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Advocate Resume Samples
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0-5 years of experience
- Pinpoint the exact locations of members in distress using proprietary mapping systems, and other resources, while dispatching appropriate emergency service to them.
- Educate [company name] Membership regarding the benefits of their active policies
- Renew and upsell memberships
- Handle escalated membership issues as assigned from management
- Meeting and exceeding call processing time of a new Advocate of 6:30 with an average of 4:28
- Consistently meeting and exceeding [company name]’s “On the Go” call requirements with a 60% rating – 6% over the goal of 54%
- Average 10 calls per hour, 20% over the goal of 8 calls per hour.
- Consistently rated a Top 10 performer out of 250 advocates.
- Recognized by my management team for my soft skills and problem solving abilities
0-5 years of experience
- Transport clients to and from various locations including life/adult living skills, anger management classes, and gang intervention
- Daily route consisting of 50 + miles
- Responsible for submitting weekly progress reports and legal documentation regarding clients
- Provided individual and group counseling for juveniles
- In charge of monitoring client’s behavior
- Worked one-on-one with clients and their families and build relationships
0-5 years of experience
Serves as a liaison between the customers, pharmacists, physicians, and third party members. Works with various parties such as third party payers, providers and other pharmacies.
- Exceed departmental standards for production and quality improvement strategies, schedule adherence as well as participate in training and self-development opportunities when appropriate.
- Documents coordination of benefits and plans of care in pharmacy applications and communicates to stakeholders as needed to ensure optimal medication therapy. Partners with internal and external parties to resolve escalated issues when appropriate while acting with a sense of urgency.
- Obtains applicable financial resources, such as patient assistance and foundation grant support, to assist in covering the patient’s portion of therapy. Interfaces with revenue cycle to establish payment plans, when necessary, and coordinates communication with the patient regarding patient financial responsibility.
Advocate Duties and Responsibilities
The daily responsibilities for advocates vary based on the industry they’re in and whether they work for a company or an individual. However, the core duties performed by advocates are universally the same in spite of these variances:
Respond to Questions Advocates answer questions from clients or staff members, providing in-depth explanations.
Resolve Problems Advocates resolve problems with patients, customers, or staff members by finding effective solutions that are beneficial to both them and the company or facility.
Advise Advocates advise clients and staff members on their available options, or on specific products or services, that might be beneficial to them. This might include informing them of available community resources and providing referrals.
Access Files Advocates access customer, patient, and staff files in digital systems in order to provide individuals with information that is relevant to them.
Log Services Advocates write reports and notes from meetings to record problems and resolutions, keeping files updated with current information for each individual they serve.
Advocate Skills and Qualifications
Advocates effectively interact with people, determining the best ways to resolve their problems and fulfill their needs. Companies and individuals who hire advocates seek out professionals who have the skills necessary to perform this job.
- Customer service – advocates resolve customer and patient issues and answer questions
- Interpersonal skills – advocates interact with people of all ages and backgrounds and talk with them about sensitive issues
- Analytical skills – advocates assess individual needs and complaints, determining ways to resolve problems to provide patients, customers, or staff members with what they need
- Sales – retail-based employers look for advocates with sales skills to advise customers on available products or services, using selling techniques to promote specific offers
- Time-management – to address multiple people each day, maintaining tight schedules and deadlines
- Computer skills – to make notes in digital files, logging communications and resolved problems, and to access digital customer information
Advocate Education and Training
Most employers require advocates to have a high school diploma or equivalent for this job. Many employers prefer an associate’s degree; having this can make candidates stand out, but it is not always a hard requirement. Employers also accept work experience in place of education, and some companies hire advocates on an entry-level basis. Advocates who travel to different businesses or facility branches, or go to meetings with customers, must also have a valid driver’s license. Almost all employers provide advocates with some basic paid training. The length of the training varies depending on how much experience and education the advocate already has and by company requirements. Advocates in training study the company to gain a strong grasp of available products and services, company policies, and best practices for resolving common problems.
Advocate Salary and Outlook
Like advocates, social workers help people resolve their problems. Job data recorded by the Bureau of Labor Statistics shows that social workers earned a median income of $47,980 yearly and $23.07 hourly in 2017. There were more than 600,000 jobs for social workers in 2016, a number estimated to rise by 16 percent through 2026. This is much faster than the national job growth average. PayScale shows that advocates earn a median hourly income of $15.57. Advocates who are hired by companies or facilities for full-time shifts receive benefits packages that include health, dental, vision, and life insurance. Retirement planning is typically also provided. In addition, advocates receive paid holidays and vacation days. Advocates who work for themselves as independent contractors do not receive benefits and assume primary responsibility for their healthcare and other insurance needs.
Helpful Resources
These books and websites contain helpful resources for advocates who want to learn more about the job and advance on this career path:
The Customer Advocate and The Customer Saboteur: Linking Social Word-of-Mouth, Brand Impression, and Stakeholder Behavior – Read this book for an overview of what it takes to be an effective customer advocate.
National Association of Consumer Advocates – Look for professional development packages, browse the training library, and learn more about advocacy in general at this website for consumer advocates.
Advocate Marketing: Strategies for Building Buzz, Leveraging Customer Satisfaction, and Creating Relationships – Discover strategies for succeeding as an advocate through marketing techniques with the tips in this book. National Association of Healthcare Advocacy Consultants – Find upcoming conference dates, explore professional development resources, and get news updates for healthcare advocates at this website.
So You Want to Be a Patient Advocate?: Choosing a Career in Health or Patient Advocacy (Health Advocacy Career Series) (Volume 1) – Find out what it takes to be a patient advocate and how to get the most out of this career using the tools in this book.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
