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0-5 years of experience
Provided direct coaching to professional League of Legends players from various cultural backgrounds.
- Managed a team of support staff to effectively maximize team outcomes.
- Overhauled management dynamics, leading to unprecedented success of team.
- Created branding strategies that helped build team community around the brand making them the 4th most adored team in the LCS.
0-5 years of experience
Accurately reviewed hospital charts through Medi-Tech to assess appropriateness of patient admission
- Established and maintained positive relationships with referral sources within the community
- Collaborated with Case Managers to ensure appropriate length of stay under Medicare and managed care guidelines
- Educated patients and their families regarding services of our skilled nursing facility
0-5 years of experience
Conducted needs assessments of clients affected by disaster, designs and presents training on a variety of topics to a team of 152 disaster volunteers.
- Ensured a safe and responsible environment and a clear understanding of the legal responsibilities for our volunteers by ensuring that each disaster cycle service volunteers was trained and certified to respond to local and national disasters.
- Built and grew relationships with 20 community partners within the Hillsborough County territory.
- Strengthened the Disaster Action Team, Sheltering Team, and the USF Disaster Action Team Club by coaching and building a “best practice” training module for the response directive.
0-5 years of experience
Established and maintained relationships with medical professionals, nursing facilities, discharge planning and other programs that refer to hospice.
- Promoted hospice unique programs and services in accordance with corporate policies and procedures.
- Secured referrals on behalf [company name]s.
- Performed periodic market analysis, identified and targeted new and existing referral sources and updated management regarding activities, opportunities and medical community changes.
0-5 years of experience
Generated patient referrals by establishing professional relationships with referral sources.
- Developed relationship-building strategies for identified services.
- Actively established and maintained market awareness throughout local service area.
- Created or participated in a venue in order to meet potential clients.
- Generated appropriate patient referrals by establishing and maintaining professional relationships with all referral sources.
0-5 years of experience
Conducted face-to-face visits in community with high risk patients within 24 hours of intake referrals.
- Collaborated with the interdisciplinary team in the treatment plan and facilitates implementation.
- Provided supportive counseling and crisis intervention to patients and their families/significant others.
- Assessed patient’s baseline and determined patient’s coping skills, support systems, needs and barriers.
- Facilitated referrals to appropriate agencies, i.e. [company name] mental health and ER services.
- Responsible for monthly outreach presentations to educate community of Mobile Crisis services.
- Received monthly social service trainings relevant to best provision of services to patients.
- Maintained daily comprehensive case notes on patient in medical management system.
0-5 years of experience
Attending monthly, local New York City Housing Authority (NYCHA) and community board meetings
- Planned and organized senior center visits in the 27th district and offering constituent services along with notary services
- Verbally communicated with other local, state, and federal agencies to obtain and process information for the 27th district constituents
- Created monthly newsletters with the Assemblyman’s updates in Albany and in the district
- Helped update an existing constituent tracking system by adding over 1,000 new constituents to keep them informed on their issues and news in their community
- Filling out and notarizing income tax affidavits for Elechester housing residents
- Helping organize health fairs and flu shots for District 27th residents
- Translating in Spanish for local community residents in District 27th
- Answering phone calls with constituent’s complaints and defining their needs by analyzing the data and pinpointing their resources
0-5 years of experience
- Developed and maintained key relationships with physicians and long term care facilities to increase referrals and admissions
- Positively impacted patients and their families by providing and managing their overall care and supervising all members of care team
- Educated healthcare professionals and families regarding all aspects of end of life care
0-5 years of experience
- Promoted the services of Caring Hospice to medical professionals in nursing homes, doctors’ offices and hospital settings, as well as any other potential referral sources in the community
- Developed professional relationships with healthcare providers and acquired hospice referrals
- Served as liaison for the Caring Hospice team and referral sources
- Obtained new contracts between the nursing home facilities and Caring Hospice
- Arranged for community educational programs and conducted annual in-services with existing contracted facilities
- Attended monthly sales meetings and developed new sales initiatives and strategies
0-5 years of experience
Managed the Embassy newsletter
- Managed the Resource Center including terminals used for guest access to Internet
- Updated Embassy information resources for distribution and CLO website
- Collected personnel data and reported it to offices in Washington, D.C.
