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0-5 years of experience
Minimized down time by monitoring network health and power usage with SolarWinds and Geist. Supported and transitioned infrastructure services for clients and hundreds of servers in a data center environment. Provided assistance and level 1 network support for clients.
- Created standard procedures to create consistency and improve support response time.
- Supported VMware, VDI, Fusion
- Assisted in disaster recovery planning, testing, implementation and documentation.
- Ensured SLA’s are achieved and client expectations are met (or exceeded)
- Strong team management and supervisory skills including scheduling, priority setting of tickets.
- Implemented security policies, network and host intrusion prevention, security event monitoring, and access control systems to achieve regulatory compliance and industry best practices.
0-5 years of experience
Diagnosed operational issues and recommended solutions for national IP network.
- Managed control protocols for LAN / WAN infrastructure.
- Ensured proper DNS, IP, Firewall, VPN, and server configuration for customer networks.
- Performed T1/T3 testing and acceptance.
- Reported technical challenges and proposed resolution strategies to senior management.
0-5 years of experience
Performed batch operations for DBA and Unix teams. Executed SQL scripts, batch jobs, Web Server restarts, etc. Organized production deployments/patch updates and coordinate the efforts between Business Operations and the Support groups.
- Served as liaison between various support groups during system outages, and worked with third party vendors or service providers to remediate outage issues.
- Monitored weekly billing cycle runs for customer invoicing. Produced weekly outage reports using TeamTrack ticket information for analysis at weekly staff meetings.
- Created scripts to test all device/phone functions to run on Mobile Complete software. Monitored functionality of in-house mobile applications and third party applications during peak usage hours. Provided statistics for test runs for review by Business Operations Department.
- Documented all batch operations steps and procedures as they were automated by System Teams. Provided training presentations for new hires and contractors.
- Served as fire safety warden.
0-5 years of experience
Provided Tier3 network support, monitoring, and troubleshooting of company’s global network to include LAN/WAN, satellite, microwave, and VoIP.
- Interfaced directly with service providers, customers, field technicians, service contractors, and field service coordinators to troubleshoot and resolve network-related issues.
- Developed documentation on standards and troubleshooting processes to improve overall efficiency and productivity of network operations personnel.
- Trained and mentored network operations personnel.
6-10 years of experience
- Assisted in creating a working 24/7 Tier 1 Operations environment to assist Tier 2/3 personnel.
- Created procedural documentation based upon monitoring requirements and drop procedures.
- Developed and maintained reports based upon ticket metrics.
- Proactively used monitoring tools (alarms, trending graphs) to determine production issues.
0-5 years of experience
Supported and maintained new server hardware and software infrastructure.
- Implemented, maintained and monitored Network Security.
- Resolved end-user problems and made necessary modifications to the operating system, network software, and/or hardware configurations.
- Use of monitoring tools to diagnose and troubleshoot network failures.
- Supported clients ranging from private companies to government and contracted clients worldwide.
- Ensured information security/information assurance policies, principles and practices are applied in the delivery of customer support services. Provide recommendations to review, validate, or standardize problem resolutions.
0-5 years of experience
Performed end to end Alarms monitoring and resolved network issues for TSTT (Trinidad) GSM/GPRS networks.
- Monitored TSTT GSM/GPRS networks alarms for Nortel, through Nortel NetTrac and NetTkT.
- System knowledge and experience in telecom concepts of GSM, GPRS, UMTS, R4 and SS7.
- Monitored and analyzed system component (SIG, BSC, BTS, MSC, SGSN, GGSN, MGW, HLR)
- Knowledge and experience in Core and Access protocol modules for GSM/GPRS interfaces.
- Evaluated system performance and capacity requirements, report of call processing, voice trunk and signaling SS7 link.
- Solved data network issues and provided troubleshooting solution for the error problem of system call processing.
