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Accounting Assistant Resume Samples
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0-5 years of experience
Sustained SOX documentation for procure to pay cycle; ensured departmental documents were up to date with current processes and controls; withstood internal and external audit scrutiny.
- Ensured proper approvals in accordance with levels of authority, timeliness of payments in accordance with T&E, invoice and credit card terms.
- Interfaced with IT to devise automated processes for AP department.
- Adjusted, printed and mailed 1099s without receiving a B notice.
- Controlled vendor master file.
- Performed over 8,000 yearly ACH/Check/T&E payment transactions with 99% accuracy rate; initiated international wire transfers.
- Attained discounts for prompt payments; processed up to 2,000 invoices monthly.
0-5 years of experience
Assisted in preparing monthly financial statements by updating journal entries and depreciation/amortization schedules
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into the accounting system
- Reconciled monthly statements and related transactions to verify vendor accounts
- Researched financial data and trends of major corporations in the water industry
- Organized data into multiple spreadsheets that streamlined the data in a clear and concise manner
- Analyzed financial statements and computed ratios to determine the performance of Korean and international water corporations
0-5 years of experience
Supported accounting processes and procedures by ensuring incoming vouchers, checks, and other forms of payment were appropriately applied to accounts payable, accounts receivable, and other core accounting functions. Verified expense reports, credit memos, and payment transactions following company standards using Prophet 21 Accounting software
- Initiated all collection activities including telephone calls and emails through Microsoft Outlook
- Performed monthly bank reconciliations checking general ledger amounts and verifying that the amounts matched with the financial statements, including assets, liabilities, expenses, and revenues
- Created, maintained, and distributed accounting documents, records, and reports using Microsoft Excel
- Scanned and remotely deposited checks through our bank’s Web-based portal
- Assisted the VP of Finance with monthly, quarterly, and year-end closings using Prophet 21 software and Excel spreadsheets. Used computerized-dispatch to distribute service tickets to the technical staff based on skills, availability, and urgency
- Performed computer input of bi-weekly payroll of 25+ employees through Fidelity’s Web-based Payroll Application portal. Tracked and maintained employee’s vacation time and sick time utilizing Microsoft Excel
- Educated and advised new employees on group health plans, voluntary benefits, and 401(K) retirement plans
0-5 years of experience
Daily duties include: preparing and entering journal entries, bank reconciliations, fixed asset accounting, restricted funds accounting, HR administration, assistant to CFO and Controller, payroll reconciliations, accounts receivable
- Maintained $26 Million Fixed Assets Records
- Prepared year-end adjusting journal entries from cash to modified cash basis.
- Promoted from Accounts Payable Clerk to Accounting Assistant.
- Implemented upload system for payroll and general journal entries
0-5 years of experience
Prepare account reconciliations, aging reports, and revenue projections for month-end closing
- Organize and ensure all supporting documentation for internal and external financial audits
- Manage, create, distribute, and edit agency purchase orders and maintained accurate manager communications
- Recorded and processed current administrative payable costs outside of the company’s internal A/P system.
- Updated and collected on intercompany and direct account receivable past due invoice accounts.
- Approved and pushed through employee expenses and electronic funds transfer for the global company projects.
0-5 years of experience
Processed Accounts Payable invoices; packing slips; and receipts for vouchering;
- Contacted vendors to reconcile statements;
- Managed day to day activates including gathering and distributing mail;
- Audited Process Sheets to validate standard costs;
- Prepared supporting documentation for customer tooling audits;
- Identified and tagged fixed assets, including updating the companies’ electronic records;
- Maintained clean and organized files by keeping all accounts payable records up to date. Updated the physical filing system;
- Facilitated clean and organized office spaces through movement of unnecessary boxes to proper storage locations.