- Assisted the Regional Security Office in collecting school security details
- Disseminated security information to the Mission community
- Organized social events to boost community morale in a stressful environment
6-10 years of experience
Largest not for profit hospice in Texas with hospital affiliations with Harris Methodist, Huguley, Arlington Memorial and JPS Hospitals.
- and recruiting members for advisory board.
- Consistently call on an average of 12 calls a day identifying how to make customers successful, strategic planning with the ability to prioritize key accounts.
- Public presentations to medical communities to include hospital staff, physicians, long term care, and educating patients and families on hospice.
- Strong understanding of the healthcare system and how it affects hospitals, physicians and long term care.
- Work as a liaison between clinical and non-clinical teams to achieve goals.
- Active participant in developing committee which helps increase employee satisfaction survey scores.
0-5 years of experience
Effectively communicated and assessed concerns with families the procedures and policies of excessively truant students.
- Handled multifaceted clerical tasks (e.g., data entry, filing, and records management).
- Quickly and effectively solved school and home-related challenges.
- Maintained a good rapport with hundreds of parents/families of students in the community.
0-5 years of experience
Successfully coordinate and execute parent and community engagement events to boost the schools’ morale and build a positive community presence.
- Daily reach out to 50+ parents and community partners to maintain strong relationships and create partnerships.
- Consistently cater to the needs and wants of the student and parent body and liaise information to increase engagement and enrollment efforts.
- Successfully initiate and manage the schools’ first ever social media campaign.
- Responsible for the creation and distribution of all parental engagement correspondence.
0-5 years of experience
Coordinates day to day human services operations for assigned multi-service center.
- Processed mail for the entire building.
- Managed schedule for community group meetings with internal and external partners
- Provided direct administrative support to human service manager
- Developed and trained community volunteers.
- Managed monthly calendar of events for eligibility outreach.
- Conducted monthly presentations to staff members and outside partners.
- Maintained database of information for outside partners.
- Worked closely with managers on report and budget deadlines.
0-5 years of experience
Plan, implement and manage individualized patient centered plan of care reflective of patient’s goals and support for self-management.
- Monitor and support patient adherence to behavioral, medical and psycho-social related goals.
- Collaborate with multidisciplinary team to appraise patient’s behavioral health status and remain abreast of necessary treatments, procedures, medications and continuing care requirements.
- Conduct patient outreach and engagement activities to assess on-going emerging needs to promote continuity of care and improved health outcomes.
- Educate patients as well as support systems on signs and symptoms of decompensation, relapse prevention and stress reduction in an effort to diminish hospitalization.
- Facilitate access to necessary social service entitlements and community resources.
- Participate in weekly inpatient rounds to evaluate delivery of patient care.
0-5 years of experience
Develop and maintain professional relationships within the healthcare community
- Work closely with Physicians, Case Managers, Hospitals insuring timely and quality patient care
- Implement business development strategy through training/in-services for healthcare providers in various settings: skilled nursing, assisted living, board and care facilities, hospitals, home health agencies and physicians offices.
- Involved in various cultural Community Outreach Programs including Spanish and Vietnamese Programs
- Support Admissions team with clinical situations as needed
0-5 years of experience
Met and/or exceeded census goals every month of territory management
- Develop and implement a plan for building strong working relationships with the community, hospitals, physician practices, skilled nursing, assisted living and personal care homes, senior centers and churches to generate new leads
- Negotiate service contracts for skilled nursing homes and other providers
- Plan, market and execute community events within referral sources and community based healthcare businesses
- Maintain ACT Management database daily
- Conduct screenings of potential patients to determine clinically eligibility
- Create and Lead caregiver supports groups within the community
0-5 years of experience
[company name] is a human rights organization that fights to give
individuals amnesty for inappropriate convictions.
- Held key responsibilities for establishing new members.
- A voice for the organization, how it was structured and how the funds were being spent.
- Making the public aware of the human right abuses that
- Recruited volunteers and other community workers.
- Trained new incoming peers.
0-5 years of experience
Educates the direct and surrounding communities on [company name]
- Markets to various hospitals, physician offices, skilled nursing facilities, and wound care clinics
- Attends community health care events to promote Landmark
- Coordinates and attends physician luncheons
- Tracks attendance of neighboring hospitals
- Assists in the creation of marketing materials
- Orders marketing supplies for the facility in a timely manner
0-5 years of experience
Establish and maintain professional relationships with referral sources, including nursing homes, assisted living facilities, hospitals and physicians. Represent the agency in community events in an assigned territory.
