance with policies, procedures and guidelines
- Successfully recruited several of the most qualified members to the [company name] team in sales and admin departments
0-5 years of experience
Completed an industry leading [company name] University training curriculum.
- Conducted credit, underwriting, and financial analysis to qualify clients for loan programs.
- Managed leads and account information for over 150 clients daily.
- Formulated detailed marketing and sales strategies in order to increase team productivity.
- Independently organized a daily schedule including: training, client relations, and team building.
0-5 years of experience
Established marketing plan to build relationships with realtors, clientele, and underwriting teams
- Daily cold calls on potential and existing customers as established in marking plan to develop new business or retain existing business
- Generated business to obtain Top Producer for January 2014
- Analyzed applicants financial status to determine different loan options that are available
- Manage pipeline that continually consist of 20+ customers
- Cross-sell other bank products and services
- Set personal and team goals to reach on a daily, weekly, and monthly basis
- 100% satisfaction with customer service from survey’s provided by my customers
0-5 years of experience
Obtained invaluable sales experience through working with clients in multiple states with refinance and purchase transactions
- Engaged in mentorship program with top producing loan officers during training months to learn high
- Exceeded daily sales call goals and demonstrated motivation to generate business
- Learned how to originate, process, close and follow up with customers to facilitate all steps of the mortgage process
0-5 years of experience
Originated and processed mortgage loans from on-line mortgage applications. Responded to customer inquiries regarding loan status and underwriting requirements. Maintained a high level of
customer satisfaction and customer service.
- Averaged $50,000 per month in loan revenue from 2010 through 2013
- Ranked in Top 25% of the company for production
- Funded over $25 million in loans from 2010 to 2013
- Ranked #1 on the team for highest customer satisfaction
- Ensured compliance with all lending laws and regulations
0-5 years of experience
Maintained pipeline of 50 plus clients
- Interaction with clients of eight figure net worth on a daily basis
- Approved clients for mortgage programs with the ability of using open-ended questions
- Consistently exceeded loan quota by 35 % each month since May 2011
- Maintained a Work Time Efficiency on a monthly basis of 94%
- Worked closely with FAs, FCs, WMBs, BCSs and other advisors for program completion and advice
0-5 years of experience
- Embodied the company’s core values of integrity, teamwork, and an outward focus on the customer
- Continually met and exceeded sales goals in a fast-paced and highly competitive environment
- Sold the benefits of numerous loan products and developed solutions to meet clients’ individual needs
- Sustained a steady and measurable quality in all loans, while maintaining 97% customer satisfaction survey results and effectively resolving conflicts when necessary
- Effectively managed as many as 150 sales leads at once, preserving relationships with clients and Financial Advisors throughout the loan process
- Made outbound calls to drive business, as well as managed a busy queue of inbound calls
0-5 years of experience
Teamed up with Sales Manager to achieve financial and sales goals.
- Oversaw compliance of company administrative policies.
- Carefully review Guidelines of all Mortgage products
- Responsible for yearly budget and sales objectives
- Relationship with new brokers in new markets to add new products(Foreign National)
- Doubled sales target in the first 18 months.
- Developed Hispanic market with increased in applications more than 100% since 2013.
- Progressively increased sales target to $6,000,000.00 in 10 months.
0-5 years of experience
Specialized in Reverse Mortgages. Educated borrowers on all details of the product and guided them through the application process and through closing.
- Developed and solidified relationships with strategic referral partners such as attorneys, CPAs, Realtors and financial planners.
- Earned the Certified Mortgage Planning Specialist (CMPS) designation and gained valuable knowledge in mortgage planning in relation to retirement planning, taxation, and cash flow analysis.
- Enhanced knowledge of conventional and government lending guidelines.