0-5 years of experience
Performed accounting duties and monthly, quarterly and annual closings, prepared tax forms
- Created a worksheet for management to facilitate tracking of budgets and forecasts
- Managed vendor accounts, generated checks
- Coordinated a proposal on a new business opportunity with the FAA
- Delivered market research on technology collaboration opportunities for business development
- Generated and implemented a tracking system for vacation time and medical information, entered
- Maintained contract files by updating with frequent amendments
- Administered company document control repository on the Microsoft Sharepoint Server
0-5 years of experience
Created semi-monthly invoices and charged customers with debited amounts
- Performed data processing and manipulation from multiple sources to perform analysis and generate reports using MS Excel
- Processed and recorded accounts payable and accounts receivable, updated data entries
- Collect, compile and analyze data from various databases for statistical analyses
- Prepared bank deposit slips for deposited checks and cash
- Managed inventories record and created monthly reports to customers
- Managed incoming and outgoing shipments and answered telephone inquiries from customers
0-5 years of experience
Processed payment of local quarterly taxes and sales taxes.
- Prepared and enter payroll related entries into the general ledger.
- Maintained full accounts payable cycle to include the timely, accurate processing of invoices, expense reports, credit memos and payment transactions.
- Coordinated all accounts receivable functions for over sixty customers to include generating invoices, posting payments, processing customer credits and rebates, maintaining chargeback system, collections and resolving disputes in a professional and timely manner.
- Calculated and processed customer sales rebates, administration fees and process monthly commission for the sales team.
0-5 years of experience
Assisted with and handled accounts payable, accounts receivable, billing, and collections.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments, and adjustments.
- Assured accounts payable were adequately recorded and prepared payment checks.
- Prepared monthly bank reconciliation statements.
- Recorded and reconciled monthly credit card expense transactions.
0-5 years of experience
Operated computer program with accounting software such as Quick Books to record, stored and analyzed information.
- Classified, recorded, and summarized numerical and financial data to compiled and keep financial records, using journals and ledgers or computers.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Received payment such as bank cash, checks and vouchers and recorded receipts for services.
- Debited, credited, and totaled accounts on computer spreadsheets and databases, using specialized accounting software.
- Reviewed figures, postings, and documents for correct entry, completeness, accuracy, and revised and resolved discrepancies in accounting records.
- Performed administrative and clerical duties such as word processing, data entry, faxing, coping, managing files and records and processing paperwork.
- Operated typing, adding, calculating, or billing machines.
6-10 years of experience
Verified and entered vendor invoices, generated vendor checks and verified monthly vendor statements.
- Maintained accounts receivable documentation, generated aging reports and performed collections on past due accounts.
- Balanced batch summary reports for verification and approval.
- Conducted month-end balance sheet reviews and reconciled any variances.
- Performed monthly bank reconciliations for 13 companies.
- Reviewed entries to ensure accuracy of the G/L.
- Corrected errors by posting adjusting journal entries.
- Maintained inventory pricing.
- Supervised three employees assisting with A/P and A/R.
- Generated income statement and balance sheet reports.
0-5 years of experience
Accurately paid bills using QuickBooks bill entry.
- Analyzed daily sales reports for trends and discrepancies.
- Reconciled bank statements and posted cash and check bank deposits.
- Posted general ledger, accounts receivable and payroll journal entries.
- Addressed and resolved business property tenant issues or questions.
- Audited Point Of Sale POS System using Team Viewer software.
- Billed business tenants for utility usage.
0-5 years of experience
Assisted the Business Manager with the financial functioning of the institution.
- Actively managed all accounting activities on 1275 inmate’s Prisoner Money on Deposit (PMOD) account.
- Successfully posted county and federal jail checks to the appropriate inmate’s PMOD account.
- Accurately prepared and balanced daily deposits for the PMOD and Canteen accounts.
- Consistently wrote and issued checks to other institutions, vendors, and county courts.
- Conducted routine audits of accounting information that was input into the DOC ITF Accounting System.
- Effectively resolved any discrepancies in a timely manner.
- Prepared month-end reporting including the closing of transferred or released inmates, travel expenses for released inmates, court ordered payments, vendor invoices, and canteen closeouts.
