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Case Worker Resume Samples
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0-5 years of experience
Utilized Connections ACS state program for notes documentation for a case load of 17 clients, 24 children within caseload
- Conducted up to 7 home visits weekly to for the welfare of their foster child
- Notified supervisor if the welfare of the child was in danger
- Open new ACS cases and met ACS workers for child welfare
- Conducted meetings with biological and foster parents to identify their needs of recourses for efficient parenting
- Supervised parental visits as well as participated in monthly staff meetings
0-5 years of experience
Provided transportation and supportive services to 40 seniors for medical and dental appointments, grocery shopping and other necessary trips.
- Documented interactions with seniors on a daily basis in company reporting system.
- Coordinated each year with team in qualifying seniors for the Utility Assistance Program.
- Attended weekly meeting with social worker to discuss senior needs.
- Provided resources to help seniors live safe and independently in their homes.
0-5 years of experience
Designed financial budgets for clients and provided recommendations to improve clients’ finances
- Designed projected budgets for clients with agreed upon changes
- Educated clients on requirements for the program
- Imputed clients’ financial information into computer system
- Determined and assigned the terms for loan repayment or approval for grant
- Processed clients’ files and scheduled appointments
- Assisted in reception area, answered multi-line phone system
- Responsible for understanding and interpreting the standards and guidelines for each financial assistance case
- Maintained clients’ privacy rights
- Obtained and reviewed necessary documentation and verification for each program related to the clients’ specific circumstances
0-5 years of experience
Serves as the Installation non-clinical Case Worker for the Exceptional Family Member Program (EFMP) and manages services that include intake, identification, assessment, evaluation, tracking and referral of eligible family members enrolled in the EFMP.
- Serves as a liaison to and works closely with health care professionals on access and provision of available services and resources at the command to ensure best possible care in accordance with community, national and Marine Corps standards.
- Facilitate referrals to appropriate specialists. Assists in identification of community resources. Manages and monitors the member’s progress from enrollment and access to services. Personally contacts each assigned EFMP family case upon notification of assignment to offers support services.
- Participate in meetings between Marine families and special needs support professionals to develop the Individual Education Plan (IEP). Assists families in assertively pursuing rights to resources available to them.
- Maintains a detailed and consolidated portfolio of services for special needs families at the command and in the local community. Participates in coordination and execution of special needs camps, support groups for EFMP families, special events and workshops coordinated by the EFMP.
- Establishes and maintains a case file for each assigned EFMP family that includes the Installation Support Privacy Consent Form and detailed contact notes. Caseload consisted of a minimum of 220 clients.
6-10 years of experience
Responsible for performing a variety of duties related to the facilitation of Family Preservation/Family Reunification services to ensure that parent and child needs are identified and met.
- Responsible for providing a range of home-based services beginning with a comprehensive assessment to identify family strengths, resources and needs.
- Assist in developing a mutually service plan between social worker and family which identifies goals and strategies for achieving them.
- Make referrals to parent training and education resources that address appropriate discipline, parenting skills and child development.
- Link clients to other services offered by the county and community.
- Advocacy, if necessary, to help the family obtain the services they need.
- Assist in providing education and training that focus on communication, household management, budgeting, finding and keeping a job, consumer awareness, personal care and other practical skills.
0-5 years of experience
- Provide treatment to families identified by legal center needing case management services
- Completed intake interviews and family assessments with parents and youth to identify needed services.
- Provided realistic short and long term goals with each family assigned to case load
- Refer youth to various rehabilitative programs within the agency or surrounding Lawndale area
- Host quarterly parent meeting to educate care givers on reasonable expectations in regards to service choices and options
- Coordinate bi-monthly in-person visits with each youth assigned to caseload
- Attend court / school hearings to advocate on families behalf
0-5 years of experience
Researched documents, assets, and probate of Medicaid beneficiaries estates
- Effectively worked and maintained a variety of cases with accurate notes
- Professionally interacted with attorneys, insurance companies, providers, and family members
- Prepared required correspondence, liens, claims, and other related documents
- Handled phone inquiries promptly and with courtesy
0-5 years of experience
Prepared documentations and finished all reports within timeline.
- Identify client needs, and provided appropriate services accordingly.
- Maintained accurate and complete records of all necessary paper work regarding the case.
- Submitted medical evidence provided by client, facilities, and doctors.
6-10 years of experience
Authorize family treatment contracts and quarterly/semi annual reports addressing family’s participation and progress in treatment.
- Initiate all juvenile court-involved interaction for the family.
- Maintain a caseload of children who have experienced moderate to high-risk abuse or neglect by providing long-term case management and evaluation services.
- Provide ongoing evaluation thru family and team meeting to discuss and review the child’s and family’s strengths and stress factors.
- Based on individual assessments of the child’s best interests recommend reunification, separation, and/or adoption.
- Terminate cases where families have completed treatment contracts.