0-5 years of experience
Prepared complete loan applications while gathering all required documentation for credit decision
- Analyzed tax returns, credit history, and pay-stubs for both salaried and self-employed clients to offer best possible loan solutions
- Guided mortgage clients throughout the loan process and kept all parties informed of progress
- Worked with branch employees along with other Centers of Influence through training classes and presentations to ensure all parties were knowledgeable of Regions products and that [company name] was always top of mind
- Professionally handled any and all issues throughout the process to maintain client loyalty and obtain referrals for future business
6-10 years of experience
- Managed origination, review, approval, closing, and funding of all credit transactions.
- Coordinated all phases of an eight location Manufactured Housing sales and credit operation.
- Developed business plans, policies and procedures for sales, retail installment credit, and
- Applied a working knowledge of applicable State and Federal lending/lease laws in all operations.
- Purchased, refurbished, sold, and secured financing on bank, and privately owned homes in land lease communities.
- Provided leadership, mentoring, and training for associate staff members and business clients.
- Created and maintained shared network resources, documentation, and processes.
0-5 years of experience
Answered In-Bound calls from perspective loan applicants seeking home refinancing options
- Received 3 loan officer of the month awards for my ability to close loans, sell & pitch prospective clients
- Exceeded sales quote 6 out of the 11 months eligible for statstics.
- Broadened my experience with Microsoft Excel, Word, Outlook, and Etcetera.
0-5 years of experience
Maintained relationships with realtors and clients for referrals to gain business
- Prepared documents for underwriting and processing team
- Consistently meet sales requirements while being in a high pressure sales environment
- Managed over 50 clientele on average to ensure earning business
0-5 years of experience
Generated clients through out bound calls
- Consulted families on mortgage options
- Gathered tax returns and pay information from new clients
- Created relationships with clients for trust and guidance
0-5 years of experience
Generate leads from referral sources as well as establish new business relationships
- Reviewed loan documentation to ensure no fraudulent information was given.
- constant contact with borrowers through the process to make sure they felt comfortable with the home buying processes.
- Collaborated with clients and all third party partners to ensure targeted dates were met
- Performed various administrative tasks to maintain the branch order – Oder supplies-provide staff training
0-5 years of experience
Used powers of influence and persuasion to help guide clients to the best decision with certainty
- Input pertinent information into DU/GUS systems to properly qualify clients and assist with the underwriting process
- Consistently met or exceeded sales and service review goals
- Assisted with the collection and completion of relevant client documentation
0-5 years of experience
- Responsible for building strong relationships with referral partners through networking, rapport-building activities and follow up systems
- Counseled potential borrowers, originated loans, processed applications, maintained pipeline
- Participated in monthly continuing education and training
6-10 years of experience
Responsible for the sales and marketing of mortgage loan products within bank policies and procedures as well and consistent, effective referrals of mortgage clients for cross sell opportunities of other bank services.
- Provide mortgage clients sound mortgage advice based on a full understanding of client needs as well as mortgage loan products and their benefits. (Profiling)
- Execute effective mortgage marketing plans to meet and exceed agreed upon mortgage production goals.
- Adhere to and comply fully with any and all policies and procedures related to internal and external rules and regulations, particularly those established by State and Federal Law.
- Analyzed applications financial status, credit and property evaluating to determine feasibility of granting loans, along with determining appropriate rate locks, issuance of disclosures, overage/underage and fee waivers.
- Received 2012 production award.
10+ years of experience
Scheduled and hosted meetings with clients, lenders, appraisers and inspectors, and collected all required information for mortgage application and processing.
- Remained current with regard to State and Federal mortgage law while continually tracking mortgage trends, loan types and rates to advise clients on the type of loan to select.
- Originated loans by assuring all client information was accurate and properly entered into the lender’s application online origination program; maintaining and updating all records as required.
- Tracked loans and kept borrowers informed on the progress of their loan application including representing their interests throughout all phases of the application process through funding.
- Educated clients on lenders pre-qualification requirements and guided them through the credit bureau’s petition processes to improve their personal credit scores when necessary.
- Organized and scheduled appointments with sellers, appraisers, inspectors, insurers, escrow agents, lenders and mortgage lawyers to assure funds were correctly distributed and all city, county and federal records were properly filed in order to insure a timely closure.
