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Technical Program Manager Resume Samples
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6-10 years of experience
Managed 10 New Product Introductions (NPI) through concurrent engineering sessions by overseeing design, manufacturing, test and cost issues impacting successful product build
- Managed a team of 5 members by delegating and coordinating manufacturing and test issues, resulting in improved product yield by 40%
- Formed and led teams of 8-10 members and coordinated actions to address product quality and critical alerts, resulting in efficient issue resolution and achieving On-Time Shipment (OTS) metrics
- Negotiated ~2.5M+ field returns recovery with manufacturing partners
- Analyzed capital allocation and factory floor space costs, resulting in projected savings of ~$400K; presented recommendations to senior management, which were accepted
- Responsible for presenting monthly BU factory metrics and critical initiatives to senior management
0-5 years of experience
Led the development of new business processes to support LEED Certification of existing buildings.
- Achieved goal of completing LEED pre-screening and Gap Analysis audits.
- Successfully completed ASHRAE Level 1 and Level 2 building audits.
- Performed building operations and efficiency audits providing energy savings to clients.
- Developed solutions for energy and sustainability in existing buildings.
- Achieved the transition of new major clients from prior service providers to CBRE.
- Achieved new business start up goal of $2 million in revenue in the first year.
0-5 years of experience
Consultant for Global Security Operations Center (GSOC) Showcase Team
- Offered Microsoft Security solutions to over 350 customers from all Microsoft Business Units (EPG, Public Sector, SMS&P, EDU &Federal)
- Presented GSOC Solution in a live operational environment focusing primarily on configured Microsoft Stack with integrated partner solutions
- Developed customized content for CXO fortune 500 & high level Government officials from a worldwide audience
- Presentations consistently ranked in the top 5% at the Microsoft EBC with a ranking of 8.1 out of 9
- GSOC Global Showcase helped to influence $159M of revenue in FY11 and $269M of revenue in FY12
0-5 years of experience
Led a software migration project, resulting in 20% efficiency increase at a secondary production facility
- Developed, documented, and implemented a standardized process to measure key performance metrics across multiple manufacturing facilities.
- Utilized extensive technical background to coordinate the development of a new industrial engineering database and two new user interfaces
- Formalized project to eliminate clean room paper from a production facility, resulting in savings of $160K per year
- Managed an internal community website to facilitate communication between project teams and upper management
0-5 years of experience
Deployed NetIQ Appmanager in 24×7 Network Ops Center to monitor servers and apps in the Data Center.
- Achieved 99.99% Application Availability (measured over 6 months) with Windows servers using Citrix MetaFrame.
- Planned and led the IT Infrastructure Library (ITIL) implementation effort.
- Firm obtained second (in the world) Microsoft ASP GOLD certification as a result of ITIL adoption.
- Managed engineers that wrote scripts and certified systems and apps for production in the Data Center.
- Resource manager with Hire/Fire/Salary responsibility.
0-5 years of experience
A leading energy conversion company serving global high-technology applications critical to the semiconductor, solar, and flat panel displays industries.
- Established and maintained peer recognized leadership role in product development process (PDP).
- Implemented project management processes into $1.7million new product development program.
- Responsible for managing schedules, tasks, risks and resources by utilizing SharePoint, and project server management tools.
- Based on Market Requirements Document (MRD) and collaboration with internal R&D teams, launched new products within 3-6 months from definition to release, transfer to China production and global deployment; meeting 50% contribution margin cost targets, 12 month positive cash flow milestone, and 2.5% Annual Failure Rate(AFR)quality goals.
- Used “Voice of Customer” feedback to develop effective product roadmaps and schedules.
- Applied Lean 6 Sigma techniques to Reduce Time to Market for prototypes from 17 to 10 weeks.
- Partnered effectively with Finance and Operations to monitor sales reports, sales forecasts, sales trends, and pricing trends, which increased gross margins and resource and equipment utilization.
0-5 years of experience
Managed engineering department’s master schedule, change control, risk management, and overall program health
- Worked with product management and engineering directors to deliver against company
- Designed and maintained SDLC processes to scale engineering team by 50% while doubling release throughput. This included setting up JIRA and teaching the
- Created and maintained technical documentation for warehouse pipeline, web services, and mobile applications
- Balanced multiple projects, priorities, and triages, to meet company objectives
0-5 years of experience
Consulted with Verizon Business Users, Management, Vendors, and IT to determine computing needs and system requirements.
- Analyzed vendor products, SLA, performed cost/benefit analysis, developed consensus among Business Units for alternatives to legacy applications.
- Specified Verizon standards for IT products, and developed timeline for cost savings.
- Generated RFP, reviewed vendor SOW, negotiated vendor contracts, and managed vendor deliverables.
- Accomplished $21M in cost savings from the above initiatives.
