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Casino Host Resume Samples
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0-5 years of experience
Increase client base and ensure total satisfaction during visit through accommodations and friendly service. Identify new clients via referrals and personal contact on gaming floor. Promote rewards programs and casino brand to current and potential clients. Develop and execute promotions and events to increase revenue. Anticipate and respond to clients’ emergent needs promptly.
- Managed 500-900 client portfolios with quarterly sales ranging from $1.6 to $1.8M.
- Earned over $20K in bonuses by consistently meeting or exceeding quarterly revenue goals.
- Increased overall departmental productivity by creating analytical tools for more efficient use of Salesforce software and client contact procedures.
- Designed specialized spreadsheets that enabled more personalized contact with customers via sales calls.
- Attracted loyal customer base from outside regional markets and competitor casinos.
6-10 years of experience
Increased VIP revenues within assigned player block by 9%.
- Consistently recognized for developing customer relationships and increased guest satisfaction scores.
- Increased VIP reservations.
- Conducted annual employee performance reviews.
- Assisted with the development and collection of CSA goals and initiatives.
0-5 years of experience
Ranked #1 in Casino Sales for 3 consecutive years and maintained a 92% “Active Maintenance List.”
- Built Customer Base of more that 400 players through development of strong relationships and strategic use of perks and incentives.
- Achieved Monthly Gaming Revenue of over $600,000 by effectively developing, maintaining, and reactivating customers.
- Served as Executive Casino Sales team member for Baton Rouge’s first casino property with responsibility for developing and maintaining a positive and productive relationship with gaming customers, identifying premium players, and assisting guests with amenities and VIP requests.
- Developed a primary growth engine for VIP marketing, enhanced outbound sales and telemarketing programs, targeted key feeder markets to drive business to property, and consistently converted sales activities into casino trips to support on-property service teams.
- Obtained referrals from Tropicana properties throughout the U.S., coordinated special events and promotions for targeted gaming markets, and maintained a sales management database of hundreds of customers with an Average Daily Theoretical of over $500 and generation of $400,000 theoretical per month through aggressive telemarketing and personal contacts.
- Additional duties included fulfilling customer requests for a wide range of offsite attractions, amenities, tickets, restaurant reservations, VIP & limo services, golf tee times, gifts, meeting rooms, power lunches, parties, entertainment, tours, health spas, massage therapy, banking needs, and private requests.
0-5 years of experience
Ranked #1 in Casino Sales for 3 consecutive years and maintained a 92% “Active Maintenance List.”
- Built Customer Base of more that 400 players through development of strong relationships and strategic use of perks and incentives.
- Achieved Monthly Gaming Revenue of over $600,000 by effectively developing, maintaining, and reactivating customers.
- Served as Executive Casino Sales team member for Baton Rouge’s first casino property with responsibility for developing and maintaining a positive and productive relationship with gaming customers, identifying premium players, and assisting guests with amenities and VIP requests.
- Developed a primary growth engine for VIP marketing, enhanced outbound sales and telemarketing programs, targeted key feeder markets to drive business to property, and consistently converted sales activities into casino trips to support on-property service teams.
- Obtained referrals from Tropicana properties throughout the U.S., coordinated special events and promotions for targeted gaming markets, and maintained a sales management database of hundreds of customers with an Average Daily Theoretical of over $500 and generation of $400,000 theoretical per month through aggressive telemarketing and personal contacts.
- Additional duties included fulfilling customer requests for a wide range of offsite attractions, amenities, tickets, restaurant reservations, VIP & limo services, golf tee times, gifts, meeting rooms, power lunches, parties, entertainment, tours, health spas, massage therapy, banking needs, and private requests.