0-5 years of experience
- Obtained Mortgage Loan Originator license through passing National and State licensing requirement exams.
- Marketed and sold mortgage loan opportunities to prospective clients.
- Priced out and originated loan options for clients, based on client demands and loan opportunities for client benefit.
- Processed all documentation requirements from clients for loans, as well as final documentation necessary for lenders to issue approval.
- Maintained client interaction, providing status updates on loan progress throughout submission and closing procedures.
0-5 years of experience
Develops relationships with professionals in the real estate industry to drive a referral source.
- Analyzes applicant’s financial status, credit, and property to determine the proper product to successfully meet guidelines and the needs of the client.
- Provides clients information on available loan products, terms, and credit options.
- Oversees loans from application to closing by assisting underwriters.
- Works with business partners to better serve customers while increasing cross sales ratios.
- Provides coverage to three branches while also meeting branch goals at each location.
0-5 years of experience
Solicited and qualified applicants for appropriate mortgage products
- Ensured all loans met state and federal compliance guidelines
- Worked both with borrowers and lenders to ensure timely loan closings
- Developed referral network to acquire new loan prospects
0-5 years of experience
Handled all aspects of loan origination, pre-underwriting and processing. Sourced new clients through telemarketing, cold calling and direct sales.
- Met with clients to take initial application and gather documentation to prepare
- Maintained continual contact with clients to walk them through the loan process.
- Regularly met with Realtors and other professionals to develop and establish
- Processing loan from initial submission to lender, gathering conditions of approval, clearing conditions and preparing loan for closing.
- Assisted with day to day office functions.
- Assisted with training and supervision of office staff and loan originators.
0-5 years of experience
Developed relationships with new and current realtors, builders, and customers to promote continuous business.
- Ability to maintain and quickly gain trust of diverse group of customers.
- Follow up on new and existing mortgage opportunities.
- Responsible for originating and closing residential home loans.
- Interview and assist loan applicants with the mortgage process.
- Informed borrowers and related parties of loan options, market conditions, documents and other requirements needed to close the loan.
- Assisted operations personnel in processing and closing loans.
0-5 years of experience
Collect and analyze customer financial information, determine appropriate mortgage loan products and service.
- Obtain all required signatures on the loan application. Review all documentation provided by borrower. Check for accuracy and address any discrepancies
- Submit file through the automated underwriting system.
- Maintain familiarity with and comply with local, state and federal laws and license requirements.
- Develop and maintain existing client relationships as well as identify and pursue potential new customer opportunities.
- Establish, develop and maintain referral network of real estate agents, builders, and other professionals who can provide on-going sources of business referrals.
- Assist loan processing and closing department to facilitate accurate and expeditious processing and closing of loans.
0-5 years of experience
Meet with applicants to obtain information for loan applications and to answer questions about the process.
- Obtain and complete copies of loan applicants’ credit histories, corporate financial statements, and other financial information
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
- Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans.
- Stay abreast of new types of loans and other financial services and products to better meet customers’ needs,
- Submit files to credit underwriters’ for verification and recommendation.
0-5 years of experience
- Networked with Realtors, community, and builders to bring new business to the bank.
- Contacted customers collect and access loan documents, complete mortgage application using loan software.
- Maintained clear communication with customer, Realtor, lender, and Title Company to meet deadlines.
- Furthered industry knowledge through trainings on current industry regulations and lender guidelines.
- Collaborated with colleagues and staff to ensure fast and accurate work flow.