- Monitored the canteen inventory using the DOC Network Apps Accounting System.
- Compiled, maintained, and processed the canteen’s invoices and accounts payable in a timely manner.
- Reconciled the PMOD and Canteen account at the end of each month.
0-5 years of experience
Processed purchase orders and created invoices and matched it against the EDI and sent it out to the customers
- Processed over 50 invoices daily in the QuickBooks for Manufacturing
- Created, and processed bills and sent them out to the vendors
- Prepared documents for 2014 audit
- Helped with administrative works as transferring calls, printing, faxing and answering product questions.
0-5 years of experience
Applied incoming cash receipts into excel to provide commission statements for our sales representatives
- Entered financial data in preparation for end of the month financial statements
- Worked closely with accounting managers regarding accounts payables and accounts receivables
- Analyzed, verified, updated and corrected source documents
- Reconciled and managed monthly credit card statements
- Coded and batched invoices in a timely manner
- Resolved vendor inquiries and proceed expense reports for sales team
- Evaluated and communicated potential trend problems with solutions to managers
- Resolved purchase order discrepancies
0-5 years of experience
- Conducted bank account and general ledger reconciliations and analysis such as cash, fixed assets, accounts payable, accounts receivable and inventories on a monthly basis to identify any error and make adjustments.
- Produced monthly sales reports by using Microsoft Excel to collect, analyze, and summarize information to highlight merchandise trends to ensure customer demands were met.
- Prepared monthly adjusting journal entries and quarterly financial statements.
- Performed complete year-end accounting close process.
0-5 years of experience
Organized business receipts, checked original documents, entered data into the accounting system, raised
invoices, processed revenue, costs and expenses in purchasing and selling business
- Produced monthly management accounts and managed ledgers using Excel
- Monitored progress toward daily, weekly and monthly goals
- Handled inquiries from other departments and customers
0-5 years of experience
- Created budget reports, variance analyses, cash flow analyses and profit and loss statements for management
- Administered various accounting functions, including billing, accounts receivables and payables and job costing
- Analyzed financial information and prepared reports to help in management decision making
- Bank reconciliation and preparing general ledgers
- Consistently produced results beyond the expectations of supervisors in the areas of financial analysis
0-5 years of experience
- Performed Accounts Receivable duties; Confirmed payments and applied to relevant invoices.
- Collected payments from customers; Followed up with customers to resolve payment issues.
- Maintained daily general journal entry in ERP system, provided multiple reports to manager.
- Created invoices, customers statements, produced reports to customers on a regular basis.
- Processed sales order and purchase orders; generated packing slips in timely manner.
- Managed and planned business trip itinerary for staff needed to utilize the travel expenses.
0-5 years of experience
Acted as Accounts Payable backup and assistant, as well as reported directly to CFO
- Assisted with processing of monthly company credit card statements and expense reports.
- Handled expense report and credit card tracking for selected principals
- Prepared Business license applications & renewals.
- Filed SAM and other city/government entities registrations & renewals.
- Managed company cell phone (software, usage, users, equipment, changes and updates) account(s).
0-5 years of experience
Handled accounts payable/receivable functions
- Contacted vendors regarding invoicing issues, payment problems, and discrepancies
- Maintained employee personnel files, recruitment files and hourly time records.
- Supervised and checked physical conditions of the plant, and arranged painting, repairs, furnishing, and fixture
- Prepared purchase requests, and monitored contracts for accuracy of information
- Submitted monthly reports regarding the expenses and cash book balances
- Processed payroll for employees on bi-weekly basis and maintained employee banking information with accuracy and confidentiality
0-5 years of experience
Process Daily Sales and prepare deposits
- Maintain organization to ensure accuracy
- Communicate effectively with customers and staff to promote a positive environment
- Continuously & accurately manage $2,000+ cash daily
- Maintain organization to ensure accuracy
- Continuously & accurately managed $8,000+ cash daily
- Motivated a team of an average of 40 employees for time management and customer satisfaction excellence
6-10 years of experience
Analyzed, aggregated, and recorded financial/billing activities while building customer rapport and maximizing the satisfaction of each client during and after the sales and delivery of healthcare/pharmaceutical items.
