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Strategic Account Manager Resume Samples
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0-5 years of experience
Direct sales and lead contact person to financial institutions for the sale of mortgage related products including; credit reports, verification of employment, 4506T reports, social security verifications, property valuation products, and wealth data.
- Grew the Equifax market share by infiltrating all areas of a financial institution looking for product needs.
- Developed business relationship with one mortgage lender that cultivating growth from zero to $3 million in annual billing for Equifax.
- Identified a cross-selling opportunity for a wholesale bank; explored the customer’s needs and engaged a product specialist who followed through with development of a new employment verification product. Efforts resulted in $500,000 in revenue within a 1-year period.
- Winner of Chairman’s Circle of Excellence Award for outstanding performance in 2012. Awarded to only 1% of Equifax entire workforce.
- Achieved Equifax MVP sales status ranking within the Top 10 of all Equifax salespeople worldwide.
- With a 287% goal attainment, ranked #1 top producing sales account manager for Equifax Verification Services in 2012.
0-5 years of experience
Managed business relationships of 6 global high technology accounts delivering $7.6m of annual revenue.
- Drove new sales opportunities from inception to closure with deals in the $500k – $1.2m range.
- Developed strong relationships with customer executives, managed sales pipeline, negotiated contracts, and served as primary point of escalation for account issues.
- Closed multi year contracts for services in the US, EMEA, and Asia Pacific regions. All deals closed met or exceeded targeted margin levels.
- Increased sales and architected technology solutions for Inovis’ largest and most strategic customer – a Fortune 50 high tech enterprise.
0-5 years of experience
Manage Tour Operator relationships for featuring international trips on Escapes, drive additional traffic and exposure of merchant website and social media.
- Grew South America market by 40% YOY by seeking out new partners and improved merchandizing.
- Maintained China market over $2MM gross per year through improved promotions and marketing reach.
- Consistently a Top 5 revenue producer.
- Sought partners that are strong in responsible international travel. Raised over $87,000 in 18 months for community building and microfinance projects.
6-10 years of experience
Provided account leadership as single point of contact. Directed hardware / software integrations and upgrades for disk-based de-duplication and tape library solutions while building long-term strategic relationships with global enterprise-class customers and partners.
- Managed maintenance activities and break / fix escalations for global Field Engineers and third-party service providers driving customer satisfaction levels in excess of 95%.
- Increased customer satisfaction an average of over 11% at assigned accounts.
- Coordinated major international equipment upgrade involving 38 libraries in 17 countries.
- Managed quality of service delivery during technical escalations at assigned accounts.
- Contributed SLA requirements for technical documents and proposals.
0-5 years of experience
Launched 5 new accounts that accounted for an increase of 380K in revenue for display, mobile, real time
bidding and private market place
- Achieved quarterly revenue goals and exceeded Q3 revenue goals by 200%
- Optimized an entertainment account’s daily revenue performance and increased it by 5X from $500 to $2,500
- Developed and managed client relationships through the life cycle of an account – pre sales support, account
0-5 years of experience
Managed the global customer relationship including all aspects of the product flow from design to installation and service.
- Increased revenues from $4M in 2011 to $14M in 2012
- Created a quantified value proposition resulting in Apple’s decision to purchase and replace the global install base of merchandising products with a new custom MTI product, increasing margins by 5 points from 2011 to 2012
- Successfully managed a cross-functional team to create forecasts and insights to optimize long term opportunities
- Built solid customer relationships by modifying internal behaviors, developing metrics and resolving pain points
- Initiated efforts to improve forecasting methodology to reduce inventory as well as lead times
- Led development, management and incorporation of processes to manage logistics of international shipments
10+ years of experience
Achieved 111% of goal in 2007, 121% in 2008, 118% in 2009, 112% in 2010, 110% in 2011
- Negotiated of a three year contract with Rich Products worth $13 million annually
- Largest region of the country in sales revenue in 2011 at $64 million
- Increased sales quota 100% on filler equipment sales in 2010 valued at $6 million
0-5 years of experience
Identified, developed and closed new business within local and National accounts for digital, e-commerce and print media applications.
- Managed all aspects of on-boarding and implementation of accounts inclusive of program pricing; Accountable for meeting strict deadlines while managing internal and external resources for delivery of customer facing projects.
- Spearheaded and fostered sales development of high profile healthcare account to increase sales from $170K to $500K within two years.
- Achievement of 100% of Plan for 13 quarters.
0-5 years of experience
Managed 8 key strategic accounts representing corporate, higher education, and healthcare industries and served as liaison to 4 key architecture and design (A&D) firms.
- Grow company’s share of wallet within each of these accounts by presenting value proposition based upon insights, research and observations.
- Increased annual sales volume 15% by developing and maintaining multiple account strategies in customer relationship management (CRM) system within each assigned accounts.
- Facilitate executive business reviews annually with key accounts and establish deeper relationships with account leadership by discovering and solving pertinent issues.
- Awarded Mylan headquarters project in 2013 with net sales volume of $4M, expanding into global account with projects in EMEA and Asia, with additional 120 locations.
- Awarded Crown Castle headquarters project in 2014 with net sales volume of $2M, growing into national agreement with 40+ locations in N. America.
- Led sales volume in region for product launch of Gesture chair, resulting in $100K+ revenue.