0-5 years of experience
Originate residential mortgage loans in accordance with bank lending guidelines
- Establish new referral relationships with real estate related professionals
- Provide exclusive portfolio lending products to high net worth buyers
- Meet with high-end buyers to review their financial portfolio and determine borrowing
- Network with top executives of small-medium size business to provide propriety alliance
- Consistently originate and fund $2+ mm in residential mortgage loans
0-5 years of experience
Perfected an counseling approach to pair the best available loan program to the client’s needs
- Managed a CRM to efficiently contact 200-300 potential clients each day
- Adhered to all state specific and federal regulations within the mortgage industry
- Utilized a daily planner to effectively manage current clients and add new clients each day
0-5 years of experience
Strong interpersonal and communication skills, outstanding customer service and follow through, attention to detail, team work, confidentiality, proactively improving transaction process, building business relationships
- Advise and assist consumers in meeting their financial goals and finding the right loan product, work to the best financial outcome through multiple solutions which are different in most situations
- Working with a divers culture and always keeping the best interest of the consumer to retain loyalty and satisfaction
- Provide personal touch through loan process and follow through to successful close, maintain follow up and contact
- Maintain client files in compliance with federal guidelines
- Play an important part in team planning, communication with manager and VP on business development and growth of department
0-5 years of experience
- Licensed federally to originate mortgages accompanied by fifteen individual state licenses.
- Responsible for effectively managing a multi-million dollar portfolio.
- Displayed consistency averaging over one million dollars in closing volume from month to month.
- Utilization of marketing and networking to expand business.
- Diligent use of spreadsheets to track numbers and trends to improve efficiency.
0-5 years of experience
Successfully closed over $10M in purchase and refinance loans. Ability to analyze a customer’s needs and financial status, from initial interview throughout the loan process resulting in a successful closing. Manage a pipeline of up to twenty loans.
- Effectively communicate between customers, realtors, insurance agents, title companies, underwriters and closers to achieve complete and compliant residential home mortgage loans.
- Knowledgeable about all mortgage products including government, conventional and lines of credit.
- Develop, grow and maintain referral relationships with bank partners, realtors, builders and other outside referral sources.
0-5 years of experience
Responsible for pre qualifying perspective borrowers and helping them to resolve any credit issues.
- Maintain schedules to adhere to milestones to bring loans to completion
- Research to obtain the correct rate for the customer as well as the correct program
- Responsible for seeing each project from initiation to close-out. Whether it be a customer thru the mortgage process or internal projects for the company
- Maintain risks and mitigation plan for the internal and external (customer mortgages) projects, develop
0-5 years of experience
- Set in-office appointments with customers from leads that were provided daily
- Overcame customer objections by anticipating and discovering individual needs
- Managed a loan pipeline that required keeping close track of several different
- Built relationships with customers that were trusting me with their most important
0-5 years of experience
Originated over $3 million a month of mortgage volume
- Assist sales team with new clients in Model Homes
- Cultivate relationship with sales team in order to earn their business
- Resolve customer issues during loan process and at closing
- Assisted Sales Manager in implementing new process flow of originations
0-5 years of experience
Provided professional financial services to the public exclusively related to financing the purchase of residential real property and the refinancing of existing mortgages secured by residential real property. Relied on various lead sources but primarily focused on acquiring new business through growing a strong referral base and sustaining these relationships for success.
- Proven and bona fide multi-tasking skills combined with extraordinary organizational abilities.
- Demonstrated ability to handle highly confidential personal and financial information in a sensitive manner.
- Adept negotiation and presentation skills.
- Managed the creative content that coincides with the promotional and special packages to attract and retain mortgage loan customers.
- Developed business through strong referral base by providing tenacious client follow-up and exceptional service.
- Complete knowledge of pricing and the underwriting procedures in the mortgage industry.
- Comprehensive background of all the pertinent federal laws (Truth-in Lending, RESPA, etc.) regulating the mortgage industry.
- Ability to maintain and quickly gain trust with clients.
- Proven success in increasing client retention and client satisfaction levels within highly competitive markets.
0-5 years of experience
Submit loan applications to the underwriter for verification and recommendations.
- Assist senior-level loan officers with complex loan applications.
- Interviewed an average of 5 mortgage loan applicants per month.
- Develop and maintain relationships with local real estate agents.