0-5 years of experience
Established and maintained and established relationships with premium-valued gaming guests and promoted gaming experience to potential high-worth guests
- Successfully met or exceeded monthly theoretical win quotas by selling VIPs the experience of visiting one of the largest land based casinos in the world and leveraging famous hotel and restaurant amenities
- Identified the amount of reinvestment the player warranted based on play history
- Created an enjoyable itinerary for players’ trips and encouraged brand loyalty by following through with twenty-four hour support for requests and issues
- Provided resolution of guest complaints
0-5 years of experience
Established and maintained and established relationships with premium-valued gaming guests and promoted gaming experience to potential high-worth guests
- Successfully met or exceeded monthly theoretical win quotas by selling VIPs the experience of visiting one of the largest land based casinos in the world and leveraging famous hotel and restaurant amenities
- Identified the amount of reinvestment the player warranted based on play history
- Created an enjoyable itinerary for players’ trips and encouraged brand loyalty by following through with twenty-four hour support for requests and issues
- Provided resolution of guest complaints
0-5 years of experience
Built relationships of mutual trust with team members, VIP players and casino guests
- Audited and updated expected arrival and departure report to ensure proper rating before a guest departs the hotel
- Initiated sound judgment and communication when providing an amicable resolution for internal and external challenges
- Coordinated hotel accommodations, special leisure activities and tournament reservations for casino guests
- Executed comp decisions in accordance with comp policy guidelines
- Provided supervisory assistance and training in the players club to ensure success of team member/guest interactions
0-5 years of experience
Responsible for all facets of customer development and customer relations of high-end guests. Promoted twice in the marketing department for exceeding expectations and recognized for outstanding leadership in the newly positioned gaming company.
- Created and exceeded the highest quality of customer service in a fun, fast, and friendly manner for our elite guests.
- Served as department leader, trained staff and oversaw the company VIP Lounge from its inception, to deliver and ensure a flawless entertainment environment.
- Implemented and fostered all facets of sales and marketing strategies for competitive growth while monitoring customer profitability.
6-10 years of experience
Established and maintained relationships with customers, promoted card membership, events and promotions, and issued complimentaries according to established guidelines for qualified guests.
- Acted as guest service liaison, handled guest opportunities and resolved situations to ensure smooth operations and excellent customer service.
- Provided special services and amenities to players as possible/appropriate.
- Performed telemarketing, filling slot special events, and securing reservations for tickets, transportation and other items guest may require.
- Coordinated guest rooms, meals and show reservations, and assisted guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
0-5 years of experience
- Proven performance by surpassing all quotas on confirmed reservations for casino events and telemarketing logs at a steady 10%-13% of department’s goal.
- Consistently sustained high performance in quarterly bonus program by exercising casino comp
- Chosen executive to spearhead many profitable marketing trips to various cities across the nation while maintaining budget.
- Demonstrated outstanding work performance which leads to promotion to executive in a year.
- A trusted team member delegated to be in charge of managing player development department’s
- Proven problem solving skill and responsibility which led to additional authority in marketing
0-5 years of experience
Managed host hotel block to assist property of maximum occupancies through database marketing
- Worked closely with other departments to assist them in customer requests and promotions; became a top revenue producer in domestic player development
- Issued TTO after evaluation of guest’s play
- Evaluated Hosts for their annual reviews
0-5 years of experience
- Acted as a customer service representative to all casino guests.
- Worked in conjunction with marketing and sales departments to endorse casino promotions and events.
- Aided guests with all casino programs, promotional materials, and gaming issues.
- Coordinated elite player parties that resulted in profits exceeding $15,000.
- Regularly assisted bus marketing with arriving and departing groups.
- Actively registered new casino patrons into the Player’s Club.
0-5 years of experience
Gaming Development (Marketing)
- Encouraged growth of patron data base through referrals to Casino Marketing Department
- Analyzed customer play in Tiny Term data base in order to issue player complimentary
- Identified and cultivated prospective new customers
- Insured proper completion of customer travel itineraries and hotel reservations
- Assisted with development of Casino Marketing events
- Assisted with plan and design phase of off site programs and events intended to attract new and inactive players
6-10 years of experience
Conduct on/off property business to promote site, attractions, options, bookings. Identify, forge, and cultivate premium client relationships securing loyalty in a highly competitive market. Manage marketing and event functions. Manage guest hotel room blocks. Secure VIP guest reservations and event tickets. Effectively resolve and manage comprehensive business issues. Partner with Marketing Team for new promotions/events/guest experiences.
- Consistently exceed 150 communications weekly to promote/increase slot and table revenue.
- Top Producer achieving the most trips and most visits per customer base.
- Optimized VIP and entertainer meet-and-greet experiences.
- First Black Employee/Marketing Executive to work in Dover Downs Hotel Executive Offices.
