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Counter Person Resume Samples
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0-5 years of experience
- Assisted Customers in locating and selecting between items requested
- Performed management duties and cash handling duties
- Worked to expand customer base and build lasting relationships
0-5 years of experience
- Check in freight and divide it between if it goes out to the store floor or is for the back stock area.
- Deliver parts to various mechanic shops or dealerships when they order parts.
- Help customers look up parts they need, go pull them from the shelf if it’s something we have in the store. If not, order it from one of our other locations. Ring up the transaction and give the appropriate change if paying with cash.
- Stock shelves with product as it’s sold, front and face product (bring product to the edge of the shelf if what is on the shelf is all we have).
- Take deposit to the bank when needed.
- Do mid day drop if cash that’s in drawer is substantial.
10+ years of experience
- Fifteen years of General Motors Dealer Part Department knowledge.
- Provide daily customer service with internal and external customers.
- Cost parts on invoice.
- Coordinate with internal customers and technicians to ensure parts requests are accurate and obtained timely.
- Stock incoming products and track inventory.
- Provide retail counter & phone sales, wholesale phone sales and dealership to dealership sales.
- Coordinate sales and installation of GM accessories.
6-10 years of experience
Assist customers with selecting and identifying parts needed for a project.
- Pull parts from inventory and order any parts not available on site.
- Supply service technicians as requested.
- Verify shipments received against purchase orders and or invoices.
- Replenish and rotate stock on a daily basis.
- Provide advice to customer’s about the right type of part they will need.
0-5 years of experience
Responsibilities include contacting vendors and establishing accounts and negotiating pricing. Also making sure purchase orders are approved.
- Other responsibilities are making sure inventory controls are in place including locations, counts, barcoding, etc. Also responsible for receiving procedures.
- Assigning duties to counter persons.
- Preparing reports for headquarters and The City of Detroit.
0-5 years of experience
- Greet patrons with a professional and friendly attitude
- Answer phones, take down messages, handle food and beverage orders; Make cocktails and responsibly serve patrons
- Take inventory of all beverages and garnishes; Restock beverages
0-5 years of experience
- Processed and prepared phone and in-person orders
- Inventoried and stocked incoming supply shipments
- Delivered orders
0-5 years of experience
- Set up wait stations, condiments and beverage for lunch and dinner service
- Suggest beverage and entree items to guest
- Deliver beverage, food, prebus tables, offer dessert and process payments
- Set up tables and chairs
- Count down cash drawers and safe
- Set up steamer, ice bends, etc.
- Placed take out, phone, delivery orders and processed payments
0-5 years of experience
- Look up parts per customer specifications order in any needed
- Bill out parts to customers
- Check in freight and transfers
- Put out stock make sure the shelves are full
- Mix paint
- Run deliveries when needed
0-5 years of experience
- Handled customer service calls
- Stocked and restocked items and supplies for the bakery
- Barista
- Cashier
0-5 years of experience
- Boxed baked goods for customers
- Worked the cash register
- Placed orders for future cakes
- Assisted in cleaning and closing up the facility
Counter Person Duties and Responsibilities
Most counter people have similar duties and responsibilities, though they may look different depending on the industry in which they work. For the most part, counter people can expect to perform these duties:
Serve Customers Counter people serve the customers that come into the shop. They take orders and provide assistance quickly so as to keep queues at a minimum. Counter people also answer questions about the menu or product.
Clean the Store During slow times when there are no customers in line, counter people clean the store and sitting area, if applicable. They are constantly on the lookout for messes that need to be cleaned up, cleaning them quickly so customers have a positive experience while in the store.
Resolve Customer Problems Sometimes customers have problems with their food order or the product they purchased. Counter people are usually the first point of contact. They listen to the customer to determine the problem and do everything in their power to resolve the problem before bringing it to the management.
Stock Supplies Counter people keep all the supplies that customers use stocked and available. They identify when stock is running low, filling empty spaces as soon as possible.
Manage Cash Drawer Counter people typically work with cash registers, managing those cash drawers appropriately. This often includes opening and closing cash drawers at the beginning and end of their shift. Counter people also count the money customers give them to ensure accuracy.
Counter Person Skills and Qualifications
Successful counter people exhibit optimism and enthusiasm while working with a constant stream of customers. The face of the company, they should create a positive experience for customers. This position doesn’t typically require formal education, but most employers prefer candidates to have a high school diploma. While experience helps, many employers hire candidates without any experience. Successful candidates should possess the following skills:
- Customer service skills – counter people provide a high level of customer service to the customers who come into the store, including answering questions and helping when assistance is needed
- Cashiering skills – operating a cash register is essential as counter people take, count, and track money
- Memorization – counter people know the menu or the products they are selling; proficient counter people memorize product and menu information
- Conflict management – when problems arise, counter people calm down irritated customers and help them with their problems
- Interpersonal communication skills – counter people constantly interact with people from all walks of life
Counter Person Education and Training
There are no formal education requirements for counter people, aside from a high school diploma. However, a successful counter person candidate can expect to go through company-specific training that will teach them how to use the company’s point of sale and cash register systems.
Counter Person Salary and Outlook
On average, counter people can expect to make a median wage of $10.28 per hour. Top earners earn upwards of $13.47 hour, while low earners may make as little as $8.28 per hour. Counter people can expect to receive some level of health benefits, but they may not be as comprehensive as salaried workers. Most counter people also receive minimal vacation and sick days. The Bureau of Labor Statistics reports that the counter person job will experience a 4.6 percent growth rate over the next ten years.
Helpful Resources
If you’re looking to get hired as a counter person, you might find these resources helpful:
Customer Service Champions – This LinkedIn group has more than 150,000 customer service professionals from around the globe. In the group, members share resources and experiences that help everyone learn from practical experience. If you want to find like-minded customer service professionals, start here.
Be Our Guest – This book comes from the Disney Institute, a global leader in providing excellent customer service. It outlines the way Disney is able to create a magical experience for all its customers and helps you apply those lessons in your job. This is a great introduction to the world of customer service.
What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint – This book examines the reason behind the change in customer expectations and outlines a variety of ways to keep up with these rising expectations. It was listed as one of True Influence’s Top 25 B2B Must-Read books in 2017.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
