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Car Rental Agent Resume Samples
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0-5 years of experience
Provide outstanding customer service and respond quickly to needs and complaints
- Frequently assimilated information like needs and budget via casual conversation
- Communicated detailed contracts, rental policies, and procedures
- Frequently marketed and suggested upgrades and various high grade amenities
0-5 years of experience
Provide excellent customer service in completing car rental contracts offering additional coverage’s and upgrades to meet customer needs. Train and assist new agents in company policies and procedures. Assist in handling upset customers, conflicts and challenging situations. Handle cash transactions. Results:
- Promoted to Lead Agent. Made sure all new policies were known and practiced by all agents.
- Assisted in move to new facility-organizing all work necessities making sure all work areas were in place and ready for agents.
- Assisted with training of new agents being sure all policies and procedures were understood and followed.
- Became the “go-to” person for agents both new and established for problem resolution and spokesperson to management.
- Handled upset customers, conflicts and challenging situations.
0-5 years of experience
Customer service and customer satisfaction was my first priority
- Handled multiple phone lines to make reservations, answer customer questions and give quotes
- Transferred cars from location to location depending on customers’ needs
- Maintained the cleanliness and needs of the vehicle to ensure customer satisfaction
- Took care that customers were satisfied and happy
6-10 years of experience
Assisting customers by finding out their needs then providing quotes and booking reservations both at the counter and over the phone
- Opening contracts selling additional insurance coverage and accessories
- Creating and managing corporate accounts
- Actively managed vehicle maintenance, inventory, cash sheets and daily business reports
0-5 years of experience
Provide high quality customer service
- Process transactions of vehicle rental, insurance coverage and processing payments in connection with credit card using the computer system
- Process the balance of daily transactions and prepare bank deposits
- Receive the vehicle and check tires accessories among others, and proceed to process a complaint for damages
- Respond to phone calls and referred to different places
- Update inventory of vehicles that are in use or in maintenance
0-5 years of experience
Responsible for answering all inquiries, including price quotes, telephone calls, and all
promotional deals.
- Acted as liaison between showroom and maintenance team for rental vehicles.
- Handled all customer disputes. Strong knowledge of computer software systems used.
- Interaction with customers upholding company standards and positive reputation.
0-5 years of experience
Associate with customers about car rental availability and cost of vehicles.
- Explain terms of rental agreements.
- Complete paperwork with customers and take payments.
- Showing customers to their vehicles to point out damage on vehicle before renting.
- Checking mileage and inspecting for damage when vehicles are returned.
- Provide ongoing service and sales support.
- Assist international clients.
0-5 years of experience
Qualified customers to rent vehicles and help customers to choose the appropriate car to rent
- Handled payments, rental insurance and gas fill-ups
- Hired and trained new employees
- Processed on-line, phone and walk-in reservations
0-5 years of experience
- Assist customers with their vehicle rental to ensure a positive customer experience
- Handle payments, sell rental insurance to costumers, clean cars and fill them up with gas
- Take vehicle for oil changes as needed
- Other job duties as required
0-5 years of experience
Systems Trainer for all newly hired company employees
- Provided training for all Booth Agent Supervisors
- Handled contract modifications
- Provided telephone customer service for escalated client issues
0-5 years of experience
- Greet customers and answer phone calls in a professional manner on a daily basis.
- Learned how to work with the TSD software.
- Inspect and document car damage.
- Make sure customer is familiar with their rental car.
- Drop off and pick up cars from one location to the other.
- Pick up and drop off customers from their home or auto repair facility.
- Assist with car maintenance when needed.
- Handle customer relations and concerns.
0-5 years of experience
- Explain rental fees, policies and procedures.
- Provide information about rental items, such as availability,operation or description.
- Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
- Compute charges for merchandise or services and receive payments.
- Answer telephones to provide information and receive orders
- Rent items, arrange for provision of services to customers and accept returns.
- Provide advice on a wide variety of products and services.
- Reserve items for requested times and keep records of items rented.
- Keep records of transactions, and of the number of customers entering an establishment.
Administrative Cover Letter Examples
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