0-5 years of experience
Built lasting relationships with profitable guests to make service personalized to specific needs.
- Coordinated and promoted special events and promotions to attract new guest.
- Resolved guests’ complaints and service issues. Notated and monitor guest accounts.
- Drove revenue and profits from guests through comping, travel, and various accommodations at all Caesar’s Entertainment properties.
- Remained aware of competitor’s promotions and offers to ensure retention of loyal guests.
6-10 years of experience
Worked with the Director of Casino Marketing to establish strategy and implement company policies regarding Host Department
- Worked closely with all areas of the property to promote continuity and seamless delivery of guest service levels, with the express goal of increasing market share and share of wallet among high worth players.
- Worked to develop and implemented policies and procedures
- Was responsible for overseeing the efforts of the Executive Hosts and VIP Hosts to include goal setting and measurements (through Mariposa /CRM) staff training and development.
- Established call goals, monitored and provided progress reports.
6-10 years of experience
Worked with the Director of Casino Marketing to establish strategy and implement company policies regarding Host Department
- Worked closely with all areas of the property to promote continuity and seamless delivery of guest service levels, with the express goal of increasing market share and share of wallet among high worth players.
- Worked to develop and implemented policies and procedures
- Was responsible for overseeing the efforts of the Executive Hosts and VIP Hosts to include goal setting and measurements, staff training and development.
- Established call goals, monitored and provided progress reports.
0-5 years of experience
Handled problem resolution and customer appeasement in a timely manner by phone and
personal contact.
- Increased gaming revenue year over year within first 6 months of hire.
- Utilize my social skills to develop and create new business.
- Achieved monthly sales goals through phone, internet, letters, and personal contact.
- Achieved quarterly bonus payouts by increasing quarterly revenue goals.
- Increased gaming revenue year over year, which resulted in quarterly bonus payouts.
0-5 years of experience
Driving business to the casino and create revenue.
- Provided superior VIP service.
- Developed and maintained new clientele to ensure return trips and loyalty.
- Marketed to inactive guests to further develop brand loyalty and visitation to the casino.
- Assisted in all phases of marketing, including promotions and special events.
- Offered individualized services to guests based on their personal preferences.
- Maintained excellent communication skills and resolved any and all of guests concerns/complaint
- Generated a positive, fun, and upbeat atmosphere for all casino guests.
0-5 years of experience
Assist Player Development Director
- Provided appropriate answers to general inquiries within required time frame.
- Process department payroll. Recorded and maintained attendance records within the department and scheduling of Hosts and Player Club.
- Scheduled monthly meetings with Casino Host and Host Representatives, ensuring knowledge of promotions and events.
- Monitor inventory of office & operating supplies within the department and place purchase orders accordingly.
- Performed duties of Guest Service Supervisor and Casino Host.
0-5 years of experience
- Generated new business; managed guest data base.
- Filled special events, tournaments through telemarketing efforts.
- Developed strong relationships with high end gaming customers to ensure loyalty, guest satisfaction & retention, increase revenue, and frequency of trips.
- Assisted guests with booking their hotel, dinner, spa, and limo reservations & setup itineraries for casino guests prior to their arrival.
- Analyzed and reviewed guest play for complimentaries in accordance to company policy.
- Established casino credit and check cashing privileges upon guest request.
0-5 years of experience
A standout leader on the Casino Host team, consistently providing A+ service to VIP guests and coworkers.
- Trained new members of the Casino Marketing Team.
- Resolved service issues with challenging guests, maintaining their loyalty by being great at listening, knowing how make a “no” sound like a “yes” or deferring to a supervisor when necessary.
- Learned to recognize patterns of behavior in a VIP guest’s gaming history and made sound reinvestment decisions with the goal of developing the guest.
- Worked closely with the Executive Casino Host team to create memorable experiences for VIP players.
- Contributed greatly to the Casino Host team achieving service bonuses three times in a year.
- Utilized Salesforce on a daily basis to collect interests and preferences obtained from VIP players on the casino floor during Real Time Casino Marketing (RTCM) engagements.
- Educated guests on the benefits of the Total Rewards program, accessing slot play and food offers, casino amenities and VIP events. Horseshoe Cincinnati opened in 2012 and many guests were new to casino gaming.
