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Patient Advocate Resume Samples
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0-5 years of experience
Provided initial point of contact for patients seeking care for cancer. Assessed situation through active listening and questioning and guided patient into initial sales cycle
- Responded to all patients and chatters regarding treatment options and questions about Cancer by providing smooth transition for them in moving closer to treatment with CTCA.
- Worked with other members of empowerment team, helping patients achieve appointment and treatment goals and translating into organization meeting goals.
- Established and gained rapport with potential clients, enabling them to make decision to seek treatment with CTCA.
- Ensured that every client was served regardless of treatment decision in keeping with organizations reputation for excellence.
- Created and maintained complete and accurate records via CRM, providing accurate information for all team members.
- Increased ongoing knowledge base by both departmental and personal research to better serve clients.
- Delivered and exceeded established departmental goals, demonstrating dedicated performance.
0-5 years of experience
Patient Advocate helping people all over the nation acquire prescription medications from government sponsored programs for those without insurance.
- After one month with the company showed highest conversion rate for qualifying patients that met federally required criteria to be enrolled in various programs.
- As top performer in advocacy to patients, converted over 70 patients weekly out of an average of 200.
- Handled personal, financial and medical information as per HIPPA regulations.
- Assisted in customer service with patients and also processing patients paperwork.
0-5 years of experience
Followed up with Doctors offices via patient request
- Received coverage for medically necessary DME under patient’s insurance
- Verified Diagnosis codes Medical Necessity on prescriptions
- Scheduled patient doctor’s appointments, verified medical records, performed EOB with Medicare
- Exceeded 10 lead goal by achieving 16-20 leads daily
0-5 years of experience
Assisted with scheduling patient appointments via phone calls for various clinics
- Outbound calling or answer general inquiries
- Maintained goals for all expectations for quality service
- Provided information for patients for use of health system internet
- Provide assistance for department/internal inquiries
0-5 years of experience
- Under general supervision, followed established protocols to schedule patient appointments for specified practice groups and multiple locations.
- Performed new patient registration; updated registration and insurance information.
- Responded to telephone inquiries from all callers, following established protocols for prescription request and messaging.
- Acted as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs while providing efficient, effective customer relationship management.
- Acted as a trainer responsible for providing support to new trainees through mentoring, observation, and feedback.
- Valued member of the contact center’s heart walk committee, wellness committee, and the employee advisory committee.
0-5 years of experience
As a patient advocate I assisted patients in finding free and affordable medication through patient assistance programs from the leading pharmaceutical companies.
- Took calls from patients who needed assistance in obtaining their prescriptions because they didn’t have insurance or couldn’t afford their medication
- Screened patients to make sure they were eligible for assistance
- Assisted in the training of new representatives
0-5 years of experience
- Cultivate a proactive approach to patient service excellence in the Emergency Department to establish outstanding service practices with minimal recovery for patients.
- Responsible for administering continued education training to staff and leadership on facility specific customer service program focused on maintaining excellent patient relationships.
- Consulted directly with former CFO to produce and maintain Patient Portal program to ensure continual compliance with the federal government’s Meaningful Use Initiative.
- Orchestrated a Development Training Program to educate and instruct new hire Patient Advocate employees focused on building customer service skills and enhancing patient experience.
- Manage, coordinate, and monitor daily phone calls to discharged patients, thereby increasing patient satisfaction scores quarterly.
- Present monthly data to leadership team on patient satisfaction improvements within Emergency Department and updates on future initiatives.
0-5 years of experience
- Took over 30 inbound calls a day
- Scheduled for UCLA pediatric doctors for general pediatrics and sub specialties
- Trained to deliver expert customer service and care
- Cross trained in taking informational calls for various hospitals, including Johns Hopkins, Baylor, and New York Presbyterian
0-5 years of experience
Received “exemplary” and “exceed expectations” ratings on all performance reviews. Cited for excellence in interpersonal communications, teamwork, flexibility and reliability.
- Sensitive to the Special Needs population, with daily tasking.
- Skilled at daily assement of vital signs.
- Commended for multitasking abilities; frequently assigned to many students, with various special needs.
0-5 years of experience
- Complete screening assessments for referred patients for Medicaid eligibility and Social Security.
- Collect and verify insurance benefits for patients using State Systems and Commercial insurance website. Upload insurance information to hospital system for billing purposes.
- Document screening results and all patient and provider interaction in database system.
- Assist patients with apply for Missouri and Kansas Medicaid programs and contact state monthly though phone or email to inquire about updates on submitted applications for patients until decision of denial or approval has been determined.
- Complete referrals to disability department for assistance with applying for Social Security benefits.