0-5 years of experience
Conducts interviews with prospective borrowers to analyze financial and credit data, determines customer financing
objectives, advises customers on various products and their guidelines that are available to find the appropriate home
loan for their need, and gathers any additional information needed to make a decision on qualification status
- Educates consumers who do not qualify for a home loan what steps to take to reach qualification eligibility
- Analyzes approved borrower’s credit report and oversees the loan process from origination to close while providing
- Develops and maintains successful relationships with business referral sources and prospects for new opportunities
0-5 years of experience
- Take mortgage applications from inbound as well as outbound calls and find loan products to fit customer’s needs.
- Set weekly meetings with Realtors as well as other mortgage professionals to generate new business.
- Pulled credit on applicants to determine qualifications based on credit scores.
- Enrolled in continuing education classes to maintain licenses in specific states.
- Generate 6-12 million dollars in loan volume per year.
0-5 years of experience
Originate, file, seal and process mortgage loan requests
- Educate the borrowers regarding federal mortgage lending policies
- Implore further mortgage business via maintenance of a strong network of referrals
- Implement federally issued mortgage regulatory policies and guidelines
- Process all underwriting processes proficiently
- Hold regular meetings with clients, attorneys and bank administration for discussing
- Answer client queries regarding application progress to ensure delivery of high quality
0-5 years of experience
Acquires, secures and originates real estate mortgage loans.
- Accountable for identifying and developing strategic relationships with entities that will generate loan applications.
- Review Income/Credit worthiness and counsel applicants on the best products that fit their needs and situation.
- Develop tactics to aggressively market myself and [company name] in pursuit of new business.
- Cross-sell banking services and products to clientele.
- Actively participate in industry/community events to position myself and [company name] as a leader within the territory.
0-5 years of experience
Qualify potential borrowers and originate mortgage loan
- Establish a referral base through RE professionals, Attorneys, and financial
- Review mortgage applications to be submitted for processing and supply necessary
- Work closely with Underwriting to approve loans
- Keep clients informed during the process
- Work with Attorneys to review titles and address any problems that may arise
- Coordinate closings with Attorneys and Borrowers
0-5 years of experience
Develop long-term referral relationships with Realtors, Builders, current and future home
owners
- Utilize Encompass software for loan origination from the application to closing
- Provide borrowers exemplary service with thorough understanding of the loan process from beginning to end
- Average monthly volume 250k – 500K
0-5 years of experience
Develop long-term referral relationships with Realtors, Builders, current and future home
owners
- Utilize Encompass software for loan origination from the application to closing
- Provide borrowers exemplary service with thorough understanding of the loan process from beginning to end
- Average monthly volume 250k – 500K
0-5 years of experience
- Interviewed loan applicants at retail banking center locations.
- Provided expert financial advice on mortgage and banking products.
- Educated Realtors on loan programs and pre-qualified borrowers during open house events.
0-5 years of experience
- Originate and maintain a loan pipeline to meet funding goals.
- Develop and maintain business relationships with realtors and other
- Provide loan product knowledge to customers, if required and if necessary.
- Responsible for providing various loan programs such as Conventional, FHA, and HARP 2.0 loans.
0-5 years of experience
- Focus on mortgage lending requirements, regulations, and procedures for VA and conventional loan programs
- Made outbound calls to members who are missing crucial documents to proceed with loan
- Research over 150 accounts daily using Unify, Mortfax and Pipline programs
- Handle tasks of preparing complete application packages and printing all required documents to be sent to members
- Check on daily rates for members who are still on a float lock rate
- Responsible for sending out notices of required documentation
Mortgage Loan Originator Duties and Responsibilities
While the term “mortgage loan originator” implies tasks focused on only the beginning of the loan application process, their core duties actually extend all the way to loan approval and closing. Based on an analysis of job listings and resumes of practicing mortgage loan originators, these duties include:
Maintain Referral Relationships and Approach Leads Although the marketing or sales team of a lending institution may help bring in new loan applicants to some extent, it is often the responsibility of the mortgage loan originator to attract potential borrowers. They do this by cultivating relationships with real estate agents, financial planners, accountants, and others, who then refer their clients to them.