- Planned and organized successful events and projected participant outcomes. Responsible for face-to-face and virtual ticket sales to the major hosted events.
- Planned weekly service projects within the community, including the Martin Luther King Jr. March, feeding the homeless at community kitchens, and developing skill sets with elementary school children.
0-5 years of experience
Evaluation of accounts to determine promotional offers and stays, as well as additional complementaries
- Assist players with establishing credit lines, paying markers as well as front money deposits
- High paced environment which allowed me to grow into the senior Player Development contact on Swing Shift
- At 90 days moved up in level status (allowing for full comping ability) – faster than any other non-grand opening host currently at the property
- Before 180 days given merit raise based on performance, only Host in the history of the property to achieve a 10/10 evaluation
- Placed in charge of training incoming Casino Hosts and Ambassador Hosts, as well as outreach to other departments – After 5 pm, I was the face of Player Development
- Experience with both Slots and Table Games
6-10 years of experience
Established relationships with high-end customers & attended special events.
- Drove incremental visits & managed cross-property trips
- Assisted with transition from Station Casino to [company name] & developing a host bonus program
- Generated to most revenue on the host team
0-5 years of experience
Coordinated casino Air Charter programs for 30+ guests on an individual flight
- Maintained working relationships with current air service providers as well as located new sources
- Produced trip analysis reports for the purpose of monitoring departmental
- Increased database with new casino players and maintained existing customers
0-5 years of experience
- Provided outstanding customer service to guests and most valued players.
- Assisted in setup and execution of events for the casino’s most valuable players.
- Worked closely with managers from other departments to coordinate and outstanding guest services.
- Increased departmental revenue by 11% ($350,000)
- Setup travel and entertainment arrangements for our most-valued players.
0-5 years of experience
Developed non-existent position.
- Interviewed, hired, and trained staff.
- Assisted and managed/developed new marketing strategies and player development.
- Scheduled and managed small staff to ensure all customer expectations and needs were met and/or exceeded.
- Planned and executed player parties.
0-5 years of experience
Supervised casino slot hosts and made sure the floor ran smoothly and customers were paid their jackpots in a timely manner.
- Communicated with casino patrons to remind them of promotions and invite them back to visit.
- Supervised paying of jackpots.
- Handled large sums of money and ensured accountability.
- Assisted managers with other duties as needed.
- First point of contact for patrons with complaints or concerns.
0-5 years of experience
Manage 700 VIP player accounts
- Increased client volume by 260% and achieved maximum quarterly compensation bonus
- Conduct telesales calls and maintain accurate contact reports
- Plan, organize and host special VIP events
- Perform database analysis (VIP segment, trending, demo, etc.)
- Supervise the players club department
6-10 years of experience
Established friendship and Bussiness clientle relationship with guest to promote and profit bussiness revenues
- Prioritize clientle of High Rollers to visit and stay at the property for big gaming activity
- Maintains a established list of guest of more than 500 people
- Assist all required areas of the property as needed to resolve and satisfy guest complaints
- Highly promotes what the property has to offer to maintain guest to keep
- Maintains a generated revenue figure every quarter to a year
- Model customer service standards
0-5 years of experience
Assist in the execution of all internal and external marketing events for clients such as promotions, concerts, VIP parties, giveaways, and celebrity appearances.
- Enhance customer experience by establishing meaningful connections with players, driving repeat revenue to [company name].
- Manage and implement events and promotions to all guests including successfully enlisting gaming customers in events and promotions.
- Address complaints and concerns with clients.
- Provide special services and amenities to guests and issue complimentary awards according to established guidelines for qualified guests
- Keep customers informed of promotional events by assisting the marketing department with its Facebook, Twitter, and Foursquare pages.
- Achieve targeted gaming revenue goals for any assigned customer base.
0-5 years of experience
Responsible for setting up groups in the hotel.
- Made sure rooms were inspected and cleaned before group arrival and accommodated the group with buffet meals and coin coupons for their stay.
- Supervised and trained front desk clerks in the absence of front desk supervisors.
- Provided consistent, prompt, and courteous service to the guest in a professional manner at all times.
- Maintained a safe, clean and comfortable environment at all times.
- Always welcomed guests; thanking them for their patronage, and expressing our wish to have them return.