0-5 years of experience
Single point of contact for strategic customers and responsible for establishing, maintaining, and improving business relationships
- Managed up to $14.5 million in backlog for Flextronics, along with the backlogs of Maxim’s other top customers (Sanmina, Jabil, and Celestica)
- Process return material authorizations, failure analyses, field transfers, samples, open order reports, and pricing requests
- Analyze and update forecasts weekly to ensure sufficient supply is being generated
- Participate in quarterly face-to-face price negotiations that involve $22.5 million of projected revenue
- Manage customer service representatives in China and Ireland, and interns at headquarters
0-5 years of experience
- Created new division to oversee management of 700 active healthcare clients. Responsibilities included account evaluation and growth, employee mentorship and development.
- Formed strategic partnerships with Fortune 500 Health Insurance Companies including Anthem WellPoint and UnitedHealth Group
- Managed and grew strategic accounts ($12 million/year in revenue), including subsidiaries and international market. Responsibilities included relationship building, training, and onsite visits.
- Performed client financial, workflow, and trending analyses such as prospective client proposal of $50k/year savings to outsource to AMR
- Generated software development initiatives including client system integration, profit margin analysis, internal efficiency & quality improvement
- Negotiated contract specifics resulting in 225% review volume increase in return for 20% client cost saving incentive and performance guarantees
0-5 years of experience
- Planned, prioritized, and monitored services for 300+ business accounts to secure $3M+ in annual recurring revenue
- Conducted customer assessments by interviewing stakeholders to understand business practices, processes, and systems
- Prepared and presented proposals summarizing assessment results, solution recommendations, designs, and ROI analysis
- Communicated with clients, sub-contractors, and vendors to establish effective working relationships and provide updates throughout the service delivery process
- Top 10 performance ranking (2007 – 2010)
- Elected to [company name] Leadership Committee to assist with the planning and implementation of various National and Divisional projects and programs focused on improving workforce performance and development (2008 and 2010)
Strategic Account Manager Duties and Responsibilities
Specific job duties for strategic account managers vary between different employers. However, there are several core tasks common to all strategic account managers:
Establish and Maintain Client Relationships The primary responsibility of a strategic account manager is to establish and maintain product relationships with large clients, both new and old. These accounts are often assigned directly to the strategic account manager from upper management.
Coordinate Support for Clients Supporting large clients requires the involvement of many other personnel. Strategic account managers coordinate this support and involvement. This includes identifying which staff can help with client accounts and how they can be of service.
Create Client Strategy Strategic account managers are responsible for creating an appropriate sales strategy for each of their clients. They identify what needs the client has and create strategies to meet those needs.
Report on Strategy and Sales Upper management is often directly involved with large client accounts like the ones that strategic account managers maintain. Because of this, strategic account managers are responsible for providing comprehensive reports on client sales and strategy.
Answer Client Concerns Strategic account managers are the client’s first point of contact with the company. As such, they need to be on call to answer client questions and concerns. They are knowledgeable about everything their employer provides so they can accurately answer any questions or concerns.
Strategic Account Manager Skills and Qualifications
Strategic account managers are excellent planners and salespeople. They are dedicated and loyal, providing clients with a high level of support. Most employers hire candidates who have extensive backgrounds in account management along with at least an undergraduate level of education. Strategic account managers also demonstrate the following qualifications and skills:
- Account management – successful strategic account managers have an extensive amount of account management experience. They know the ins and outs of managing high-profile cases and all the complications that might be involved
- Sales experience – strategic account managers are skilled salespeople, which includes in-depth knowledge of everything their employer offers in the way of products or services
- Team management – managing strategic accounts often involves a large team, and strategic account managers are skilled team managers. They know how to involve every member of the team and manage conflict when it arises
- Communication skills – managing accounts appropriately requires a lot of communication, and strategic account managers know how to communicate well. They use their skills to express ideas clearly and efficiently to better provide value to their clients
- Customer service – strategic account managers are customer-service oriented, and they understand the principles behind creating an excellent experience for any of their clients
Strategic Account Manager Education and Training
Employers hire strategic account managers who have at least a bachelor’s degree in business management or a related field. However, many employers value experience over education and will often take that into account over a candidate’s specific degree. Strategic account managers often also go through on-the-job training to get caught up with their employer’s current client list and products.
Strategic Account Manager Salary and Outlook
According to PayScale, strategic account managers make a median annual salary of around $76,000. This annual salary can vary depending on previous experience – and to some extent, education – with strategic account managers on the high end making around $120,000 per year, and those on the low end making around $50,000 per year. According to the Bureau of Labor Statistics (BLS), strategic account managers can expect to experience job growth of around 7 percent over the next 10 years.
Helpful Resources
Read some of these helpful resources to learn more about becoming a strategic account manager and the responsibilities it entails:
Account Manager Tips – if you need quick and easy-to-digest tips on being a strategic account manager, check out this website. It’s regularly updated and covers a wide variety of topics, like the top three qualities of account managers and
how to become an account manager. It also includes job resources and video content
Customer Growth Blog – this blog contains a wealth of information for any kind of account manager looking to increase their clientele. It’s regularly updated and covers topics like customer retention and building trust
The Art of Client Service – this book is billed as a “practical guide for providing exceptional customer service,” which is an essential skill for strategic account managers. The text builds a pathway to success for each reader, touching on topics like building and regaining trust with clients
The New Successful Large Account Management: Maintaining and Growing Your Most Important Assets – Your Customers – this book is dedicated to helping you manage and maintain large clients, which are the clients that most strategic account managers work with. It delves into topics like the different long-term strategies account managers can implement with their clients
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
