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Switchboard Operator Resume Samples
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6-10 years of experience
Operated Meridian switchboard, screened and directed calls.
- Arranged conference calls, international calls and assisted in toll calls.
- Assigned client codes for billing and data entry.
- Monitored telephone lines to ensure all calls were received in a timely manner.
0-5 years of experience
Greet visitors in a courteous and professional manner. Announce the visitor to the individual that the visitor is here to see.
- Answer the switchboard in a professional manner and direct callers to the proper individual or department.
- Reserve conference rooms and equipment as requested using Meeting Room Manager program
- Assist callers in locating the correct department by access Work Tracking System to view policy information
- Train backups on the procedures of the Reception Area.
- Maintain Chicago Office Directory documenting new employees as well as those who have left the company.
10+ years of experience
- Maintained records for 200+ contract growers for large poultry company; verified production costs; calculated pay and cut checks; verified yearly 1099’s; assisted managers and supervisors; communicated with growers and vendors; completed performance and cost reports; experienced in Accounts Payable and Accounts Receivable; data entry; filing; experience with AS 400 computer system, Microsoft Word and Microsoft Excel; insured state and federal regulations regarding poultry and feed were met
- Newsletter Staff-Wrote articles on various individuals, the company and poultry industry; proofreading
- Bookkeeping-Reconciled check book; posted to cash receipts register, journal and ledger
- Receptionist/Switchboard Operator-Answered multi-line telephone; greeted visitors; took messages; handled incoming and outgoing FedEx and UPS packages; handled incoming and outgoing mail; operated various office machines including copier, scanner, postage meter, fax machine and laminator
10+ years of experience
- Provide live operator assistance for fast paced hospital and five off-site facilities.
- Process all inter-communication through multi-line, unlimited extension switchboard.
- Coordinate and execute proper hospital emergency procedures.
- Operate overhead/beeper paging system.
- Create daily schedules of on-call administration and medical staff.
- Maintain filing system; update and maintain physician’s contact.
0-5 years of experience
- Answer multi-line telephone system, route calls and distribute messages to staff
- Check identification for authorized entry and manage sign-in sheets
- Receive and distribute incoming mail and interoffice correspondence
- Research information to assist participants with completing the registration process
- Answer questions, review and process completed applications
0-5 years of experience
- Operated the campus telephone system
- Monitored security systems
- Enacted chain of command in cases of emergency
- Directed students and visitors to college locations
- Answered information questions
0-5 years of experience
Manage and direct incoming/outgoing telephone calls
- Send/receive a variety of faxes and emails
- Distribute important information to appropriate departments
- Log all Events: Defects, Incidents, Requests, Amenities, and Work Orders that happen in the hotel into the StarGuest computer system for tracking
- Conduct courtesy calls/wake-up calls to insure guest satisfaction with rooms
- Answer all guest service/relations calls from in-house guests
- Follow up with all complaints and requests
- Handle all inquiries about hotel location, directions, and surrounding attractions
- Handle credit card authorizations
- File important documents and guest folios
- Log shuttle times and schedule shuttles for guests
10+ years of experience
- Evaluate technical issues and solve employee concerns in an efficient and courteous manner.
- Maintain computer environment, which includes monitoring systems.
- Provide computer back-up, resulting in minimal downtime.
- Troubleshoot and oversee and secure computer connections.
- Check lab work for accuracy.
- Communicate clearly and politely transfer calls to appropriate parties.
- Investigate and respond to questions and provide necessary information in a prompt manner.
- Oversee all emergency calls are paged promptly with no delays.
0-5 years of experience
- Using Amcom I answer inbound calls and direct callers to their desired department/location, look up patients who are in the hospital and connect family members, page on call providers, and many more
- Process code calls/activations and fire alarms (example: Code Red, Code Blue, Baby Blue, RET, Red, 98 and 99).
- Using the overhead paging system I help individuals locate Dr.’s, family members and patients.
- I make up appropriate work standards for on-call schedules or necessary processes using Microsoft Word Processor.
- I maintain the on-call schedule book that contains on-calls for departments within Park Nicollet and answer services we answer for as well as entering them into Smart Web and Smart Center.
- I also maintain an Excel spread sheet for the on-call information ensuring they have arrived in a timely manner and have been entered into our system.
- I put together training books for new hires as well as labeling all appropriate folders and drawer space for them.