- Maintained constant awareness of services, promotions and events offered by Fitzgeralds and informed guests.
0-5 years of experience
- Met and exceeded multiple goals and quotas set by management.
- Built and maintained excellent rapport with guests.
- Assisted with VIP parties and functions.
0-5 years of experience
Built professional relationships by refining interpersonal and customer service skills.
- Increased player data base through communications via e-mail, telemarketing and networking.
- Maintained customer satisfaction, with repeat business and customer referrals, while staying within established complimentary guidelines.
- Set up transportation, rooms and Casino Credit working with other depts., to ensure quality and satisfaction for guest.
- Courtesy follow-ups, contacting possible businesses through events, offers, promotions, phone calls, emails.
0-5 years of experience
Reported directly to the Director of Gaming and General Manager
- Cultivated Casino Hosts and Casino Ambassadors to drive gaming revenues
- The Hosted Group has increased revenue to exceed benchmark year over year
- Developed and implemented the Call Center to become successful 24 hour/7 days a week eight person team
- Developed, implemented and maintained departmental budgets
- Responsible for coordination of hotel room blocks daily to ensure increased gaming and hotel revenue
- Responsible for hiring, training and developing employees as well as terminations when deemed necessary
- Responsible for Room Reservations/Event Call Center and PBX
- Analyzed gaming statics and made recommendations for improvement
0-5 years of experience
Develops one-on-one relationships with premium players and provides exceptional guest services to cultivate and maintain VIP relationships
- Maintains the casino’s loyalty program; determines the appropriate level of comps to ensure player satisfaction
- Coordinates special events meant to attract new players; resolves customer complaints and issues
- Provides staff training and ensures that stations and games are covered for each shift
- Demonstrated knowledge of the casino property as well as stayed current on upcoming special events
- Actively marketed and recruited new guests to the casino; welcomed guests and established rapport
- Adhered to gaming requirements and protected the confidentiality of all company files and documents
- Issued guest complimentary items based on their level of play and in accordance with property standards
0-5 years of experience
Directly responsible for $4 million in revenue annually from 300+ accounts.
- Manage guests’ flights, hotels and transportation for their earned trips.
- Heavily involved in casino marketing endeavors, including event promotion planning and execution.
- Exceeding personal goals in daily bookings for guests to drive trips to our properties.
0-5 years of experience
Analyzed play to effectively issue complementary items which ensures an overall guest experience
- Utilized off site property events to complete guest experience
- Closely work with different casino departments in regards to guest matters
- Promoted on site properties events such as tournaments and dinners
- Provided superior guest experience to all guests on and off property
0-5 years of experience
Ensured house rules were followed during Grand Opening
- Observed gamblers behavior for signs of cheating; such as marking, switching or counting cards, and notified security staff of suspected cheating.
- Greeted customers upon arrival and departure of vessel ship and made daily announcements
- Performed player tracking and maintained the manual play log
- Reported customer-related incidents occurring in gaming areas to supervisors
- Reviewed files, records, and other documents to obtain information to respond to requests
- Assisted customers with reservations and acquisition of amenities
- Worked closely with casino operations
0-5 years of experience
Processed VIP documents, spreadsheets, and input player data in ACSC system.. Also made hotel reservations,
reserved players into VIP parties.
- Ensured player satisfaction, and making sure that all of their needs have been met.
- Gained access to CenturyLink for upcoming concerts, assisting players in the Skybox.
- I have maintained a player list of 400, telemarketing my players and maintaining a goal per quarter.
- I have assisted in multiple VIP projects with the company and my team members.
- Documented notes for the Executive Casino hosts, and made follow up calls, and assisted with daily meetings.
- Promoted Sales and assist the Marketing team with promotions.
0-5 years of experience
Responsible for identifying, developing and sustaining quality relationships with casino players to enhance customer loyalty and profit margins.
- Develop and implement new events and attractions designed to increase the brand and accelerate database growth
- Collaborate with all departments to resolve customer issues can complaints to ensure each guest has seamless satisfaction on their trip.
- Continually keep up constant communications with new and inactive customers through various methods (emails, phone, personal cards, etc..)