0-5 years of experience
- Interact with patients on a regular basis, to ensure patient satisfaction.
- Facilitate communication between patients and doctors offices, combining patience and determination to troubleshoot patient issues.
- Maintain organization while updating a high volume of patient records, including experience in EMR.
- Develop a daily agenda to prioritize tasks, ensuring every patient has their needs met in a timely manner.
0-5 years of experience
- Screened patients to see if they might qualify for Medicaid, Social Security disability, and Marketplace programs
- Submitted applications, completed the initial interview and obtained requested verifications
- If denied, prepared hearing packets and attended appeal hearings
0-5 years of experience
- Responded to incoming customer calls to provide information and assistance related to claims and benefits.
- Maintains productivity standards as measured by monthly productivity reports and average monthly accounts per day.
- Assists patients with difficult billing issues and researches patient’s accounts problems to ensure timely resolution.
- Actively participates in quality improvement team meetings.
- Receive payments and maintain worksheet payment records.
6-10 years of experience
- Oversee daily office operations of 50+ employees
- Event planning, including associated travel and international arrangements
- Supervised social media marketing strategies
- Closely collaborated with management team to make necessary improvements
- Served as liaison between the finance, IT, and marketing departments
- Continuously review customer feedback
- Managed executive calendar and coordinated weekly project meetings
- Continually maintained and improved the company’s reputation & positive image in the markets served
- Experienced with Eclinical Works software
0-5 years of experience
- Advocate for the employees, patients, families and visitors to assure satisfaction, safety and minimize possible financial losses.
- Guide employees and patients through the hospital process to assure satisfaction and create a great experience.
- Daily patient rounding
- Assist patients with concerns and issues by communicating with appropriate team members, resolving concerns and discussing trends with management
- Attend monthly In-patient Satisfaction and Employee Satisfaction Meetings
- Create new processes as needed
- File grievances as needed
- Recovery service as needed
- Create and send out employee newsletter bi-weekly
- Present service excellence PowerPoint presentation in monthly orientation, engaging and motivating employees.
10+ years of experience
- Oversee all operations and functions of commander’s Customer Relations Program and serves as commander’s advisor on customer satisfaction.
- Provide guidance regarding patient advocate and customer service program. Perform performance reviews. Serve as final escalation point before issues are forwarded to Deputy Inspector General.
- Monitor daily military treatment facility’s compliance with Air Force and clinic policies and procedures.
- Plan, organize, direct and coordinate all resources to monitoring and analysis of medical group key processes relevant to customer relations, serving as focal point.
- Review dissatisfaction trended in customer comments, internal and external surveys.
- Collect and analyze data and information through available resources to evaluate for improvements in patient access.
- Gather, direct, and report data used in responses to congressional inquiries, wing commander action lines, and inspector general inquiries.
- Determine customer needs and desires through use of written and verbal customer survey results.
- Proficient in the operation of all computers systems
0-5 years of experience
Incoming calls to fill medications
- Pricing of medication and taking payments
- Set up Internet options for online order
- Handle medical insurance claims pricing medications
10+ years of experience
- Oversee all operations and functions of commander’s Customer Relations Program and serves as commander’s advisor on customer satisfaction.
- Provide guidance regarding patient advocate and customer service program. Perform performance reviews. Serve as final escalation point before issues are forwarded to Deputy Inspector General.
- Monitor daily military treatment facility’s compliance with Air Force and clinic policies and procedures.
- Plan, organize, direct and coordinate all resources to monitoring and analysis of medical group key processes relevant to customer relations, serving as focal point.
- Review dissatisfaction trended in customer comments, internal and external surveys.
- Collect and analyze data and information through available resources to evaluate for improvements in patient access.
- Gather, direct, and report data used in responses to congressional inquiries, wing commander action lines, and inspector general inquiries.
- Determine customer needs and desires through use of written and verbal customer survey results.
- Recommends process improvement initiatives and participates in Quality Improvement Program
- Proficient in the operation of all computers systems
0-5 years of experience
Greeting patients
- Check In / Check Out
- Posting
- Scheduling appointments
- Filing
- Answering multi line phone system
- Balancing and maintaining cash drawer
- Verifying insurance coverage
- Scanning Insurance cards and Photo ID
- Determination of income for Sliding Fee Scale
0-5 years of experience
- Supporter and motivator of patients and their newborn(s)
- Unit secretary duties
- Updated educational opportunities
- Flexible with scheduling and assignments
- Assisted with newborn car seat installation and positioning of baby- meeting patient’s needs
- Assisted with breastfeeding
- Newborn nursery care
- Postpartum care and support with c-section and vaginal deliveries
- Computer charting
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