0-5 years of experience
Sales & Engineering Manager for Subcontract Assembly and Test. Based in Arizona, responsible for Texas, Arizona & So. California. Customer responsibilities included all Leadframe, HLA/TLA, MEMS, Air Cavity, SiP, WLCSP, Flipchip, MicroSD & BGA and MicroBGA packages. Generated new business opportunities and new customers as well as managed all customer qualifications, programs, pricing, contracts, NDA’s, new designs and technology.
- 100% customer satisfaction on all sales and engineering support. Met or exceeded all customer sales objectives.
- Procured 5 new product quals in first half of 2012. 5 other new designs pending qual (WLCSP & MEMS FC for mobile/tablet applications). 15+ other product designs in process of review and/or approval for various applications.
- Generated 10+ new quotes from existing customers for added business revenue opportunities.
- Secured 3 new customers for assembly and test in the first half of 2012. Packaging/Site qualification in progress.
- Technical articles published in trade magazines. Speaker at several forums. Expert in new LF package technology.
6-10 years of experience
Assigned as an advocate to accounts billing $1M – $10M annually. Responsible for growing business partnerships in the effective use of company products and services and ensuring compliance of contractual service level agreement (SLA) parameters.
- Conducted optimization reviews for networks ranging from DS0 lines to GIG-E services.
- Provided recommendations to minimize outage impact and increase circuit performance by shortening circuit routes, eliminating unnecessary equipment, and working with provisioning contacts to provide diverse routes for primary and secondary circuits.
- Aggressively engaged needed internal and external organizations globally to achieve 99.8% network availability and 4-hour mean time to repair (MTTR) objectives.
- Maintained customer profiles in proactive notification databases so customers receive on time notifications of scheduled network maintenance activities.
- Presented opportunities for service improvement using SLA reporting prepared in behalf of customers
- Supported ~20 Account Managers to provide input for request for proposals.
- Promoted and assisted customer registration for online account management tools.
6-10 years of experience
Worked with Intel based Server design teams to understand product objectives. Directed sourcing, manufacturing, laminate material selection consistent with Signal Integrity and functional requirements. Provided complete engineering support during the product life cycle from new product introduction to the end. Products included blade servers, blade centers and rack servers.
- Recommended suppliers to commodity managers for quotations and provided support in final supplier selection, approve build structures.
- Advised on critical features and controls during manufacturing to ensure prompt product approvals during the many phases of the development cycle.
- Ensured Printed Circuit board gate did not adversely impact launch Server products.
- Negotiated cost improvements over product life spans as the yields improved. Achieved $5M in savings across many products.
6-10 years of experience
Worked with Intel based Server design teams to understand product objectives. Directed sourcing, manufacturing, laminate material selection consistent with Signal Integrity and functional requirements. Provided complete engineering support during the product life cycle from new product introduction to the end. Products included blade servers, blade centers and rack servers.
- Recommended suppliers to commodity managers for quotations and provided support in final supplier selection, approve build structures.
- Advised on critical features and controls during manufacturing to ensure prompt product approvals during the many phases of the development cycle.
- Ensured Printed Circuit board gate did not adversely impact launch Server products.
- Negotiated cost improvements over product life spans as the yields improved. Achieved $5M in savings across many products.
0-5 years of experience
Managed Microsoft Technology Adoption Program (TAP) for over 35 worldwide customers
- Achieved 15K production deployments through the customer program
- Managed planning and execution across engineering team, exe management and customers
- Launched program to customers, reviewed program objectives, and coordinated release management
- Acted as escalation point for customers
- Worked as a liaison between the product marketing and engineering teams
- Customer service support (CSS) team engagement – Prepared process documents for clients and CSS workflows, identified and fulfill training requirements of clients
6-10 years of experience
Established and administered the overall program high-level road map, policies and goals, and realized benefits.
- Executed the program and supported various ground terminal operations at a 65% gross margin.
- Provided team weekly program reporting to the division Vice-President at the executive level – program status and performance, variances, risks, issues and mitigation plans, new business development plans.
- Reduced maintenance operating costs to 22.9% below Vice-President’s goals, saving the department $2.4 million while increasing team’s readiness 16.2% through quality planned maintenance and less rework.
- Defined service requirements based on input from customer reports and systems configuration changes.
- Designed product enhancements to be included in planned releases of new products and software.
- Directed a team of 10 engineers and 1 logistics manager and managed $15 million annual revenue.
- Provided maintenance, supported and maintained over 75 satellite receiving ground terminals worldwide. Application areas include data, voice, and video, and integration in commercial and government domains.
- Wrote and priced new competitive maintenance, support, and sustainment proposals, participated in technical presentations to prospective customers, planned and led contracts negotiations and capture.
- Recognized areas of improvements and developed plans for new capabilities, and ensured adherence.