- Meet and surpass quarterly goals. Generating over $1.7million theoretical over 3months
0-5 years of experience
- Generated $1.500,000+ quarterly theoretical revenue from book of 500+ VIP clients
- Fostered close relationships through outbound phone calls and face-to-face contact
- Assigned 108 hotel suites as necessary based on ADT, tier, and win/loss
- Exerted full comp authority for shows, rooms, trips, and cash based on play level
- Attended and oversaw weekly social/promotional functions that target VIPs
- Obtained over $150k unpredicted revenue from two major accounts alone thus far in Q3 2013
- Served as VVIP chaperon/host at various sporting events, including 2013 NCAA Basketball Championship Game
0-5 years of experience
Establishing and maintaining customers relationships
- Assisted in creating and carrying out marketing initiatives to VIP level clients
- Handled cross departmental issues dealing with customer service and ensuring consistent marketing practices
- Arranged VIP special requests and comps including transportation, lodging and restaurant reservations
- Adhered to all legal guidelines to insure compliance with set Casino policies
- Maintained professional and confidential atmosphere throughout all aspects of customer service and internal casino dealings
- Develop new, dormant, and active clients by us of telemarketing
0-5 years of experience
Responsible for providing top quality customer service to internal and external guests.
- Courteous & effective in communication both in person via phone.
- Provide personal service to all levels of players, established relationships with customers to increase incremental visits and generate revenue for the property on a daily basis, my mission is to meet & greet new as well as established players to make them feel special and valued by marketing and selling Events & services in an ongoing effort to increase revenue.
- Used telemarketing to invite inactive players, new players and active players to casino for show and other events.
- My main objective is customer satisfaction and ensuring that players is serviced to the best of my ability.
0-5 years of experience
Meet quarterly goals pertaining to revenue, filing special events, telemarketing efforts and profit.
- Develop new players, maintains existing players and services all VIP level casino guests.
- Assist in developing and implementing player development activities for assigned players.
- Conducts off-site events and promotional parties to maintain customer loyalty and to obtain new business.
- Make decisions regarding player comps and other incentives within guidelines established for the position.
0-5 years of experience
Establish and maintain relationships of high worth customers based on proactive relationship building
- Actively telemarket high worth players
- Responsible for developing guests and increased gaming revenue
- Work closely with other departments to ensure smooth service
- Assist Events & Promotions, particularly in developing invitation lists for special events
0-5 years of experience
300 million construction cost with 107,000 square-feet casino, 2,680 Slot Machines, 78 Game Tables, 20-table Poker Room, 200-seat Bingo, 8 restaurants and 2,000 employees
- Worked as Player Development Manager, directly report to Marketing Director
- In charge of Player Development Department with six (6) casino hosts. Supervise, schedule, assign scope of work to casino hosts.
- Coded VIP guests, evaluate performance & complimentary services
- Achieved the specified targets in theoretical/casino win, coins-in
- Organized VIP project/event such as concerts, Asian concerts, Slot tournament, Table Games tournament, focus group, off-site event
- Tracked database (Patron Management – IGT) for reports, analysis
- Coordinated with other sub -departments in Marketing as well as Gaming, F&B, Hotel partnership
- Exceed the targeted win (March 2010: over $200 M of coin-ins by department, $55 M by-self)
0-5 years of experience
Assists casino guests with their requests, needs and introduce special features of the available facilities and casino plays
- Promotes special activities through public in-house announcements, personal explications and clarifies any queries about the casino services
- Evaluates and assesses overall marketing activities as well as the general game atmosphere of the casino and creates entertaining mood for people engagement
- Checks out on customer satisfaction, encourage participation and provide solutions to possible customer complaints
- Maintains contacts and broaden network of customers by giving out promos and freebies
- Ensures the enhancement and execution of special promotions and events
- Entices guest participation, sustains player accounts and records information in the casino database for future references.
0-5 years of experience
Managed, supervised and directed all Casino Hosts for over 80 vessels.
- Implemented and monitored adherence to Cruise Line’s policies and procedures by staff members.
- Reviewed and evaluated Casino Hosts performance in line with casino standard.
- Developed training manuals and materials used as guide by management and staff members.
- Conceptualized and carried out marketing strategies and promotional campaigns which promoted customer’s awareness of the onboard casino.
- Restructured previous and ongoing promotional activities and games which lead to increase in casino revenue.