- Reduced Outstanding Receivables by resolving billing and payment issues. Identified delays, monitored account balances, invoiced clients, maintained billing documentation, generated monthly statements, and implemented payment plans to secure total amounts from patients/caregivers.
- Verifies the accuracy of data for appropriate coding.
- Monitored Aging Reports and Financial Histories to make strategic recommendations to management for write-offs and collections.
- Verified the Insurance Benefits of Patients. Submitted preauthorization requests to determine coverage. Calculated and communicated reimbursements and patient out of pocket responsibilities.
- Assist an accountant with reconciliations of assigned Accounts Payable general ledger accounts to relevant subsidiary ledgers and submitting to supervisor for review.
- Ensure timely data entry, interfaces, and operational reviews into Accounts Payable subsystems for Recurring Vouchers
- Recording and analyzing transactions affecting Accounts Payable accounts in the general ledger and preparing relevant reports for management.
- Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices.
- Respond to all vendor and customer inquiries. Reconcile vendor and customer statements, research and correct discrepancies.
0-5 years of experience
Assisted the financial manager in auditing accounting certificates and original vouchers of auto parts and recorded the correct transaction amounts
- Managed the daily accounts receivable process and filed documents according to schedule
- Performed monthly cost accounting analysis
- Assisted manager with budget creation and reported results to operating department
0-5 years of experience
Assistant to Controller/Accounting Director and Assistant Accounting Director
- Responsible for preparing monthly journal entries and posting them on MAS90 as well as to prepare financial reports that consists of the Balance Sheet, Cash Flow Statement, 3 month forecasts, departmental data, room type analysis, hotel comparison, etc.
- Audited ledger, general/daily cashier report, food & beverage report, and daily sports revenue report
- Reconciled hotel credit card transactions, and employee medical and life insurance deductions
- Responsible for clearing payments received with Accounts Receivable for City Ledger accounts
- Successful in clearing unbalanced Housekeeping inventory from books coordinating with Housekeeping staff (i.e. Uniform Inventory) – a long-term problem for [company name]
0-5 years of experience
Assisted with entering accounts payable/receivables
- Updated weekly payroll using excel spreadsheets
- Printed out reports, organized papers, and electronic files
- Verified invoices and filing
- Calculated, prepared, and issued bills, invoices and account statements according to established procedures
0-5 years of experience
Responsible for maintaining account receivables aging for customers, receiving incoming customer payments, entering cash receipts and processing bank deposits.
- Enter and prepare invoices for billing to client, assist in monthly reports for projects managers to review and approve.
- Ensure completeness and accuracy of invoices in terms of name of concerned parties, product description, quantities and maintains records of invoices prepared and received.
- Assisted Director of Finance with creating and updating spreadsheets, database reporting to ensure the accuracy and relevancy of all data.
- Developed open and supportive communications to team by providing support to account managers and account coordinators.
0-5 years of experience
- Resolved accounts receivable and accounts payable issues in a timely manner.
- Processed approximately 100 invoices per month to appropriate general ledger accounts utilizing QuickBooks.
- Calculated and prepared weekly payroll for approximately 15 employees.
0-5 years of experience
Assisted accounting manager in the preparation of the month end financial statements including balance sheet and income statement.
- Updated purchase orders and customers invoices on a daily basis using QuickBooks software.
- Posted daily transactions on a general ledger such accounts payable and accounts receivable.
- Formatted reports in Excel from accounting system and proofread all documentation for accuracy and integrity of data,
- Invested in the investigation of customers’ complaints regarding invoice billing, delivery or shipment errors and provided resolution to issues.
- Coordinated with vendors to resolve issues regarding material pricing.
0-5 years of experience
Ensured the timely and accurate billing of all patients who were treated for chiropractic care.
- Managed outstanding and overdue medical payments and collections.