6-10 years of experience
Provides enrollment assistance and LAHIPP program information over the phone to beneficiaries.
- Verifies documents and investigates presence of health care coverage for Medicaid recipients/households that qualify for the Health Insurance Premium Payment (HIIP) program.
- Provide ways to improve the quality of the benefits to the customers by researching trends in health benefits, analyzing data, reaching conclusions and working with management to reach a solution.
- Maintain a daily system of providing timely and accurate information required to move cases through the verification and case management process.
- Complete appropriate periodic reports for supervisory and managerial personnel.
- Handles phone inquiries, enrollment issues and beneficiaries promptly with courtesy.
- Enters all collected data into appropriate computer system to determine eligibility.
- Verify insurance
6-10 years of experience
Conduct assessments, develop individual program plans, set goals with clients, and make referrals based on areas of need
- Monitor clients’ compliance with program rules and account for their whereabouts in the community
- Keep accurate and detailed records of case management and clients’ progress
- Encourage and help clients become more positive, productive, and pro-social members in the community
0-5 years of experience
Contact clients and references frequently to obtain and verify information needed to approve services.
Maintain accurate, up to date comprehensive and confidential files and records.
Schedule appointments for clients using automated scheduling system.
- Refer customers to a variety of community service resources.
- Complete monthly reports of customer and case worker activities within the district while meeting deadlines.
- Provide financial assistance to socially and economically disadvantaged individuals through various agency programs while providing quality customer service.
- Assists clients in filling out applications forms and verifying information to be correct.
- Prepares folders and maintains records of new clients
- Operates computer system, Bridges, to enter and retrieve data and type correspondence and reports
- Answers phones giving accurate directions or information to clients in a professional manner.
0-5 years of experience
Provided medical and social interpretation services for patients and health care professionals in hospitals, clinics and DSS offices throughout Baltimore and Frederick County, including interpreting clinic procedures, health information, medical treatment and lab results
- Interviewing clients and their family members to obtain information about their social, emotional, and financial situation.
- Managing caseloads of a confidential and private nature
- Connecting families to treatment programs
- Scheduling appointments for clients.
- Ensuring that all information on file is up to date and correct.
- Maintaining accurate and complete case notes and client records.
0-5 years of experience
Provide intake and basic assessment for clients in need of emergency shelter.
- Provides counseling and supportive service to customers.
- Assess intake information to determine eligibility of person and identify relevant supportive services.
- Write action plan and documents outcomes.
- Makes referrals to providers to outside to assist clients transition towards self-sufficiency.
- Provide social work focused case management services for customers.
0-5 years of experience
As a caseworker for [company name] some of my duties included:
- Monitoring at risk students that are placed on probation.
- Work closely with probation to assure these students remain on task.
- Daily visits to the home of the students, speaking with parents.
- Link students to proper services needed in the community.
- Transported students to and from school, appointments.
- Completed treatment plans, family development plans, and case notes.
- Sought out ways to prevent students from falling deeper in the system.
0-5 years of experience
- Monitor and manage a caseload of twelve clients by making visits the homes of foster parents and birth parents
- Attend all court hearings and schedule service plan review meetings to assess goals
- Supervise visits between birth parents and children
- Prepare court reports, FASP’S, and Permanency hearing reports
- Make referrals and manage contacts with all service providers
- Proficient in the use of Connections database
0-5 years of experience
Primary focus is to provide protective care and supportive services to abused and neglected children.
- Investigate suspected child abuse and neglect complaints.
- Intervene in crisis situations.
- Develop a case plan to establish goals, objectives, and tasks.
- Provides counseling and guidance to clients.
- Recruit and train families, conduct home studies and family assessments
- Document all case work activities
- Develop and prepare court reports for custody hearing.
0-5 years of experience
- Works with clients and families to determine need for and encourage psycho-educational classes, and social service related appointments.
- Participates in interventions to increase sustainability for people with mental illness.
- Documents all levels of progress for each case.
- Coordinated team meeting with clients’ support system in the community and professional work force.
- Travels as required for home visits and other community activities.
0-5 years of experience
- Design and implement mental health services as indicated by individual client treatment plans.
- Participate in treatment planning and mental health assessments.
- Deliver psychotropic medication training and monitoring.
- Meet with clients within the community to deliver mental health services.
- Record results and process of services according to Medicaid and billing requirements.
- Meet and exceed monthly MRO weekly billing quotas.
0-5 years of experience
- Conduct comprehensive assessments with individuals and families to identify strengths and areas of need.
- Interpret rules and regulations regarding eligibility and funding for range of programs.
- Assist clients in developing individualized case plans, including specific goals and success strategies.
- Support clients in achieving short and long-term goals throughout the term of the case plan.
- Provide referrals and connections to other service providers.
- Maintain and works with various funding allocations.
- Coordinate services and conducts outreach with partner agencies in the community.