0-5 years of experience
Tested system components, created test summary reports summarizing the testing activities and results
- Mapped & provisioned DSL Circuits
- Performed equipment turn-up & software upgrades of Alcatel 1000 DSLAM, Main Street 36170 Newbridge FR/ATM switches and Lucent 500 CVX & 550 CVX switches
- Monitored, analyzed and cleared network alarms at NOC
- Tested and turned-up T-1 circuits, T-1 channel bank testing and breakout for DSO circuits
- Coordinated CLEC & ILEC access to equipment in Central Office
0-5 years of experience
Monitored and troubleshot various WAN connections including DSL, Cable, T1, T3, OC48, OC192, DWDM and SONET
- Maintained and provisioned internet circuits for customer ranging from T1 to T3
- Pursued carriers for outages and coordinated vendor dispatches
- Optical network systems included Cisco, Nortel, Overture and Ciena
- Updated customer documentation and analyzed performance reports
- Lead engineer on large accounts
0-5 years of experience
Provided second level response to customers
- Troubleshot network connectivity issues
- Performed IOS, CATOS upgrades for Cisco routers, switches, and ASAs
- Monitored customer security networks using various tools (e.g. RSA Envision, Netcool)
- Reviewed and made recommended changes to the network based off of vulnerability scans
- Configured site-to-site VPN tunnels for customers
- Configured, maintained and troubleshot Cisco 2800 series router
- Worked with PBXs (checked loops and DCH, changed names, programmed phones)
NOC Engineer Duties and Responsibilities
To accomplish their primary goal of monitoring and troubleshooting computer and telecommunication networks and systems, NOC Engineers perform many tasks. We analyzed several job listings to identify these core NOC Engineer duties and responsibilities.
Monitor Systems NOC Engineers monitor the performance and capacity of computer systems using a variety of tools. They look for hardware, software, and environmental alerts or malfunctions. When an issue is identified, NOC Engineers work to determine the cause of the problem.
Troubleshoot Problems When a problem impacts the IT services, the NOC Engineer works to triage or troubleshoot the problem, if possible. NOCs generally have standard operating procedures that the NOC Engineer will closely follow. This may include coordinating with third-party vendors, customer contacts, or other IT teams.
Track all Issues While responding to incidents, the NOC Engineer must carefully track and document all issues and resolutions in detail. This increases the knowledge base of the NOC and is a record of the health of the system. Often, the NOC has a ticketing system that the NOC Engineer is responsible for updating.
Report Incidents When problems are too large or complex for quick troubleshooting, NOC Engineers must escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution. NOC Engineers maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.
NOC Engineer Skills
Strong analytical thinkers who enjoy solving problems, successful NOC Engineers thrive in a high-pressure environment with shifting priorities. NOC Engineers are able to assess a situation and determine tactical steps forward, and can lead a team in implementing a strategic plan. In addition to these general skills and personality traits, employers are seeking NOC Engineer candidates with the following skills. Core skills: Based on job listings we looked at, employers want NOC Engineers with these core skills. If you want to work as a NOC Engineer, focus on the following.
- Experience managing, supporting and deploying network infrastructures
- Strong ability to diagnose server or network alerts, events or issues
- Understanding of common information architecture frameworks
- Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
- Knowledge of project management methodologies and techniques
- Good oral and written communication skills, and ability to address conflict with others constructively
- Experience with Disaster Recovery plans and related technologies
- Ability to work a flexible schedule
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your NOC Engineer toolbox and broaden your career options.
- Server hardware experience with Cisco UCS, HP, and Dell blade systems
- Experience working in a large distribution or manufacturing environments
- Previous customer service or helpdesk experience
NOC Engineer Resources
We searched the Web to find the best industry resources to help you continue exploring a career as a NOC Engineer. From thought leaders to industry groups, this list is packed with opportunities to learn, connect and engage. On the Web The VAR Guy – Tips, tricks, and insights from an in-the-know professional.
Paessler Blog – Keep up to date on the latest in network monitoring from this industry blog. On LinkedIn
Network Operations Center (NOC) Professionals – Network with over 17,000 professionals specializing in network monitoring and troubleshooting.
Network and Application Monitoring – Discuss new developments and best practices in Monitoring Tools and Technologies. NOC Engineer Books
The Best NOC and Service Desk Operations BOOK EVER! For Managed Services – A comprehensive resource that covers how to build, staff and maintain a NOC and Service Desk effectively and profitably.
Foundation of IT Operations Management: Event Monitoring and Controls – Learn about the processes and tools that are required in an effective NOC.
The Practice of Network Security Monitoring: Understanding Incident Detection and Response – a helpful guide to using Network Security Monitoring to protect systems.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
