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Associate Director Resume Samples
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0-5 years of experience
A Registered Investment Advisor Firm that develops and delivers comprehensive financial plans to military service members (active and retired), federal employees, and civilians; company has $20B in assets under management.
- Directed business development and marketing efforts in 30+ field offices in the northeast with locations ranging from Virginia to the New England states; formerly managed the west division from Texas to Guam and Europe.
- Consulted and guided senior executives through a strategic business development and market planning process and formulated comprehensive action plans for growing business practices and maximizing revenue.
- Established two-way communications between field leaders and the marketing team, acting as a single point-of-contact for internal personnel and external stakeholders.
- Increased west division new money revenue credit from $4.9M to $5.2M from 2012-2013.
- Won two field service awards for driving brand awareness and increasing sales.
0-5 years of experience
Develop and execute recruiting strategies across graduate programs. Lead recruitment events in cities throughout the world, presenting to candidates in over 30 cities and 8 countries.
- Singlehandedly managed corporate outreach initiative, gaining access to employees at top corporations throughout DFW in order to increase part-time enrollment
- Increased percent of women enrolled in program from 22% to 36% in 2.5 years
- First contact for all admissions inquiries, domestic and international, ensuring prompt and clear communication and excellent customer service
- Assist in the selection process of 125 students from 600 applicants per year
- Initiated numerous analytics reports including travel effectiveness reports, information session analysis, and admissions committee decision assessment to guide decision-making at all levels
- Created numerous strategic improvements including a weekly data report, a thorough communication plan for candidate interactions, an application process map, a student directory, and a quarterly staff meeting designed to enhance cross-functional sharing and inter-program awareness
0-5 years of experience
Managed a team of 14 Admissions Associates to ensure effective and efficient transfer, evaluation, and processing of student applicants, at times 50 plus associates.
- Promoted to Team Lead within 1 year (4/2009), and to Associate Director 6 months later (10/09)
- In the last 4 Quarters my team over achieved our Application to Enrollment with 68% on a goal of 57%, my enrollment to sit was 65% on a goal of 68%. Top performing team for Q1, Q2, of 2010 and Q1 of 2012
- Administer progress report cards, disciplinary actions when needed. Coached in conversion knowledge, overcoming objections trainings. Motivated and helped my associates to maintain focus with the task at hand
- Conducted phone pre-screenings, interviews, hired and dismissed employees as needed
- Monitored day to day production, Oversaw data collection and management functions related to Admissions records.
- Supervised and trained my associates to become future leaders, in the process becoming their mentor. Developed, planed, and implement short- and long-range goals with them
- Used independent judgment to managed and impart confidential information. Able to make administrative/procedural decisions and judgments. Negotiating skills.
0-5 years of experience
Managed a team of 14 Admissions Associates to ensure effective and efficient transfer, evaluation, and processing of student applicants, at times 50 plus associates.
- Promoted to Team Lead within 1 year (4/2009), and to Associate Director 6 months later (10/09)
- In the last 4 Quarters my team over achieved our Application to Enrollment with 68% on a goal of 57%, my enrollment to sit was 65% on a goal of 68%. Top performing team for Q1, Q2, of 2010 and Q1 of 2012
- Administer progress report cards, disciplinary actions when needed. Coached in conversion knowledge, overcoming objections trainings. Motivated and helped my associates to maintain focus with the task at hand
- Conducted phone pre-screenings, interviews, hired and dismissed employees as needed
- Monitored day to day production, Oversaw data collection and management functions related to Admissions records.
- Supervised and trained my associates to become future leaders, in the process becoming their mentor. Developed, planed, and implement short- and long-range goals with them
- Used independent judgment to managed and impart confidential information. Able to make administrative/procedural decisions and judgments. Negotiating skills.