- Educate case managers, discharge planners and other appropriate referral sources of the many benefits of hospice care.
- Represent the company and its services in a professional and responsive manner. Interact with patient care management and staff in a team fashion consistent with the teamwork culture.
- Maintain standards of high quality customer service in compliance with federal and state regulations and guidelines.
0-5 years of experience
Act as a Liaison between [company name] and the Community to communicate and advocate a variety of information on various health issues.
- Advise and advocate for individuals in the communities with updated information on various health issues
- Demonstrates positive attitude in office setting with colleagues, partners, and in work duties
- Utilize educational experience to serve on community committees designed to benefit community residents
- Work collaboratively with executive administrator in compiling reports for quarterly meetings
- Organize and handle logistics of setting up meetings for a large number of attendees
- Responsible for organizing and keeping current data for various quarterly and monthly community meetings
- Maintain and manage documentation in multiple databases
- Utilize our collaborative partners to connect our community members to helpful resources
0-5 years of experience
- Responsible for managing all business accounts with potential referral sources
- Leads marketing and community outreach strategies
- Ensures all paperwork is in regulatory compliance upon admission
- Responsible for assessing and coordinating all admissions into the skilled nursing facility from the hospital setting
- Maintains a knowledge of current market trends
- Develops and maintains relationships with professionals in the health care field to assist in driving business
0-5 years of experience
- Establish and maintain relationships with key referral sources including, but not limited to, hospitals, physicians, assisted living facilities, and nursing homes.
- Function as liaison to assigned accounts and performs hospice consults.
- Function in customer relations capacity to resolve problems.
- Coordinate with community organizations and providers to organize/sponsor community events.
- Conduct presentations and promote hospice & palliative care services throughout the community.
- Assist leadership in developing annual plans for general community outreach and education to external audiences.
- Formulate approaches, policies and programs to promote better understanding and utilization of hospice and palliative care services to underserved populations.
6-10 years of experience
Strengthen school and community relationships by recruiting business partners
- Promote publicity for parental involvement through workshops, events, and volunteering
- Work cooperatively with the school district, administration, and staff to establish working relationships
- Seeks additional funds to support the district mission, including special projects and proposal writing
0-5 years of experience
- Cultivate and maintain relationships with local community leaders and organizations to promulgate Neighborhood Care and bring resources to our guests through different methods including: tours, presentations, attending community meetings/fairs and involvement in events such as the Annual Dragon Boat Festival
- Develop successful activities like the Afternoon Tea to encourage continuous dialogue between Neighborhood Care staff and guests
- Coordinate with different vendors, organizations and Neighborhood Care staff to provide workshops and events such as Yoga, Tai Chi, Chinese Dance, massages, medically related workshops and special events
- Create and distribute the monthly activity calendars, flyers and promotional items to the community to showcase Neighborhood Care
- Update the Neighborhood Room schedule for community and internal usage
10+ years of experience
- Prepare weekly updates for Production Manager on where each Producer was in the
- Co-wrote scripts when requested.
- Track and submit bills for all productions. Resolve customer issues with billing concerns.
- Responsible for producing and acquiring content for local cable channel designed to serve and entertain the community.
- Establish relationships with non-profit and arts community to acquire video content produced by the organization.
- Produce original programming highlighting community members and organizations with a positive message.
- Create internal sponsorship opportunities in conjunction with external organizations need for funding and publicity.
0-5 years of experience
Participate in recruitment activities for the GROW study.
- Be well connected in the community for purpose of identifying resources for obtaining lists of potential research participants.
- Familiarity with and regular attendance at community events to promote GROW.
- Assist with the tracking of difficult to reach families by providing updated contact information.
- Make phone calls to families for recruitment, retention, and other stated purposes.
- Document and track phone calls
- Work closely with the GROW staff and provide updates of his/her progress.
- Assist in identifying potential providers, facilitators, and participants for the GROW study.
- Attend scheduled Community Liaison meetings.
- Adhere to all Vanderbilt and GROW rules and guidelines.
0-5 years of experience
- Prepare and advise councilmember on legislation affecting Council District VII. Issues include, but are not limited to, fireworks ban, Federal land grants and real property tax relief.
