Case Manager Supervisor Resume Examples

Case Manager Supervisor Duties and Responsibilities

A case manager supervisor’s responsibilities will vary depending on the type of agency they work for and what kind of service it provides, but a few core duties are usually associated with this role. Based on current listings, these are the responsibilities most often identified with this position:

Oversee Clinical and Administrative Operations Case manager supervisors are responsible for overseeing the clinical and non-clinical operations and services provided by their organization. They make sure that clients receive the proper care and service from the case manager they are assigned to.

Manage Case Files A key part of case management is maintaining client’s records in case files. The case manager is responsible for keeping client files, but the supervisor will review the files, case notes, and logged progress to ensure the client’s case is being tracked properly.

Supervise and Coordinate Services The case management supervisor will help to coordinate different services that are available and oversee therapies, evaluations, and treatment objectives that are developed by the case manager.

Supervise Delivery of Client Plans It is the responsibility of the case manager supervisor to oversee case managers as they develop plans for their clients. This can include setting schedules and routines, arranging resource, coordinating services, providing advocacy, evaluating treatments, intervening in crisis, and providing general support.

Hire and Train Case Managers These supervisors are responsible for hiring staff and checking credentials, license requirements, and certifications.

Supervise Case Managers and Program Staff The case management staff needs a leader to give them support and monitor their performance, and this is often the responsibility of the case management supervisor. They work to improve team cohesion and staff competence by providing educational resources and helping them to find work-life balance.