0-5 years of experience
Led a team of 12 supervisors and 130+ front line coordinators in the direct fulfillment of products and services for Enterprise and Government customers processing over 50K transactions monthly
- Facilitated cross functional project team to develop strategy and align processes focused on improving customer experience; including Service Level and internal quality measures
- Improved quality of order processing by 2.0% improvement annually
- Reduced unplanned shrink to 23%, 43% improvement annually
- Reduced absenteeism by 3.6% improvement annually
6-10 years of experience
Led sales teams marketing wireless data and voice solutions to premiere corporate and government accounts
- Achieved a 250% increase in sales by redirecting focus on a voice centric approach to selling sophisticated wireless data products and applications
- Increased market share penetration from 15% to 40%
- Negotiated and closed over 50 new major and national contracts
- Renewed 95% of existing client base to multi-year contracts
- Focused on applications for healthcare, public safety, manufacturing, and transportation
- Business Sales Manager as a direct report who managed an additional team
0-5 years of experience
Oversees resources, projects and deliverables for corporate initiatives
- Forecasted and manages annual budget (cost center manager) of $2.1 mm to improve employment expense, client travel and tools and resources needed to maintain high level of client service
- Implemented approach to revenue generation for projects, products and features
- Presented business cases for various projects to the Pricing Committee, Investment Decision Council and other approving bodies
- Developed strategy, communication and marketing approach for new products and processes
- Provided strategic direction and management for team member’s career growth and mastery of job responsibilities
6-10 years of experience
Responsible for project management (waterfall and agile methods), resource allocation, and managing budgets of custom software solutions throughout the entire software development life cycle. Managed a staff of 9 people which included Oracle developers, QA analysts, and technical leads; team is based out of Stamford CT and Nodia India. Evaluated and approved all project framework deliverables. Interfaced with business stakeholders and IT management to set priorities and balance competing needs. Coordinated with development teams to provide accurate estimates to business users and IT management. Forecasted service demands in order to anticipate staffing levels and personnel skill requirements. Coordinated with application support and operation teams to resolve daily production issues. Partnered with the business to conduct ad hoc analysis. Actively managed career growth of staff through informal and formal performance reviews. Established goals and direction for the development team that were aligned with corporate objectives.
- Scrum Master for all Back office project, responsible for running daily scrum, backlog grooming and story elaboration meetings.
- Managed the upgrade and consolidate BackOffice Oracle database from 9i to 11g.
- Managed the Acxiom data integration for email and print campaigns. Designed data pulls from our internal system to use by the Acxiom Rapidus email deployment tool.
- Provided the Business user a view into reporting base on client (Client Activity Reporting). This allowed Synapse to provide our clients custom reporting and billing.
- Supervised the batch Client on-boarding process, ensured timely turn-around of WTX maps for batch integration of customer orders.
0-5 years of experience
Responsible for all Return of Title IV processing. Minimize institutional exposure to federal findings by ensuring timely returns and disbursements.
- Interpret and apply all related federal policies to ensure procedural compliance.
- Manage Federal default rate including development and implementations of effective borrower communications and management tools.
- Dramatically improved quality and quantity of files maintaining a 100% auditoria review
- $200K+ in Federal loans & grants weekly (35% over goal) for programs and services for individual students.
- Actively contributed to the company that received recognition for being the most efficient, productive out of all of our 5 campuses.
10+ years of experience
Responsible for the development and supervision of a team of event and concert managers, sales associates, event coordinators, production assistants and summer interns that plan and implement both private and public events held on the 92 acre campus. Also manages all other operational and administrative functions of the department.
- Prepared and managed multiple annual budget(s) of up to 2 million.
- Provided strategic leadership for Earned Revenue programs and initiatives.
- Represented guest services unit on cross-functional workgroups and strategic planning.
- Provide over sight and direction on average of 325 events a year from small private gatherings to complex public events hosting upwards of 40,000 people.
- Designed a myriad of events such as birthday parties, weddings, fund-raisers, holiday-themed public events, community gatherings, professional conferences, concerts and cultivation tours.
- Worked with facilities supervisors to improve operational functionality of utilities and event spaces for increased bookings and usability.
- Created healthy vendor relationships resulting in smooth contract negotiations. The outcome of these relationships often reflected in in-kind donations assisting in both financial and mission-related efforts.
0-5 years of experience
- Collaborated with Guggenheim Partners Investment Management to transition management of Sun Life (U.S.) Invested Assets
- Developed a comprehensive yield analysis to support ongoing pricing for initial product launch – first year sales exceeded $1B
- Conducted Industry Peer analysis for CIO: assessed deviations in allocation, credit risk, sector & duration to that of [company name]
- Supported liquidity management through analysis of short duration investments and asset/liability cash flow projections
- Performed credit analysis & prepared investment memorandums for private debt transactions assessing transaction structure, pro forma financials, return profile, credit view, investment strengths, risks, mitigants and recommendations; Results delivered to CIO
0-5 years of experience
Manage a team of 9-12 designers, 6 of who were direct reports and the remainder being “dotted line” designer reports.
- Manage the New Hire Redesign project. Completely changing the way we train from Pedagogy to Andragogy.
- Completed both a Proof of Concept and Pilot of the curriculum redesign and managed all statistical information in addition to information surrounding ROI.
- Managed the technical side of the project as well. Creating and maintaining
- Managed and maintained several types of multimedia to create the format of the redesign.
- Managed any other projects presented to me by the Director or from meetings with my peers.
- Founding member and moderator for the Technology and Design Symposium
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Associate Director
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