- Responsible for verifying health insurance and keeping up-to-date patient records using NaviNet and MediSoft.
- Led the implementation of HIPAA medical office standards, assured all were adhered to in daily office activities.
- Coordinated daily activities of the front office, managed patient scheduling.
- Facilitated a well-organized doctor/patient interaction to create a highly efficient patient care process.
- Used knowledge of sports supplements and effects to provide customers with supplements based on individual needs.
- Helped maintain high level of office productivity through efficient scheduling and membership acquisition.
0-5 years of experience
Updated QuickBooks for all companies under [company name], reported financial status to supervisor and CEO.
- Enhanced leadership and communication skills through developing and maintaining internal controls.
- Explored hotel supporting websites Backpackonline, InnCenter, and Translink, responsible for chargeback to customers.
- Gained exposure in the decision making process by attending management’s weekly meeting.
- Verified cash inflow from hotels, contacted vendors to update A/P and negotiated favorable terms, and filed documents.
- Received a full-time offer as an accounting assistant after successfully completing three months of internship.
0-5 years of experience
Assumed all accounting duties while main accountant was on maternity leave.
- Created and implemented a billing system that allows multiple approval levels.
- Installed and maintained a $10,000 inventory system that had an ROI of 3 months.
- Using cost accounting skills, was able to change the paradigm of the eye bank senior staff into a contract model that is more beneficial to all eye banks involved increasing revenue monthly.
- Developed a paper-less system that saves time and money.
- Decreased time between invoicing and payment by 20%.
0-5 years of experience
Process $1.5 million a month in billing to various business units, both domestically and internationally.
- Assist monthly with consolidated function P&L statements and metrics.
- Manage and maintain the billing system for the department, including updating staff, rates and projects.
- Various journal entries as needed.
- Reconcile the revenue account to the billing system.
- Various ad-hoc reports for vice-presidents as requested.
0-5 years of experience
Performed various office duties concentrating in accounting.
- Reconciled bank statements
- Recorded daily sales for each restaurant in checkbook and guarantee all items balance (checkbook register against Excel spreadsheet)
- Inputted billing statements into computerized billing system
- Assisted in numerous office duties as requested
0-5 years of experience
Responsible for invoicing items through Quickbooks and filing once complete
- Reviewed and input bills accurately into Quickbooks
- Determined shipping/freight costs and rebates using formulas including profit margins and vlookups in Excel
- Field customers billing questions via Outlook email and over the phone
- Assisted account manager for any duties necessary
0-5 years of experience
Handled various responsibilities in this position and gained firsthand exposure to accounting and management responsibilities
- Entrusted with preparation and processing of various documents including Purchase Orders, Invoices and Contact payment documentation
- Ensured accurate information management, record keeping as well as data entry
- Managed official filing and managed the invoice monitoring system
0-5 years of experience
Retrieved Settlement amount via Internet from Visa/MasterCard, Discover and Amex
- Monitored credit card transactions, prevent uncharged transactions and refund duplicated transactions
- Acted as liaison between customer and banks on disputed transactions.
- Managed accounts payable/receivable, records Journal Entries & General Ledger, reconcile bank statements and maintain an accurate bookkeeping balance.
- Charges and billing of claims to various insurance companies, following up claims status.
- Other assistance to the operations of the Company as needed.
0-5 years of experience
- Audited expense reimbursement reports and prepared weekly manual checks
- Assisted with payroll processing and transitioned from ADP PC Payroll to ADP PayEx
- Provided administrative support for HR and Accounting departments
- Audited benefits invoices and notify carriers of discrepancies
- Organized and mailed tax/finance materials
- Enrolled new hires into elected benefit plans
0-5 years of experience
Handled daily bank reconciliations
- Responsibilities included inputting tenant accounts receivables, troubleshooting account software, maintaining tenant receivables, inputting daily deposits.
- Prepared and submitted monthly delinquent reports, building reports and budgets.
- Handled collections with tenants.
- Managed tenant process from start to finish, including setting up all new leases, pre-screening all prospective tenants, preparing and processing background investigations.