0-5 years of experience
IBM Global Services ([company name]) – Business Intelligence Center of Competency
- Accountable for budget of 1.1 M supporting multiple BRIO projects for both internal and external clients.
- Held weekly team meetings and semimonthly client calls to review current and upcoming deliverables
- Negotiated preliminary SOW and initial resource allocation with external clients on behalf of management.
- Managed team of 8 BRIO developers in matrix environment supporting projects for internal Finance, Human Resources, Global Services, and external Commercial line of businesses.
- Created and maintained customer Helpdesk scripts for Level 1 support to team.
- Awarded level promotion & monetary gift.
0-5 years of experience
Establish InfoSec and Agile process infrastructure for Apple Online Store Publishing Systems.
- Founded turnkey Information Security program from scratch, including surveys, assessment, workflow, dashboard, training and staffing to accommodate 6X increase in volume.
- Program Manager / Scrum Master for Ibuprofen Plus (browser) and Touch (iOS) projects.
- Launched and administered five JIRA / JIRA Agile projects used for Agile development, resource tracking, issue gathering and feature management.
- Built Product Central roadmap and multi-project template in JIRA and Confluence
- Customized workflows, fields, screens, templates and dashboards in JIRA and Confluence.
- Provided troubleshooting, tech support and tutorials to make teams autonomous.
Technical Program Manager Duties and Responsibilities
Specific tasks for technical program managers vary depending on the industry and types of programs being created. However, some universal job duties include:
Develop New Products Technical program managers develop new products and features to create new revenue sources and increase company profits.
Lead Design Teams Technical program managers lead hardware and software design teams to implement new programs that will create products, applications, and other projects to benefit the company.
Manage Program Progress Technical program managers keep projects on schedule and within budget. This includes cutting costs as needed, delegating more staff to work on programs, and performing other tasks to maintain project parameters.They report program progress regularly to management executives.
Track Technical Issues Technical program managers track technical issues and find solutions for program problems as they arise.
Review Code Technical program managers review test code and designs frequently to ensure that program goals are being met.
Technical Program Manager Skills and Qualifications
Technical program managers are highly detail-oriented professionals with strong leadership skills who know how to turn ideas into products. Employers hire technical program managers who display the following essential skills:
- Personnel management – because technical program managers supervise and manage design teams, strong leadership and management skills are essential
- Organization skills – technical program managers use organization skills to manage multiple facets of a large-scale project and track progress for several programs at once
- Communication skills – technical program managers use written communication skills to deliver regular program reports, and verbal communication to effectively talk to team members and monitor program progress
- Multitasking – technical program managers work on many tasks at once, which makes multitasking skills a must-have
- Time management – since technical program managers work with strict deadlines, time management is an essential component of this job
- Problem-solving skills – technical program managers use problem-solving skills to isolate and solve problems with programs to keep progress on track
Technical Program Manager Education and Training
Technical program managers must obtain a bachelor’s degree in management, business administration, computer science, or a similar field. Some employers may accept past work experience as a substitute for a formal degree. Candidates who have a combination of both education and experience are highly desired by employers. On-the-job training is provided to new technical program managers. During this time, they familiarize themselves with staff members, company goals, current programs, and company business interests. The training period varies by employer but typically lasts no more than two weeks.
Technical Program Manager Salary and Outlook
Computer and information systems managers earn a median annual income of $139,220, according to data from the Bureau of Labor Statistics. Like technical program managers, computer and information systems managers plan and coordinate activities to meet technology goals. PayScale data shows that the current median annual salary for technical program managers is $120,921. The number of jobs in this field is expected to rise 12 percent by 2026, which is faster than the average U.S. job growth rate. Most employers offer full benefits packages to technical program managers that include medical, dental, vision, disability, and life insurance coverage. Retirement plans, paid holidays, and paid vacation days are usually included as part of standard packages. Some employers give monetary benefits to technical program managers who exceed sales goals and successfully complete programs that are significantly under budget. Additional perks, such as continuing education reimbursement, are provided by some companies.
Helpful Resources
Find educational resources, job strategies, and other career tools for technical program managers using these books and websites:
International Project Management Association – visit IPMA to find certification programs, get tech news updates, and browse learning resources for technical program managers and other types of project managers
Project Management Starter Kit for Developers – learn the skills for successful project management with the tips in this book, which serves as a guide for beginning technical program managers and project leaders
Project Management Institute – use this website to find industry events, learning tools, certification programs, and useful job tips for technical program managers
Program Management in Defense and High Tech Environments – this book explains the program manager’s role and provides techniques and strategies for performing the job’s basic duties
American Management Association – discover training seminars, courses, and programs for technical program managers at AMA. This website also has a resource library, news updates, and other tools for professionals who want to succeed at their chosen career path
Handbook of Project-Based Management – use this handbook to learn practical tips for program management. The text covers skills like leadership, organization, and meeting project goals
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Technical Program Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