- Synthesize digests for councilmember analyzing bills and resolutions for committee and Council meetings.
- Serve as representative for councilmember at neighborhood board meetings, City functions, community events and honorary certificate presentations.
Community Liaison Duties and Responsibilities
No two community liaisons are exactly alike, as specific duties vary from employer to employer. However, after analyzing online job postings, we identified several core duties and responsibilities common to the job:
Serve as a Point of Contact The community liaison is a personal contact for an organization’s clients or customers. They help orient people with new programs. For example, community liaisons in schools might make phone calls and home visits to students and families. In other settings, they meet clients individually and offer them advice or provide referrals to services. Reinitiating contact with employees, community members, or clients that need follow-up is another key responsibility.
Connect Special Populations with Services Many community liaisons work for healthcare agencies that cater to the needs of specific populations, such as the disabled or the elderly. In healthcare, liaisons provide help by connecting patients with long-term care. They also connect special populations with government services or community support programs.
Hold Community Outreach Meetings Community liaisons schedule outreach meetings with local community members to discover their issues and concerns. Following a community meeting, a liaison will often write reports to share insights with the organization they work for. They may conduct further research and organize follow-up meetings with certain community leaders – like politicians, businessmen, police, doctors, and local neighborhood influencers – to spread their message.
Handle Marketing and Fundraising Activities Promoting grassroots marketing initiatives is a key task for community liaisons. They perform marketing and sales-related functions such as hosting events, making presentations, calling clients. Their marketing activities help develop strong and lasting relationships on behalf of their organization.
Manage Community Public Relations Interfacing with communities and openly representing an organization among pubic officials, businesses, other agencies, news outlets, and the general public is another responsibility of community liaisons. They also take charge of planning, preparing, and distributing written press releases. Overall, a community liaison’s goal is to increase public awareness of their organization’s activities in favorable way.
Community Liaison Skills and Qualifications
Community liaisons have a passion for helping others and speaking with groups. Employers typically seek candidates with a minimum of two years’ experience conducting community outreach and coordination. The following skills are essential to getting the job done:
- Community relation management – knowledge of a local community’s needs and the ability to interview others to get needed information are essential qualities
- Conflict resolution – community liaisons are often responsible for identifying the root cause of disputes and using negation tactics to encourage resolution
- Public speaking – community liaisons need strong public speaking skills to present at public and private meetings
- Marketing – promotional skills are essential for community liaisons to effectively share their organization’s message with a local community
- Interpersonal skills – a critical duty of community liaisons is building trusting and effective partnerships to facilitate engagement and outreach. To do this, they must be able to quickly relate with many different types of people
- Administrative skills – it is common for community liaisons to perform general administrative duties as assigned
- Writing skills – creating documentation and written reports is common for community liaisons
Community Liaison Education and Training
It is common for community liaisons to have a bachelor’s degree; however, many employers accept candidates with a high school diploma and relevant experience. Related bachelor’s degrees for this field include sociology, political science, social work, or public administration. Many community liaisons start their careers as administrative assistants and work their way up to higher positions.
Community Liaison Salary and Outlook
The median annual salary for community liaisons is $40,261. The lowest 10 percent of earners make less than $28,000, while the highest 10 percent of earners make more than $58,000. The Bureau of Labor Statistics projects that employment of community workers (such as liaisons) will grow 18 percent through 2026. Increasing populations of elderly individuals and those suffering from various addictions will fuel this demand.
Helpful Resources
We searched the web to find the best industry resources to help you continue exploring a career as a community liaison. From industry groups to well-known books, this list is packed with opportunities to learn, connect, and engage:
Building Powerful Community Organizations: A Personal Guide to Creating Groups That Can Solve Problems and Change the World – discover how to run engaging community meetings, raise funds, and recruit and motivate people as a community liaison with this practical, step-by-step guide
Public Relations Society of America – sharpen your public relations skills as a community liaison alongside 21,000 of the nation’s leading public relations and communication professionals
National Organization for Human Services – this national network for community service professionals offers educational tools, events, and grants to help you further your career
American Public Human Services Association – this membership network for human-serving organizations provides community service workers with career opportunities
The Community Leadership Handbook: Framing Ideas, Building Relationships, and Mobilizing Resources – gain community liaison skills and learn how to bring people together to make change from a 20-year community relations veteran
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