- Entered payroll timesheets and processed their payroll
0-5 years of experience
Verifying and updating banks for retail outlets, front desk staff, and restaurants resort-wide
- Reconciling tips for 60-80 employees
- Preparing and verifying deposits for multiple accounts
- Ensuring balanced journal entries are completed daily
- Responsible for maintaining a balanced safe at all times
- Assisting employees with use of change counter machines
0-5 years of experience
Record Client invoices, process disbursements and resolve discrepancies into Focus
- Reconcile balance sheets monthly including accounts payable/receivable and inventory
- Process employee data for new hire, changes and additional earnings into the payroll system
- Prepare Federal, State and Local taxes monthly on the EFTP and ATX systems
- Resolve issues for Clients related to government inquires
- Assist accountants with tax return preparation, generate1099 and W-2 forms
- Ensure regulatory compliance to periodic tax inquires, information reporting and other correspondence from the IRS
0-5 years of experience
Experience using automated financial software; Accounts Payable and Receivable, working in Quickbooks 2013 Pro
- Prepare Quarterly and Annual Projections and P&Ls
- Responsible for 401K reports, distributions and matches
- Assisting with HR: processing new hires
- Experience with the reconciliation of bank accounts;
- Experience identifying discrepancies in financial reports and obtaining clarifying information via written/oral communication
0-5 years of experience
Uploaded lock box check lists and images daily from several bank accounts
- Imported lock box check lists into an Access based Accounts Receivable System
- Broke down lockbox deposits for several accounts
- Applied cash from the lockbox and ACH payments daily
- Maintained unapplied payment percentages within the company requirements.
- Maintained the responsibility for unapplied payments and lockbox bookkeeping accounts in assigned areas.
10+ years of experience
Analyze store level auditing results and respond to inquiries from stores
- Communicate scheduled inventory information to over 500 stores per month
- Interconnect regularly with inner office employees, department managers and district managers
- Sort, code and process equipment inventory and store expense invoices
- Research invoice issues and communicate with vendors to resolve
- Prepare reports on consolidated usage, variance, cost margin and guaranteed margin
0-5 years of experience
Responsible for collecting necessary documents and adjusting rate for customer invoicing to ensure 100% accuracy.
- Receive and maintain, including filing and coding, carrier documents and insurance information for all deliveries on a daily basis.
- Matching carrier invoices with checks and with receivables to make certain that all invoices are billed accurately and in a timely manner.
- Maintain a database of all accounting dept. contact information for more than 250 customers.
- Cover front desk reception on a weekly basis, including switchboard and visitor sign-in.
- Training and supervising temp workers in the accounting dept. Provide performance feedback as necessary.
0-5 years of experience
Process payroll for 20+ employees weekly, calculate incentives and bonuses
- Prepare crew workers for their daily jobs, Inventory: 10+ trucks daily, Workshop weekly
- Process EOM Accounting Reports/Bank Recs’, follow up on discrepancies and research expenses
- Documented 2 prior years of accounting from gas receipts to every check that was written
- Interview possible candidates for employment positions as crew members
- Hand wright all checks and organize all accounts receivable/payable
0-5 years of experience
Managing a full scale company accounting book averaging in revenue of $8.0 million: prepare journal entries, adjusting, and closing entries, reconcile and analyzing General Ledger accounts, research and correct account discrepancies, prepares monthly financial statements, and credit card processing
- Process and consolidate customer and vendor invoices, and resolve outstanding payment issues
- Prepare bank deposits, post daily check and sales order invoices, and cash receipts, wires, and credit card to customer accounts
- Process, analyze, and monitor Accounts Receivable aging report to initiate collection process
- Prepares and processes vendor invoices into the Accounts Payable system and manage payment process such as wire transfers and checks processing
- Responsible for company sales tax reporting to Board of Equalization, and property tax to the county, and issuance of 1099 reports to independent contractors
- Assist with payroll, internal audits, and accounting/ finance projects in supporting the operation
- Maintain, adjust, and reconcile accurate inventory records
0-5 years of experience
Process more than 200 invoices, expenses report and payments request weekly using QuickBooks.