- Develop financial literacy curriculum for individual and group sessions.
- Conduct 1:1 financial coaching and group financial literacy workshops to promote financial stability throughout Coconino County, Arizona.
0-5 years of experience
- Provided case management services
- Coordination of care with external parties
- Provided updates as needed to Department of Children and Families
- Hosted and conducted treatment meetings
- Responsible for developing individualized treatment plans
- Provided group, individual and family therapy
- Responsible for medication management of the clients in the program
- Ensured that work was compliant with EEC regulations
0-5 years of experience
Identify client’s needs to coordinate client’s care services.
- Formulate treatment plans to help clients meet their needs.
- Formulate referral process.
- Execute client recruitment.
- Utilize program’s key community agencies and connect clients to these agencies.
- Strong experience providing quality customer service to clients.
- Wide Knowledge of academic standards, admissions policies and communication techniques.
- Ability to learn complex regulations and to provide information to clients.
- Advocate on the client’s behalf with external parties, such as legal, educational and health services.
- Master Salesforce software to perform administrative duties, such as compiling and maintaining case files.
- Provide clients with a unique holistic care approach.
0-5 years of experience
Counsel individuals with dual diagnosis
- Execute weekly reports on progress and behaviors
- Conceptualize treatment groups
- Prepare patients for discharge into a community setting
Caseworker Duties and Responsibilities
Caseworkers advocate for the people under their care. They try to understand each situation and provide useful ways of solving problems. While actions will vary by the nature of the Caseworker’s specific position, here are some of the core responsibilities we’ve uncovered from looking at multiple job postings:
Follow Organizational Protocol Organizations have specific ways of doing things, often following government regulations. Caseworkers must know procedures and follow them. They complete necessary paperwork to serve as documentation and as a point of reference for the future.
Coordinate Client Care Helping people often involves input from several different sources. Caseworkers look at all this input and make it work together for the good of the client. For instance, a teenager in a mental health program may have appointments with doctors, family counseling sessions and work to complete for school. A Caseworker would make sure the client is showing up for each thing and see where conflicts might occur.
Write Client Reports Caseworkers write reports on how action plans are working out. They note details such as when someone is released from a substance abuse program, when he or she is expected to check in and how the person is faring back at home. Caseworkers also may be called upon to provide information to others in places such as court or school.
Provide References to Services People may not realize the various options available to help with a problem. A family struggling to make ends meet, for example, may not be aware of things such as free lunch programs, immunization clinics, reduced-cost childcare or child tax credits. Caseworkers look at their needs and point out groups and programs that offer assistance.
Caseworker Skills
Caseworkers tend to be patient, empathetic people capable of interacting with a wide variety of people who are facing challenges. They are caring problem-solvers dedicated to improving the lives of others. Other qualities that good Caseworkers possess include:
- Being respectful and non-judgmental regardless of circumstance
- Multitasking to handle the demands of various cases at the same time
- Communicating clearly for clients to understand what is going on and their options
- Listening to get a clearer picture of what truly needs to be done
- Remaining calm in the face of stress and obstacles
- Following through projects from start to finish
Caseworker Salary
The median annual salary for Caseworkers, categorized by the BLS as Social and Human Service Assistants, is $31,810. Lower-paid caseworkers earn about $20,800 a year, and the highest paid make in excess of $50,600 a year. Caseworkers in the District of Columbia, California and Connecticut (tie) and Nevada make the highest median salaries in the U.S. – $39,780, $37,590 and $35,580, respectively.
Caseworker Resources
Is becoming a Caseworker right for you? Learn more about the challenging, yet rewarding, field of human service through these publications and organizations:
National Association of Social Workers – This organization, which has been around since 1955 and today has more than 120,000 members, is a go-to place for information on human services. The website offers insightful, up-to-date articles on aging, child welfare, race and ethnicity, behavioral health, LGBT issues and other subjects of interest to professionals. Check out the “careers” section for intros to various jobs in the industry, resume help, licensing requirements and continuing education possibilities.
Becoming a Caseworker by Learning Express – An introduction to casework and its role in the field of human services, this 250-page guide serves as a “how to” reference. But besides practical information on what Caseworkers do and how you go about becoming one, the book features career advice and insight from real Caseworkers. Readers leave with a better grasp of the occupation and if it would be a good match for them.
Council for Standards in Human Service Education – For aspiring Caseworkers with questions regarding the training needed for the job, this national board may be of help.
Child Protective Services: A Guide for Caseworkers – This online manual put out by the U.S. government “examines the roles and responsibilities of child protective services (CPS) workers, who are at the forefront of every community’s child protection efforts.” Readers will gain a better understanding – and appreciation – of how Caseworkers make a difference.
Social Work Network – Ready to network and learn from peers? This LinkedIn Group has more than 61,000 members dedicated to helping one another as they all try to help the world.
Social Services Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