- Facilitated joint ventures with third party companies for land and internet casinos.
- Developed, organized and implemented the following tools ensuring efficient process and monitoring within the casino:
Event Host Duties and Responsibilities
Specific job duties for event hosts vary based on their employer. However, there are several core tasks common to all event hosts, such as:
Plan Events Although they are not necessarily party planners, hosts often have a hand in planning events and are sometimes in charge of doing so. They help with choosing locations, dates, menus, and preparing guest lists. They make lists of what needs to be done prior to the event and what should be left for immediately before the event, like food prep. Hosts also employ the help of professionals or family and friends of the clients to assist with party tasks.
Set Up Events Hosts arrive at the event location ahead of time to make sure everything is ready before guests arrive. They use lists to make sure nothing is forgotten during event set up. They sometimes assist staff with setting up furniture, decorations, and last-minute food and beverage preparation. At this point, they prepare themselves for the event by dressing appropriately and professionally.
Interact with Guests No matter the venue, the main job of an event host is to make guests and attendees feel welcome and as comfortable as possible. As guests begin to arrive, the event host is there to greet and introduce themselves and other guests. They answer any questions and direct guests to seating or refreshments. The host is always moving through the room making sure everything is taken care of and that guests are happy.
Facilitate Activities Hosts assist clients and event planners to ensure all activities go as scheduled. Plans can change, and hosts make sure changing conditions run smoothly.
Supervise Food Service It’s often the responsibility of the event host to make sure the catered portion of the event runs smoothly. They check in with chefs, waiters, and bartenders, and sometimes step in to assist in times of need.
Support Event Staff Depending on the type of event, there can be many staff members to direct and manage, and the event host often assists event organizers with staff support. Circumstances can change quickly at events, and the host helps however they can.
Event Host Skills and Qualifications
People with outgoing, energetic attitudes who love creating a pleasant atmosphere and don’t mind being on their feet for long periods of time make wonderful event hosts. There are no universal requirements for becoming an event host, but employers prefer candidates with experience working events as well as the following skills:
- Interpersonal skills – interacting with guests is a huge part of an event host’s job, and they need to get along with and relate to people from a variety of different backgrounds
- Organization skills – the host must always be organized and focused to make sure the event is well coordinated and that everything goes off without a hitch
- Problem-solving skills – it’s inevitable that some things won’t go as planned during an event, but hosts can quickly solve any issues that arise
- Poise – interacting with guests at an upscale event takes a certain level of composure and dignity. Clients want event hosts who have a neat appearance and who can be charming, witty, and graceful in dealing with others
- Communication skills – the event host talks to everyone who is involved in planning and executing an event. They need good listening skills and the ability to direct staff, greet guests, and answer questions
- Multitasking – an event host needs to simultaneously assist and interact with guests, answer questions, and oversee event staff
Event Host Education and Training
While there are no formal requirements for becoming an event host, employers prefer people with a bachelor’s degree and some work experience in customer service or another hospitality field. People with degrees in hospitality management are sought after for this position, as are those with experience in a professional host role.
Event Host Salary and Outlook
According to the Bureau of Labor Statistics (BLS), meeting, convention, and even planners earn a median annual wage of $48,290. The lowest-earning 10 percent earn less than $26,390, and the highest-earning 10 percent make more than $82,980 per year. Employment in this field is expected to grow faster than the average for all occupations at a rate of 11 percent through 2026. The best opportunities will be for those with a bachelor’s degree in a hospitality-related field.
Helpful Resources
Do you have a knack for throwing great parties? Are you interested in learning more about a fun job as an event host? We’ve searched the web for resources that’ll help you on the path to landing your dream job:
Event Planners Trade Association – this professional association is a place for people who work in the event planning industry to share resources. It also provides information on education, jobs, and marketing and host webinars
“How to Start an Event Planning Service” – Entrepreneur Magazine details the ins and outs of starting your own event service business. It covers target markets, startup costs, operations, billing, and marketing
Event Planners Association – this LinkedIn group supports event professionals by offering resources for successful business frameworks, training, and professional guidance
Professional Event Coordination – Julia Silvers wrote this complete guide to the strategies, technologies, and resources available to event students and professionals, covering all aspects of the event planning process
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