- Daily task assignments range from: checking voicemail for cancelations for Tria and Primary care and canceling them appropriately, keeping an eye on code pagers, Smart Alert and R5, loaner pagers: ensuring they are all accounted for as well as checking the daily mail, and reminder calls to providers reminding them what days they are on call for primary care.
0-5 years of experience
- Receptionist
- Answer all phone calls
- Transfer phone calls from within the facility
- Ensure the safety of all residents when in the front lobby
- Make sure everyone signs in and out when entering/exiting the building
- Sort/Distribute the mail for the facility
- Organize the meal slips for all of the residents in the facility
10+ years of experience
- Handle multi-line switchboard.
- Greet customers and blood donors.
- Prepare bulk mailings, employee phone lists.
Switchboard Operator Duties and Responsibilities
Daily duties for switchboard operators vary depending on their work environment and how many incoming calls and customers they must manage. However, there are several tasks commonly associated with the job, including:
Answer Incoming Calls Switchboard operators answer incoming phone calls and route them to the person or department needed to properly address the customer on the other end of the line.
Clerical Tasks Switchboard operators perform various clerical tasks, such as filing, copying, and receiving incoming packages from the post office or private services.
Take Messages Switchboard operators take detailed messages for individuals who are not available to accept phone calls. They also retrieve voice mail messages left by customers.
Direct Incoming Customers Switchboard operators direct visiting customers to areas within the property where they can have their needs, questions, or problems addressed.
Arrange Calls Switchboard operators make outbound calls to various parties as requested, including international calls. They also contact multiple parties to arrange conference calls upon request.
Monitor Phone Lines Switchboard operators monitor phone lines to see how long customers are waiting on hold and to address them when hold times become too long.
Switchboard Operator Skills and Qualifications
Switchboard operators are customer service professionals who manage multiple phone lines and perform light clerical duties. Employers hire switchboard operators who have the following specific skills:
- Customer service – because switchboard operators interact with customers over the phone, employers look for individuals who have strong customer service skills
- Communication skills – switchboard operators use verbal communication skills to take and route incoming phone calls, and written communication skills to take detailed messages
- Mechanical skills – switchboard operators manage switchboards and may work with other technical equipment such as headsets and intercoms, which requires some mechanical skill
- Computer skills – switchboard operators work with multiple software programs to take messages and perform clerical duties, which requires some computer skills
- Attention to detail – monitoring multiple phone lines requires good attention to detail
Switchboard Operator Education and Training
Employers often require switchboard operators to have a high school diploma or equivalent, and many additionally require applicants to be at least 18 years of age. No additional work experience or education is typically required, but candidates with past customer service or call center experience stand out to potential employers. Training is provided for this entry-level job, the length of which varies by employer. Training usually lasts no more than two or three weeks while new switchboard operators learn how to work with various equipment and memorize company phone protocols. While in training, switchboard operators work closely with a senior staff member or training supervisor.
Switchboard Operator Salary and Outlook
Information from PayScale shows that switchboard operators earn a median hourly income of $12.55. Receptionists earn $13.65 per hour, the equivalent of $28,390 per year, according to the Bureau of Labor Statistics (BLS). Receptionists answer phones and receive visitors, performing many of the same tasks as switchboard operators. In some companies, the two titles are interchangeable. BLS projections show industry employment will rise 9 percent through 2026. This rate is as fast as the national average. Full-time switchboard operators may receive basic benefit packages that include medical insurance. Paid vacation days may also be provided. Part-time switchboard operators normally do not receive benefits.
Helpful Resources
These helpful resources offer job listings, training programs, workplace strategies, and other useful information: International Customer Service Association – this organization for customer service professionals, including switchboard operators, offers free webinars, information about certification programs, online training programs, job listings, research reports, and a blog full of useful content
Operators, Switchboard Red-Hot Career Guide – learn how to answer all the interview questions that employers are likely to ask with this helpful book, which contains more than 2,500 potential interview questions
National Customer Service Association – access education and training resources and find certification programs for customer
service specialists at the NCSA website
Receptionist and Information Clerk Career: The Insider’s Guide to Finding a Job at an Amazing Firm, Acing the Interview and Getting Promoted – this comprehensive career guide provides tips and advice for finding a job, acing the interview, and performing well enough to earn a promotion
National Association of Professional Receptionists – visit this website to look for jobs and learn more about the tasks performed by professional receptionists and switchboard operators
all Center: A Focus on Customer Service – written by a customer service expert, this book was written to provide techniques and strategies for managing common situations and daily duties
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