- Apply cash receipts and prepare bank deposits daily
- Process time cards and provide benefit administration support
- Create customer statements to update the status of their accounts monthly
- Reconcile cash and credit card accounts monthly
- Respond to vendor and customer inquires to resolve issues and accounts
- Set up new vendors profile and assist in preparation of 1099
0-5 years of experience
Prepared 428 simple to complex tax returns for individuals and small business per tax season
- Operated computer programmed with creative solution accounting software to record, store, and analyze information
- Compile, sort and verify the accuracy of data before it is entered
- Enter payroll into Paychex software.
- Pay bills using Quick Books
Customer Assistant Duties and Responsibilities
Job duties for customer assistants vary widely based on their industry and the needs of the hiring company. However, there are several core duties that are the same for all types of customer assistants:
Answer and Make Phone Calls Customer assistants receive incoming calls and make outbound calls to customers.
Resolve Customer Problems and Complaints Customer assistants provide answers to customers’ questions and address the problems and complaints they have. This includes providing technical support, explaining how products work, and resolving issues for customers who are unhappy with their products, services received, or the amount they were billed.
Maintain Customer Records Customer assistants record information in customer files, keeping these records up-to-date regarding communication, resolved problems, paid bills, and other relevant customer account information.
Collections Customer assistants set up payment schedules with customers who have yet to pay their bills and reach out to customers to collect money on past due accounts.
Keep Work Areas Clean Customer assistants keep their own work areas clean and organized. They also keep customer areas looking neat and attractive.
Train New Staff Members Customer assistants provide basic training to new staff members to show them how to address customers properly and how to manage customer problems and related issues.
Customer Assistant Education and Training
Customer assistants must have a high school diploma or GED to pursue this career path. Employers are more inclined to hire customer assistants with past work history in a customer service role or within a customer-oriented job of some type. Customer assistants receive training materials and on-the-job training sessions under the supervision of a manager. This training period allows customer assistants to become familiar with company procedures and policies, practice resolving customer issues, and learn to manage customer accounts properly. The training period varies by company and industry but typically ranges from one to four weeks.
Customer Assistant Salary and Outlook
Employment data compiled by the Bureau of Labor Statistics (BLS) shows customer service representatives earn a median pay of $15.53 hourly, or $32,300 annually. Customer service representatives and customer assistants perform many of the same job tasks, and in some companies the titles are interchangeable. The BLS estimates that jobs for customer service representatives will rise 5 percent by 2026. Full-time customer assistants receive basic health insurance benefits that do not typically include dental and vision coverage. In retail- and collection-oriented companies, customer assistants may also receive monetary bonuses for meeting company profit goals and quotas.
Helpful Resources
Use these resources to find job opportunities and learn the skills and strategies that customer assistants need to succeed in this career:
Customer Service Training 101: Quick and Easy Techniques That Get Great Results – learn the basics of delivering great customer assistance with this in-depth guide that serves as a crash course for all customer service professionals who provide service face-to-face, over the phone, and online
Customer Service Institute of America – CSIA maintains an up-to-date blog that offers frequent content for customer service professionals in all industries. This website also provides a newsletter to keep professionals updated on important information and an events calendar of upcoming customer service seminars and similar gatherings
Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer – this book contains hundreds of tips for customer assistants and customer service professionals of all types, including information about providing service online, avoiding conflict with customers, and satisfying customer needs
The Magazine for Customer Service Managers & Professionals – CSM provides constantly updated content for customer service professionals, particularly those in a leadership role, as well as career opportunities and a forum for customer service professionals to connect and communicate with each other
Customer Service Skills for Success – learn all the aspects of delivering great customer assistance with this book, which is full of examples of real-world customer issues and techniques for managing customer problems, as well as helpful examples of common situations customer service professionals face
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Accounting Assistant
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