Advise Applicants on Loan Options Mortgage loan originators interview applicants to assess their loan requirements. They are familiar with all of the different kinds of loans available and are able to advise applicants on which option is best suited for their needs.
Analyze and Submit All Applicant’s Required Documentation The entire loan application includes but is not limited to documentation from credit bureaus, financial institutions, and employers. Mortgage loan originators gather and analyze each document, ensuring that it is accurate and fulfills application requirements. They then input the application into a system and submit it for approval.
Oversee Loan Process Through Closing Mortgage loan originators monitor the loan application as it waits for approval from the lender. They provide progress reports to their clients, and if any discrepancies should arise between the lender and the potential borrower, they help to resolve them.
Provide Ongoing Customer Support Although mortgage loan originators often receive a commission for each loan they close, the most important element of success is not clever salesmanship, but excellent customer service. They do this by providing education, advice, and progress reports, answering questions, and resolving problems.
Mortgage Loan Originator Skills and Qualifications
Mortgage loan originators study continuously to stay abreast of changes in laws or loan options. They are also passionate about educating and advising their customers on those topics. Candidates must be licensed and registered by the Nationwide Multistate Licensing System in order to work, and employers typically prefer that they have a bachelor’s degree in business administration or finance. In addition, successful mortgage loan originators possess the following skills:
- Banking and lending legal knowledge – a strong understanding of state and federal laws surrounding loans is crucial, both for educating clients on how the process works and for checking the accuracy of applications
- Accounting experience – in order to advise applicants on which loan is best for them, mortgage loan originators must be able to analyze their clients’ finances and understand how that influences their options
- Salesmanship – although this is only one of several skills needed to successfully close new loans, it is nevertheless vital to have a solid understanding of how sales pipelines work and which techniques help convert leads into clients
- Service orientation – securing a mortgage can massively impact a person’s life, so a mortgage loan originator must always have the best interests of their clients at heart when advising on their options
- Communication skills – whether communicating with potential borrowers or lenders, mortgage loan originators must be able to discuss complex and sometimes sensitive subjects with clarity and tact
Mortgage Loan Originator Education and Training
Employers often seek applicants with a bachelor’s degree in business administration, finance, or a related field; however, it’s just as common to see job listings that only require two years of experience in loan origination. In any case, all mortgage loan originators must be licensed and registered according to the Secure and Fair Enforcement for Mortgage Licensing Act of 2008. This includes 20 hours of education from an approved course provider, plus an exam comprised of a national component and state component.
Mortgage Loan Originator Salary and Outlook
The Bureau of Labor Statistics (BLS) states that the median annual wage for loan officers is $64,000. However, many loan originators are paid on commission, so earnings can vary widely. The lowest 10 percent earn less than $32,000, while the top 10 percent earn more than $135,000. Economic growth and younger generations entering the housing market continue to provide new business opportunities for both aspiring and seasoned mortgage loan originators. The BLS projects that employment for this field will grow 11 percent through 2026, a significant advantage over the 7 percent average of all occupations.
Helpful Resources
There is an abundance of resources to help you begin an emotionally and financially rewarding career as a mortgage loan originator. Here are our top picks to get you started:
NMLS Resource Center – the Nationwide Multistate Licensing System and Registry (NMLS) is the official system for recording the licensure of mortgage loan originators and mortgage companies. This official website of the NMLS provides checklists and approved course providers for the licensing process
Loan Officer License – like the NMLS Resource Center, this informative website provides a guide to the mortgage loan originator licensing process, with the added bonus of being more engaging and user-friendly
The SAFE Mortgage Loan Originator National Exam Study Guide – this highly reviewed test-prep book has been updated to reflect the exam content from 2017. While it includes over 400 practice questions, it places a greater emphasis on understanding the material than memorizing answers
The Loan Officer Revolution – author Rick Elmendorf is consistently ranked among the top 1 percent of mortgage originators in America. In this book, he gives readers a chance to look over the shoulder of a top-earning professional. His insights are invaluable for anyone who’s looking to elevate their business relationships and strategies