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Chargeback Analyst Resume Samples
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0-5 years of experience
- Processed chargeback claims and resubmissions which consisted of analyzing and validating chargeback lines for 80 assigned customer accounts utilizing Microsoft Excel and SAP
- Researched and identified chargeback issues/rejections and collaborated with wholesalers as well as internal counterparts to resolve chargeback issues and eliminate future occurrences
- Created systematic controls via VBA macros to quickly process large amounts of data and create efficiency
- Established a new 1 day billing policy to increase customer satisfaction
0-5 years of experience
Partnered and maintained an excellent working relationship with suppliers, customers and McKesson team members to achieve overall Supplier and customer satisfaction with McKesson services.
- Utilized strong, solid knowledge of internal systems, analysis, research, and contracted compliance to resolve complex contract and chargeback issues.
- Facilitated financial reconciliation of pricing and contracted discrepancies, day-to-day account support for customer and supplier accounts.
- Participated in meetings, conference calls with suppliers and special projects as assigned by manager.
0-5 years of experience
- Identified and collected $240K in pricing errors within four months
- Created new system to fix price error differences that will save the company $75K annually
- Proved adept at developing and maintaining processes that reduce redundancy
- Informed management consistently and made information available on demand
0-5 years of experience
- Prepared offset requests of Chargeback invoices and credit memos
- Created credit memo or invoice requests due to re-submission of Chargeback claims
- Processed Chargeback claim discrepancies with our Trading Partners according to Terms and Conditions of Schering and Warrick Post Audit Programs
- Performed investigation of cost and contract pricing transmitted by Trading Partners
- Improved line items processed through the system, without problem, considerably by approximately 73% from 59% average
0-5 years of experience
Work closely with accounts to dispute, recoup, and resolve chargebacks and maintain reporting procedures by facilitating efficient communication between team members. Played a key role in testing, validating and implementing the iContracts platform for chargebacks. Process, and reconcile debit/credit memo (CB) utilizing iContracts system.
- Worked with wholesalers, internal legacy systems and the Customer & Contract Administration team to resolve errors associated with pricing, membership, eligibility.
- Ensured confirmations and reconciliation reports (EDI849, Excel/PDF) are accurately stated as well as assisting management with reconciling and reducing deductions in accounts receivables.
- Responded to adhoc requests for CB information from CB Supervisor/Manager, field personnel, wholesalers and other internal and external customers as well as assisted with month end reporting.
0-5 years of experience
Reviewed credit card transactions for Corporations to protect against fraud.
- Maintained queue levels for over 5 large banking institutions on commercial credit cards using AS400, MasterCard, and Visa systems.
- Investigated Fraud trends to determine proper algorithms
- Created training manual, assist in training
- Distribute Fraud Documents to Program Administrators, maintaining a low turn around time.
0-5 years of experience
Reduced the outstanding chargebacks from 423K to 300K in four months.
- Resolve or collect all chargebacks that are taken on Lacoste US, Lacoste Canada, Kickers and Ted Baker Footwear.
- Prepare reports for Management on a weekly basis for review.
- Handle all requests for return authorization for all three brands Lacoste, Kickers and Ted Baker.
- Learned and used Footworks Software.
10+ years of experience
Update merchants on rules and regulations they must adhere to set by Master card and visa
- Responded to all incoming and outgoing good-faith collections cases to acquiring Banks on behalf of the merchant.
- Research incoming and outgoing documentation to ensure it is in compliance with industry
- Open chargeback cases by scan and index merchant and acquires incoming documentation.
- Contact merchants by phone and in writing regarding return mail, and proper documentation regarding chargeback.
0-5 years of experience
- Process all incoming 844s including resolution of all errors, denials, and resubmissions
- Responsible for a timely communication and resolution of all discrepancies related to assigned customers such as resolving, matching, and clearing any and all aged chargeback items on AR
- Responsible for collaborating with Contracts Dept and customers to ensure pricing is aligned correctly
- Responsible for collaborating with IT to resolve any system problems or issues
- Responsible for manually processing 849s that do not automatically settle in internal process
- Worked on special projects such as Ad Hoc reporting
6-10 years of experience
Progressively responsible accounting and customer service duties based on strong financial, operating, and team Leadership performance. Currently manage 8 employees.
- Provide telephone and email support to [company name]’s network of fulfillment partners, manufacturers and their consumers.
- Assist Merchants, retailers and internal staff with account discrepancies.
- Research all chargeback inquiries and respond to issuing banks through Litle(Vantiv), PayPal, Ebay and American Express.
0-5 years of experience
- Verify and post accounts receivable transactions.
- Create invoices for rebilling of accounts.
- Heavy chargeback resolution: validate, research, and collect for such accounts as Federated, Nordstrom Saks, Belk, and Barney’s.
- Prepare write off or credit documentation for processing when validated.
- Handle bank transactions such as lockbox and the deposit of checks.
0-5 years of experience
- Provide End User Computing, Voice, WAN and LAN Services to multiple financial recovery and business units within the State of Georgia.
- Analyze various billing/usage situations and requests, prioritize and respond appropriately either with reports or changes to procedures.
- Provide problem resolution support to State of Georgia agencies, internal customers and Service Tower Providers.
- Prepare and present monthly End User Computing reconciliation and variance analysis to senior management.
0-5 years of experience
- Establish and maintain supplier compliance through chargeback process
- Serve as the contact to research and resolve issues for suppliers
- Perform thorough analysis and audits to ensure that individual and department processes and procedures are met or exceeded
- Compare performance against service levels to identify and resolve any issues
- Create and implement processes to improve daily workflow
- Train peer and superior employees on new processes and procedures
- Manage and complete all special projects meeting the required deadlines
- Communicate with all levels of the organization in a professional and positive manner
0-5 years of experience
- Research transactions
- Evaluate disputes and determine if it’s valid
- Adjust records for the retailer in a database
- Resolve daily sales variances
- Communicate with assigned stores to resolve discrepancies as well as ensure procedures are followed properly
- Research and develop weekly reports for each assigned district and managment
0-5 years of experience
- Supervise the day-to-day operations of India team on retailer chargebacks. Controlling and overseeing workflow to assure team and individual goals are met
- Actively manage a client customer chargebacks, review and dispute, while maintaining departmental production, quality and aging standards
- Develop departmental SOP’s
- Handled vendor Dispute and Charge backs of big box retailers (Walmart, Target, Walgreens, CVS, etc.)
- Review and analyze Customer contractual allowances ensure deductions are within the discount percentile
- Oversee dispute and dispute resolution and settlements
- Offsite Client meetings to review Back-Office SOP’s, Aging and Chargebacks for write-off and resolutions
- B2B collection calls
0-5 years of experience
- Responsible for coordinating chargebacks to major department stores including big brands: Amazon, Burlington Coat Factory, Macy’s Wal-Mart, Sears, Marshalls, Kids R Us, Dillard’s, Belk, Family Dollar, Zulily
- Responsible for all kinds of discounts, mark downs, and advertised allowance
- Obtain proof of deliveries and provide customers with necessary documentation
- Knowledge & expertise in EDI reports
- Coordinate and work with shortage claims discrepancies, late charges and early shipments, price discrepancies and freight charge discrepancies
- Handle proof of delivery and label problems with EDI Coordinator or MIS department
- Communicate with Warehouse Manager and Shipping Manager
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Chargeback Analyst
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
